Rated 5 out of 5 by Karbus Could be great with a few tweaks
I often stay at this hotel in summer because of its location near the River and Park. Service is excellent and the amenities are good. I had a room in the west tower this time which is larger than the rooms in the east tower. The lamps beside the bed were not sufficient for reading in bed and there were no plugs in for my electronics near the bedside table. The room was generally too dark for me. The beds are very comfortable and the desk provided is good for working with plugs in and lamp. I tried to use the business center once to print a document and it was too complicated; you need to sign onto an account and pay first to use the computer. Not convenient when one is in a hurry like I usually am.
July 24, 2014
Rated 3 out of 5 by Charlee1 Disappointed in room
I believe the cleanliness of the room could be improved. The digital alarm/radio had visible dust on it as did the phone and top glass of the bedside stands. Although it had been cleaned, there was a visible old stain (urine?) on the cushion of the side chair. This cushion should be replaced as it is not a pleasant sight! The bathroom was lovely.
July 26, 2014
Rated 2 out of 5 by CalgaryPat I should have been happy with this Ideal location close to Folk Fest
This hotel is situated well but be sure to specify your basic needs. The room did not have a bath tub. The shower smelled strong of mould. I have a sensitivity to mould and do not expect this condition at a WESTIN HOTEL but mostly I was very disappointed with the lack of response by staff. I have stayed here in the past and loved it. This time I left a day early.
July 25, 2014
Rated 5 out of 5 by gedgar As usual- above and beyond.
My most recent stay can be summed up with one anecdote. I went out for a run, leaving the hotel at about 5:15 pm. When I returned to the hotel, I was hot and breathing heavily. So I stood outside the main front entrance for a minute to catch my breath. Without asking, prompting, or any communication at all, one of the doormen simply walked up to me and handed me a chilled bottle of water. He asked how my run was, where I had gone etc.
This is the kind of service that happens all the time at the Calgary Westin. The staff just seems to know the right little thing to do, at exactly the right moment.
July 19, 2014
Rated 4 out of 5 by Betty67 weekend getaway
This was my second stay at the Westin.
The rooms are clean and beds are great!
Love having the Keg restaurant in the hotel, and Starbucks. Too bad that the Starbucks doesn't stay open longer in the evenings.
Wish that the bar fridge that was in our room kept our bottle beverages colder.
Otherwise, a great hotel to stay at
July 24, 2014
Rated 5 out of 5 by JP09 hotel expectations
this hotel consisitently meets and exceeds what my expectations are in hotel living.
July 25, 2014
Rated 3 out of 5 by laura1000 temperature issues
This hotel had very helpful and friendly staff, but we hosted a conference there and the rooms were literally freezing cold. While we were setting up it was 62 degrees F in the conference room. We requested the temperature to be turned up and although it seemed as though someone was trying to do this, nothing changed. I personally ended up spending the evening in bed trying to warm up. My room was not the warmest either even though I tried to turn up the heat there. The conference yesterday was very chilly and our customers were constantly reminding us that the room was cold. Our second day of training moved to another larger room due to the number of attendees today and we still had problems with clients complaining they were cold. the engineer was called and nothing seemed to change. I can't say I would stay there again in summer because air conditioning should not be freezing. It should be comfortable and one should not have to skip out on mingling with associates because they are literally sick because of being so cold. Oh, and I was wearing a jacket (:
July 23, 2014
Rated 4 out of 5 by 1501 Comfort and Ease
Thank you especially to Akila! She started my experience out great and the rest of the stay was enjoyable. I don't travel that often so I appreciated her ability to be on point with everything. Thank you again :)
July 23, 2014