Rated 5 out of 5 by Toto Room Comfort
The only reason I gave you a "GOOD" rating for room comfort was because thete were 4 of us and the room felt small. We were bumping each other trying to get into the bathroom. But the mattreses were very comfy. So that was important ;-) Overall, Excellent Hotel. We would definately stay there again.
April 10, 2013
Rated 3 out of 5 by Montanajimmi Cold room!
When we arrived in our lovely room, the temperature was short of freezing! It never really warmed up and when we asked if there was any way of really regulating the temperature, someone brought us a very small heater which did nothing to improve the situation! And where was the mini refrigerator?
August 3, 2013
Rated 4 out of 5 by AKFung Westin Calgary - Great for Business
Central location; modern; good Green program; comforable beds and nicely appointed bathrooms with good lighting; good meeting space; hotel catering is good; value for money
April 9, 2014
Rated 4 out of 5 by Heather8 Never received points for enrollling in the Green Choice program
I would have given this hotel 5 stars except I never was credited my 6 nights worth of points at checkout for enrolling in the Make a Choice Program during my last stay. Called customer service to follow up and still no luck. Next time I will be will sure to ask for documentation upon checkout.
September 7, 2013
Rated 3 out of 5 by bobbo fire alarm safety comment
During the 2am fire alarm on Feb 27, I did not see hotel staff effectively directing hotel patrons what to do. Hotel staff were not visible. Orange safety vest stored in the lobby for staff may have helped this. Training on where guests should muster and how staff should direct them is needed.
March 1, 2013
Rated 4 out of 5 by Mel70 Nice property
This was a very nice property in the heart of Calgary. Would definitely bring my swimsuit next time as the pool has a gorgeous view. This property is very dog friendly and that is so hard to find.
March 31, 2014
Rated 4 out of 5 by Julianna Friendly staff
I would suggest that you let your guest know about the construction that is going on next to the hotel.
I was hoping to sleep in and was woken up at 7am by the construction noise.
If the person is awake early it is not a problem, but it your guest wants to sleep longer it is very inconvinient
February 4, 2013
Rated 3 out of 5 by Allison2000 Heat control
The room was too warm at night. Also, very little hot water in the morning.
April 25, 2014
Rated 4 out of 5 by don0007 average hotel, excellent staff
This hotel is looking a bit tired. The towels and facecloths were like using sandpaper. I was quite disappointed to see the bathroom laundry so poor, when the room rates are high enough this should not be the case. The staff in the restaurant was first class as was the food quality.
November 12, 2013
Rated 5 out of 5 by HoustonGabe Amazing Staff
Aside from the excellent rooms, the best thing about this hotel is the staff! I have stayed in Calgary at this hotel 5 times in the past 4 weeks, and would like to thank several of the staff members for making the experience that much better.
Akila, at the front desk was very helpful with locating boxes of supplies that my company had shipped to the hotel. She even remembered my name when I walked in the front door!
Pallavi, with banquet services, spent extra time with me helping to ensure that our group's meeting room needs were met. She also managed to remember me from one week to the next.
And finally, Annie T., in the breakfast room, was always very nice and extremely friendly, (and always remembered to bring a to-go cup of coffee for me).
Big rooms, nice views, fancy amenities are easy to forget. It's the little things, the personal touches, that make a stay enjoyable. For all of these and many others, I would like to thank Akila, Pallavi, and Annie for making these past few weeks truly memorable.
October 2, 2013
Rated 1 out of 5 by Schube Only if all other hotels were booked up
Old, tired and dirty rooms. Long past due for a remodel.
This hotel is for business travelers only. Definately not suitable for any romantic getaways.
As soon as I saw the facilities, I wanted to leave. Hotel staff advised that I would have to pay even if I chose to leave. Nice!
September 26, 2013
Rated 4 out of 5 by famTexas Maykin: A Rockstar in Housekeeping
Just want to tell the world about a wonderful exprience I had at the Calgary Westin last week. Housekeeper went WAY out of her way to sew on a button to my blazer without being asked to do so. Her "servant's heart" was very much appreciated. The world needs more Maykin's in it.
September 30, 2013
Rated 5 out of 5 by nathaniel13 Brilliant!!
I absolutely loved this hotel! Staff were great! I was able to check in very early and the rooms were very clean.
I would recommend this hotel for pleasure, business, and maybe even a vacation. With a great location you are near a mall and the main hub of Downtown Calgary!
