Rated 3 out of 5 by Not2happy Check-Out issues
Had to flush the toilet 2-3 times just toilet paper to go down. Small bathrooms with only 1 face towel. I had to ask for my bill at check out and explain how payment was made. At the airport I reviewed my bill and found out I was charged for North American calls when I had the North American telecom pkg. If I hadn't had to request my bill I might not have caught these extra charges. Also, I was there with a conference and missed the booking deadline by a couple of days. Was charged the full $269 rate as opposed to the $179 rate. Even called the hotel to see if the could squeeze me in under the conference rate for 3 nights. No luck.
June 10, 2013
Rated 4 out of 5 by Rick079 Excellent staff and service, only drawback is shower
The staff is extremely attentive and friendly. Rooms are nice and everything was clean and comfortable. The only drawback to the whole experience is one of the worst shower designs I've ever experienced! The bathroom is very small so I understand the dilemma, but a shower where you virtually have to stand up against the wall to get rinsed is a problem to say the least. Due to the design water ends up out on the floor anyway.
June 16, 2013
Rated 5 out of 5 by 2jays The Calgary Westin
We stayed at the Calgary Westin from June 5 through 9th. The Room was lovely, very quiet even though there was a construction site across from our room. We used the pool which was kept at a lovely warm temperature. The cleaning staff were fantastic. She checked each day to see when we wanted the room done and it was done when we wanted. She gave us the extra decaf coffee we needed each day. The concieige was a great help each day finding activities for our grandchildren, and the valet found us the cabs we needed for our group within a few minutes. The hotel was very busy but you wouldn't know it - everything is done to make sure each person feels important. All in all I would recommend this hotel to anyone.
June 10, 2013
Rated 4 out of 5 by Diplo The staff is GREAT!
The airline lost my luggage. Taryan at the concierge desk offered me toiletries. In the morning when my luggage still had not arrived the front desk had a suite sent up form me so I did not have to attend my meetings in jeans and a t-shirt. I was not expecting this type of service. I was just amazed. The hotel staff did more for me then the airline who lost my luggage.
June 13, 2013
Rated 1 out of 5 by 123Canmore Room too tiny
The room was so tiny that if I was a larger person I would not have been able to enter the shower stall (no tub), water covered the bathroom floor by the time I was done. My husband actually showered elsewhere. Fridge had a note on it that is was not a cooling unit, either fix it or remove it. I have never stayed at the Westin and was looking forward to it, was disappointed. The staff we encountered were great.
June 10, 2013
Rated 2 out of 5 by frank Recent visit
The TV system is horrible. It doesn't work.
Also, this is the first hotel I've ever stayed in in my travels around the world that wouldn't allow me to check-in without photo ID. Ridiculous.
June 8, 2013
Rated 5 out of 5 by YEGRunner Great hotel in Downtown Calgary
We stayed there for the Scotiabank Calgary Marathon, and having stayed in many Calgary hotels over the years, I'd have to say The Westin is now the only hotel we'll stay in from now on! Beautiful, modern rooms; amazing, comfy bed; great location right by Eau Claire, 8th Ave, pubs, restaurant, shops etc; and most of all - extremely friendly and attentive staff (as anyone who has been to Calgary enough times can tell you, 'friendly' is not the word you necessarily hear most often!). And they didn't just 'put up with' the folks in for the marathon, they truly made us feel welcome - even offering complimentary 'late checkout'. The fact that The Keg is attached to this property doesn't hurt either :). Highly recommended.
May 27, 2013
Rated 4 out of 5 by Jimmy A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012