Rated 4 out of 5 Always good but need more care about housekeeping
I love this hotel in Korea.
This place is my favorite "holiday spot".
Always kind staff and calm and easy access to famous shopping mall.
But last time, I spent my weekend in Executive Suite. There was dirty big couch in living area. Between cushions, some garbage stuck there. It was quite disgusting...
But this happen was first in my other a lot of night in Westin Chosen. So I belive that this happen will never occurred.
Thank you to all staff in Westin Chosen.
September 15, 2014
Rated 5 out of 5 by MrChang This hotel is located in a prime location
I had to make a connection flight in Incheon to Shanghai for a meeting next week, and I thought to myself, why not have a stopover so I can explore this beautiful and captivating city of Seoul for a few days. Thus, I have decided to stay at the Westin Chosun for four nights, and it has been an excellent experience. The moment that I arrived at the hotel lobby, I was promptly checked in by Lily Lee who kindly offered me a corner room on the 11th floor. I have reserved a standard bedroom, but the size was adequate for tourists or businessmen alike. The room was clean and has a comfortable king bed, a small sofa and a Samsung TV with lots of American as well as European TV channels. All in all, the service was excellent, especially the high level of English spoken by the staff, and the local sightseeing tours that the Concierge department has recommended me was exceptional.
In addition, right after I have checked out on September 13th, a staff from guest services kindly offered to take my luggage and ask me to wait in the sitting area for an airport shuttle. However, the staff failed to notify me on time before the shuttle has departed. Consequently, just when I was about to take a taxi instead, a staff named Nam-wook was very professional and asked one of his colleagues to immediately contact the shuttle bus and ask it to turn back. Nam-wook then carried my luggage and waited with me before the bus came back on the side of the hotel and loaded my luggage onto the airport shuttle. The level of service that I have received from this hotel was beyond my expectation, I highly appreciate it.
Stayed between 9th of September to 13th of September.
September 14, 2014
Rated 4 out of 5 by Kang95 Always comforting
Every staffs from the lobby to roommaids, showed sincere and warm attitudes.
When I check-in, it'd be nicer if she gave me word about floor/view before it's fixed. It was great the staff well-noticed my SPG membership and benefits. Execeutive lounge was crowded due to rush season which I understand. Service was not bad however It would be better not seeing running staffs. Food is delicious but it's often insufficient for numbers of guest.
September 11, 2014
Rated 5 out of 5 by treesakura this hotel has best service
The hotel has the best location and that is very important in Seoul - best service. If one comes to Seoul for the first time, he needs to be taken care of. The hotel staff strives to ensure the guests have everything they need, answer all the questions, remember about all the enquires. Everybody speaks English perfectly.
September 10, 2014
Rated 5 out of 5 by IvyNg777 Bedsheets
There are stains on my bedsheet every night despite I request to change bedsheets everyday.
September 8, 2014
Rated 4 out of 5 by PW70 Steady performance
Chosun Hotel has the tranquil while still relaxed atmosphere that I need to while traveling on business. It would be nice to have a bar on location as well but the executive lounge takes care of this for those who have the access. Fitness facilities are almost prefect, just the pool gets easily crowded.
September 6, 2014
Rated 5 out of 5 by RBae Perfect for a much needed vacation
I just returned from a 3 day stay. The staff at this hotel are all incredible. Very friendly, professional and fluent in English. Every hotel in the world could learn a lesson from the staff here. The rooms are great, club room has great food and again - the service is phenomenal. The spa is awesome - two hot tubs and one cold tub - all big enough to hold many people though I was the only one there most of the time.
One thing to be aware of: the laundry fees are a little on the high side. Ok.. a lot on the high side. $20 for jeans, $16 for a t-shirt, $6 for socks and $8 for underwear. Don't stay here on the tail end of a vacation when you are running out of clean clothes!
One serious complaint: The massage services at the spa is a little weird. There is a room, where a guy wearing shorts and nothing else was waiting for me. Weird. I think that he should at least have a shirt on as well. I thought he was another customer. And he constantly burped while he was giving me a massage. A little gross. Having said that, he was very good at working out some tight muscles.
Overall, an awesome 3-day stay and I can't wait to go back soon.
September 3, 2014
Rated 1 out of 5 by GULBC Very disappointing experience
I had 2 rooms reserved several weeks in advance. I advised the hotel, by email, about specific needs for a partially handicapped elderly mother, accompanied by her nurse/aide. We arrived at midnight, received in a very impersonal manner, intolerant of our requests, and demanded on the spot that I sign a document to pay for additional privileges. Once in the rooms, it was shockingly small and with inadequate space to place luggage safely - all luggage was strewn around into corners and under the table. I was not accorded my Platinum privileges. The Front desk manager that night, a certain 'Ocean' was utterly arrogant, simply brushed off his colleagues questions from me - although he did call later and apologised. The damage was done - we were stuck there for 5 nights. I have stayed at other leading hotels in Seoul and found Westin to be woeful in contrast. Rude, arrogant demeanor because your hotel is full. Everything else was mediocre, at best. NEVER AGAIN WESTIN SEOUL. If SPG do not revert back to this report, I will lodge a formal complaint against Starwood before end-October.
October 25, 2011