Rated 4 out of 5 by Riki1972 Air conditionning
I`m a regular user and this time got room 317.
I normally try to keep the A/C fan on as the start/stop mode always awake me at night. I set the temperature below the 20 oC setpoint which should keep the fan running but it went on/off all night.
Also, I wasn`t provided bottled water for whatever reason but know that other colleages in the hotel got it. Small issuebut annoying.
On a positive note I`ve attended the SPG reception for the first time and appreciated it.
May 30, 2014
Rated 2 out of 5 by katc39 Shower area unappealing
After a long day of travel, you look forward to a nice shower before you turn in. This relaxing shower cannot be had at the Westin. I encountered a large square shower head hanging from the shower ceiling which dribbled water down (I believe they call it "rain style"). There was only a small slab of glass about 2 feet wide enclosing the rain shower head portion which caused water to escape from the shower stall which caused a water hazard. No shower curtain, no shower door. I am an average sized woman, my husband and son had a much tougher time. I have experienced european showers before so the style of "no shower door enclosure" is nothing new to me, but this style was not executed very well at this facility.
September 28, 2012
Rated 4 out of 5 by Carlita Great Hotel to Stay At
The staff is always looking to please you, I forgot my umbrella & they immediatly found one for me. I love staying at this hotel for my business trips.
June 23, 2014
Rated 5 out of 5 by MikeNorthVacn Great Stay
My only request when checking in was a quiet room away from elevators. I was given a room on the 17th floor and it was everything I needed and expected.
My only other request was for a portable humidifier, which I noticed being provided to another guest on my floor. Being from Vancouver I struggle sleeping with the dry Calgary air. A humidifier was quickly brought and left outside my door.
I also wanted to commend the valet parking team for being incredibly quick and organized considering the number of cars and taxi's that always seem to be in the front entrance area.
December 16, 2013
Rated 2 out of 5 by jackie408 Not Satisfied with current standard.
There were no book of amenities in the room.
The green program is confusing.
The room was too small for 2 people and did not have two chairs or even two house coats, so one of us had to be sitting on the bed. Never saw such a small bathroom.
The server at your restaurant for breakfast was pushy and rude.
The staff at the front desk, concierge and cleaning were very professional and helpful.
Went to the business center for internet to see a fee charged, and saw ad in our room to see fee charged there as well. When we were booking out we saw numerous people in the lobby and connecting lounge using Wi Fi for free. So we were able to check our emails just before we left. Had we know this before, would have been better.
September 26, 2013
Rated 5 out of 5 by Gemini636 This hotel was higher end and great location
the hotel was updated and clean. Very comfortable. No Jacuzzi was the only down point. Centrally located. Would stay again
June 23, 2014
Rated 5 out of 5 by YEGRunner Great hotel in Downtown Calgary
We stayed there for the Scotiabank Calgary Marathon, and having stayed in many Calgary hotels over the years, I'd have to say The Westin is now the only hotel we'll stay in from now on! Beautiful, modern rooms; amazing, comfy bed; great location right by Eau Claire, 8th Ave, pubs, restaurant, shops etc; and most of all - extremely friendly and attentive staff (as anyone who has been to Calgary enough times can tell you, 'friendly' is not the word you necessarily hear most often!). And they didn't just 'put up with' the folks in for the marathon, they truly made us feel welcome - even offering complimentary 'late checkout'. The fact that The Keg is attached to this property doesn't hurt either :). Highly recommended.
May 27, 2013
Rated 3 out of 5 by shi00070 Director
Staff were curtious and friendly. Changed room location on request.
June 23, 2014
Rated 5 out of 5 by DanHPA An excellent stay
We were placed at this hotel by the tour company running our Canadian Rockies tour, and we couldn't be happier. The staff was very attentive and efficient and the breakfast buffet was the best I've ever had. The room was beautiful and, more importantly, quite comfortable. Join the Starwood club to get free internet.
June 13, 2014
Rated 4 out of 5 by Auggy well located hotel
Excellent service,very responsive staff
June 23, 2014
Rated 2 out of 5 by Gruellrule Not again thanks
The positives are a good bed semi clean room and great staff and I must thank them for a job well done. These do not balance out a terrible bathroom with knees hitting the wall as you sit sideways on the toilet. A shower that is almost unusable because the shower head is almost over the shower controls!? Also the parkade was absolutely filthy and cramped. Who in Calgary does not accommodate a truck. I damaged my rental vehicle and now have an insurance claim. Totally unacceptable as far as I am concerned and I am not sure how they can be part of this brand.
January 26, 2014
Rated 5 out of 5 by JohnC Incredibly considerate staff - engineer Paul, thank you!
As I write this, I've got a nasty bout of the flu, shivering, fever. I couldn't figure out how to increase the heat in the room, and the front desk asked Paul, an facilities engineer, to come up and help.
He pointed out the heating source, and then, noticing I was not feeling well, not only offered a space heater, but asked if I wanted the tea.
And then, to top it all off, he went and got the tea himself off of a service cart, saying "I saw how you felt, and I didn't want you to wait."
That's incredible service, and I'm very, very appreciative. Thanks Paul!
March 24, 2013
Rated 4 out of 5 by Vije Breakfast Menu
The hotel is great but the breakfast menu prices are too high....
June 21, 2014
Rated 3 out of 5 by sk8rmom4ever Great hotel, staff needs improvements
I was very disappointed with staff at this Westin Hotel in Calgary.
Concierge services were very poor and staff either lazy or not knowledgeable; we were not directed or advised properly and found out the next day (with daylight) how easy and close by it would have been to find what we were looking for instead of hopping around town (luckily Calgary is relatively small)
I asked a clerk at the registration desk if the restaurant offered gluten free options and she did not even know what I was talking about until a colleague stepped in and gave me the answers (yes you do have GF option).
