Rated 4 out of 5 by Aora Need variable choices for food.
The location is fine, near to many shopping centers. The admosphere is nice. Room is very convenience. Only 1 suggestion about food, the expectation for food is to be variety in each day. For me, I had the same 4 breakfast in each morning: no variable choices. I also got the same comments from my colleagues.
September 13, 2015
Rated 4 out of 5 by Srikiran2014 Room service needs improvement
While the hotel has very impressive facilities and is ideally located in the Ebisu area, the one area that needs more attention to detail is the room service. When charging a premium for room service, one does expect a greater attention to detail and I hope the management gives my feedback due consideration.
September 5, 2015
Rated 5 out of 5 by Dats13 A Class Of Its Own
This hotel with its team has demonstrated beyond words that nothing is more important than its guests and their enjoyment during their stay.
From the moment I booked myself for a four nights stay, the reservations team and the concierge team have been assisting me with many arrangements such as car rental, restaurant reservations, addressing queries and finding places for my shopping needs.
I have managed to work out everything and that made my stay so much more enjoyable. Even during my stay, I could depend on the concierge team for contacting the car rental company where they refused to reply to my emails and getting medical help. I have not experienced such service in any other SPG hotels and resorts anywhere in the world.
The welcome team at the hotel entrance and front desk team was prompt and responsive to all my needs including the upgrade for my SPG status without having to ask. The check out was smooth and totally effortless as guests of this hotel.
The food and service at the Japanese restaurant was great too. It offered a great selection of top grade Japanese cuisine which matches its five stars status.
The location is just perfect .... Having a garden setting surrounding the hotel, amenities and shopping nearby and the metro is a short distance away. Oh yes, it is also sheltered most of the way!
This is a first class service hotel and I think other hotels have really got to learn from the team at the Westin Tokyo. Well done and thanks for everything!
We shall be back.
August 10, 2015
Rated 5 out of 5 by albertsworld High standard of service
I have stayed in this hotel many times and it has never failed me. Despite relatively dated structure, it's well maintained. Staff responsiveness and service quality is very good . The hotel provides good platinum member recognition as well . Special thanks to Takeshi-San for the very personal touch he gave and you can tell that he always strives his best to make a pleasant stay for guests.
July 21, 2015
Rated 5 out of 5 by santri1969 Nice Tokyo Westin
Was my first stay at the Tokyo Westin and I was very impressed with the staff, room upgrades to a suite and in general with the hotel. Location was nice and well connected. I would come back and recommend it highly.
July 17, 2015
Rated 5 out of 5 by Scottedina Best SPG Hotel In Japan
This was my 6th stay at this hotel and they did another great job!!!
First they were the only SPG hotel that has offered a special Ambassador Service customer benefit.
(100 nights or more a year)
The rooms are very nice and very large for Tokyo, the location is great close to a main train station and many nice bars and restaurants near by.
The staff is very nice and most speak good English, great breakfast down stairs and club lounge is nice and during happy hour free drinks and snacks.
We had two rooms and one was upgraded to a jr suite, They do have connecting rooms.
July 16, 2015
Rated 5 out of 5 by Diane2015 Westin Tokyo with Teens
I had researched several hotels before booking the Westin. I wanted a hotel that worked well for a family (2 adults, 2 teens). The Westin worked out perfect for us. We booked two adjoining rooms. We were able to open both doors to have a shared space. The rooms were quite large for Tokyo standards. It was nice to have some extra space after a long day of sightseeing.
Breakfast was included in our room rate. The buffet was great. There was a large selection of food and we did not have any issues waiting.
The location, worked well for us. The walk to the JR Ebisu station was was less than a 10 minute walk via the Skywalk. The station is on the Yamonote line which was very convenient for sightseeing. The first night we grabbed a quick meal in the basement of the Mitsukoshi dept store across the street from the hotel. The kids thought that was pretty cool!
I would definitely recommend this hotel to friends traveling with families, especially older kids/teens.
July 5, 2015
Rated 5 out of 5 by SCB13 Great stay
the staff are friendly and helpful. the room is spacious and nice decor.
June 25, 2015