Rated 3 out of 5 by Konstantin72 Disappointing
SPG Platinum members not upgraded. The club lounge has a very limited selection of food and drinks. Remote location, 30-40 minutes by cab or metro to the city center. Over weekend hotel is crowded by locals (shopping area close to the hotel). Not easy to find a free table at the bar or restaurant at the lobby level. All in all, not recommended.
May 10, 2015
Rated 5 out of 5 by JayJaySt Superb!
Overall, it was a great stay of 5 nights at Westin Tokyo.
Westin Tokyo always made me felt like I'm in my second home when in Tokyo.
Location very quiet, nice, staff were always friendly, very responsive and always had can do attitude to ensure our comfort. The food, the pastries, the bar all perfect, the staff were always very friendly and accommodating.
This hotel is by far my first choice as a place to stay in Tokyo, compared to other SPG peers hotels in Tokyo and other hotels groups.
Thank you Westin Tokyo! Will be back very soon!
April 23, 2015
Rated 5 out of 5 by jdmsilver Great stay for 1st visit
I had the opportunity to stay in 3 spg hotels during my recent trip to Japan. This property, the Sheraton Miyako also in Tokyo, and the Westin Osaka. This was my favorite of the three.
The hotel is a 5-10 minute walk from Ebisu station on the Yamanote line, connecting you with all of Tokyo. The walk is also done using a moving sidewalk for about half of it, so if you take the train in from the airport, you won't need to lug your bags the whole distance. Being so close to the station also means it is convenient to grab food from there or the local area as opposed to the pricier options in the hotel, if you are so inclined.
The local area is quiet and has a Starbucks, a little pizza/italian place, and the 3 Michelin Star Joel Robuchon restaurant immediately outside.
I used the Starwood Lounge daily for breakfast and one evening for drinks. The lounge is one of the larger I've seen and attentively serviced. I felt well taken care of whenever I entered and dined.
I did dine in the lobby restaurant the first evening, choosing the buffet option for dinner. The food was good as was the service, but beware the $70 price tag per person for dinner. At $160 for dinner for two with a glass of wine, I could have eaten ramen for a month. It is Tokyo though and the food was delicious and high quality, not to mention convenient.
Overall we had a great stay and it is my number 1 choice when visiting Tokyo again.
April 15, 2015
Rated 5 out of 5 by Fawzi3 Great spot
Easy location to move
Great spot to communicate
Good centre spot to visit around
April 7, 2015
Rated 3 out of 5 by AV78 Underwhelming
Stayed for a week, traveling for business
Even though Location in Ebisu is further out from the bustling Ginza, Roppongi, etc this was not an issue as Tokyo is so easy to get around.
Hotel is decorated in an opulent, slightly old-world style (I prefer more modern) but very well maintained. No issues there.
Service was problematic. I was rudely dealt with at check in,apparently because I arrived early and didn't line up in the right queue. Even though I'm Platinum SPG member, I was neither acknowledged as such, nor offered any upgrade or even an explanation why it's not being offered.
breakfast was ok, choice adequate but far from excellent. Not once during 7 days have I seen anything new on offer. The Chef (Daniel ) was very professional and to his credit was always eager to assist.
The bar upstairs was completely filled with smoke, very unpleasant indeed. Surely in our day and age it would make sense to have a non smoking area??!!
Check out experience again sub-par. Waited 20 min or so for bell service to pick up luggage. Eventually gave up and took the bags downstairs myself.
This Westin has a lot of room for improvement.
March 21, 2015
Rated 4 out of 5 by Khophe Great hotel in Tokyo
Another top notch Westin hotel. Great rooms, well maintained, friendly staff, fully acknowledging Platinum status, good location. The only downside is a small and underequipped gym, which, unfortunately, is a major issue for me. Aside from that, top recommendation.
Check-in/out & concierge:
Check-in was very fast and professional. My SPG Platinum status was acknowledged and I got upgraded to higher floor room and offered complimentary breakfast. Check-out was speedy and efficient.
Room was fairly large, featuring the king bed, well maintained and equipped. Iron was brand new, so was the board, Internet was super-fast, bathroom clean and without any glitches.
I checked out to early to get a breakfast but they did prepare a breakfast package, though it was a bit disappointing (sandwich, water and chips).
Outstanding. Staff is friendly and responsive. I ordered a room service and delivery was speedy, accurate and food was very good.
The only real disappointment. Too small, underequipped, would benefit from a total refresh.
March 5, 2015
Rated 5 out of 5 by sack74 Great Location - Wonderful Stay
Who said hotel rooms are small in Tokyo. Well they obviously did not stay at the Westin Tokyo. We ordered 2 a joining rooms to fit my family of 5 (mom and dad and 3 small kids). The rooms were good North American size, I would even dare say they might be slightly larger then the average US rooms. Clean, tasteful decor as expected with any Westin. Restaurants and bar options at the top of the hotel add to the amenities. This hotel is perfectly situated in a quiet area of the city however within a short mostly indoor 10 min walk to 2 rail stations to take you anywhere in Tokyo was a wonderful surprise. We love this hotel and will be back soon.
March 3, 2015
Rated 5 out of 5 by Raju1965 Excellent stay
Stay was wonderful and very comfortable. Staff are very helpful and co-operative. I would like to stay again during my next visit.
February 3, 2015