Rated 4 out of 5 by Jimtraveller A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012
Rated 4 out of 5 by Jimtraveller Another great stay, but housekeeping staff caused the 4 out 5 (otherwise 5 out of 5)
This one of hotels that I would normally stay in Calgary.
The feedback was for the stay on May 4th.
Got upgraded to the business tower.
Front desk was professional and courteous for both check-in and check-out processes.
Buffet breakfast was in service this time. Experienced a bit less than perfect experience here: the waiter has seen me before more than 1 dozen times, however with some degree of indifference when seeing me again. I had to ask three times for a "to go" coffee cup to get some coffee to go from my coffee jug. Three times! He had only 4 tables to wait on, in very close proximity to each other's tables, so why so unattentative?
Similar to the comments with the other plat guest's feedback, my experience with the housekeeing was very odd as well. I had requested a late check-out by 4pm, and I also clearly had my "do not disturb" tag on the door nob. And the maid yet still tried to get into my room to clean. If I had not rushed to the door to stop here, she would have made her way in while I was in the bathroom! And that was before 10am!!!!! And I saw she had the "do not disturb" tag in her hand! Why disturb when she saw "do not disturb" sign?
So a great stay in general, but some areas of service lagging or lacking.
May 6, 2012
Rated 5 out of 5 by Jimtraveller Another great stay!
Check-in and check-out processes were a breeze.
Staff were very welcoming and courteous.
Got upgraded to Business Tower.
Buffet breakfast was fantastic! Allison, the wait staff to my table, was great!
This is one of the few hotels that I would stay when I stay in Calgary.
May 15, 2012
Rated 5 out of 5 by Jimtraveller Another great stay (October 5-8 Stay)
Got upgraded to a junior suite, which was great.
The buffet breakfast was always good and abundant.
The staff was great as well. I left a few clothing items in the room, and the lost and found office was able to help me location the items.
October 9, 2012
Rated 4 out of 5 by yegster Great room, but service is inconsistent
Great checkin experience, great room, but was ignored by both doormen as I struggled with my suitcase exiting my taxi. In fact, through my entire stay, the door staff failed to greet me coming or going. Weird...
January 30, 2015
Rated 4 out of 5 by Observer01 Room heating/ventilation and Breakfast
I stayed at the Westin simply because of its convenient location and it is close to where I have my business meetings. I have stayed in regular and upgraded rooms over several years.
I have three issues with the Westin:
1. It is hard to control the water temperature of the shower.
2. The heating vent is between to the glass window and the curtains. So, by closing the curtains, the hot air is trapped between the glass and the windows.
3. Breakfast at the Westin: Good food varieties, but, the bread is the old fashion white and brown. No decent bread that one can buy at a good bakery in Calgary. After paying over $30 for one’s breakfast, one would expect good healthy bread.
Still, I do stay at the Westin!
August 22, 2013
Rated 3 out of 5 by Tobie Convenient location, but basic room quality
The Westin is conveniently located and the staff very welcoming and curteous. The hotel is expensive in my opinion and the room decor and comfort is real basic and a little skimpy on quality for the Category rating and price charged. I have stayed at Category 2 SPG hotels with better room amenities than this hotel.
February 12, 2012
Rated 4 out of 5 Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013