Rated 5 out of 5 by Ross28 Love this Hotel!
When we arrived at this hotel, the front desk clerk told us they did not have our reservation on file. We showed them the email and she checked us in at the price that was shown on our confirmation email. All staff were very helpful and accomodating, the room was exceptionally clean and comfortable. We were on the 16th floor, and even though there was construction going on right across the street from us, we didn't hear a thing! This was a major plus, as we were travelling with two small kids.
Our experience at the Westin Calgary was awesome - we woud definitely stay here again!
May 5, 2013
Rated 5 out of 5 by 2jays The Calgary Westin
We stayed at the Calgary Westin from June 5 through 9th. The Room was lovely, very quiet even though there was a construction site across from our room. We used the pool which was kept at a lovely warm temperature. The cleaning staff were fantastic. She checked each day to see when we wanted the room done and it was done when we wanted. She gave us the extra decaf coffee we needed each day. The concieige was a great help each day finding activities for our grandchildren, and the valet found us the cabs we needed for our group within a few minutes. The hotel was very busy but you wouldn't know it - everything is done to make sure each person feels important. All in all I would recommend this hotel to anyone.
June 10, 2013
Rated 5 out of 5 by RA123 Storm Stayed in Calgary - well taken care of
I arrived in Calgary in the middle of a blizzard. The Westin stafff was very hospitable and took great care of me. You were most helpful the following day to locate transportation to the airport for a party of 6. Thank you Calgary Westin!
December 5, 2013
Rated 2 out of 5 by katc39 Shower area unappealing
After a long day of travel, you look forward to a nice shower before you turn in. This relaxing shower cannot be had at the Westin. I encountered a large square shower head hanging from the shower ceiling which dribbled water down (I believe they call it "rain style"). There was only a small slab of glass about 2 feet wide enclosing the rain shower head portion which caused water to escape from the shower stall which caused a water hazard. No shower curtain, no shower door. I am an average sized woman, my husband and son had a much tougher time. I have experienced european showers before so the style of "no shower door enclosure" is nothing new to me, but this style was not executed very well at this facility.
September 28, 2012
Rated 5 out of 5 by YEGRunner Great hotel in Downtown Calgary
We stayed there for the Scotiabank Calgary Marathon, and having stayed in many Calgary hotels over the years, I'd have to say The Westin is now the only hotel we'll stay in from now on! Beautiful, modern rooms; amazing, comfy bed; great location right by Eau Claire, 8th Ave, pubs, restaurant, shops etc; and most of all - extremely friendly and attentive staff (as anyone who has been to Calgary enough times can tell you, 'friendly' is not the word you necessarily hear most often!). And they didn't just 'put up with' the folks in for the marathon, they truly made us feel welcome - even offering complimentary 'late checkout'. The fact that The Keg is attached to this property doesn't hurt either :). Highly recommended.
May 27, 2013
Rated 5 out of 5 by bladerunner great for business
This hotel is extraordinarily clean, luxurious and well staffed. The value you get far surpasses hotels in other major metropolitan areas that charge significantly more money. I highly recommend this hotel for Calgary.
December 3, 2013
Rated 4 out of 5 by abitdisappointed Glad I got a deal
The room was comfortable for the price that we paid. However if I was paying full price I would have expected a higher quality of hotel towels.
December 4, 2013
Rated 5 out of 5 by JohnC Incredibly considerate staff - engineer Paul, thank you!
As I write this, I've got a nasty bout of the flu, shivering, fever. I couldn't figure out how to increase the heat in the room, and the front desk asked Paul, an facilities engineer, to come up and help.
He pointed out the heating source, and then, noticing I was not feeling well, not only offered a space heater, but asked if I wanted the tea.
And then, to top it all off, he went and got the tea himself off of a service cart, saying "I saw how you felt, and I didn't want you to wait."
That's incredible service, and I'm very, very appreciative. Thanks Paul!
March 24, 2013
Rated 5 out of 5 by GrandA Beyond Happy with my Stay
The staff were great!!! From the second i walked into the door i was greeted and helped. One saw I had my hands full and ran to grab my bags and bring them down the steps. Thanks for an awesome stay ill be back for sure!
November 29, 2013
Rated 3 out of 5 by sk8rmom4ever Great hotel, staff needs improvements
I was very disappointed with staff at this Westin Hotel in Calgary.
