Rated 3 out of 5 by jw1701 Upset to have room rate increased on check-in
Overall a good stay in comfortable facilities.
At check-in it was disappointing to hear that there are different rates for solo or 2 or more guests in the room.
Unfortunately when booking online the spg.com site defaults to 1 person which I did not notice until check-in. The difference in price was almost at extra 50USD per day once tax was included.
There was little sympathy from the check-in clerk to an innocent mistake and to be honest I would not have booked online at this price given other 5 star properties online would have been better value - although partly my mistake I feel that this was an opportunity for this hotel to wow me with some forgiveness for my and from this and turn me into an ambassador for them as a regular visitor to Seoul.
Instead I am left with a poor first impression over a small amount of money that they likely would not have missed in revenue and that will likely mean I will look elsewhere on my next stay.
July 2, 2014
Rated 5 out of 5 by MrChang This hotel is located in a prime location
I had to make a connection flight in Incheon to Shanghai for a meeting next week, and I thought to myself, why not have a stopover so I can explore this beautiful and captivating city of Seoul for a few days. Thus, I have decided to stay at the Westin Chosun for four nights, and it has been an excellent experience. The moment that I arrived at the hotel lobby, I was promptly checked in by Lily Lee who kindly offered me a corner room on the 11th floor. I have reserved a standard bedroom, but the size was adequate for tourists or businessmen alike. The room was clean and has a comfortable king bed, a small sofa and a Samsung TV with lots of American as well as European TV channels. All in all, the service was excellent, especially the high level of English spoken by the staff, and the local sightseeing tours that the Concierge department has recommended me was exceptional.
In addition, right after I have checked out on September 13th, a staff from guest services kindly offered to take my luggage and ask me to wait in the sitting area for an airport shuttle. However, the staff failed to notify me on time before the shuttle has departed. Consequently, just when I was about to take a taxi instead, a staff named Nam-wook was very professional and asked one of his colleagues to immediately contact the shuttle bus and ask it to turn back. Nam-wook then carried my luggage and waited with me before the bus came back on the side of the hotel and loaded my luggage onto the airport shuttle. The level of service that I have received from this hotel was beyond my expectation, I highly appreciate it.
Stayed between 9th of September to 13th of September.
September 14, 2014
Rated 5 out of 5 by Nick291 Simply excellent!!!
Probably the best Westin I have stayed in and can not wait to go back. Excellent service, hotel is in excellent condition, most importantly fantastic housekeeping and great club lounge,
Easily accessible by subway and anything you need is just around the corner.
Honestly I am not sure if I received any Platinum benefits but even without them the hotel rocks :)
June 8, 2014
Rated 4 out of 5 by PTSW Great Locations
Hotel is located close to business district and close to shopping location and subway stations. Would be more ideal if staff can provide good advise on direction. Have asked on separate occasion on different shopping areas, but was told subway is very far, to take cab instead. End up paying lot more by cab whereas subway is only 4 stations from hotel.
June 16, 2014
Rated 5 out of 5 by Concerned007 great staff makes the hotel awesome
Wonderful staff at the hotel made our stay enjoyable. Everyone was very nice and attentive. Will be staying here again next time.
only downside was the smell of cigarette smoke coming from our neighbor. staff immediately addressed the issue by sealing the ventilation.
July 31, 2014
Rated 4 out of 5 by HappyFamily118 Superb Concierge
Concierge is superbly helpful. Give great recommendations and useful tips.
Only downside of the hotel is they charge extra on per night per room basis for connecting rooms which discourage family to stay...
August 12, 2014
Rated 5 out of 5 by 22tango Convenience of SPG in a bustling part of Seoul
Great location - close to Lotte Dept Store. Fantastic restaurant called Arirang across the street from the rear entrance to the hotel which was reasonably priced. The hotel restaurants are probably 2-3x more expensive than what's available in the surrounding area. The staff was very friendly and courteous and acknowledged our SPG status. Would return on our next visit to Seoul!
June 25, 2013
Rated 4 out of 5 by Niki72 Always living up to expectations
Always enjoyed my stay at this hotel which is in a great location with nice facilities and good though rather expensive restuarants. But its proximity to Lotte department store and Myeong Dong is fantastic and it's also a good business hotel with a nice business centre and meeting rooms
July 20, 2014
Rated 5 out of 5 by ABAR central location
default hotel every time in seoul. close to great shopping of myeundong, underground station, good restaurants(gomsobzib). gym/sauna is excellent. club lounge has great breakfast with amazing views.
plat recognition can be improved, no upgrades offered even though I've stayed more than a dozen times.
July 12, 2014
Rated 4 out of 5 by mkakhor Good location; friendly service
Appreciate the friendly service. Stayed at a Club Room. Breakfast at the lounge was good, though a notch below what Lotte Hotel (next door neighbour) provided in terms of the food variety, presentation and quality. Good location. Easily access to the subway a big plus point. Good at the Ninth Gate Grill is good but pricey. Service at the restaurant is excellent.
