Rated 2 out of 5 by CalgaryPat I should have been happy with this Ideal location close to Folk Fest
This hotel is situated well but be sure to specify your basic needs. The room did not have a bath tub. The shower smelled strong of mould. I have a sensitivity to mould and do not expect this condition at a WESTIN HOTEL but mostly I was very disappointed with the lack of response by staff. I have stayed here in the past and loved it. This time I left a day early.
July 25, 2014
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 5 out of 5 by brielaine reunion
Held a weekend family reunion here and the prices and facilities are superb.
July 30, 2014
Rated 5 out of 5 by Fellowrunner What an oasis!
My travel booking was made for me in advance at a different hotel, but when I arrived I was very disappointed, so I cancelled my two nights and booked the Westin. I was exhausted from work travels and when I arrived it was like an oasis. From the front desk staff to the facilities, service, meals, etc, it was a relief to feel warm, comfortable and welcome.
December 13, 2011
Rated 4 out of 5 by Bander The shower needs inprovement
The shower in room 1420 is poorly designed. It is uncomfortable and difficult to use. Putting the 'rainfall shower head' barely more than a foot from the wall makes no sense. Neither does putting the safe six feet off the floor. . .my wife is 5'.
July 27, 2014
Rated 5 out of 5 by Dmed Over and above!
I would like to commend the entire Westin Calgary staff for their service during the unexpected extreme situations the past few days! Over and above excellent service, always with a smile during the worst flood in Calgary history. From the Bell Hops, Front Desk staff to management, I am so impressed with Westin staff..one word amazing!
June 22, 2013
Rated 4 out of 5 by Ammenibor Love the Pool !
It was quiet, I had a great swim, and the gym facilities are really nice. overlooking the downtown.
July 29, 2014
Rated 5 out of 5 by dcmens Special Wedding Memories
I booked this room as a gift to my nephew on his wedding night. The Westin Calgary Team (in particular Shaddy and Sarah at the Front Desk) went FAR above and beyond. I assure you that this wonderful young couple will always have the warmest memories of the Westin Calgary...as will their Aunti. Thank you SO much!!!
August 15, 2012
Rated 4 out of 5 by Betty67 weekend getaway
This was my second stay at the Westin.
The rooms are clean and beds are great!
Love having the Keg restaurant in the hotel, and Starbucks. Too bad that the Starbucks doesn't stay open longer in the evenings.
Wish that the bar fridge that was in our room kept our bottle beverages colder.
Otherwise, a great hotel to stay at
July 24, 2014
Rated 3 out of 5 by Beast102I NIght staff was unhelpful.
After staying at the hotel for 3 nights and taking all my meals in my room without exception on the third night when I tried to order late night room service I was informed by the night guest services rep that I had no credit card authorized for charges to my room. I contested that I did, and in fact had ordered several room service meals already. I asked the guest services rep to call me back when she had double-checked. She did not call back Over an hour later I received a call from guest services that room service was at my door. I told guest services that because she had not called back to verify that there was a credit card authorization on my room, I chose to eat something else and I no longer wanted room service.
June 29, 2014
Rated 5 out of 5 by regulartravelguy Platinum recognition.
Junior suite upgrade for being platinum! Great service and great hotel. Close to all downtown and $40ish cab from airport.
January 8, 2014
Rated 3 out of 5 by laura1000 temperature issues
This hotel had very helpful and friendly staff, but we hosted a conference there and the rooms were literally freezing cold. While we were setting up it was 62 degrees F in the conference room. We requested the temperature to be turned up and although it seemed as though someone was trying to do this, nothing changed. I personally ended up spending the evening in bed trying to warm up. My room was not the warmest either even though I tried to turn up the heat there. The conference yesterday was very chilly and our customers were constantly reminding us that the room was cold. Our second day of training moved to another larger room due to the number of attendees today and we still had problems with clients complaining they were cold. the engineer was called and nothing seemed to change. I can't say I would stay there again in summer because air conditioning should not be freezing. It should be comfortable and one should not have to skip out on mingling with associates because they are literally sick because of being so cold. Oh, and I was wearing a jacket (:
July 23, 2014
Rated 5 out of 5 by VOTBS Westin Calgary Downtown
The hotel was conveniently located in downtown Calgary. We walked around the city and many shops were in close walking distance
February 14, 2013
Rated 4 out of 5 by 1501 Comfort and Ease
Thank you especially to Akila! She started my experience out great and the rest of the stay was enjoyable. I don't travel that often so I appreciated her ability to be on point with everything. Thank you again :)
July 23, 2014
Rated 5 out of 5 by JP09 hotel expectations
this hotel consisitently meets and exceeds what my expectations are in hotel living.
July 25, 2014
Rated 4 out of 5 by jimyc Customer Service outstanding
From the Door man to the Hotel Manager, everyone was extremely helpfull whenever called upon.
February 17, 2013
Rated 5 out of 5 by ZuzuD A great hotel
Location of the hotel is excellent, room is very comfortable, pool and gym are very good too.
August 7, 2012
Rated 5 out of 5 by Traveler46 Great place to visit
Not only was the staff and the room great, but we had an excellent meal as well.
