Rated 4 out of 5 by jane2 Two issues
There was a terrible squeaking in the vent throughout my last night - had to sleep with a pillow on my head! I did let reception know when I checked out.
I had by accident left some items on the shower ledge and did not realise until the next day. I was, however, still in the hotel for most of the day at the conference I had registered under, so the hotel could have contacted me to have me pick them up. Disappointing that staff did not go to that extra little effort.
April 12, 2016
Rated 5 out of 5 by Suzanne0425 Great Stay and Staff!
We were checked in by Max, who was very professional and informative. Sara welcomed us as well and provided a business card should we need anything during our stay. We would return to this hotel.
March 16, 2016
Rated 2 out of 5 by Verified Reviewer Westin is not a value hotel for it's prices
What a disappointing stay I had at this hotel. The first room I was in, the bathroom was so small and poorly laid out, you either hit your hip on the bathroom sink or bumped into the shower or hit your head on the wall while simply sitting on the toilet.....I asked for a room with a bathtub and "yay" there was a little more room, athough the bathtub wasn't much bigger than my dog's water dish, so don't actually plan to use it. The TV size and quality is terrible, and I had a better unit in a cheap hotel in Hinton...so disappointing. The food was pricey but tasty, but the service was hit or miss....I spent a fair bit of time on hold which is frustrating. Be warned, parking is extra on top of the high prices...value/$ is just not there.
February 12, 2016
Rated 5 out of 5 by Verified Reviewer Fantastic
Very clean, Comfortable, Friendly Staff, Good Restaurant, City Centre...and more.
February 2, 2016
Rated 2 out of 5 by Sherrytjacob Need improvement
Compared to other Westin that I've stayed. I felt this place needs more cleanliness.
December 9, 2015
Rated 3 out of 5 by Biz123 Average for the cost
Room was fine, staff was excellent, gym and facilities were pretty dismal. I paid quite a bit given this.
November 29, 2015
Rated 1 out of 5 by 10guest messy bathrooms
i have stayed here 3 time first time was good no issues. second time the toilet was plugged when we got there very digusting.
Third time hair on the ceiling toilet paper on floor and some other stuff not sure what. no one informed me that i could park in oversized parking for my f150 had to park in valet which i parked my truck. i did get the money back after complaining. they also moved my truck from its spot and told me it was in the same spot so had to look for my truck. (lucky not a big parking lot). very disappointed overall stay small beds only made for 1 person and was told they don't want more then 2 people in a room.
November 9, 2015
Rated 5 out of 5 by Vickysavard This hotel has many services accessibles.
The staff was courteous, the facilities were open 24h (pool, etc.), a beautifull place to sit and relax near to reception., the restaurant was easy of access with delicious breakfast. I liked my stay.
October 27, 2015