Rated 3.8 out of 5 by 59
Rated 1 out of 5 by upsetspg1609 Terrible Service
I am very disappointed with SPG and the service in this property.
For the BAD:
1. Bell Staff only wants tips and try to use 2 persons to get more tips
2. Room service demanded a tip from my wife all the time but the bill had already service charge
3. Check was terrible as they try to put SPG member in a low floor with terrible views, I did get a high floor after complaining to them
4. I was promised the option to extend my stay at the same rate but when I called to extend they did not honor this and charged me more.
5. email bill, in Spanish and Q with no reference to exchange rate or a way to check the charges
For the GOOD:
1. Amazing Bed
2. Conformable room
September 15, 2016
Rated 4 out of 5 by dd1311 quick overnight
We had an early flight in the morning so stayed here overnight. Great location near the airport. Hotel is lovely - nice furnishings. Room was big, shower was excellent, bed was comfy. Slept well.
My only complaint - get more staff! Annoyingly long wait in the restaurant for some food because there were only 2 waitresses running around trying to serve everyone. I did notice a couple (male) hosts sitting around not doing much so not sure why they couldn't take orders or anything... regardless these two poor women were trying their hardest. This really left a sour taste in my mouth and would actually make me consider not coming back. You HAVE to take care of your staff.
July 31, 2016
Rated 5 out of 5 by Karla9 Instalaciones Confortables
Excelente, me encantan las instalaciones.
July 25, 2016
Rated 3 out of 5 by 00blackout It's okay, needs work
The hotel itself is okay. Beautiful lobby area, the room is average, but a bit small. I have stayed here numerous times and the staff needs to work on customer service. Just not as friendly as other SPG properties I have stayed at. Did not feel valued at all, especially being a platium member. Will probably stay elsewhere next time I'm in Guatemala.
December 27, 2015
Rated 3 out of 5 by ronolu Not a Westin standard
the hotel is not that bad, I just believe that it needs a lot of improvement to achieve the Westin's expected standard. Not a good price/value option.
June 24, 2015
Rated 5 out of 5 by Sergio68 Excellent
I like it very much very convenient for business travel
June 23, 2015
Rated 4 out of 5 by NoCow Internet is not good
The internet service for the lobby needs to be improved to cover the whole lobby area. The room internet is not good either.
June 14, 2015
Rated 5 out of 5 by Chapin WCR Feb 2015
I want to thank all the staff at this hotel who made my stay a welcoming one. They continue to be a very friendly hotel, safe and secure, and always recognize me as a Platinum member. Thank you all!!
May 26, 2015