Rated 4 out of 5 by drkinder Waited AT Lobby until room is ready
As an SPG Platinum member i thought that AT least one my rooms would be ready upon checking IN..
Excuses we re given among others that regular check IN time is 3.00pm.
Upon mentioning my SPG status, which was not aknowledged initially no effort made to correct The error.
When i said could we wait AT The club lounge, despite my room reservation for club floor my request was denied.
And to my horror we waited for AT least 1 hour IN The lobby.
I was surprised as i need to inform regarding my SPG tier and the refusal of club floor lounge Use until my rooms are ready.
I dont demand recognition but if The benefits should be made avsilable without asking.
IT was good that we Flew on bussiness class otherwise i would have shared a piece of my mind then.
Reason for my writing now as we will be there again IN October and December and i refuse to think of These negative things should recur.
April 30, 2015
Rated 5 out of 5 by syeung my first choice in seoul
All the staff, except the front desk girls, r perfect. I love the spa there a lot n their service is superb. Location is unbeatable. Heavenly bed is what I miss very much.
March 31, 2015
Rated 5 out of 5 by yandrea Great customer service & fitness facilities
Hugh Cheon in Guest Services went above & beyond when I left my phone in a taxi cab. He wouldn't give up and tracked it down for me. A complete hero! I can't thank him enough.
The Concierge desk was extremely helpful in providing restaurant suggestions, touring ideas and even booking a spa treatment for me.
Additionally, the gym and pool are absolutely FABULOUS. I travel a lot and I've never seen fitness facilities this large at a hotel, or in such great condition.
March 7, 2015
Rated 3 out of 5 by ctw123 Front desk poor attitude
Was greeted poorly by the front desk lady. Purely snobbish lady. Need to have nicer front desk person. She is not friendly and not helpful.
March 4, 2015
Rated 4 out of 5 by Ben2012 winter
Conveniently located above Myungdong, this hotel also has easy access to the ICN airport via bus.
I stayed in this property often years ago, and it is still on par.
February 21, 2015
Rated 4 out of 5 by sasha70 Excellent hotel
Westin Choson is one of the best hotels in Seoul, great location, great rooms and the gym is just wonderful. One thing I cant understand is the extra charge for internet- isn't 200 USD a night enough to cover something that most hotels in Seoul and beyond provide for free?
February 12, 2015
Rated 5 out of 5 by Shayne72 Great Service, ever...
Try their best to the customer's nedds
Great location such as food, coffee,department...
I;m a big fan of yours...
February 2, 2015
Rated 5 out of 5 by cedric family getaway
the brand itself represents the best there is compared to other hotel chains.my family always stay in the westin hotel due to it's well known excellence and guest services aside from it's facilities and location.I would surely recommend this brand to my friends and family.
January 26, 2015