Rated 5 out of 5 by Paul419 great location and features
All staff members were competent and professional. They were willing to help even without request.
October 12, 2014
Rated 1 out of 5 by KirbyWe My last stay at this hotel
While I love the location, the staff here is the worst. As an SPG Platinum member with 86 nights this year, many of which are in this hotel, I would expect better treatment. I was disappointed last night when my room was not upgraded and was told at check-in that the hotel was fully booked. When I got to my room is smelled like cigarettes and I thought really!!! This is what the hotel thinks of me and how they show their appreciation. It wasn't until I complained and was calling other hotels that they decided to move me to an upgraded room and without the smell. I find this situation in this hotel almost every visit and almost can never get a room upgrade without complaining? I have tried to use my suite night awards here as well and those are useless in this place. Why give an award for status that I can never use. I am extremely displeased with this hotel and will be leaving early never to return. I walked out of the hotel this morning at 0500 to go exercise and the front desk staff looked up at me and didn't even acknowledge my existence.
September 14, 2014
Rated 2 out of 5 by Jackie Double check your room rate!
The hotel is lovely and the ocean view room was very nice. The only problem I had with the hotel is the fact that when I checked in they did not go over my room rate with me and when I checked out I found out that they charged me more than $200 dollars over the amount that my reservation showed. when I showed the rep. my email copy of the room rate and totals she got confused and started making phone calls. 10 minutes later she still couldn't get a manager to come approve it and we had a train to catch. I did not sign the credit slip and she made a copy of my email reservation and took my phone number down. She told me that they would call me after the manager had a chance to look the reservation over. Needless to say they never called and when I got home from my vacation and looked up my credit card charge, I saw that they had charged me the extra money. I was sent a email from them stating that they charged me for and extra person and the rest was for taxes and service fees. On my reservation it stated that there were 3 persons and the room was a triple with 3 single beds. It also stated that the taxes and fees were included. So beware if you stay there. the location can't be beat, but the hotel is very expensive for everything including food. I can't recommend this hotel because they should have contacted me before they charged my credit card when I had not signed the receipt due to the rate change.
October 26, 2011
Rated 5 out of 5 by Lew024 Hotel was wonderful
Our stay at the hotel met or surpassed our expectations. The room and the view of the beach was magnificent. The staff was very helpful. The dining options were very good; the food was prepared well. Although on the beach, it was a short walk to public transportation. The only thing lacking was the spa/beauty parlor - my wife wanted a facial but could not get one in the hotel. As we did not see all that we wanted to see in Busan, we will be returning and will definitely return to this hotel.
May 26, 2013
Rated 1 out of 5 by JackYats SPG Platinum for many years, but
I stayed at this hotel for my family vacation.
I have 3 kids; therefore, I usually book two rooms. All other SPG hotels always gave me upgraded room, and usually arrange the connected or at least near by. However, this hotel arranged us two non-upgraded rooms in different floors. It was very uncomfortable to visit other room and not good idea for a family with small children. All other SPG hotels also gave me breakfast and other SPG benefits, such as free internet, but this hotel gave me no breakfast and no free internet on other room. I usually stay SPG hotels for 40~70 days in each year, but this experiences made me disappointing with SPG.
December 29, 2013
Rated 4 out of 5 by Travel23 Singapore Guest
Hotel has a good location just by the Hyundae Beach. A very nice beach for relaxation.
September 26, 2014
Rated 5 out of 5 by Jack Great hotel, fantastic location
Location: Best choice in Busan! In Chinese geomantic theory, this hotel faces the ocean and has a hill back, it will gather the wealth and health for the guests. That's why APEC chose here in 2005. Booking an ocean view room is a must! And in the morning, just walk around the small hill, it's very beautiful!!
Service: As a SPG Platinum member, it is recognized as always, I've booked 3 rooms for my colleagues and me, all of us received warmly treat and complimentary room upgrade. The breakfast in executive lounge was quite good as well.
February 14, 2013
Rated 1 out of 5 by Edmond The worst Hotel in my life
1. Location - Perfect. It's really nice that it's in the Dongbeak island and if you choose ocean view, you can see the whole Haewondae beach.
2. Room - Cleaniness was perfect but you can smell other rooms smoke even though they have no smoking-room and you can hear the noise and quite big vibrate of upstairs. If you are keen, you MUST stay other hotel or top of the Westin Busan.
3. Service - Terrible. My expectation of Westin Busan was Category 4 but I felt 1 or 2.
I couldn't explain every situation because my English skill was not enough for. I really felt insulted. They ruined my last days of 2012, I never go there.
January 1, 2013