Rated 4 out of 5 by Auggy well located hotel
Excellent service,very responsive staff
June 23, 2014
Rated 3 out of 5 by shi00070 Director
Staff were curtious and friendly. Changed room location on request.
June 23, 2014
Rated 5 out of 5 by Aklier Good location
Rooms met our expectation as we were upgraded on arrival due to us celebrating our golden wedding anniversary.
Extra TV located in the mirror in the bathroom seemed "over the top"
Beds VERY comfortable
Staff very attentive to our minor requests.
Price was very reasonable for the type of hotel and location
June 21, 2014
Rated 5 out of 5 by JRS2014 Impeccable Service
This was our first time at the Westin in Calgary and I was very impressed with the service we received from the minute we arrived and throughout our stay. The prompt service, attention to detail, and the anticipation of our needs were key factors in our decision to extend our stay. Add to that, a great downtown location ensures we'll be visiting again.
May 24, 2014
Rated 4 out of 5 by Vije Breakfast Menu
The hotel is great but the breakfast menu prices are too high....
June 21, 2014
Rated 3 out of 5 by Tobie Convenient location, but basic room quality
The Westin is conveniently located and the staff very welcoming and curteous. The hotel is expensive in my opinion and the room decor and comfort is real basic and a little skimpy on quality for the Category rating and price charged. I have stayed at Category 2 SPG hotels with better room amenities than this hotel.
February 12, 2012
Rated 4 out of 5 by darcirae Wedding
Great hotel, great staff, great rooms, and service.
June 17, 2014
Rated 5 out of 5 by DanHPA An excellent stay
We were placed at this hotel by the tour company running our Canadian Rockies tour, and we couldn't be happier. The staff was very attentive and efficient and the breakfast buffet was the best I've ever had. The room was beautiful and, more importantly, quite comfortable. Join the Starwood club to get free internet.
June 13, 2014
Rated 4 out of 5 by NG57 Good location for a comfortable couple of nights
We found the staff welcoming and very helpful and helped our brief stay in Calgary be an enjoyable one.
The room was very comfortable but we did find the bathroom small to the point of not having adequate towel rails. This marked the room comfort down otherwise a definite 4*.
We did not use the hotel for food or drink.
June 8, 2014
Rated 4 out of 5 by Helena17 The staff was extremely professional.
The hotel staff went out of their way to quickly and effectively meet my requests. I was also pleased to participate in the green program. This program makes sense and I enjoyed my small gift.
June 9, 2014
Rated 1 out of 5 by Upsetcusomter This hotel needs to work on customer services
Our stay was none other than horrific in regards to customrer service. The front desk clerk really could use a course or two in ediquite as well as the bell man.
June 9, 2014
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012
Rated 5 out of 5 by Digs Business trip
Love the Westin. Best hotel in Calgary for amenities, cleanliness, comfort and helpful staff. For the price, you just can't get better value.
January 3, 2014
Rated 5 out of 5 by Bryan52 Beautiful Hotel,loves dogs
Beautiful hotel ,late check out was awsome.They gave my dog a very nice bed and bowls.Will stay there again soon..
June 9, 2014
Rated 5 out of 5 by Schumacher Great Stat
Short stay but ALL expectations were met.
June 9, 2014
Rated 4 out of 5 by Riki1972 Air conditionning
I`m a regular user and this time got room 317.
I normally try to keep the A/C fan on as the start/stop mode always awake me at night. I set the temperature below the 20 oC setpoint which should keep the fan running but it went on/off all night.
Also, I wasn`t provided bottled water for whatever reason but know that other colleages in the hotel got it. Small issuebut annoying.
On a positive note I`ve attended the SPG reception for the first time and appreciated it.
May 30, 2014
Rated 4 out of 5 by Moses1 A few drawbacks.
My wife and I stayed at The Westin in downtown Calgary on Dec18/2011. From the time we pulled under the canopy on arrival to when the valet brought our car out for us the next morning, the service was absolutely excellent. The hotel itself is spotless and the room was very comfortable.
Now for the one drawback:
I wish I had the job of "Quality Control" for the housekeeping staff. There was "Disgusting" black mildew in the bottom corners of the shower and a lot all along the bottom of the sliding door track. About 10 minutes and some Lysol and a small brush would solve this problem. Quite a few hotels seem to have this same problem and it could be remedied with periodic inspections by a "Quality Control" person and proper training for and monitoring of the housekeeping staff. The only reason for this as far as I'm concerned is laziness.
A few other minor things I would change are: The shower door only opens one way so you can't reach in and turn the water on to get it hot (which took about 10 minutes) without flooding the floor. The bathrobe rack on the wall was ready to fall off, and if these places want to go "Green" and have the guests re-use the towels, there should be towel racks on the wall where they can be hung up to dry. This to me is more important than "modern design".
Other than that, like I said before, the valet,front desk, and porter staff were excellent and went out of their way to assist us. I would highly recommend this hotel to anyone. I was very surprised at the lack of street noise and we were only on the 5th floor. When we have to go to Calgary for downtown appointments, we will stay here again.
