Rated 1 out of 5 by ukblue51 avoid room 1057
room 1057 is below the hotels air conditioning units - its an Executive room so is charged at a premium.
They did not turn the AC off at any point in a 24 hour period - I got zero sleep, 100% sympathy and zero compensation....appalling.
I have had many emails from the GM and from front desk apologising.....I don't think they understand that zero sleep is a major problem when you travel as frequently as I have to.
February 12, 2014
Rated 4 out of 5 by AndrewBrooklyn Gr8 experience
I've been staying there every time when I am traveling to Guatemala. They really care of SPG Platinum guests - nice staff and spacious rooms for SPG. I like also the gym.
December 25, 2013
Rated 2 out of 5 by 3chucks Platinum??? Really?????
We stayed at the Westin Camino Real for two nights last year, one at the beginning and one at the end of our visit to Guatemala. Our stay was fine so we repeated our stays this year. We arrived very late on Feb. 27 with reservation in hand. We had requested a king bed and were given a small double bed. The implied reason for this ws that we had not made our reservation enough in advance, tho we made it 5 weeks earlier. On our second night at the Westin, we did receive a king size bed, but the room air conditioned just made a loud and distrubing rattling sound when operating. It did not cool the room. We did not have these negative experiences last year and, based on our experiences, feel that this hotel has slipped from the high standands associated with Westin.
March 12, 2013
Rated 2 out of 5 by Prmex09 People smoking in rooms and check out takes 20 min
Next room neighbor smoking all night long. Security did not do anything
Check out took 20 min per person
No SPg recognition
One of the worst experiences.
May 18, 2013
Rated 5 out of 5 by MikSor I loved it so much...
That when I knew I was coming back to Guatemala city, I booked it again. The gym and pool area is excellent. The staff is friendly and professional, they greet you by name when you arrive and no task is too small for them.
This was my first Westin experience and it has left me wanting more!
May 21, 2013
Rated 5 out of 5 by CathyJZ Awesome staff and service
Every staff person greeted me with a smile and treated me like a member of their family. When I felt ill they even sent someone to the drugstore for something that would help relieve my symptoms and a nice young lady brought me some herbal tea.
February 12, 2013
Rated 4 out of 5 by spg1985 ELEGANT HOTEL, MINOR GLITCHES!
This hotel is suppose to be the nicest property in Guatemala... and IT IS!!! The place is wonderful, excellent amenities, room service is amazing. The Italian restaurant that is attached to the hotel has excellent food and everyone is very polite at the resort. The concierge is professional and she can get you great deals if you would like to look around. One thing that made me give only 4 star for this resort is that not many people speak English. If you speak Spanish, you are set with ALL EMPLOYEES, but not all front desk people speak English and that was a bit weird...
September 11, 2013
Rated 3 out of 5 by Americastraveler Good but not excellent
Some days it was hard to sleep. I was on the 6th floor and construction was going on in the 7th floor, making it hard to take a day nap after a day's work. Although, they did inform me of this upon checking in, I think they could have placed me in a different room further away from the noise. Speaking of rooms, I was given the room on the corner, next to the stairwell. Well, needless to say I heard constant noise from the door shutting each time the housekeepers used this particular stairwell. My oversize showerhead was not working properly as cold water would gush from the top wetting my dry towels on the rack. I complained twice and it never got fixed (mind you I stayed 9 nights). Also, I did not like that I did not get free water. At least 2 complimentary water bottles for 9 night stay are not too much to ask for right? Well I was told "no". I could not find the outlet by my bed/night stand thus I had to charge my phone at the desk. I personally like to have my cell phone on the night stand while charging at night. On the plus side, the staff are very friendly, specifically Vilma who went out of her way to help us locate a massage parlor. The breakfast was also very good with local flavors such as the spicy mix and ranchero sauce to name a few. The lobby area is very beautiful so are the rooms. This isn’t a bad hotel, but it isn’t excellent either. Next time I travel to Guatemala I think I will try the competitors to compare the differences. I really think this hotel is just a tweak away from earning an excellent rating!
November 8, 2013