Rated 3.9 out of 5 by 195
Rated 5 out of 5 by Lexa21 Friendly and Inviting
We picked this hotel randomly amongst dozens of others driving downtown for our stay in Calgary. I really thought that the customer service is very good and I love the fact that dogs stay for free. The only thing this hotel could've used is perhaps a hot tub instead of just the pool, and maybe better parking rates, which are typically high in canadas highest parking rate city. Overall the stay was good and memorable, I would recommend it to a fellow traveller.
March 10, 2014
Rated 4 out of 5 by Scott48 Always enjoy The Westin Calgary
Comfortable room. Great location downtown close to everything. A little pricier then other hotels. $27 for a bowl of oatmeal was a shock.
March 12, 2014
Rated 5 out of 5 by dwdandns2545 Perfect for working downtown
Great location and connection to the above ground transportation system in downtown Calgary. Restaurants in hotel are top notch. Excellent gym and swimming pool.
March 11, 2014
Rated 3 out of 5 by monkeys02 Courteous Staff
The staff was friendly. The first room they sent us to was not cleaned at all. The beds weren't made, towels in bathroom...obviously was not seen by the cleaners. So they upgraded us to a different suite and gave us a free breakfast. We thought that was nice and generous of them. Although we already had breakfast plans so we were unable to use the breakfast. It would have been nice to have the option to use it towards dinner or appetizers. The staff didn't point us to the in-house restaurant either so we had no idea to where we even ate. Most hotels I spend time at tell me where the main amenities are like the pool and restaurants, smoking areas, ect. It was nice there is a Starbucks on site and was able to get coffee first thing. We were also told there was free wifi in our room...but again no details as how to access it. Our remote for the tv didn't work properly either so we ended up watching movie previews for the morning. I do appreciate the late check-out times though. But for the price of the room...I don't know if I'd stay here again. The valet parking was worth it...although I am still waiting on my receipt for that from the Westin through email.
March 11, 2014
Rated 4 out of 5 by Jake2014 Good hotel, but not great
Room temperature controls did not work.
Pool was too cold to go in, a hot tub would have been great.
March 10, 2014
Rated 5 out of 5 by Balfette Great Stay
Enjoyed our one night stay very much.
March 9, 2014
Rated 2 out of 5 by RJM75 Ridiculous Service Fees
I found the charges for the Internet use and local phone calls to be ridiculous. No problem with my room rate, but these service fees angered me a great deal. How can such a high end hotel nickel and dime the customer and be so cheap when it comes to services that should now be considered essential or just expected?
March 2, 2014
Rated 5 out of 5 by Juddiebear1 Hotel was great, amenities excellent
First time back to Calgary in 35 years. Love SPG
March 3, 2014