Stayed December 2011, traveled on business
December 22, 2011
Rated 4 out of 5 by KD62 Great conference facilities
We held our National conference and AGM at the Westin. Staff was amazing from booking the facility through to the completion of our conference. They were very attentive to our needs wanting to ensure the best experience possible....they did not let us down! Would definitely consider holding future conferences here!
June 3, 2014
Rated 4 out of 5 by Observer01 Room heating/ventilation and Breakfast
I stayed at the Westin simply because of its convenient location and it is close to where I have my business meetings. I have stayed in regular and upgraded rooms over several years.
I have three issues with the Westin:
1. It is hard to control the water temperature of the shower.
2. The heating vent is between to the glass window and the curtains. So, by closing the curtains, the hot air is trapped between the glass and the windows.
3. Breakfast at the Westin: Good food varieties, but, the bread is the old fashion white and brown. No decent bread that one can buy at a good bakery in Calgary. After paying over $30 for one’s breakfast, one would expect good healthy bread.
Still, I do stay at the Westin!
August 22, 2013
Rated 4 out of 5 by JLVB wonderful, would stay again!
Had a wonderful stay. Beds were extremely comfortable and the staff responded quickly to all my requests (room with a fridge, a humidifier, spoons/bowls). Would absolutely stay again!
June 3, 2014
Rated 4 out of 5 Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013
Rated 4 out of 5 by Docontheclock OK
Nothing extraordinary or underwhelming for a typical Westin stay. It was disappointing that the TV didn't work, requiring a reset by hotel staff, and then myself an hour later. So much for watching the Stanley Cup playoffs from the comfort of a heavenly bed.
June 2, 2014
Rated 3 out of 5 Hmmm
I had originally booked this as a romantic kick-off for my wifes 50th birthday and our anniversary. While booking I explictly asked for a king bed. When I checked in I received a very small room with two doubles beds, this is not romantic at all. We had to spend the night sleeping in seperate beds. I did ask at the front desk to change and the hotel was booked solid. I have to wonder who got our booked King Bed? The only offer of restitution was a free breakfast. Like I said this was to be a surprise for my wife the real surprise was to be sleeping in two beds.
May 16, 2012
Rated 4 out of 5 by hockey2014 Good location--great features
Hotel good location downtown--walking / bike paths close by--restaurants--market--C Train all close. Hotel has great facilities--meeting rooms-keg-pool and fitness center.
June 2, 2014
Rated 5 out of 5 by TrishMcC CCPA Conference in Calgary at the Westin
We loved staying at the Westin. The staff were excellent at accomodating my lactose intollerant/milk allergic body. Essence provided a great spinach/salmon salad for lunch and the amazing buffet breakfast. The hotel was close to walking along the river and to many great restaurants. The manager's welcome in the liquid lounge was wonderful. The conference facilities were amazing. My experience with the valets, the conceirge and the front desk was extremely positive. Calgary itself was great and the walkways allowed us to walk in comfort - so many coffee shops!
May 30, 2012
Rated 3 out of 5 by Gibbyjr1 MAINTENANCE
SHOWER LEAKED ACROSS BATHROOM FLOOR
June 2, 2014
Rated 4 out of 5 by Aces Nut allergies beware
Overall, great hotel and location, I stay here regularly for business and brought my wife along this time. However, I ordered room service for the first time and had a problem with some substitutions we weren't made aware of (walnuts instead of pecans on the brownie# or not advertising some ingredients #we suspect it's almond flour instead of regular flour in the pizza# which resulted in my wife having a pretty bad allergic reaction to the pizza. Thankfully she had pills for it nearby but be very careful when you order because if you have nut allergies, you'll be in for a surprise. Also, didn't help that the ice machine on our floor was broken to help cool off the coffee she had to drink to help keep the symptoms from worsening #try it, totally works!).
August 26, 2013
Rated 4 out of 5 by Paul Room temperature
It is the second time I notice this in 2 different stays at your hotel , I was freezing all night in my room and the thermostats was not starting the heating from midnight to 7 am , at 7 it kicked in . I do not work 9 to 5 and getting in my room when it's cold is not pleasant . You probably have an automatic system. That turns heaters off . I did not enjoy that . That is why I rated room comfort so low . I was very please with the rest of the room and hotel as usual . Don't know if it only me but this is a second time same hotel .
March 15, 2013
Rated 4 out of 5 by Biztraveller007 Overall - pretty good effort
I have stayed in this hotel 3 times this year, each time for about a week. The service is generally good, the staff are good and respond quickly to deal with probelms.
On my last stay - in the business tower the room was always dusty. There was always a layer of dust on the bed side tables. Plus the desk chair was in poor condition, and the fabric ripped out from under the seat but this was never fixed or replaced. - room 1357..
The fitness room is being re-modelled, but the upside is Westin arrange discount at Golds gym.
December 15, 2011
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013