March 22, 2014
Rated 5 out of 5 by Karen52 This hotel is the best.
The hotel staff is excellently trained in local knowledge and customer service--the best I have experienced.
August 18, 2014
Rated 5 out of 5 by Leo26 Sets the Service Standard
The service throughout my stay set a very high standard for courtesy, attentiveness, responsiveness and attention to small details. I frequently stay at quality hotels throughout the United States; the service at Westin Chosun it at the very top. It doesn't hurt that many beautiful women work throughout the hotel!!!
June 23, 2014
Rated 4 out of 5 by EdSG Good Experience
I am very pleased with the hotel facilities and services.
August 23, 2014
Rated 2 out of 5 by NotChosun Customer service does NOT exist!
Halls dark, Laundry carts are left in hallway 24 hours a day. Front desk lacks any Customer service skills. I was treated as a one time quest despite being Ambassador level.
August 9, 2014
Rated 5 out of 5 by Mark1185 One of the World's top Westins!
Unbelievable facility, staff, food and experience. I highly recommend this hotel for anyone visiting Seoul.
The variety of quality food was beyond believe. Also, I do not recall ever having stayed at a hotel with such a nice combination of Spa, Pool, work out facility and quality of the overall experience.
June 23, 2014
Rated 4 out of 5 by v0322k1020 Still one of the best in Seoul
I have almost always stayed in this hotel due to its comfort and proximity to my office.
Although the room start to feel somewhat dated, overall experience is still satisfactory.
August 6, 2014
Rated 5 out of 5 by golf969 Excellent Staff and Best Property in Korea
Great staff, helpful and informative(special thanks to front desk Team Mr ?-sorry forgot your name).We were upgraded to Jr Suite as platinum, which was fantastic! A great location and Food on the Club Lounge is excellent. Looking forward to my next visit to Seoul in April.This one is at the top of the favorite Hotels in Korea . I can't wait to go back
March 15, 2013
Rated 5 out of 5 by Platnium Epitome of Excellence
Two nights in this wonderful hotel resulted in excellent preparation for our ski strip.
Location, facilities, room and service absolutely second to none, especially the young lady and young Taiwan/Korean speaking gentleman that helped us hire a car at very short notice complete with English GPS. Without hesitation would we recommend the Westin Seoul.
March 16, 2013
Rated 4 out of 5 by Blublu Guest Service
When i first checked in, I was in the elevator with the lady from the Guest Service. She greeted me by asking my name, when i told her my name she said "OH that's you, we have a few parcels for you i'll bring them right away."
A week after, we met again in the lobby, she could still recall my name, I'm very impressed!!
June 4, 2014
Rated 2 out of 5 by srithi111 I will not recommend this hotel
Very poor service. Mainly breakfast and check-in. spend 45mins to check in and spend 20mins before I could get my coffee at breakfast, I wasn't allowed to pick up my coffee myself.
August 3, 2014
Rated 4 out of 5 by GoGoRiRi expensive breakfast
5200KRW for a breakfast is too expensive.
August 18, 2014
Rated 5 out of 5 by Bill943 All was well
Comfort, convenience, service were all excellent. The price of in-hotel food seemed unreasonable high, but the restaurants were always crowded so others did not seem to be concerned about the prices.
July 24, 2014
Rated 5 out of 5 by XYUOUNO Great job by housekeeping
I returned to hotel since my last visit in April, and Housekeeping returned 3 shirts, and other items that I had left behind. Great job keeping track of my items!
July 29, 2014
Rated 5 out of 5 by Chris301 Westin has lots of advantages to business travelers.
Westin is located at the city center and it is very close to most big Corp..
Also. some of historical landmarks and famous shopping areas are within walking distance.
July 27, 2014
Rated 4 out of 5 by TravelCherry Marketing
The room next to me was very noisy
August 13, 2014
Rated 3 out of 5 by pinkjoon just nonsmoking business hotel
why all room no smoking..
bad for smoker.
smoker absolutely not go this hotel.
Just Just Just business hotel.
lover and family not go this hotel.
business man ok...
breakfast buffet is bad.
expensive but very few menu...
anyway near myeongdong
good location for only traveller...
May 29, 2014
Rated 4 out of 5 by CT0127 Great experience as usual
I have visited this hotel for over 5 times. The quality of food maintain a very high standard. The location is good as well.
July 31, 2014
Rated 4 out of 5 by Godzizou Great hotel, great staff and fine food
I realy enjoyed my stay in Seoul and staying in the Westin Chosun was quiet a pleasant and relaxing experience, Staff is well trained and very helpful and food was delicious;
I highly recommend this hotel for business or leisure purposes
June 28, 2014
Rated 4 out of 5 by peaceinlove Friendly Staff
Stayed 2 days in junior suite. The hotel staff are very friendly and attentive.They had helped us in many ways from ordering delivery service for local foods to calling up to spa for reservations. Great Location for shopping and foods
June 29, 2014
Rated 5 out of 5 by Michael0201 Great Experience
Excellent Staffs and Service.
Room was comfortable and the food was great.
August 5, 2014