Rated 5 out of 5 by asianblitz Kind and considerate staff
Arrived at 8am and the hotel managed to prepare a room for my early check-in (as requested) immediately. Staff was attentive and was always on a lookout to ensure that I was informed when my bus to the airport arrived.
Location of the hotel was very central and very convenient to the major shops and transport hub. The hotel also has an excellent gym, pool and sauna. The rooms are comfy but slightly dated.Some slight improvement in this area would make this hotel a 6 star destination.
December 5, 2013
Rated 5 out of 5 by YYZ2HKG Excellent treatment of a first time guest
I'm used to being recognized as a Platinum member and being treated well in Starwood hotels in Asia, but the Westin Chosun, Seoul, exceeded my expectations. At check-in I was told that while they typically upgraded Platinum guests, because this was my first visit they had given me an Executive Suite. The room was excellent and the service I received throughout my stay was consistently of high quality. The staff were always available with offers to help, even with simple items. I also appreciated the opportunity to eat breakfast in the regular restaurant.
I will definitely stay at this hotel on my next visit to Seoul.
November 19, 2013
Rated 1 out of 5 by GULBC Very disappointing experience
I had 2 rooms reserved several weeks in advance. I advised the hotel, by email, about specific needs for a partially handicapped elderly mother, accompanied by her nurse/aide. We arrived at midnight, received in a very impersonal manner, intolerant of our requests, and demanded on the spot that I sign a document to pay for additional privileges. Once in the rooms, it was shockingly small and with inadequate space to place luggage safely - all luggage was strewn around into corners and under the table. I was not accorded my Platinum privileges. The Front desk manager that night, a certain 'Ocean' was utterly arrogant, simply brushed off his colleagues questions from me - although he did call later and apologised. The damage was done - we were stuck there for 5 nights. I have stayed at other leading hotels in Seoul and found Westin to be woeful in contrast. Rude, arrogant demeanor because your hotel is full. Everything else was mediocre, at best. NEVER AGAIN WESTIN SEOUL. If SPG do not revert back to this report, I will lodge a formal complaint against Starwood before end-October.
October 25, 2011
Rated 4 out of 5 by LandedSPG Chose Chosun!
I've stayed at this hotel twice for a 2 night stint in 2009 and 2011. For my travel standard that's much less than my average hotel stays. However, I feel comfortable with my review.
Generally all Westin hotels are recommended by me for SPG Platinum members. Some more than others. With the Westin Chosun I have mixed feelings. So I will write this review geared towards PLAT's.
If you want a great Platimum lounge and a self serve bar (there is server standing by the bar who tries to make your drink for you but you can just smile and do it yourself) and a great assortment of snacks which can easily fill you up, this is is your hotel! The morning breakfast is also well above average with lost of choices.
However, if you expect, need or beg for any upgrade it will be the hardest ever accomplishment of your life. I understand it's a high occupancy hotel, it really is. However for a 2 night stay you would expect something other than their most basic room right? Nope. Even the assistant manager on durty did not help! C'mon!
I wanted anything, I got nothing.
So simply put, expect whatever you would expect from a category 5 hotel in Asia, then expect a much better than average lounge experience with possibly no upgrade. If that sounds good, go to the Westin Chouson. It's also located in the heart of downtown (all of Seoul is essentially a huge downtown) but in this case you are were you want to be!
As a whole this hotel meets or exceeds all expectations of a category 5 hotel.
November 14, 2011
Rated 4 out of 5 by Sina149 Location Location Location
The hotel is old and showing it's age. It is well kept and the location is one of the bests in Seoul with easy access to everywhere you wish to go.
The staff are professional and warm but there was something not going on in a perfect way in the hotel, they do not really care about SPG Platinum! I asked them for a suite but they said it is not available while it was showing available on the website for the same day and at the day of departure, while asked to keep the room until 5PM not regular Guaranteed 4PM, they said I need to pay HALF of ROOM Rate.... Interesting!
The club is better than average and staff at the club are trying to do their best.
July 22, 2013
Rated 4 out of 5 by Ben2012 Full of character and excellent location
Proximity to myeong dong and the duty free department stores will be attractive to shoppers. It is also a situated directly above the subway station, and a short walk away from the underground river.
Great views from the club lounge, and also terrific fruit selection (kiwis and grapes).
Nice gym facility.
October 21, 2013
Rated 1 out of 5 by maron 二度と行きたくないホテル
May 10, 2012
Rated 2 out of 5 by maru 残念
May 8, 2012