The Westin Calgary

  • 320 4th Avenue SW
  • Calgary,
  • Alberta
  • T2P 2S6
  • Canada
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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older and have valid photo identification to reserve a room.

Rated 4 out of 5 by 343 reviewers.
Rated 3 out of 5 by No hot water on our first morning We stayed at this hotel from 30 October 2011 until 3 November 2011. It's a great hotel. Only on our first morning was there a problem with the boilers and there was no hot water for the shower in a big part of the hotel. That was quite annoying. The problem was solved in the course of the day. We got a letter apologising for the inconvenience. For a hotel like the Westin we were expecting some sort of compensation and not just a letter. That was the only disappointing thing about the hotel. Apart from that we had a good stay. November 14, 2011
Rated 1 out of 5 by Terrible Experience This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid. - 1st room: It had wet towels still in the washroom, as well as a used robe. The tub stopper in the washroom wouldn't open to allow for us to use the shower. In the bedroom the phones werent working either. They moved us to a second room 3 floors up.. - 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening... February 20, 2014
Rated 5 out of 5 by Anniversary Weekend My Husband and I chose to spend our anniversary weekend this year at the Westin - Calgary, because this is the hotel where we were married. We are so glad we did. We were surprised with chocolate covered strawberries in our room, and the valet service sent us up beer to celebrate. Our room was absolutely beautiful, we couldn't have asked for anything nicer. Just amazing guest services, and hospitality. We would like to especially thank Gwen Bennor! She made our weekend so special.My husband and I will definately be back. October 28, 2013
Rated 2 out of 5 by Below Expectations I stay at Starwoods hotels whenever i can, and my stay at the Calgary Westin has to be the least enjoyable. The room did not cool, the toilet did not flush properly and most annoying of all, the front desk messed up my invoice and billing three times. Even after spending considerable amount of time with them fixing this, i still was overcharged by $600. They are slow to call me back to fix this and do not show any appreciation for the inconvenience caused me. Worst hotel customer service ever. I will never go back there. July 19, 2013
Rated 4 out of 5 by Great location..disappointed wtih room service charges Great location in the heart of downtown with great restaurants and Starbucks on site. Extremely comfortable rooms. My only issue was mutiple service charges for room service. August 25, 2014
Rated 5 out of 5 by Home Away from Home Westin Calgary is definitely my #1 choice hotel to stay in. I used to frequent more during business trips and now Personal Relaxation. The staff is amazingly fantabulous and Rachel @ Concierge is 6-star service every time I see her. Heavenly beds/shower, yes I love and you must stay for Wknd Brunch "Gluten free toast" Bonus! Overall, I've travelled and stayed with Westin Canada wide and Westin Calgary is my #1 hotel. I want my wedding banquet there..Thank you to Amazing Westin Calgary Team Keep it up!! xxoox August 10, 2013
Rated 4 out of 5 by Some minor staff issues I asked for my bill so I could take it for reimbursement and a couple of issues resulted. First of all the front desk clerk produced the wrong bill. (same last name). When I noted the problem and called down to front desk they sent someone up with a new bill. Two rather awkward things occurred. First, the other patron had been charged a lower rate for the same level of room and second the individual who delivered the form made it apparent he would expect a tip. Rather strange when he was correcting an error. March 29, 2013
Rated 2 out of 5 by Have stayed twice and need to be in Calgary again in April 2012 Each time I stayed at the Westin Calgary the Air Conditioning in the room was not very good and the rooms were dusty, I am thinking about booking somewhere else for my stay this year I know it is only one night but in my business one night one month one year each of our customers are as important as the next. I want to give the Westin another chance but at these rates I am not sure. And why are discounts showing that you have to book by December 31.2011 hello it is 2012. Why are these rates still showing???? February 8, 2012
Rated 4 out of 5 by Overall Overall an excellent experience. Hotel rooms are very sound proof and quiet. I was not overly pleased with housekeeping. It would be great if the bottom sheet fit properly on the bed. It would also be helpful to have more front desk help, the customer services is superb which means there is quite a wait for an available customer service representative. August 5, 2014
Rated 3 out of 5 by It's been better We've stayed here many times before and usually have found the service and level of cleanliness exceptional. But this time the room was uncomfortably hot and the cooling didn't seem to work. My personal items were also removed from the shower the first day so when I went to shower the next morning I realized my hair and skin products were gone. The room was also not as clean as in the past with bottle caps and trash in the drawers. July 14, 2014
Rated 5 out of 5 by Comfortable The desk clerk who checked us in was terrific. United Airlines had lost our bags, and he was most sympathetic and accommodating. August 24, 2014
Rated 5 out of 5 by Awesome hotel The stay at the Weston was awesome Except for "parking". We had to park two full blocks away & still had to pay for it! August 24, 2014
