Rated 5 out of 5 by Juddiebear1 Hotel was great, amenities excellent
First time back to Calgary in 35 years. Love SPG
March 3, 2014
Rated 2 out of 5 by RJM75 Ridiculous Service Fees
I found the charges for the Internet use and local phone calls to be ridiculous. No problem with my room rate, but these service fees angered me a great deal. How can such a high end hotel nickel and dime the customer and be so cheap when it comes to services that should now be considered essential or just expected?
March 2, 2014
Rated 5 out of 5 by drlove Suprisngly Great Stay in Calgary
Not sure what to expect visiting Calgary but whatever reserations I had I was blown away. The hotel staff were very helpful, the staff at the Essence restaurant were very friendly. One of my better stays at a Starwoods Brand Hotel. Only caveat was my room was kind of small, didn't like that at all. Nevertheless I will come back because I was blown away by the beauty of Banff & Lake Victoria, The Westin Calgary is where I'll be staying!
February 25, 2014
Rated 4 out of 5 by BernieK Essence dining room needs improvement and staff need training
Looking for a quick coffee and a muffin before a meeting this morning. Starbucks onsite had a lineup a mile long. Made the mistake of going to the Essence dining room without asking to see the menu first. Waiter poured coffee and orange juice and asked if we would be using the serve-yourself buffet. When we responded that we just wanted a muffin he explained that the coffee and juice were already $11 per person and that if we wanted any food we might as well get the $26 buffet because it was the best deal. When we asked if he was kidding about the $11 for a coffee and juice, he said, "This is the Westin," as if that was sufficient license to gouge anyone dumb enough to enter the restaurant. We didn't have time for the buffet so we said we would just have a muffin and he said he would not charge us for that if that's all we were having. How generous of him.
In the end, when we went to pay the bill he was nowhere to be found. The cashier had to track him down to get our bill. He had included muffins on the bill at $3 each--maybe he was annoyed with us for not having the full buffet?? I charged the entire $29.40 for the two of us to my room and then asked for a receipt for my own records. The cashier could not provide that herself (???) and was about to leave to get the waiter to get me a copy of the bill. I said we were in a hurry and her response was, "Our servers are also busy," as if my time was not as valuable as theirs. I told her to forget it, and we left without a receipt... disappointed.
Despite the satisfactory experience elsewhere at the hotel, this unsatisfactory experience at the Essence and the cavalier approach to customer service by these two staff members is enough to make me want to take my business to another Calgary hotel.
February 28, 2014
Rated 4 out of 5 by FaigieFlag No fridges...really????
I can't believe that a hotel like The Westin doesn't have a fridge in the room. They have a "cooling chamber" that isn't very cool. We had asked for a fridge but they were all gone by the time we got there, except for a "5' high one that made a lot of noise". It wouldn't have fit in our room in any case. We had to throw out the medication that should have been refrigerated. The staff did provide us with a cooler bag, but it leaked.
February 24, 2014
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014
Rated 4 out of 5 by Djringo Comment.
Participated in green program only issue my room was not cleaned at all eg garbage ,bed not made etc. Great staff well trained
February 22, 2014
Rated 4 out of 5 by Pinaki Minibar not cold and no ice in vending machine
Sorry to provide the review on the first day. I had extra food on my first night and wanted to use the minibar to keep it cold. But the minibar was not working. I then went to the vending machine on 5th floor and that too was not dispensing ice. Not sure how can I preserve the extra food. I believe the hotel quality is deteriorating.
February 18, 2014