Rated 4 out of 5 by smac Great Staff
The staff at this hotel was exemplary! I was greeted from when I got off my shuttle and by every staff person I saw. The conference manager Toby was exceptional, he was busy, efficient and wonderfully polite! Great job to the whole Calgary Westin team!
October 26, 2013
Rated 3 out of 5 by MikeC123 Elevator
I know i am probably not the first to mention this but i was situated next to the hotel elevator. It seems that patrons are given a heads up normally. In my cases it didn't happen. Reminder to staff to bring this up with customers woudl be good. They are going to be disappointed anyways...might as well manage expectations. Otherwise clean rooms and staff were kind regardless.
November 19, 2012
Rated 3 out of 5 by Jetlaggedagain Stay was OK.
Room reno was just O.K. Had a light coloured chair in the room that was quite filthy. No Fridge and at this price we would expect this amenity. Bed and bedding were awesome as usual.
November 5, 2013
Rated 4 out of 5 by Diplo The staff is GREAT!
The airline lost my luggage. Taryan at the concierge desk offered me toiletries. In the morning when my luggage still had not arrived the front desk had a suite sent up form me so I did not have to attend my meetings in jeans and a t-shirt. I was not expecting this type of service. I was just amazed. The hotel staff did more for me then the airline who lost my luggage.
June 13, 2013
Rated 4 out of 5 by Dddd Fit the bill
Overall there were no surprises which is what I want.
One suggestion... Auto door opening for doors into the hotel from underground parking. Tough to open and hold open the door with suitcases and other bags in hand.
Also wonder why there is so much temporary support for most building columns in the underground parking area. Is the building becoming unsafe?
May 21, 2013
Rated 4 out of 5 by travelingsoon Nice weekend in Calgary
Nice hotel with good location. Keg restaurant very handy. Suite nice size and comfortable. TV menu and remote very confusing. Tried to get music and could not. Charged me for a movie I did not order. Must have pushed a wrong button looking for the music. Valet service was very good. Email of bill before checkout was great and handled very well.
July 22, 2013
Rated 1 out of 5 by pinkie Bathroom For Midgets
This was my worst Westin experience in North America. There is no self parking and the entire parkade is under construction...total chaos. The bathroom in its entirety was the size of a large closet.....totally unacceptable
October 21, 2013
Rated 5 out of 5 by HoustonGabe Amazing Staff
Aside from the excellent rooms, the best thing about this hotel is the staff! I have stayed in Calgary at this hotel 5 times in the past 4 weeks, and would like to thank several of the staff members for making the experience that much better.
Akila, at the front desk was very helpful with locating boxes of supplies that my company had shipped to the hotel. She even remembered my name when I walked in the front door!
Pallavi, with banquet services, spent extra time with me helping to ensure that our group's meeting room needs were met. She also managed to remember me from one week to the next.
And finally, Annie T., in the breakfast room, was always very nice and extremely friendly, (and always remembered to bring a to-go cup of coffee for me).
Big rooms, nice views, fancy amenities are easy to forget. It's the little things, the personal touches, that make a stay enjoyable. For all of these and many others, I would like to thank Akila, Pallavi, and Annie for making these past few weeks truly memorable.
October 2, 2013
Rated 4 out of 5 by famTexas Maykin: A Rockstar in Housekeeping
Just want to tell the world about a wonderful exprience I had at the Calgary Westin last week. Housekeeper went WAY out of her way to sew on a button to my blazer without being asked to do so. Her "servant's heart" was very much appreciated. The world needs more Maykin's in it.
September 30, 2013
Rated 1 out of 5 by Schube Only if all other hotels were booked up
Old, tired and dirty rooms. Long past due for a remodel.
This hotel is for business travelers only. Definately not suitable for any romantic getaways.
As soon as I saw the facilities, I wanted to leave. Hotel staff advised that I would have to pay even if I chose to leave. Nice!
September 26, 2013
Rated 4 out of 5 by freezinginsaskatchewan green option
At check in we we given the "green" option. No towels changed seems OK to me, we always reuse our towels. As a small reward we were offered a $5 starbuck's card. We were not told that we would have no maid service and that we would only get the card on one day. So for $5 we had no maid service for an entire weekend. Seems a bit chintzy to me.
January 29, 2013
Rated 2 out of 5 by Danger13 Too many problems. Not used to this with Westin.
This was a most disappointing stay. First of all I had to change rooms due to cigarrette smoke odor on a non-smoking hotel. Then the A/C cooling in my room did not work and it was an unusually hot week in Calgary. I reported it and was told it was fixed but it still was not cooling. I only had cold air the last night.
August 16, 2013
Rated 4 out of 5 by dankowtw Great hotel, but bed was awful.
Our room was clean and nice, but the bed was terrible and squeaked and soft like it was broken. We couldn't move during the night or it would wake the other other up. Both shelves in the shower kept falling off the wall as well.
Probably stay there again however (we would just make sure the bed was good upon entry ;)).
August 5, 2013
Rated 2 out of 5 by DTY1 Too many problems
I am a gold member and stay at Westin's everywhere. I had two major issues. After watching 2/3rd's of the paid movie, the system crashed. And second, the morning I checked out they had NO Hotwater! What a shock. Then the attendant stated "yes, this happens sometimes" and did not offer to do anything to make it up. This Westin needs work.
