Rated 5 out of 5 by MikeP Perfect, as always.
We stay at the Ebisu Westin fairly often, and always enjoy our stay.
We had noticed a couple of minor concerns before (A/C seemed to be turned down/off in the hallways, breakfast quality down somewhat), but during our last stay everything was fine - especially the breakfast, which seems to have returned to its original quality.
August 13, 2014
Rated 5 out of 5 by HawaiiSamurai Outstanding Property Management
Tthe Westin Tokyo exceeds all other Starwood properties in Tokyo as well as those of comparable brands. The service is outstanding and the rooms have a tremendous view. It is also quite centrally located - although a bit of a walk from the JR station. I could not more highly recommend a capital city property to friends and family.
August 12, 2014
Rated 5 out of 5 by itchyfeet A great hotel for Tokyo
The Westin is so much more superior to the Sheraton in Tokyo there is no comparison. In addition to better food and facilities in general, the fact that the Tokyo Westin has access to a full service health club next door with lap pool, exercise classes, spa and massage makes it unbeatable. Highly recommended as the SPG choice hotel in Tokyo.
August 8, 2014
Rated 5 out of 5 by Bert59 Five Star Hotel in Ebisu
The Westin in Ebisu is a five star hotel. I had a large room on an Executive Club level floor. The bed was very comfortable. The Executive Club room is a nice oasis, with a good selection of complimentary appetizers and beverages during happy hour. The hotels in the restaurants are excellent and the staff is very courteous and helpful.
August 9, 2014
Rated 5 out of 5 by AZDavid Nice 4-night stay
Beautiful well-maintained hotel with impressive lobby and room finishes. We very much appreciated being upgraded to a special SPG floor with upgraded room. A long drive from Narita Airport but conveniently located near many tourist areas. Helpful, pleasant staff throughout hotel. Unfortunately, the bed was too firm for our liking which was surprising because most Westin's have very comfy beds. This is an important issue for us because of a bad back. However, the breakfast buffet offered a fabulous variety of tasty foods. However, there was often a 20-30 minute wait to be seated. On our last day, we noticed they started using a nearby area to accommodate more people. They'll need to expand breakfast hours or be sure to use nearby overflow area to reduce wait times. It would also be helpful if they could give people a choice of softer, pillow top beds. The hotel would move from a 8.5 to a 9.5 if they could make these adjustments.
July 27, 2014
Rated 4 out of 5 by Gerhard0905 fitness center
small and rather old machines.
cleanliness can be improved especially
permanent cleaning after using machines.
Not every guest is doing this by himself.
to use Sauna, steam bath etc. is charged extra, i think this is especially for spg Gold or platinum not necessary.
improvement on breakfast buffet (fruits, bread, sausages etc.) - some space there is well.
cigarettes can be obtained only against cash (no good Service)
September 4, 2013
Rated 5 out of 5 by Nelson51 Club Room
Second extended stay at the Westin Tokyo was up to our high expectations for a mostly Japanese staff. Very alert and attentive. Staff spoke English and if they didn't, the made every effort or found someone that did. The Club Room was well staffed and the Happy Hours in the evening had a nice compliment of hor d'oeuvres, to go along with cocktails. There is no swimming pool. Spa facilities were nice.
April 24, 2014
Rated 5 out of 5 by GlenB46 Exceptional Quality
The Tokyo Westin Hotel is well situated in central Tokyo, with easy access to local train stations and the greater Tokyo area. Exceptional quality property, with highly attentive staff, consistent with what you would expect from a high quality hotel in Tokyo.
August 13, 2014
Rated 4 out of 5 by Midilove Excellent Hotel but little stingy on upgrade for Platinum Member
I stayed in this hotel for two nights - one night using my wife's free night certificate and one night using my points and cash - in late Feb. Being a platinum member, it was nice gesture for hotel to upgrade both nights to a club level room. However, when I asked a front desk clerk of a possibility of upgrade to a suite, the clerk told me that they can only use Jr. Suites for that purpose and they are all out of them. Later, when I checked the spg & hotel site, I confirmed that hotel doesn't have Jr. Suites and they were still selling 1 br. suites - which is the lowest class of suites according to their website. So, I am wondering why hotel clerk would give me false information. Other than that, the hotel itself has an excellent facility and wonderful breakfast buffet at the lobby restaurant. I would give this hotel another try in the near future and see whether I'll get a better luck with upgrade.
March 11, 2013
Rated 5 out of 5 by Alain33 This hotel is my favorite place to stay in Tokyo
I have been at the Westin many times and it is always a very pleasant experience.
August 31, 2014
Rated 4 out of 5 by Ksc1 beautiful hotel
The hotel was beautiful. The room was large and very clean with a great western style bathroom. My complaint is with the staff at the terrace restaurant. I always felt rushed and never felt I got the same service as your Japanese clients. I really enjoyed the Chinese restaurant on the second floor. The staff was very nice, especially the hostess.
June 23, 2014
Rated 4 out of 5 by precious1 noisy rooms
ceilings and floors are not soundproofed satisfactorily, so upstairs rooms kept us from sleeping.
we had bites from bugs in the bed, so they moved us promptly to another similar room. they handled our problem apologetically and quickly to our satisfaction
breakfast buffet needs more fresh fruits
we have stayed here many times and enjoy the personal and polite service..