Rated 3 out of 5 by Not bad Pros: - The room was clean and well-organized. Plenty of towels etc - Undergoing renovations but staff made sure room was not nearby - Room was quiet - Staff was pleasant Cons: - Ordered room service one night, calamari and bacon cheese burger. Calamari was on hot plate but food was lukewarm. The burger was good. The fries were greasy and cold. Overall 3 out of 10 - The room came with a ‘rain-fall’ shower, the opening was about 16” wide and for a large guy wasn’t convenient. It also flooded the floor. January 11, 2014
Rated 5 out of 5 by Great Hotel Comfortable, walking distance to everything, green choice, good service. August 23, 2014
Rated 4 out of 5 by Nickle & Dimed Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room. Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46. January 28, 2013
Rated 3 out of 5 by Not to expectations I was very disappointed to fine a hair covered lint roller on the night stand when I entered the room. Overall room was not up to Westin standards and not worth the premium price. Staff was excellent as usual. August 15, 2014
Rated 4 out of 5 by Air conditionning I`m a regular user and this time got room 317. I normally try to keep the A/C fan on as the start/stop mode always awake me at night. I set the temperature below the 20 oC setpoint which should keep the fan running but it went on/off all night. Also, I wasn`t provided bottled water for whatever reason but know that other colleages in the hotel got it. Small issuebut annoying. On a positive note I`ve attended the SPG reception for the first time and appreciated it. May 30, 2014
Rated 5 out of 5 by Great Visit Calgary was a wonderful city and Westin is the place to stay when you are there. It was centrally located and they did an amazing job at everything. August 18, 2014
Rated 2 out of 5 by I should have been happy with this Ideal location close to Folk Fest This hotel is situated well but be sure to specify your basic needs. The room did not have a bath tub. The shower smelled strong of mould. I have a sensitivity to mould and do not expect this condition at a WESTIN HOTEL but mostly I was very disappointed with the lack of response by staff. I have stayed here in the past and loved it. This time I left a day early. July 25, 2014
Rated 5 out of 5 by Comfy Cozy Stayed because of a wedding held in The Westin and thoroughly enjoyed our stay. The staff is friendly and the rooms are very comfortable. August 18, 2014
Rated 5 out of 5 by Guest service Was extremely pleased with my stay at the Calgary downtown westin overall. The location is great, bed was very comfortable. But the best part was thanks to the service agent Akila M. who when she found out it was our 1 year anniversary she made sure we were very well taken care of. She made us feel welcome and made our stay so much better. We will definitely stay there again. I practically live in hotels as a flight attendant and quite impressed with this hotel service and experience. August 20, 2013
Rated 1 out of 5 by Worst Westin Experience I stay at hotels all over the world and quite often SPG hotels. I dropped my bags in the room and went to meetings to not return until late at night. I was put in a room next too the elevator which was very noisy with the movement of the elevator. The toilet also was running all night. The room should not be used at all by any guest. Very bad experience. I will not return to this hotel. July 17, 2014
Rated 5 out of 5 by Christmas Stay Over The facility was better than what we expected. We had 8 rooms booked for the evening, made a last minute change and they were most accommodating. Staff helped me get all of our Christmas party materials into the hotel. Parking worked out extra special as I have an oversized truck but they took care of this. No complaints from any of our rooms and the next morning buffet breakfast certainly met the needs of tired people. Thank you Westin for a great evening and experience. December 16, 2013
Rated 4 out of 5 by Business stay This Hotel has a great location for getting around town and wonderful staff. The Concierge Michael helped me on several occasions and was wonderful and knowledgeable. He is a 5 star employee! The food is mediocre in the only restaurant that was open for dinner but there are many wonderful restaurants in town. July 28, 2014
Rated 4 out of 5 by Hotel Nice stay central location. August 19, 2014
Rated 4 out of 5 by weekend getaway This was my second stay at the Westin. The rooms are clean and beds are great! Love having the Keg restaurant in the hotel, and Starbucks. Too bad that the Starbucks doesn't stay open longer in the evenings. Wish that the bar fridge that was in our room kept our bottle beverages colder. Otherwise, a great hotel to stay at July 24, 2014
Rated 5 out of 5 by Like i am at my own house They treat you as a family August 18, 2014
Rated 5 out of 5 by Excellent staff Starting with making the reservation, the people we encountered could not have been more helpful. The room was fine and a good night's sleep was had by all. August 11, 2014
Rated 3 out of 5 by Some of the facilities need repair/maintenance The hotel is a bit older but looks nice on the interior. My issue was that there was no hot water in the shower and when I informed the staff about it they seemed quick to try to assist but the problem wasn't corrected. Near the end of my stay I was able to figure out that if you jam the facet all the way to hot then warm water would flow, otherwise at any other setting it was cold. Very disapointed to have to deal with this type of issue for cost of the stay. March 15, 2014
Rated 5 out of 5 by Friendly and Inviting We picked this hotel randomly amongst dozens of others driving downtown for our stay in Calgary. I really thought that the customer service is very good and I love the fact that dogs stay for free. The only thing this hotel could've used is perhaps a hot tub instead of just the pool, and maybe better parking rates, which are typically high in canadas highest parking rate city. Overall the stay was good and memorable, I would recommend it to a fellow traveller. March 10, 2014
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