Concierge services were very poor and staff either lazy or not knowledgeable; we were not directed or advised properly and found out the next day (with daylight) how easy and close by it would have been to find what we were looking for instead of hopping around town (luckily Calgary is relatively small)
I asked a clerk at the registration desk if the restaurant offered gluten free options and she did not even know what I was talking about until a colleague stepped in and gave me the answers (yes you do have GF option).
A change of name request in the invoice had to be asked twice, the first time was not completed.
I am not going back to this hotel for sure.
May 9, 2013
Rated 1 out of 5 by MDU2013 Bamboozled in Calgary
1.) Hotel was 500 plus a night, for what I do not know
2.) 4 days there and two days they did not have hot water in the morning, so showers were a bit eye opening
3.) Menu in restaurants were limited, beef, beef or beef. They should give out a coupon for angioplasty upon checkout
4.) Beds were uncomfortable
5.) The wait at the hotel restaurant was 45 minutes to an hour and apparently we were lucky have them let us in the door.
November 9, 2013
Rated 4 out of 5 by James0303 One of Calgary's better hotels
Over the past 5 years I have probably stayed at this hotel for the better part of half a year cumulatively. With the upgrade of the rooms in the towers the hotel has become very taff is always nice and responsive. Great location next to Prince Park and the river.
My one complaint is the HVAC system in the hotel is very, very dry in the winter time. As comfortable as the beds are it is still difficult to sleep at times and the static electricity in the air will knock you down at times. They really need to invest in a good humidifier for the building.
December 16, 2012
Rated 3 out of 5 by DeeDee905 A Hit and a Miss
Excellent, friendly staff and a great location. Room was clean but thermostat was not working - room was cold but said it was 22 degrees! Had to layer to get work done. After a long day I was very disaapointed with my room service meal - the fried chicken was beyond dry.
November 18, 2013
Rated 3 out of 5 by Pinaki Rooms are old and badly lit
Starting from hotel checking, I had faced issues. The reception lady cannot locate my reservation. She asked me to email the reservation. Secondly, when I made my reservation over the phone, I had requested for a microoven. It was not in the reservation. When I entered the room, it was depressing that since the room did not had enough lights and very dull. It was a drepressing stay.
November 5, 2013
Rated 5 out of 5 by ENJAY Great relaxing stay
Our stay at the Westin in Calgary was great, a perfect weekend getaway that was relaxing and comfortable.
The bed was fantastic, the bathroom was clean and modern. We had a nice view over the river and eau claire market.
We thought the staff member checking us in at the SPG counter was very friendly. Our waitress at the Keg was amazing and the food was great there.
It was great having Starbucks and the Keg in the hotel, we thoroughly enjoyed them. I really have nothing negative to say, great place to stay!
We will definately be back.
November 9, 2011
Rated 2 out of 5 by SoLongWestin Musty smell in room.
Room appearance was fine, however when the windows were closed it quickly developed a very musty smell. By the second night I was sleeping with the window wide open (freezing in room). Advised staff, who put a (loud) deionizer in room, which helped a little. Finally I got on my hands and knees and found the carpet along the exterior wall was wet, probably due to leaking window or flashing. Advised staff who asked me what I wanted. Since I didn't think I should have to ASK for a new room, especially at $345.00/night, I checked out.
March 27, 2013
Rated 2 out of 5 by YYCCHIC Below Expectations
I stay at Starwoods hotels whenever i can, and my stay at the Calgary Westin has to be the least enjoyable. The room did not cool, the toilet did not flush properly and most annoying of all, the front desk messed up my invoice and billing three times. Even after spending considerable amount of time with them fixing this, i still was overcharged by $600. They are slow to call me back to fix this and do not show any appreciation for the inconvenience caused me. Worst hotel customer service ever. I will never go back there.
July 19, 2013
Rated 3 out of 5 by DisappointedOnce No hot water on our first morning
We stayed at this hotel from 30 October 2011 until 3 November 2011. It's a great hotel. Only on our first morning was there a problem with the boilers and there was no hot water for the shower in a big part of the hotel. That was quite annoying. The problem was solved in the course of the day. We got a letter apologising for the inconvenience. For a hotel like the Westin we were expecting some sort of compensation and not just a letter. That was the only disappointing thing about the hotel. Apart from that we had a good stay.