April 22, 2014
Rated 4 out of 5 by Yiching Nice hotel
Westin Tokyo met my expectation. The room is a little old, though. But the size of the room was a pleasant surprise. Though the location is a little far from the Metro station, the environment is good. The staff's attitude was the biggest disappointment of my stay.
July 30, 2014
Rated 5 out of 5 by usapoe An awesome Westin experience
This is the best Westin hotel of any I've stayed at around the world. Staff is top shelf, lounge service is great quality and the rooms are extremely well kept and serviced. Not a thing to criticize.
August 10, 2014
Rated 5 out of 5 by LondonFamily Hotel met our expectations
Great rooms, excellent service and good food.
Location is a bit of an issue for tourism as far from many sites.
Unclear why wi-fi is free in the lobby but not in the rooms
August 11, 2014
Rated 5 out of 5 by Yohoo Fantastic hospitality. Thank you!
As always, my Tokyo visit is at Westin Tokyo. The location is a bit distance from the nearest train station, but who cares, because the walking escalator to the station is quite an experience.
What I like most about Westin Tokyo is for their great hospitality and fantastically comfortable room.
June 25, 2014
Rated 5 out of 5 by Jonny3 This hotel has excellent service and quality
This hotel is both beautiful and comfortable.
Our accommodations were attractive and
complete in every way.
The staff is all very helpful and pleasant. We would not have been able to do all that we did without your excellent concierge staff, who extended themselves for us. We wish we could return for another visit.
May 30, 2014
Rated 5 out of 5 by jer77019 My choice in Tokyo
I like the location in Ebisu because it is near residential areas - more than just a bunch of office buildings nearby; location near Ebisu station and Yamanote line makes travel easy; airport bus stops directly at hotel - don't have to change at T-CAT, which is convenient
June 29, 2014
Rated 4 out of 5 by fenghuo77 Great hotel in terms of food amenities, etc but...
This is not my first time at Westin Tokyo, and I love the hotel for its great furnished room, amenities (including the fab green tea toiletries), fab breakfast, and location (that offers a respite from the hectic Tokyo life).
However, I am let down (this is the 2nd time) by the upgrade opportunity to enjoy an Exec room instead. Both times, even though the privileges were conscientiously provided for, there was somehow a very lack of human touch, and recognition for SPG members (as if the Exec room was the best they could provide, nothing more could be done). As such other than getting a late checkout, and check in gift, there was little else seemingly done to enhance the stay.
This was markedly different from my exp when I actually redeemed a room using points entirely - I had an early check in, and each time, the staff asked whether there was anything they could do, to make my stay more comfortable. As such, I feel let down by choosing an upgrade, when I feel more valued when I was not paying as much.
June 21, 2014
Rated 5 out of 5 by Teach1 Best place to stay in Tokyo
Superb as always! I visit Tokyo several times each year...and the Westin is the only place i would stay
August 11, 2014
Rated 4 out of 5 by Jules1169 This hotel has one of the most comfortable beds !
I've stayed in Westin's around the world and love the heavenly bed in Tokyo. It surpasses many of the other locations.
The staff is courteous and happy to help and it made my first visit to Tokyo quite enjoyable!
July 19, 2014
Rated 5 out of 5 by Juliettt The hotel had everything I was looking for
This was my first trip to Tokyo and the Westin was perfect. The location is very close to the subway/train station and close to restaurants shopping as well. The hotel itself is very nice, very clean. The staff is WONDERFUL. I highly recommend it!
June 23, 2014
Rated 5 out of 5 by Robs888 Tokyo Westin
This is an excellent hotel. The staff is amazing in their attentiveness and desire to serve. I will look forward to staying here again on my next trip to Tokyo.
July 24, 2014
Rated 5 out of 5 by wandjoy Great hotel
nice, spacious rooms, very comfortable. Common areas are excellent.
August 8, 2014
Rated 4 out of 5 by worktravel512 Comfortable hotel, gym needs work
The hotel was clean and comfortable and staff were responsive. The workout facilities could be more extensive---a bit crowded and not that much variety.
July 22, 2014
Rated 5 out of 5 by FinanceGuy Will return regularly!
Excellent stay. Club lounge and SPG rooms well appointed and maintained. Yebisu Teppanyaki Restaurant was great for lunch. Breakfast at the Terrace was nice. Internet in room was blazing fast.
July 8, 2014
Rated 4 out of 5 by JOE1105 waiting time for breakfast
due to sunday morning,we must
wait for breakfast,
but buffe was tasted very good
except coffee , it was not strong.
washlet toilet is necessary.
July 21, 2014
Rated 4 out of 5 by GlobalTraveller2014 wish I could reverse room noise and lighting
Room was very nice however:
nearby doors including above floors could be heard closing constantly. bang-bang-bang
lighting was TERRIBLE in room, bathroom and in restaurant. Almost impossible to read a newspaper unless sitting by a window.
June 7, 2014
Rated 5 out of 5 by MP2014 Great features and staff
Very responsive team. Breakfast buffet had everything one could want, and the access to the gym in the adjacent building was fantastic and convenient.
July 16, 2014
Rated 5 out of 5 by Navid convenient Location
convenient Location, near key areas of town.
August 3, 2014