Rated 5 out of 5 by Man14 Man14
The Hotel is excellent!! negative
point WI-FI only in the lobby.
October 24, 2014
Rated 4 out of 5 by David1293 This hotel was centrally located
The hotel shuttle was excellent as it was at the airport upon arrival and when I had to depart was on time.
The hotel is nicely decorated and clean, staff was courteous and prompt always willing to assist.
The overall was a 4.5, I rated quality of sleep a 3, due to numerous events going on High School graduation and loud in hallways during the night.
During checkout at 0450 hours, I had to wait about 15 minutes as the High School aged kids were trying to book a room and were visibly still intoxicated as they were loud and drinking a bottle of champagne. The front desk clerk did apologize but I was waiting to obtain a receipt along with two other customers behind me and we all needed the morning shuttle.
Now, with billing I was traveling on business which was extended so I had two confirmation #'s The first was slightly higher than the second, by $45 USD per night, which I understand but when I checked out I was billed for the higher rate both dates.
I noticed the discrepancy but as mentioned earlier with the long wait to checkout, I had to catch the shuttle.
Now, I await the response from the hotel to adjust my balance.
October 12, 2014
Rated 3 out of 5 by Laurie1313 The hotel is lovely. The staff, service, and food are mediocre.
The staff is not very knowledgeable, and the operator I had was totally unfriendly and outright rude. Further, I have been to 90 countries and hundreds of hotels, and I have never experienced a front desk that has no phone. If you need assistance, you must talk to the unfriendly operator, and she is not very bright, so after much frustration, I went down to the front desk. It is truly mind boggling how such a nice hotel has such terrible service and food. The food in the club lounge is minimal at best, and the two dishes are cheap fried food.
September 30, 2014
Rated 2 out of 5 by 3chucks Platinum??? Really?????
We stayed at the Westin Camino Real for two nights last year, one at the beginning and one at the end of our visit to Guatemala. Our stay was fine so we repeated our stays this year. We arrived very late on Feb. 27 with reservation in hand. We had requested a king bed and were given a small double bed. The implied reason for this ws that we had not made our reservation enough in advance, tho we made it 5 weeks earlier. On our second night at the Westin, we did receive a king size bed, but the room air conditioned just made a loud and distrubing rattling sound when operating. It did not cool the room. We did not have these negative experiences last year and, based on our experiences, feel that this hotel has slipped from the high standands associated with Westin.
March 12, 2013
Rated 4 out of 5 by AndrewBrooklyn Gr8 experience
I've been staying there every time when I am traveling to Guatemala. They really care of SPG Platinum guests - nice staff and spacious rooms for SPG. I like also the gym.
December 25, 2013
Rated 2 out of 5 by Prmex09 People smoking in rooms and check out takes 20 min
Next room neighbor smoking all night long. Security did not do anything
Check out took 20 min per person
No SPg recognition
One of the worst experiences.
May 18, 2013
Rated 5 out of 5 by MikSor I loved it so much...
That when I knew I was coming back to Guatemala city, I booked it again. The gym and pool area is excellent. The staff is friendly and professional, they greet you by name when you arrive and no task is too small for them.
This was my first Westin experience and it has left me wanting more!
May 21, 2013
Rated 2 out of 5 by PrettyDissatisfied Fix the card reader system!
I had been looking forward to staying at the Camino Real in Guatemala and found the room and food to be of the high quality I expected. Every staff member I met was courteous, as I expected, until I had to wrestle with the card reader system every single day of my 4-night stay. On average it took between 5 and 8 attempts to get card readers to work on the elevator and my room. I wasn't surprised when the entire crew of an airliner returned to the reception desk with the same complaint. The reaction at the reception desk was a we are sorry and a shrug. Frankly it was a pretty poor experience that I had never anticipated in a Westin Hotel.
August 11, 2014