Rated 3,5 out of 5 by 13
Rated 4 out of 5 by josvasba Muy buen hotel
Muy buen hotel. Su servicio e instalaciones son muy cómodos
12 de abril de 2012
Rated 3 out of 5 by Beef2013 Volveria a usarlo por la seguridad...
Esta es la segunda vez que utilizo este hotel en este anio. La primera vez en Abril, pense que era mi estado de animo el que provoco el mal sentimiento. Esta vez solicite un piso mas arriba para estar mas comoda. Lamentablemente, me dieron un piso que esta en construccion, me cobraron la tarifa completa, no habia sistema de cable en el televisor (tampoco lo hubo en Abril), el olor al solvente de pintura era fuerte. Solicite un cambio de habitacion y me dieron la respuesta de no tener otra habitacion. La excusa del cable fue que tenian problemas con el desde el sabado anterior. El internet es malisimo, hay que estar recibiendo un codigo a diario y la mayoria de veces no funciona. El personal esta entrenado para poner una faceta agradable a tanto desconcierto. Si, me volveria a quedar por la seguridad que ofrece y por que los empleados son muy agradables aunque no ofrecen alternativas. Resenti mucho el cobro de la tarifa completa por la incomodo de la estadia.
23 de julio de 2013
Rated 5 out of 5 by MikSor I loved it so much...
That when I knew I was coming back to Guatemala city, I booked it again. The gym and pool area is excellent. The staff is friendly and professional, they greet you by name when you arrive and no task is too small for them.
This was my first Westin experience and it has left me wanting more!
21 de mayo de 2013
Rated 5 out of 5 by MoutainMan Great Stay
Hotel is suitable for business or leisure travellers. Staff meet all my needs including tour options. Restaurant was very good for breakfast. Good pool area but hot tub was not hot. Wonderful massage. Exercise area was better than those of most hotels.
19 de mayo de 2013
Rated 5 out of 5 by CathyJZ Awesome staff and service
Every staff person greeted me with a smile and treated me like a member of their family. When I felt ill they even sent someone to the drugstore for something that would help relieve my symptoms and a nice young lady brought me some herbal tea.
12 de febrero de 2013
Rated 4 out of 5 by AndrewBrooklyn Gr8 experience
I've been staying there every time when I am traveling to Guatemala. They really care of SPG Platinum guests - nice staff and spacious rooms for SPG. I like also the gym.
25 de diciembre de 2013
Rated 4 out of 5 by spg1985 ELEGANT HOTEL, MINOR GLITCHES!
This hotel is suppose to be the nicest property in Guatemala... and IT IS!!! The place is wonderful, excellent amenities, room service is amazing. The Italian restaurant that is attached to the hotel has excellent food and everyone is very polite at the resort. The concierge is professional and she can get you great deals if you would like to look around. One thing that made me give only 4 star for this resort is that not many people speak English. If you speak Spanish, you are set with ALL EMPLOYEES, but not all front desk people speak English and that was a bit weird...
11 de septiembre de 2013
Rated 4 out of 5 by Etan88 Good location and friendly staff
Good location and friendly staff. I was impressed by the front desk address my last name when im doing the check out even before I showed him my room key.
Although he is the same guy helping me to do the check in but still Im so impressed by this.
Furniture was a bit of outdated,so make the room felt a bit rusty.
eg- when you can watch tv while you stay at your working desk.
other than that, everything is great.
20 de mayo de 2012