Rated 1 out of 5 by Kadizkokoph Dreadful
I spent 20 mins yesterday talking with the duty manager about the problems with our stay. She rebated the service charge. Now you send me this!!
This just shows how out of touch you are!
July 28, 2014
Rated 3 out of 5 by Flyingtailor All Right
Very nice hotel a grand lobby nice rooms. But there were a few things that I did not like my biggest was a $110 charge for a 17 min international phone call wow. I know Tokyo is expensive but come on that is beyond rich. I also did not care for breakfast buffet not up to the standard of a 5 star hotel.
I had an issue with the Spa and the front desk took care of me and I thank them for that.
Sometimes when things dont go well they snowball that's what this hotel felt like for me.
August 3, 2014
Rated 4 out of 5 by Wheaty A great Hotel
I am unsure of expectations in Japan regarding non smoking rooms but the room we had, which had many soft furnishings, smelt badly of cigarette smoke and was unpleasant.
October 8, 2014
Rated 2 out of 5 by SEB30 Just a pretty hotel and that's about it.
Nice attractive property to look at but don't expect much platinum recognition. No recognition at check in or upgrade offer. Couldn't even get a room with a city view. Staff could hardly speak English. No response from front desk manager on room issues. Not a good first impression for SPG properties in Tokyo.
September 13, 2012
Rated 1 out of 5 by CY88 Staff are just excellent.
Staff's responsiveness and care are just excellent.
October 5, 2014
Rated 2 out of 5 by Pab31 Good hotel, but needs to improve
Coming to Japan for my honeymoon, Tokyo was my first stop. The hotel certainly doesn't give you the wow effect, but I liked the overall design, not too modern, classy even. Fairly distant to Ebisu train station/subway - easily a 10-15 minute walk going up and down. Breakfast is amazing, totally worth it. Rooms were comfortable, however I had a note in my reservation asking for a early check-in. Our suite wasn't ready and ended up in a regular room. No big deal, if not by the fact we had to change rooms 3 times in a 4 nights stay. Not-upgraded, upgraded to a suite, downgraded to a regular room. Considering I had to pack and repack, that ruined my stay in a way.
August 13, 2013
Rated 5 out of 5 by 500NightsLifetime Best SPG I've Experienced
Mr. Kielnhofer (General Manager):
With over 20 visits to Tokyo and over 700 nights with SPG, I have to say yours is the best of my SPG experiences. Your staff is top rated, from the taxi stand, to the bell desk, to the front desk, to the concierge, to the executive club (my favorite of them all), to the room staff. Congratulations on running such an effective program, both to you and the hard working staff.
September 29, 2014
Rated 3 out of 5 by SPGfan2001 Lot's of hits, but many misses too.
Lovely property, nice aesthetics, and decent location, with a subway station you can reach without even going outside. Food at all venues was only OK at best. In the executive club what food there is, is quickly gone, and if you are lucky to grab something it's not that good. One evening I couldn't even get into the club it was over crowded. Breakfast at the terrace is not great, there simply is NO variety in the menu day-to-day, how many days can you eat teriyaki salmon as the only primary protein? One morning I wasn't even able to get a table there. I had my room changed 3 times, as the Platinum preferred guess room wasn't available...seems this hotel doesn't plan well, for much of anything.
August 29, 2014