Rated 5 out of 5 by Argy39 A great hotel
I stayed at this hotel several years ago and was impressed then. I am very happy to say that nothing has changed. On check -in my Platinum status was recognized and we were upgraded to a Suite and given access to both of the rooms booked. One was for our son.. This was about 10.00am in the morning. The staff at concierge were excellent and found a number of excellent restaurants within walking distance from the hotel. The hotel is very close to both the train and subway and situated in a very nice area. All staff that we dealt with we're excellent and went out of their way to help in any wrap possible. Would not stay anywhere else in Tokyo.
26 de Dezembro de 2013
Rated 5 out of 5 by hmansouri Great hotel, no pool
This hotel is excellent for the sight seeing traveler. The location is great, right next to ibisu station, which is very convenient. The rooms are very nice and the bathrooms are even nicer.
6 de Novembro de 2013
Rated 5 out of 5 by 2002plat great hotel
the hotel staff is very professional, friendly and courteous. The concierge gave very good recommendations for meals outside of the hotel. The restaurant in the hotel did a wonderful breakfast.
Lobby and room were comfortable, clean and well appointed.
The area is very convenient for rail, food and entertainment.
Made for a very nice stay
25 de Junho de 2013
Rated 5 out of 5 by cucu1965 Wonderful
A wonderful hotel in every respect; lobby, rooms, restaurants, executive lounge. Very professional and courteous staff. Top style.
One caveat only about the location, very nice but a bit far from the nearest metro station; yet the hotel is so nice that it is worth the long walk!
3 de Junho de 2013
Rated 5 out of 5 by Venti You will love this hotel
I travel quite frequently for work, but this is definitely one of the best hotels that I have stayed at.
Because I am a platinum SPG member, I had access to the executive lounge with an excellent view. Service was impeccable. If you are a platinum member, then you get to use a very high-end gym very close to the hotel (2-minute walk from the hotel). I loved their restaurant on the ground floor.
2 de Maio de 2013
Rated 5 out of 5 by lafayette0341 vantastic
Great staff friendly clean rooms lounge was vary nice We love staying there.
6 de Fevereiro de 2013
Rated 5 out of 5 by BlondieEsq Wonderful hotel
I've stayed here for business twice in the last year. Their service is fantastic; the staff are extremely polite, friendly, and helpful. I celebrated a birthday during my last trip and they left me a nice card with some cookies; it really made my day. The spa is very relaxing, and the massages are excellent. The executive suite has daily continental breakfasts and nightly happy hours plus beautiful views of the city. The restaurant downstairs has good food, especially the breakfast buffet, albeit very expensive. But there are tons of restaurants nearby and it's really close to the subway lines. Upstairs at the top floor bar are even more great views, a well stocked bar, and live entertainment (the pianist was amazing!). I can't wait to stay here again soon!
18 de Janeiro de 2013
Rated 5 out of 5 by Ray08 Great stay, exceptional concierge service
Stayed here on a pre-paid rate for 10-days while visiting Tokyo.
Convenient location, with easy access to the subways, though a bit further from many of the attractions. A myriad of dining and shopping options are available within minutes of walking, but most shops don't open until 10 or 11am and close before 9pm; not an ideal hotel location for early risers or late night snacking. We knew in advance that we'd be located a little further from Shibuya/Shinjuku, etc. but we were fine with the more relaxed, far less crowded, locale as we had a less hurried schedule given the longer stay.
As expected from a property in this category in Asia, the hotel in general, and our room, was very well maintained; spotlessly clean throughout. Housekeeping, similarly, did a good job maintaining our room during our stay.
Sadly, the check-in / SPG experience was below par. We arrived in the evening around dinner hour, and the SPG desk was not staffed even though there was a line-up at reception. Prior to arrival, we had requested an upgrade if available from our paid Deluxe room to one on a club floor, but we were told they had already upgraded us to a room on a higher floor instead. While moving up 3 floors did meet the definition of "higher floor", it was a bit of a hollow gesture. More amusingly, reception chose to interpret our request as a sales opportunity, having worked out in advance the cost we'd have to pay to get the same room type on a club floor, and declined my offer to use points for the upgrade. Not a big deal, but having a sales pitch ready was not appreciated. On that note, we did choose free internet as our welcome amenity, and the connection was just fine.
The service from the ladies at the concierge desk, however, was so exceptional I cannot give the staff at this property a rating any less than "Excellent". Due to concerns about language barriers and our intentions to dine at some (about a dozen) of the more difficult and highly sought after restaurants in Tokyo, we had touched base with them prior to arriving, and again by phone several times during our stay to amend certain reservations (in one instance, last minute) to accommodate setbacks in our schedule. All requests were answered promptly, with the concierge proactively providing in advance, printed maps with highlighted routes, cost and mode of transportation, and expected travel time. I have stayed at other top properties in Asia, Starwood and otherwise, and have never received this level of unprompted service. Truly exceptional, and the concierge desk should be commended. Many thanks again for helping arrange many of our more complex requests.
As an aside, the Westin breakfast buffet was also very good, but the orange juice in particular was fresh-squeezed to order and delicious.
Excluding the less than ideal situation (individual agent?) and minimal SPG recognition at check-in, the stay was otherwise very enjoyable. Would definitely stay again.
18 de Dezembro de 2012