Rated 1 out of 5 by Kadizkokoph Dreadful
I spent 20 mins yesterday talking with the duty manager about the problems with our stay. She rebated the service charge. Now you send me this!!
This just shows how out of touch you are!
July 28, 2014
Rated 5 out of 5 Best Hotel Experience Ever
I had the pleasure of staying at the Westin Tokyo for a leisure trip to Japan. The hotel is on beautiful grounds in Ebisu with convenient covered access to JR Ebisu Station and Tokyo Metro. There is a Mitsukoshi nearby for groceries, and a delicious Joel Roubuchon bakery.
Back to the hotel, the service we received from top all the way down to the super friendly bellman was exceptional. The rooms were beautifully appointed and well maintained by the housekeeper(s). We certainly ate a lot during our trip and always brought food from our expeditions; the housekeeper always kept everything perfectly prim and proper. We did order rice through room service and the rice was exceptional (!). I never had a problem with Wi-Fi service and the staff were always able to help guide us to local spots and restaurants.
I used the nearby complimentary access to the Ebisu Gardens Athletic Club which is an exceptional perk. Overall, I would definitely recommend my friends to stay at the Westin and I will definitely return.
September 16, 2014
Rated 3 out of 5 by Flyingtailor All Right
Very nice hotel a grand lobby nice rooms. But there were a few things that I did not like my biggest was a $110 charge for a 17 min international phone call wow. I know Tokyo is expensive but come on that is beyond rich. I also did not care for breakfast buffet not up to the standard of a 5 star hotel.
I had an issue with the Spa and the front desk took care of me and I thank them for that.
Sometimes when things dont go well they snowball that's what this hotel felt like for me.
August 3, 2014
Rated 4 out of 5 by Cooper209 Reliable Westin features
Very comfortable and quiet room, responsive staff.
September 15, 2014
Rated 4 out of 5 by CY88 Great comfort and staff
The facilities are all nice with the exception of the fitness center , which is small and has a limited number of equipment. Services and attention rendered by staff are exceptionally great and friendly.
September 14, 2014
Rated 4 out of 5 by 2002plat Another good stay
This was my second time staying at this hotel. The rooms were clean, comfortable and stylish. The staff took care of our needs, including good directions to restaurants that were open when we arrived late at night. - Marks down on SPG recognition... SPG numbers not on hotels reservation even though the reservation showed on my SPG account - once SPG number given Platinum status was quickly recognized.
September 6, 2014
Rated 5 out of 5 by Wiktoria84 Beautiful hotel
This is a very comfortable hotel with a beautiful décor. My room was very good. This hotel is classical style, which is not typical of Westin, but I loved it. The club lounge is good. We were offered a complimentary breakfast in the restaurant buffet which was a great start of the day.
September 6, 2014
Rated 3 out of 5 by SPGfan2001 Lot's of hits, but many misses too.
Lovely property, nice aesthetics, and decent location, with a subway station you can reach without even going outside. Food at all venues was only OK at best. In the executive club what food there is, is quickly gone, and if you are lucky to grab something it's not that good. One evening I couldn't even get into the club it was over crowded. Breakfast at the terrace is not great, there simply is NO variety in the menu day-to-day, how many days can you eat teriyaki salmon as the only primary protein? One morning I wasn't even able to get a table there. I had my room changed 3 times, as the Platinum preferred guess room wasn't available...seems this hotel doesn't plan well, for much of anything.
August 29, 2014