Rated 5 out of 5 One of the best hotel in Busan
If you have a plan to visit Busan, South Korea. I like to recommend you stay here.
Really close to Haeundae beach and huge shopping mall.
The breakfast buffet is also wonderful...!!
May 5, 2013
Rated 2 out of 5 by Jackie Double check your room rate!
The hotel is lovely and the ocean view room was very nice. The only problem I had with the hotel is the fact that when I checked in they did not go over my room rate with me and when I checked out I found out that they charged me more than $200 dollars over the amount that my reservation showed. when I showed the rep. my email copy of the room rate and totals she got confused and started making phone calls. 10 minutes later she still couldn't get a manager to come approve it and we had a train to catch. I did not sign the credit slip and she made a copy of my email reservation and took my phone number down. She told me that they would call me after the manager had a chance to look the reservation over. Needless to say they never called and when I got home from my vacation and looked up my credit card charge, I saw that they had charged me the extra money. I was sent a email from them stating that they charged me for and extra person and the rest was for taxes and service fees. On my reservation it stated that there were 3 persons and the room was a triple with 3 single beds. It also stated that the taxes and fees were included. So beware if you stay there. the location can't be beat, but the hotel is very expensive for everything including food. I can't recommend this hotel because they should have contacted me before they charged my credit card when I had not signed the receipt due to the rate change.
October 26, 2011
Rated 1 out of 5 by Edmond The worst Hotel in my life
1. Location - Perfect. It's really nice that it's in the Dongbeak island and if you choose ocean view, you can see the whole Haewondae beach.
2. Room - Cleaniness was perfect but you can smell other rooms smoke even though they have no smoking-room and you can hear the noise and quite big vibrate of upstairs. If you are keen, you MUST stay other hotel or top of the Westin Busan.
3. Service - Terrible. My expectation of Westin Busan was Category 4 but I felt 1 or 2.
I couldn't explain every situation because my English skill was not enough for. I really felt insulted. They ruined my last days of 2012, I never go there.
January 1, 2013
Rated 2 out of 5 by JKYWANG Great Location, Old Facility, Inadequate Traing of Staff
We chose Bushan for the familty Fall vacation due to its exotic location and famous seafood posted on the internet. The hotel has a great location just next to the famous beach. To our surprise, our vacation time happens to be Korean holiday - Korean Thanksgiving. Thus there were many people crowding the hotel facilities. Unfortunately, there are only 3 old/slow elevators in the hotel. You need to be very patient to get up and down from your room to the lobby or the Westin Lounge (F9). The staffs, in general, were friendly, but lack of training to accommodate international visitors. We were rudely told our 10-year old can not go to the lounge despite I am a Platinum member, so we had to wait elsewhere for the room to be ready. Most of the people went to the lounge for the free meals because the hotel foods are relatively expensive. Some of our frustration came from the language barrier. Most of the staff could not communicate well in English, which caused problems like addition room keys did not work, and missing the airport limo bus even we confirmed the bus schedule w/ the front desk. Bottom line, we enjoyed the weather and the scenery, but felt awarkard staying at that hotel.
October 16, 2012
Rated 3 out of 5 by Benson77 Pleasant stay
The hotel is what you would expect from Westin. Professional, friendly and well located. The beach and park are great for walks and jogging - basically at the hotel's door step.
My only gripes are the internet service and breakfast times. A hotel of this brand should offer better wifi services. And breakfast should be served a little longer on weekends - as is common practice at other hotels.
Otherwise happy with the room size and bathroom. Pity not all rooms have heavenly beds.
November 9, 2011
Rated 4 out of 5 by mmkmiles 眺めがすばらしい
February 1, 2012
Rated 4 out of 5 by anthony nice
the location was very nice
but pretty expensive compared to facilities
March 20, 2013
Rated 4 out of 5 by dellerpon 潮騒が心地よい
チェックアウトも迅速で丁寧であり、最後にSee You Nextと声を掛けてくれた。
March 22, 2012