A change of name request in the invoice had to be asked twice, the first time was not completed.
I am not going back to this hotel for sure.
May 9, 2013
Rated 4 out of 5 by NG57 Good location for a comfortable couple of nights
We found the staff welcoming and very helpful and helped our brief stay in Calgary be an enjoyable one.
The room was very comfortable but we did find the bathroom small to the point of not having adequate towel rails. This marked the room comfort down otherwise a definite 4*.
We did not use the hotel for food or drink.
June 8, 2014
Rated 4 out of 5 by James0303 One of Calgary's better hotels
Over the past 5 years I have probably stayed at this hotel for the better part of half a year cumulatively. With the upgrade of the rooms in the towers the hotel has become very taff is always nice and responsive. Great location next to Prince Park and the river.
My one complaint is the HVAC system in the hotel is very, very dry in the winter time. As comfortable as the beds are it is still difficult to sleep at times and the static electricity in the air will knock you down at times. They really need to invest in a good humidifier for the building.
December 16, 2012
Rated 4 out of 5 by darcirae Wedding
Great hotel, great staff, great rooms, and service.
June 17, 2014
Rated 4 out of 5 by Pacioretty Great service and friendly staff
Had a great stay at the Westin in Calgary.
There were many good features about the hotel.
I thought the service provider that does the room bookings could have been better. My friend wanted to upgrade their room (as a result of getting an email promoting this option) and he got very frustrated with the red tape and eventually gave up.
They also could have provided the wifi information by default (I had to call the front desk for info). Plus, it was not free which it seems to be at a lot of hotels.
I would definitely stay here again though. :)
December 15, 2013
Rated 4 out of 5 by KD62 Great conference facilities
We held our National conference and AGM at the Westin. Staff was amazing from booking the facility through to the completion of our conference. They were very attentive to our needs wanting to ensure the best experience possible....they did not let us down! Would definitely consider holding future conferences here!
June 3, 2014
Rated 4 out of 5 by Helena17 The staff was extremely professional.
The hotel staff went out of their way to quickly and effectively meet my requests. I was also pleased to participate in the green program. This program makes sense and I enjoyed my small gift.
June 9, 2014
Rated 5 out of 5 by ENJAY Great relaxing stay
Our stay at the Westin in Calgary was great, a perfect weekend getaway that was relaxing and comfortable.
The bed was fantastic, the bathroom was clean and modern. We had a nice view over the river and eau claire market.
We thought the staff member checking us in at the SPG counter was very friendly. Our waitress at the Keg was amazing and the food was great there.
It was great having Starbucks and the Keg in the hotel, we thoroughly enjoyed them. I really have nothing negative to say, great place to stay!
We will definately be back.
November 9, 2011
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014
Rated 1 out of 5 by Upsetcusomter This hotel needs to work on customer services
Our stay was none other than horrific in regards to customrer service. The front desk clerk really could use a course or two in ediquite as well as the bell man.
June 9, 2014
Rated 2 out of 5 by SoLongWestin Musty smell in room.
Room appearance was fine, however when the windows were closed it quickly developed a very musty smell. By the second night I was sleeping with the window wide open (freezing in room). Advised staff, who put a (loud) deionizer in room, which helped a little. Finally I got on my hands and knees and found the carpet along the exterior wall was wet, probably due to leaking window or flashing. Advised staff who asked me what I wanted. Since I didn't think I should have to ASK for a new room, especially at $345.00/night, I checked out.
March 27, 2013
Rated 4 out of 5 by Docontheclock OK
Nothing extraordinary or underwhelming for a typical Westin stay. It was disappointing that the TV didn't work, requiring a reset by hotel staff, and then myself an hour later. So much for watching the Stanley Cup playoffs from the comfort of a heavenly bed.
June 2, 2014
Rated 3 out of 5 by DisappointedOnce No hot water on our first morning
We stayed at this hotel from 30 October 2011 until 3 November 2011. It's a great hotel. Only on our first morning was there a problem with the boilers and there was no hot water for the shower in a big part of the hotel. That was quite annoying. The problem was solved in the course of the day. We got a letter apologising for the inconvenience. For a hotel like the Westin we were expecting some sort of compensation and not just a letter. That was the only disappointing thing about the hotel. Apart from that we had a good stay.
November 14, 2011
Rated 5 out of 5 by Bryan52 Beautiful Hotel,loves dogs
Beautiful hotel ,late check out was awsome.They gave my dog a very nice bed and bowls.Will stay there again soon..
June 9, 2014
Rated 5 out of 5 by AES12 Anniversary Weekend
My Husband and I chose to spend our anniversary weekend this year at the Westin - Calgary, because this is the hotel where we were married. We are so glad we did. We were surprised with chocolate covered strawberries in our room, and the valet service sent us up beer to celebrate. Our room was absolutely beautiful, we couldn't have asked for anything nicer. Just amazing guest services, and hospitality. We would like to especially thank Gwen Bennor! She made our weekend so special.My husband and I will definately be back.
October 28, 2013
Rated 2 out of 5 by YYCCHIC Below Expectations
I stay at Starwoods hotels whenever i can, and my stay at the Calgary Westin has to be the least enjoyable. The room did not cool, the toilet did not flush properly and most annoying of all, the front desk messed up my invoice and billing three times. Even after spending considerable amount of time with them fixing this, i still was overcharged by $600. They are slow to call me back to fix this and do not show any appreciation for the inconvenience caused me. Worst hotel customer service ever. I will never go back there.
July 19, 2013
Rated 5 out of 5 by Schumacher Great Stat
Short stay but ALL expectations were met.
June 9, 2014