Rated 3 out of 5 by saguarogirl Westin quality in more areas
I've stayed here for a total of 30 days in the last 6 months, while on business in Tokyo. The staff is the reason I return, they are all so friendly and helpful. The rooms have tons of space, are always clean and certainly reflect Westin standards. The decor is odd and outdated compared to a lot of Westins but that just my opinion as a young American.
The restaurants are the reason I will probably not return. The food in every single restaurant of this hotel is overpriced and disappointing. I love the Ebisu area, and luckily there are a lot of amazing options for food nearby...but after a really long day at work I don't always want to go out. Also just a quick warning to business travelers who are short on time in the morning, the breakfast buffet is not quick or convenient. I generally waited about 10 minutes for plain black coffee each morning...sometimes I even finished my breakfast before it arrived.
August 17, 2016
Rated 5 out of 5 by Eatlover The best service hotel in the world
Front desk team, concierge team and Yuko from club floor always make my stay perfect.
July 25, 2016
Rated 5 out of 5 by shisza Loved this hotel
Loved my stay - from very comfy rooms on SPG gold and executive floors (stayed on two separate occasions last week) to super friendly and responsive staff. The hotel decor is quite exceptional too - neo 'colonial' glamour is not usually my style but fits the hotel and is consistent throughout definitely adding to the experience. Location quite okay too though you need to plan at least 10 min to get to the closest metro station in Ebisu (makes for a nice walk across a pedestrian zone). The only minus I'd say was a 20 min wait in line to get into the restaurant for breakfast - might have been a Sunday thing though. Thanks!
July 17, 2016
Rated 5 out of 5 by ItalianAusie Asian Delight
Great hotel in every way. Only suggestion is I hate showering in a bath tub.
Staff couldn't do enough.
July 13, 2016
Rated 4 out of 5 by smartangel good location
The hotel had a great location. Everything was clean and well kept. The hotel room were dated but still very comfortable
July 4, 2016
Rated 4 out of 5 by travelust This hotel has great staff
really enjoyed the visit.
food & restuarants were great.
staff was very friendly and responsive
May 15, 2016
Rated 5 out of 5 by DrewAT Excellence!
As an SPG member, I wanted to begin my vacation to Japan in a hotel that I knew would take care of me and my husband. As always, we were warmly greeted, and had a beautiful room on a high floor with a gorgeous view. Our flight was delayed, but the Westin Tokyo was awaiting our arrival, no matter the time. They brought us a wonderful room service meal, and the laundry service was delivered within 8 hours. The bar, and restaurants were 5 star, as well as the breakfast buffet. I will stay at the Westin Tokyo again, and highly recommend the hotel to all.
May 7, 2016
Rated 5 out of 5 by Chad48 Lovely, Wonderful Hotel
We truly enjoyed our stay at the Westin in Tokyo. We had a long flight from USA and got into Tokyo late in the evening. Staff at the front desk knew immediately who we were and greeted us like special guests. Our room was amazing. We loved everything about it. Breakfast buffet was perfect and very filling. Club Lounge was very relaxing. We loved the fact they had soup available during the mid afternoon...in addition to the evening hours. Even though it was a 7 min walk from the subway, the stroll was very easy. For a hotel in a huge, busy city, we felt so relaxed. In fact, we looked forward to going back to the hotel at the end of the day.
April 21, 2016