Rated 4 out of 5 by DispleasedTraveler Luis Reyes - Worst Customer Service Experience in a Decade
The hotel and facilities were very nice. However, after having numerous negative experiences with Luis Reyes I will not be returning nor will I recommend this hotel to coworkers or friends. After being denied entry to a guest of mine, and friend, for not being "registered", I offered to present ID, register the guest, modify my reservation, etc. All to while Luis flatly rejected for what seemed like some personal distaste, even though I had never spoken with him prior. Needless to say, will not be returning.
July 17, 2014
Rated 5 out of 5 by Jimbola Best in the City
Stayed a week at the Westin in Guatemala City and it was really good. A colleague had stayed there years ago when it was hands-down the best hotel in the city. It still is up there, I would say. The lobby is a marble palace, and the service is good. English spoken well. Rooms clean and nicely done, marble bathrooms.
Best hotel workout room in Latin America- really good. Best pool in the city. Food in the bar, restaurants and room service, excellent (although I never ate anything fresh or drank any hotel water or ice and never got sick). Location is the best and safest in the city- close to the airport (great hotel shuttle picked me up), and right next to the best shopping and dining areas and the US Embassy is within a couple of blocks. Anywhere in Guatemala one would face a barrage of street vendors and beggars, and this hotel zone is no exception (all the best hotels are within a few blocks), but it felt very safe and we had no safety issues anywhere around the hotel.
The staff was very helpful with taxis, arrangements, tips, excursions, and pointing out safest places. Laundry was extremely fast and well done. In-room safe and mini bar were great. Robes in the room, very comfy bed.
i would highly recommend the Westin except for the following drawbacks. Construction noise. i asked for a quiet room, so of course, I was right beneath the remodeling on the floor above, and near the construction outside as they expand the hotel, so I had constant pounding, drilling and scraping- 24 HRS A DAY! Yes, another shift started at 11pm and worked through the wee hours! We called a number of times and all but one front desk person said, "No, there is no construction going on in the hotel at all." That being said, it was funnier that annoying, as I was up late working myself. There was very little airport noise despite being so close to it.
There was also very little street noise except for one day when there was a political demonstration aimed at a dignitary staying at the Westin, so I was awakened by that at 7am. But it was over quickly and just an interesting event in another land. Lots of security in the hotel because of him. The hotel is very secure all the time, with lobby attendants who won't let guests in and you have to use your room key to ascend the elevator to your floor- very safe.
Also, the bottled water in the room is $2.75 US per bottle, which is lame. If travelers can't safely drink the hotel water, and no indication given that it was purified (wouldn't believe that anyway), at least 2 bottles of water per person should be complimentary. There are stores within a block of the hotel where you can buy bottled water for much less, even the gift shop downstairs was cheaper.
Also, the cable TV had such a bad signal, it was almost unwatchable, but I felt blessed to have a roof over my head after seeing the shanty towns of the City. Hard to complain living in opulent comfort when 2 miles away, it's all cardboard and corrugated metal.
So it was quite good with great comfort, service, food and location. I would definitely stay there again.
July 21, 2014
Rated 5 out of 5 by USATraveler1269 Hotel was Lovely
I really enjoyed the hotel. The staff was very friendly and helpful.
July 18, 2014
Rated 4 out of 5 by MrMartinez Great Hotel
Great location and features. Easily one of the best fitness centers I have encountered in a hotel. Friendly and respectful staff. Location is in the city center so many beggars and hustlers are abound and do harass you constantly for shoe shinning or selling trinkets you can buy for 1/2 the price across the street and the hotel staff lets them come up to the front door. If you can shake off these hustlers, you will be ok, if not you will be tortured on a daily basis.
July 14, 2014
Rated 4 out of 5 by Poco74 Great location, very comfortable
Having lived in Guatemala, and being familiar with this property, I was looking forward to staying there again. There was a bit of a glitch with our room, which the staff took care of upon request, and we enjoyed our entire experience. Rooms and property are immaculate and beautiful, the location is great for walking to shopping, bars and good restaurants. The bellmen, housekeeping and hotel front arrival personnel are so helpful and friendly, as well. As 2 women, we felt safe at all times, and highly recommend the Westin CR.
July 12, 2014
Rated 5 out of 5 by DrDivine Great staff!
The staff is second to none of any hotel I've stayed in the past. Top notch!
July 8, 2014
Rated 2 out of 5 by IntBusTrav Hotel missed to register my SPG points
This review is to point out I stayed on this Hotel between 31-May and 24-June and the Staff missed to register my SPG points and looks like they dont care at all, I spoke to them and request to solve this problem as I stood for 25 nights they told me they dont know if they could solve it or how much time it would take to make it work. They need to imporve a lot their customer service if they want to have loyal customer. I hope somebody will do something about it.
July 4, 2014
Rated 5 out of 5 by DrDivine Best staff ever!
The entire hotel staff makes this a special Westin., all of them, congratulations to whoever trains them and chooses them.
July 5, 2014