Rated 4 out of 5 by jbob3903 Some minor staff issues
I asked for my bill so I could take it for reimbursement and a couple of issues resulted. First of all the front desk clerk produced the wrong bill. (same last name). When I noted the problem and called down to front desk they sent someone up with a new bill. Two rather awkward things occurred. First, the other patron had been charged a lower rate for the same level of room and second the individual who delivered the form made it apparent he would expect a tip. Rather strange when he was correcting an error.
March 29, 2013
Rated 4 out of 5 by Riki1972 Air conditionning
I`m a regular user and this time got room 317.
I normally try to keep the A/C fan on as the start/stop mode always awake me at night. I set the temperature below the 20 oC setpoint which should keep the fan running but it went on/off all night.
Also, I wasn`t provided bottled water for whatever reason but know that other colleages in the hotel got it. Small issuebut annoying.
On a positive note I`ve attended the SPG reception for the first time and appreciated it.
May 30, 2014
Rated 2 out of 5 by shiv1 Needs Attention to Detail
My room was the very first room next to the elevator, which is the worst choice for noise all night long. The shower door opens on the wrong side and one can easily burn themselves if not careful when adjusting water temperature for the shower.
July 21, 2014
Rated 4 out of 5 by Ammenibor Love the Pool !
It was quiet, I had a great swim, and the gym facilities are really nice. overlooking the downtown.
July 29, 2014
Rated 4 out of 5 by 1501 Comfort and Ease
Thank you especially to Akila! She started my experience out great and the rest of the stay was enjoyable. I don't travel that often so I appreciated her ability to be on point with everything. Thank you again :)
July 23, 2014
Rated 4 out of 5 by Angus Great service
Max provided excellent service when we checked in and when we checked out.Dean in the lounge was very personable and informative. The food over all was first rate! The only problem with this hotel is the self-parking set up. Very limited spaces.
July 20, 2014
Rated 3 out of 5 by BusinessTraveller100 Not bad
- The room was clean and well-organized. Plenty of towels etc
- Undergoing renovations but staff made sure room was not nearby
- Room was quiet
- Staff was pleasant
- Ordered room service one night, calamari and bacon cheese burger. Calamari was on hot plate but food was lukewarm. The burger was good. The fries were greasy and cold. Overall 3 out of 10
- The room came with a ‘rain-fall’ shower, the opening was about 16” wide and for a large guy wasn’t convenient. It also flooded the floor.
January 11, 2014
Rated 5 out of 5 by pcs61 Westin Calgary never disappoints!
The Westin Calgary never disappoints: Check in is always efficient. My heavenly bed was just that...heavenly! All associates were friendly and helpful. We had lunch and breakfast at Essence and both were very good. Everything was spot on! Thank you Westin Calgary.
July 17, 2014
Rated 4 out of 5 by Rjd28 Nickle & Dimed
Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room.
Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46.
January 28, 2013
Rated 5 out of 5 by JP09 hotel expectations
this hotel consisitently meets and exceeds what my expectations are in hotel living.
July 25, 2014
Rated 2 out of 5 by FirePig Low quality for a Westin product
Disappointing for a Westin Product. Felt more like a category 4 SPG than an over priced Category 5. We used SPG points for this stay and are used to using 12,000 points to stay at a Category 5 however this one requires 16,000 points. So needless to say we expected it to be 25% better than the rest of the Westin Category 5's. This location underwhelmed...No spa, small rooms, mediocre service.
June 21, 2014
Rated 5 out of 5 by Kg111 Guest service
Was extremely pleased with my stay at the Calgary downtown westin overall. The location is great, bed was very comfortable. But the best part was thanks to the service agent Akila M. who when she found out it was our 1 year anniversary she made sure we were very well taken care of. She made us feel welcome and made our stay so much better. We will definitely stay there again. I practically live in hotels as a flight attendant and quite impressed with this hotel service and experience.
August 20, 2013
Rated 5 out of 5 by deepwell Surprised at the overall experience!
Very friendly, efficient staff, great attention to detail and made us feel like honored and recognized as individual guests. Chrystal at the front desk made check in and initial hotel impression outstanding.
July 16, 2014
Rated 4 out of 5 by Franklin47 Good price for the location and quality
Enjoyed our stay at this hotel. Service was very good. Room was very clean and comfortable.
July 21, 2014
Rated 5 out of 5 by Bella9 First Class
This is a beautiful hotel, with many services, it was a great stay for my boyfriend and son.
July 21, 2014
Rated 4 out of 5 by Kasp14 Great service
All service representatives met me with a smile and catered to all my needs. It eased my business trip.
July 20, 2014
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 5 out of 5 by Flyhi11 This hotel is fantastic
Love the smell when you walk into the lobby!!!! Like walking into a spa!!! Great staff!!! Comfy beds, great amenities!! Clean, and nice having a fridge in the room.