December 18, 2011
Rated 4 out of 5 by Heather8 Never received points for enrollling in the Green Choice program
I would have given this hotel 5 stars except I never was credited my 6 nights worth of points at checkout for enrolling in the Make a Choice Program during my last stay. Called customer service to follow up and still no luck. Next time I will be will sure to ask for documentation upon checkout.
September 7, 2013
Rated 5 out of 5 by transitplanner Comfortable and enjoyable stay
My stay at the Westin Calgary was very comfortable; my compliments to the staff for their friendly and helpful service.
I also appreciated the central location of the hotel, which made it very convenient to access both my business colleagues and friends in Calgary.
I will definitely choose your hotel again on my next trip to Calgary.
December 12, 2012
Rated 3 out of 5 by JR81 Great place but that darn fire alarm
Great place to stay. I think the beds are some of the best of stayed in. I know it's outta the hotels hands but the fire alarm going off at 2 Am and waiting outside before we could go back to our rooms sure wrecked my sleep. I'm not sure exactly why it went off (i think something to do with the keg) or if it could have been prevented.
March 5, 2013
Rated 3 out of 5 by RWJewett Great Stay - Unreasonable Parking
The Westin Calgary is a typical Westin - comfortable bed, clean room, friendly staff. My issue is parking fees for this location are simply unreasonable. Both valet and self-parking are much more expensive than I have encountered at other Westin properties. Just be aware in advance so you are not caught off guard.
August 9, 2013
Rated 5 out of 5 by karenl Great location, excellent hotel
We stayed for the Calgary Stampede. The location was convenient for transit to stampede grounds. Very comfortable and clean. Gave us free cowboy hats for the stampede. Staff seemed a little unfriendly both at the front desk, concierge and restaurant, perhaps because they were overwhelmed by the number of guests due to the stampede.
July 10, 2012
Rated 3 out of 5 by blueskyjeff Ddin't meet any of my expectation from other westin.
My very first issue with the hotel is the parking lot. Very confusing with only one lane in and out, and still need to pay the full price for it.
The room doesn't have much a view to talk about. The front desk is not very friendly to greed the guests.
September 28, 2013
Rated 5 out of 5 by Eeclaire Travel Retreat
Extremely comfortable - welcome retreat after traveling throughout the week. Room was extremely comfortable and nicely furnished. I was upgraded to a SPG floor and breakfast with my Starwood membership. The free wi-fi was also easy to access and had good bandwidth.
I would definitely stay here again when visiting Calgary.
June 24, 2012
Rated 4 out of 5 by Harriet Minor Irritation
My stay was nice. I was just disappointed because my toilet kept running. I called to have it fixed once and it remained quiet for one day and went back to running. Very annoying.
The happy hour was very nice and a good time to relax after a day of meetings. The staff there were very accommodating to my dietary needs.
March 14, 2013
Rated 5 out of 5 by Clyde47 First stay in Westin,Calgary
Good welcome by Kevin at the entrance.We were greeted by Marianne on reception,who was terrific,very friendly,smiley and helpful.
Our room603,was comfortable,and modern,with a nice shower.Although there was some building work at the rear of the hotel-you could not hear it.
The daily parking charge of$cd25 is too high
April 6, 2013
Rated 3 out of 5 by Montanajimmi Cold room!
When we arrived in our lovely room, the temperature was short of freezing! It never really warmed up and when we asked if there was any way of really regulating the temperature, someone brought us a very small heater which did nothing to improve the situation! And where was the mini refrigerator?
August 3, 2013
Rated 4 out of 5 by Scubagallag Perfect Location
For my first time in Calgary and at this Westin I was very pleased with the location downtown. Centrally located we were within walking distance to all our meeting as well as the many location for lunch and dinner.
The rooms were clean and the decor seemed very new.
Would recommend this hotel if staying in Calgary
July 2, 2012
Rated 4 out of 5 by Tom99 Room Comfort
Temperature control needs further improvement.
- fan constantly runs
- adjustments to stop fan is to increase temperature, however then the room gets too warm, there is no way to get it comfortable and quiet the fan
- due to above problems - room remains too stuffy and dry
- in general this needs much improvement
January 18, 2013
Rated 2 out of 5 by Jojo5259 Don't eat breakfast here
Food was mediocre at best but the real annoying factor was the $11 we were charged for 2 small cups of coffee. Seriously $5.50 per cup that's twice as much as a Starbucks Venti coffee and we all know Starbucks is over charging. Westin you need to do some market research and stop gouging your best customers.
May 6, 2013
Rated 5 out of 5 by Toto Room Comfort
The only reason I gave you a "GOOD" rating for room comfort was because thete were 4 of us and the room felt small. We were bumping each other trying to get into the bathroom. But the mattreses were very comfy. So that was important ;-) Overall, Excellent Hotel. We would definately stay there again.
April 10, 2013
Rated 3 out of 5 by bobbo fire alarm safety comment
During the 2am fire alarm on Feb 27, I did not see hotel staff effectively directing hotel patrons what to do. Hotel staff were not visible. Orange safety vest stored in the lobby for staff may have helped this. Training on where guests should muster and how staff should direct them is needed.
March 1, 2013
Rated 4 out of 5 by Julianna Friendly staff
I would suggest that you let your guest know about the construction that is going on next to the hotel.
I was hoping to sleep in and was woken up at 7am by the construction noise.
If the person is awake early it is not a problem, but it your guest wants to sleep longer it is very inconvinient
February 4, 2013