November 11, 2013
Rated 3 out of 5 by DeeDee905 A Hit and a Miss
Excellent, friendly staff and a great location. Room was clean but thermostat was not working - room was cold but said it was 22 degrees! Had to layer to get work done. After a long day I was very disaapointed with my room service meal - the fried chicken was beyond dry.
November 18, 2013
Rated 5 out of 5 by FlyingD A comfortable stay in Calgary
Great location in downtown Calgary with comfortable features inside the hotel and lots to do in the vicinity of the property.
April 11, 2014
Rated 4 out of 5 by Geoff67 Westin Calgary
Overall the Westin Calgary is a very nice hotel living up to the comfort you expect from Westin Hotels. Well located downtown, with all the amenities, friendly staff, and well appointed rooms. The only downside would be it is overpriced compared to other Westin locations.
September 24, 2012
Rated 5 out of 5 by AmyG Great service and beautiful rooms
My partner and I stayed at the Westin and were 100% happy with the service & the beautiful room! Nothing was a problem for the staff anytime we asked a question everything was done with a smile and ease. I would defiantly reccomend and stay here again. What a great hotel!
January 2, 2013
Rated 5 out of 5 by Violet67 Violet67
This hotel is located in the heart of downtown Calgary and connected to the +15 which we enjoyed..Everyone was accommodating and the room was quite nice with comfortable beds..I would certainly recommend staying at the Westin Calgary and I will stay on my next visit.
January 3, 2013
Rated 3 out of 5 by PJB2014 Very small room
not happy with the room I was given on my last stay. Room was small, bathroom was very small, no door on shower, no clock in room when I arrived, room was cool, a small electric heater was needed to heat the room. Not a good experience for this stay.
January 12, 2014
Rated 4 out of 5 by Mckitty134 Central location giving easy access
We enjoyed our brief stay and would definatley return to Calgary. The hotel was excellent,however compared with the other hotels we've used on this trip the room was on the small side. Excellent evening meal in the Steakhouse restaurant, steaks to die for!
May 13, 2013
Rated 4 out of 5 by smac Great Staff
The staff at this hotel was exemplary! I was greeted from when I got off my shuttle and by every staff person I saw. The conference manager Toby was exceptional, he was busy, efficient and wonderfully polite! Great job to the whole Calgary Westin team!
October 26, 2013
Rated 1 out of 5 by Eskie Rude Staff
Very expensive -$500+ for 2 double rooms, would not take SPG points. All staff except the Bell-boys were very rude! Run-down hotel for a downtown location! Sure it was Stampede time but that's when you should be at your best, not just gouging for money!
July 19, 2013
Rated 3 out of 5 by blueskyjeff Ddin't meet any of my expectation from other westin.
My very first issue with the hotel is the parking lot. Very confusing with only one lane in and out, and still need to pay the full price for it.
The room doesn't have much a view to talk about. The front desk is not very friendly to greed the guests.
September 28, 2013
Rated 4 out of 5 by Gallus Calgary
Once again my stay at the Westin was almost perfect. Check in was excellent. I stayed in the executive tower which is where the pool and gym are located. Breakfast buffet was really good and was offered a coffee to go .... great staff as usual!
November 4, 2013
Rated 5 out of 5 by j4jj love staying here
We love to stay here when in Calgary. The staff are lovely and helpful; and there are great restaurants and shopping nearby.
March 31, 2014
Rated 5 out of 5 by RA123 Storm Stayed in Calgary - well taken care of
I arrived in Calgary in the middle of a blizzard. The Westin stafff was very hospitable and took great care of me. You were most helpful the following day to locate transportation to the airport for a party of 6. Thank you Calgary Westin!
December 5, 2013
Rated 5 out of 5 by KGTurnak This hotel has great features
Very comfortable beds and close access to major streets and venues in the city.
April 9, 2014
Rated 5 out of 5 by Mark38 great hotel and great rate
One day advance notice and received a great rate. Service was excellent as usual.
April 6, 2014
Rated 5 out of 5 by dwdandns2545 Perfect for working downtown
Great location and connection to the above ground transportation system in downtown Calgary. Restaurants in hotel are top notch. Excellent gym and swimming pool.
March 11, 2014
Rated 4 out of 5 by Cindy50 Front Desk Staff
Were very nice and tried to be helpful but some of them could use more training. We had 4 rooms booked way in advance, but they were not close together. Also on check out, one room bill was incorrect and there was an overcharge.
July 22, 2013