July 16, 2014
Rated 5 out of 5 by Scorro4 Great Location
Great downtown location within walking distance of most offices
July 21, 2014
Rated 5 out of 5 by stlracer Christmas Stay Over
The facility was better than what we expected. We had 8 rooms booked for the evening, made a last minute change and they were most accommodating. Staff helped me get all of our Christmas party materials into the hotel. Parking worked out extra special as I have an oversized truck but they took care of this. No complaints from any of our rooms and the next morning buffet breakfast certainly met the needs of tired people. Thank you Westin for a great evening and experience.
December 16, 2013
Rated 5 out of 5 by Princess14 Very good concierge and front desk service and we liked that you are a pet friendly hotel.
The concierge staff were prompt and very welcoming and helpful when we arrived. We found the hotel to be clean and centrally located. We also appreciated that it was a pet friendly hotel. While we found the hallway to our room to be quite warm, the room itself was nicely air conditioned.
July 4, 2014
Rated 4 out of 5 by TS123456 Food service
There was no food available when I tried to order room service and there was no mini bar in the room. This was very frusterating considering everything in Calgary closes so early!
July 14, 2014
Rated 3 out of 5 by John2711 Some of the facilities need repair/maintenance
The hotel is a bit older but looks nice on the interior. My issue was that there was no hot water in the shower and when I informed the staff about it they seemed quick to try to assist but the problem wasn't corrected. Near the end of my stay I was able to figure out that if you jam the facet all the way to hot then warm water would flow, otherwise at any other setting it was cold. Very disapointed to have to deal with this type of issue for cost of the stay.
March 15, 2014
Rated 5 out of 5 by Lexa21 Friendly and Inviting
We picked this hotel randomly amongst dozens of others driving downtown for our stay in Calgary. I really thought that the customer service is very good and I love the fact that dogs stay for free. The only thing this hotel could've used is perhaps a hot tub instead of just the pool, and maybe better parking rates, which are typically high in canadas highest parking rate city. Overall the stay was good and memorable, I would recommend it to a fellow traveller.
March 10, 2014
Rated 4 out of 5 by Warfdon Nicely renovated standard rooms
It was great to see the renovated standard rooms, very nice and modern. The beds were excellent as usual. A few suggestions:
Can we get a few more channels on the tv, especially in this day and age?
The pool was being renovated and the hotel offered use of the Sheraton pool, a few blocks away (not terribly practical in minus 26 degree weather). I don't recall reading about this on the website when booking. If I had, I would have probably stayed at the Sheraton.
December 11, 2012
Rated 1 out of 5 by Negotiator C-Train Westin Station
I love this hotel thus I keep coming back. However, for the second time around it disappointed me again. I as put in a room on the business tower right next to the elevator location. Sleeping at night was very challenging due chiefly to the constant noise generated by the elevator. The experience was like sleeping right in front of a train station hence the review the title. I liken it to the bad experience I had staying in a hotel on 8th Ave downtown Calgary two Stampede years ago. The ear plugs didn't do any wonder. I stayed away from having to use it as it will prevent me to hear my cell phone's alarm clock to wake me up at 5:00 a.m to prep for work at 6:00 a.m. Not sure if there'll be a third disappointment to be had if I was to book up a reservation for my next trip in March. This what I get for being a Gold SPG member.
January 25, 2013
Rated 5 out of 5 by DD33 Great staff, location, & property
Enjoyed a 2 night stay for a work event incorportated with our clients and the Calgary Stampede. Attentive staff, nice accommodations and centrally located.
July 12, 2014
Rated 5 out of 5 by Colleen29 The Spirit of the Stampede
Hotel staff were very helpful about local event and Stampede program
July 16, 2014
Rated 5 out of 5 by Piglett Always a holiday at the Westin Calgary
The doorman starts the cycle of warm and friendly service as you drive up to the hotel. The check in desk greets you, acknowledges the SPG and makes you feel so special. On this occassion we had a young employee help us take our bags to our room. He was outstanding and so pleasant. The room was immaculate, the sheets crisp and clean, the bathroom was fresh and the towels were fluffy. It was and always is a great stay at the Westin Calgary - thank you.
December 9, 2013
Rated 1 out of 5 by Schube Unacceptable accomadations
I arrived to find the entire front under construction. Nothing had been mentioned during booking or on the website, so it was an unpleasant surprise. I could not find the Westin parking lot. The sign was covered with a tarp.
For our Anniversary, we were placed into the business wing, which was in great need of remodeling. The furniture was worn, scratched and dirty. This was a most unpleasant stay and I'll avoid Westin in the future.
September 23, 2013