November 14, 2011
Rated 4 out of 5 by don0007 average hotel, excellent staff
This hotel is looking a bit tired. The towels and facecloths were like using sandpaper. I was quite disappointed to see the bathroom laundry so poor, when the room rates are high enough this should not be the case. The staff in the restaurant was first class as was the food quality.
November 12, 2013
Rated 5 out of 5 by Oilers11 Home Away from Home
Westin Calgary is definitely my #1 choice hotel to stay in. I used to frequent more during business trips and now Personal Relaxation. The staff is amazingly fantabulous and Rachel @ Concierge is 6-star service every time I see her. Heavenly beds/shower, yes I love and you must stay for Wknd Brunch "Gluten free toast" Bonus! Overall, I've travelled and stayed with Westin Canada wide and Westin Calgary is my #1 hotel. I want my wedding banquet there..Thank you to Amazing Westin Calgary Team Keep it up!! xxoox
August 10, 2013
Rated 5 out of 5 by nathaniel13 Brilliant!!
I absolutely loved this hotel! Staff were great! I was able to check in very early and the rooms were very clean.
I would recommend this hotel for pleasure, business, and maybe even a vacation. With a great location you are near a mall and the main hub of Downtown Calgary!
November 11, 2013
Rated 4 out of 5 by jbob3903 Some minor staff issues
I asked for my bill so I could take it for reimbursement and a couple of issues resulted. First of all the front desk clerk produced the wrong bill. (same last name). When I noted the problem and called down to front desk they sent someone up with a new bill. Two rather awkward things occurred. First, the other patron had been charged a lower rate for the same level of room and second the individual who delivered the form made it apparent he would expect a tip. Rather strange when he was correcting an error.
March 29, 2013
Rated 2 out of 5 by Kerry62 Have stayed twice and need to be in Calgary again in April 2012
Each time I stayed at the Westin Calgary the Air Conditioning in the room was not very good and the rooms were dusty, I am thinking about booking somewhere else for my stay this year I know it is only one night but in my business one night one month one year each of our customers are as important as the next. I want to give the Westin another chance but at these rates I am not sure. And why are discounts showing that you have to book by December 31.2011 hello it is 2012. Why are these rates still showing????
February 8, 2012
Rated 5 out of 5 by Kg111 Guest service
Was extremely pleased with my stay at the Calgary downtown westin overall. The location is great, bed was very comfortable. But the best part was thanks to the service agent Akila M. who when she found out it was our 1 year anniversary she made sure we were very well taken care of. She made us feel welcome and made our stay so much better. We will definitely stay there again. I practically live in hotels as a flight attendant and quite impressed with this hotel service and experience.
August 20, 2013
Rated 1 out of 5 by Schube Unacceptable accomadations
I arrived to find the entire front under construction. Nothing had been mentioned during booking or on the website, so it was an unpleasant surprise. I could not find the Westin parking lot. The sign was covered with a tarp.
For our Anniversary, we were placed into the business wing, which was in great need of remodeling. The furniture was worn, scratched and dirty. This was a most unpleasant stay and I'll avoid Westin in the future.
September 23, 2013
Rated 4 out of 5 by Gallus Calgary
Once again my stay at the Westin was almost perfect. Check in was excellent. I stayed in the executive tower which is where the pool and gym are located. Breakfast buffet was really good and was offered a coffee to go .... great staff as usual!
November 4, 2013
Rated 4 out of 5 by Rjd28 Nickle & Dimed
Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room.
Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46.
January 28, 2013
Rated 3 out of 5 by Jetlaggedagain Stay was OK.
Room reno was just O.K. Had a light coloured chair in the room that was quite filthy. No Fridge and at this price we would expect this amenity. Bed and bedding were awesome as usual.
November 5, 2013
Rated 4 out of 5 by smac Great Staff
The staff at this hotel was exemplary! I was greeted from when I got off my shuttle and by every staff person I saw. The conference manager Toby was exceptional, he was busy, efficient and wonderfully polite! Great job to the whole Calgary Westin team!
October 26, 2013
Rated 2 out of 5 by Jimmy61 I would avoid this hotel until the parking situation is improved
The parking garage is unacceptable for ANY hotel, and it is certainly an embarrassment for a Westin property. One morning I waited 35 minutes after calling the valet for my car before it appeared in front. I had been forced to use the valet service because the entire garage was full, but no signage indicated such. The restaurant (Keg) is outstanding in all areas, and this was the saving grace of my week at the Westin Calgary.
September 2, 2013