August 29, 2012
Rated 4 out of 5 by Karen64 furniture
I stayed in the corner suite which was nice and big and comfortable. I thought it was odd there was a big balacony with no chairs to sit outside . Also the sofa and chairs were a bit dirty and there was no table for us to eat our in room breakfast at, no even a coffee table. I also thought there was suppose to be a microwave in the room . The only other thing is I was disappointed to find out there was no hot tub. I was happy I had a 25% discount for attending the Spartan Race because the breakfast was really expensive for the quality. The beds were awesome and the air conditioning was terrific. Had a good nights sleep, which was the main thing.
August 22, 2012
Rated 5 out of 5 by Allan816 Centrally located, wonderful staff and a very good restaurant
My favourite hotel in Calgary!
December 23, 2012
Rated 1 out of 5 by mrw2857 Worst Westin Experience
I stay at hotels all over the world and quite often SPG hotels. I dropped my bags in the room and went to meetings to not return until late at night. I was put in a room next too the elevator which was very noisy with the movement of the elevator. The toilet also was running all night. The room should not be used at all by any guest. Very bad experience. I will not return to this hotel.
July 17, 2014
Rated 3 out of 5 by TFT7 It's been better
We've stayed here many times before and usually have found the service and level of cleanliness exceptional. But this time the room was uncomfortably hot and the cooling didn't seem to work. My personal items were also removed from the shower the first day so when I went to shower the next morning I realized my hair and skin products were gone. The room was also not as clean as in the past with bottle caps and trash in the drawers.
July 14, 2014
Rated 2 out of 5 by shiv1 Needs Attention to Detail
My room was the very first room next to the elevator, which is the worst choice for noise all night long. The shower door opens on the wrong side and one can easily burn themselves if not careful when adjusting water temperature for the shower.
July 21, 2014
Rated 4 out of 5 by Angus Great service
Max provided excellent service when we checked in and when we checked out.Dean in the lounge was very personable and informative. The food over all was first rate! The only problem with this hotel is the self-parking set up. Very limited spaces.
July 20, 2014
Rated 5 out of 5 by GCfromNYC Excellent Experience
I stayed at the Calgary Westin for a work-related trip and it was a wonderful five days. The hotel is lovely and comfortable, the hospitality is warm and welcoming, and the amenities are top-notch. The next time I come to Calgary, I hope to stay at the Westin again!
July 20, 2014
Rated 4 out of 5 by Franklin47 Good price for the location and quality
Enjoyed our stay at this hotel. Service was very good. Room was very clean and comfortable.
July 21, 2014
Rated 5 out of 5 by Bella9 First Class
This is a beautiful hotel, with many services, it was a great stay for my boyfriend and son.
July 21, 2014
Rated 5 out of 5 by Scorro4 Great Location
Great downtown location within walking distance of most offices
July 21, 2014
Rated 3 out of 5 by Not2happy Check-Out issues
Had to flush the toilet 2-3 times just toilet paper to go down. Small bathrooms with only 1 face towel. I had to ask for my bill at check out and explain how payment was made. At the airport I reviewed my bill and found out I was charged for North American calls when I had the North American telecom pkg. If I hadn't had to request my bill I might not have caught these extra charges. Also, I was there with a conference and missed the booking deadline by a couple of days. Was charged the full $269 rate as opposed to the $179 rate. Even called the hotel to see if the could squeeze me in under the conference rate for 3 nights. No luck.
June 10, 2013
Rated 4 out of 5 by RocMon Awesome atomsphere
II travel for work into Calgary, so my needs might not be terribly complicated – a comfy room, convenient access and perhaps some interesting/fun things to do in the evening. The Westin is the third hotel (all in the upper tier) I’ve tried since starting my Calgary Travels 3 months ago… and it definitely goes to the top of my preferred list!
The hotel has an aura of their fancier ‘W’ hotel, and no compromise on style, cleanliness and great staff operating the hotel. Okay, so reviews are only useful if you provide some constructive feedback and here’s mine for room 828;
- The heat/climate in the room sucks – but this is standard in ultra-dry Calgary – I could not get the temperature in the room to stay comfortable… raise temp and it became crazy dry, lower temp and I felt my head and exposed skin start to freeze (exaggeration) :). Humidity in the room hovered around 27% - I wish they could centrally humidify the air, but this is a very common issue in the city so I do not fault Westin but do suggest they consider improving this.
- TV, wasn’t always responsive when I turned it on… at times the screen would stay dark but I’d hear the broadcast, I had to repeat a couple off-on cycles to get full functionality.
- Hot water in the sink, turn hot on all the way… took a good minute to actually get hot water – and the strange thing was after the water got hot I’d turn on a bit of cold water and then it seemed like the water went from boiling to ice… was a bit tricky to work with, but not a big issue.
- On the plus side, the Westin provided great room coffee and also complimentary water bottles – yippy! The other two places would ding me $4.50 and $7 for a 1l convenient water bottle – so I was very happy to see the Westin did not stoop to the convenience cash-grab.
- The Westin is also conveniently on the +15 network and with all the other positives going for it, I may never try another hotel in Calgary! :)
January 10, 2013