Rated 5 out of 5 by drkinder Serenity in Seoul
My family and ! had our first visit to Seoul. Our initial reason to stay in this hotel as merely due to the vicinity of the local area.
But the moment we touched down in Incheon we were smitten. Right from the personel waiting at the airport to the van driver and all the personal in Westin Chosun melt our hearts.
The club lounge has the best ever we have been into, right form the food selection, beverages and of course the staff.
But mainly I would say Westin Chosun provides a genuine warmth and prestine service by the staff.
Will return here again. and Thank You.
September 24, 2014
Rated 5 out of 5 by Vistafjord Best Westin out there
I've stayed at the Westin Chosun three times, most recently last week (Sept 2014) for 5 nights. Of all the Westins I have stayed at, this is by far the best. Staying there is closer to a St Regis experience than being at a US Westin. Nice points: very responsive (and attractive) staff whose English, on average, is excellent. Rooms are very comfortable. The Executive/Club level breakfast buffet is wonderful (custom omelets, proper coffee, etc) and worth making the time to eat. Similarly, the Executive/Club drinks "happy hour" is high quality: top shelf liquor accompanied by a wonderful assortment of hors d'oeuvres. The pool is also top notch. Icing on the cake is that the ICN airport shuttle stops right in front, which makes it easy to get to/from the hotel.
September 22, 2014
Rated 4 out of 5 by Fifiks One of the better Westin Hotels in Asia
Exceptional service and amenities.
September 24, 2014
Rated 4 out of 5 by Gooey Staff was very friendly and helpful
The hotel is ideally located in the heart of the downtown area, near Myeongdong, Lotte shopping center and other attractions. The staff speaks english and is very friendly and helpful.
September 22, 2014
Rated 4 out of 5 Always good but need more care about housekeeping
I love this hotel in Korea.
This place is my favorite "holiday spot".
Always kind staff and calm and easy access to famous shopping mall.
But last time, I spent my weekend in Executive Suite. There was dirty big couch in living area. Between cushions, some garbage stuck there. It was quite disgusting...
But this happen was first in my other a lot of night in Westin Chosen. So I belive that this happen will never occurred.
Thank you to all staff in Westin Chosen.
September 15, 2014
Rated 1 out of 5 by GULBC Very disappointing experience
I had 2 rooms reserved several weeks in advance. I advised the hotel, by email, about specific needs for a partially handicapped elderly mother, accompanied by her nurse/aide. We arrived at midnight, received in a very impersonal manner, intolerant of our requests, and demanded on the spot that I sign a document to pay for additional privileges. Once in the rooms, it was shockingly small and with inadequate space to place luggage safely - all luggage was strewn around into corners and under the table. I was not accorded my Platinum privileges. The Front desk manager that night, a certain 'Ocean' was utterly arrogant, simply brushed off his colleagues questions from me - although he did call later and apologised. The damage was done - we were stuck there for 5 nights. I have stayed at other leading hotels in Seoul and found Westin to be woeful in contrast. Rude, arrogant demeanor because your hotel is full. Everything else was mediocre, at best. NEVER AGAIN WESTIN SEOUL. If SPG do not revert back to this report, I will lodge a formal complaint against Starwood before end-October.
October 25, 2011
Rated 4 out of 5 by Kang95 Always comforting
Every staffs from the lobby to roommaids, showed sincere and warm attitudes.
When I check-in, it'd be nicer if she gave me word about floor/view before it's fixed. It was great the staff well-noticed my SPG membership and benefits. Execeutive lounge was crowded due to rush season which I understand. Service was not bad however It would be better not seeing running staffs. Food is delicious but it's often insufficient for numbers of guest.
September 11, 2014
Rated 5 out of 5 by MrChang This hotel is located in a prime location
I had to make a connection flight in Incheon to Shanghai for a meeting next week, and I thought to myself, why not have a stopover so I can explore this beautiful and captivating city of Seoul for a few days. Thus, I have decided to stay at the Westin Chosun for four nights, and it has been an excellent experience. The moment that I arrived at the hotel lobby, I was promptly checked in by Lily Lee who kindly offered me a corner room on the 11th floor. I have reserved a standard bedroom, but the size was adequate for tourists or businessmen alike. The room was clean and has a comfortable king bed, a small sofa and a Samsung TV with lots of American as well as European TV channels. All in all, the service was excellent, especially the high level of English spoken by the staff, and the local sightseeing tours that the Concierge department has recommended me was exceptional.
In addition, right after I have checked out on September 13th, a staff from guest services kindly offered to take my luggage and ask me to wait in the sitting area for an airport shuttle. However, the staff failed to notify me on time before the shuttle has departed. Consequently, just when I was about to take a taxi instead, a staff named Nam-wook was very professional and asked one of his colleagues to immediately contact the shuttle bus and ask it to turn back. Nam-wook then carried my luggage and waited with me before the bus came back on the side of the hotel and loaded my luggage onto the airport shuttle. The level of service that I have received from this hotel was beyond my expectation, I highly appreciate it.
Stayed between 9th of September to 13th of September.
September 14, 2014