Rated 1 out of 5 by Ygalau Worst Starwood experience ever
I have been staying at Starwood property for years and this is the worst.
It was very kind that they gave me half a bottle of wine when I checked in but there was no wine opener. I range housekeeping and the guy said they only have one wine opener and took them a while to find a toy looking wine opener.
I have never been refused late check out till 4pm but this is the first ever. And finally the shower is worst than a pee.
The property is clearly ill maintained and old. This is really disappointing and I swear never to stay here ever again.
So disappointing,they should really shut this place down to avoid contaminating the Westin brand.
March 13, 2014
Rated 4 out of 5 by OscarHK Great for families
Staff throughout the resort were extremely friendly and responsive. Great place to stay with kids - hotel has indoor and outdoor pools, a children's playground and a kid's playroom. Only a 15 min walk on Hac Sa beach to Fernandos.
April 17, 2014
Rated 1 out of 5 by Playin10is Old Hotel with Terrible Service
- Very secluded and difficulty to find
- Front desk was not accommodating and didn't provide free breakfast for our party of 3 even when Sheraton did
- Breakfast was poor quality compared to other hotels nearby
- Pool was cracked and had mold
- Water in the hotel had a moldy taste (I think it's old)
- Did not accommodate our change of stay even though hotel was clearly empty
- Old carpets
- No flat screen TV
- Needs a definite remodel or change of management
November 8, 2011
Rated 5 out of 5 by Callyteach Lovely location fantastic staff
It is our second stay at this hotel and we are pleased we chose to stay here again. There is an efficient shuttle bus from Macau ferry terminal and the welcome from the concierge staff and check in was first class. They arranged for our luggage to go up to our room while we had a light dinner in the lounge whilst enjoying live music.
Our room was large, huge bathroom and balcony and views over the South China Sea were amazing.
The outdoor pool is being refurbished but there is an indoor heated pool too. Go early for a swim though as because the outdoor pool is not in use everyone uses the tiny indoor pool.
There are some nice easy hiking trails in the hills around the hotel.
We had a lovely stay and will be returning again soon.
March 24, 2014
Rated 2 out of 5 by Nikita Waste of vacation time
Nothing to compare with Thai or Bali Starwood resorts except prices (
As Platinum I was " upgraded" to rooms 518&519@Ocean wing. Rooms located so far that you must be in good fit to walk there from lift lobby.
Received "welcome" half-bottle (0.375l) of wine with cork but without corkscrew, no corkscrew at minibar too. Called "service express", they promised send room service to open the bottle. Waited for 40 mins. Nobody came. Called again to cancel as wanted go sleep. Light excuses
Flashed the toilet at night (my mistake) - water didn't stop after flashing for 20 mins. Spent 10 mins jerking flash handle to stop it.
During night need to wait for hot water 10+ mins as rooms are too far from water heater obviously.
Don't waste your precious vacation time on this so-called "resort". Go Hainan SPG properties or SouthEast Asia
October 23, 2011
Rated 5 out of 5 by SmallAngel Good Place for Relaxation
Staff are polite and nice. This hotel is definitely a good place for relaxation. Room is spacious and clean. Very enjoyable to hear bird singing and waves crashing onto the beach when I were sitting the big balcony in the morning. The only one thing I would like the hotel to get improvement is about the water power in the bath room. If it's stronger, guest will the shower more enjoyable........I believe I will come back again.
March 24, 2014
Rated 4 out of 5 by Christine85 It was great, but-
I stayed your hotel last year(Nov.16, reserved by Ms Koo)
The hotel was fine. location was execellent and room was comfortable.
However, when I tried to check in, I didn't get a guide those who staying a club room. Because It was first visit in Macau, I have to wait for 20 min+at the first floor.(I learned that club room guest can check in at 4th floor#
In the room, there was no welcome fruit for us.
I will stay there from tomorrow#guest name is Oh Yun Kyung). I look forward to get a better service than before.
March 19, 2014
Rated 3 out of 5 by kionishi Need serious upgrade the rooms
I booked to stay 2 nights in Westin Macau, but i only stay 1 nite, the next day i check out because the room was very dirty and smell.
Rooms: Very bad, everything so dirty, especially the carpets, need really serious upgrade.
Staff:They are friendly and helpful.
Pool: Nice Pool
The hotel is very nice quiet place, but i definitely I'm not come back until they UPGRADE the rooms.
November 23, 2011