Rated 3.8 out of 5 by 56
Rated 3 out of 5 by 00blackout It's okay, needs work
The hotel itself is okay. Beautiful lobby area, the room is average, but a bit small. I have stayed here numerous times and the staff needs to work on customer service. Just not as friendly as other SPG properties I have stayed at. Did not feel valued at all, especially being a platium member. Will probably stay elsewhere next time I'm in Guatemala.
December 27, 2015
Rated 3 out of 5 by ronolu Not a Westin standard
the hotel is not that bad, I just believe that it needs a lot of improvement to achieve the Westin's expected standard. Not a good price/value option.
June 24, 2015
Rated 5 out of 5 by Sergio68 Excellent
I like it very much very convenient for business travel
June 23, 2015
Rated 4 out of 5 by NoCow Internet is not good
The internet service for the lobby needs to be improved to cover the whole lobby area. The room internet is not good either.
June 14, 2015
Rated 5 out of 5 by Chapin WCR Feb 2015
I want to thank all the staff at this hotel who made my stay a welcoming one. They continue to be a very friendly hotel, safe and secure, and always recognize me as a Platinum member. Thank you all!!
May 26, 2015
Rated 5 out of 5 by DawnRobi Sweet Dreams
I couldn't have been happier. The pillows were dreamy, the staff lovely and the lemon shrimp risotto and cheviche was divine. We'll be back.
Dawn and Leah
April 20, 2015
Rated 5 out of 5 by Chapin Excellent as always
I continue to enjoy staying at this location. The staff are very friendly and welcoming. It is a very beautiful clean hotel and very safe. I just earned Platinum and the staff took their time to explain the additional benefits that came with the upgrade.
March 8, 2015
Rated 3 out of 5 by SF82 Nice hotel on the outside but inside...
I have stayed at this hotel before and it is a nice place; but with so many other options around I wouldn't say this is a place I would be coming back to in the future. I feel like the outside is so nice but the rooms are so blah and leave a lot to desire for the price. I think that front desk at check in was really not all that helpful when asking for gold member benefits.
When you think WESTIN Hotels I don't think of this hotel. And when you ask about benefits the answer is "well we are a franchise"; thats not a way to answer. I have never heard of being charged for an upgrade "if I wanted it". WESTIN, you should reconsider putting your name on this hotel.
February 23, 2015