Rated 5 out of 5 by JL10 Great location and service
Walking distance to the train station and service is prompt.
March 11, 2014
Rated 5 out of 5 by LandedSPG BEST SPG hotel in Tokyo
This is a fairly expensive hotel compared to other SPG alternatives in Tokyo, however it is easily one of the best hotels under the SPG banner in all of Asia.
The service is fantastic and the food is even better. I have always been upgraded to a suite with only 2 exceptions in over 20 stays in the past 3 years.
It also features one of the best serviced Platinum lounges I've ever visited. The only downside to it is that it can get pretty busy on any given night.
However, although the location is great, it is about a mile walk to the nearest JR station which makes train/subway travel a little inconvenient. It's too short to take a taxi and just too far for a comfortable walk.
All other aspects of the hotel meet or exceed the Category 6 expectations.
October 28, 2011
Rated 2 out of 5 by SEB30 Just a pretty hotel and that's about it.
Nice attractive property to look at but don't expect much platinum recognition. No recognition at check in or upgrade offer. Couldn't even get a room with a city view. Staff could hardly speak English. No response from front desk manager on room issues. Not a good first impression for SPG properties in Tokyo.
September 13, 2012
Rated 5 out of 5 by Japantravel Great Hotel!
We stayed in this hotel during our last trip to Tokyo. We have stayed in many hotels in Tokyo and this is one of the best! Fantastic service, I am a gold member and we really appreciated being moved to an upgraded room. The location is great for tourists....very near Ebisu Beer factory which was fun to visit. Also, great restaurants nearby with world class views of the city. The only drawback is it was quite a long walk from the subway station. Other than that it was really the perfect place to stay in Tokyo. Job well done Tokyo Westin....we will be back for certain!
February 28, 2012
Rated 4 out of 5 by Traveler1023 Our Stay
Hotel was very spacious, clean and beautifully decorated.
However, upon check-in, we had to inquire ourselves about a welcome gift and room upgrade because the receptionist did not offer or recognize our SPG Gold Preferred status.
Our room was very spacious with a well-appointed bathroom and a great view of Tokyo. The staff was courteous when we inquired about a local restaurant. We were able to get easy walking directions from them in both English and Japanese.
To our disappointment, our final memory of The Westin is that after checking out, we discovered that we were charged a higher room rate than what we were quoted when we booked.
April 13, 2013
Rated 5 out of 5 by DY1979 Great Location
GOOD: I disagree with other travelers about the location. I found this an excellent location. From Ebisu Garden Place, there are moving walkways that take you to the metro station with ease. And If you take B1 from the Westin elevators, it connects directly to Ebisu Garden Place. And you have access to many shops without having to step out onto the above street. My wife and I felt like this was our personal secret passage to the hotel!
Disappointment: When I checked in I got a new trainee, so my check-in took a little longer than normal, and she didn't provide me with all of the platinum benefits upon check-in. I had to go research later online and then re-verify with another staff later. The rooms are also a little outdated and needs a little face-lift compared to some of the other hotels within the area.
April 10, 2012
Rated 2 out of 5 by Pab31 Good hotel, but needs to improve
Coming to Japan for my honeymoon, Tokyo was my first stop. The hotel certainly doesn't give you the wow effect, but I liked the overall design, not too modern, classy even. Fairly distant to Ebisu train station/subway - easily a 10-15 minute walk going up and down. Breakfast is amazing, totally worth it. Rooms were comfortable, however I had a note in my reservation asking for a early check-in. Our suite wasn't ready and ended up in a regular room. No big deal, if not by the fact we had to change rooms 3 times in a 4 nights stay. Not-upgraded, upgraded to a suite, downgraded to a regular room. Considering I had to pack and repack, that ruined my stay in a way.
August 13, 2013
Rated 4 out of 5 by Boon Almost perfect
Wonderful service from everyone single staff in the club lounge team although we feel the food selection offered could be further improved Stayed in a suite which was extremely spacious and meticulously cleaned by the diligent housekeeping team even though we opt for the green choice.( love this program) What could otherwise have been rated as a perfect stay ( as all our other requests was met and very well handled )we were much let down by two issues : an unhelpful concierge when we needed help most and the hotel posting the green choice points only after two reminders.
January 17, 2014