Rated 4 out of 5 by jbob3903 Some minor staff issues
I asked for my bill so I could take it for reimbursement and a couple of issues resulted. First of all the front desk clerk produced the wrong bill. (same last name). When I noted the problem and called down to front desk they sent someone up with a new bill. Two rather awkward things occurred. First, the other patron had been charged a lower rate for the same level of room and second the individual who delivered the form made it apparent he would expect a tip. Rather strange when he was correcting an error.
March 29, 2013
Rated 5 out of 5 by VictoriaOfKent Definite comfort
I was impressed by the hotel's provision of comfort, cleanliness and customer service. I did not want for anything!
March 27, 2013
Rated 2 out of 5 by SoLongWestin Musty smell in room.
Room appearance was fine, however when the windows were closed it quickly developed a very musty smell. By the second night I was sleeping with the window wide open (freezing in room). Advised staff, who put a (loud) deionizer in room, which helped a little. Finally I got on my hands and knees and found the carpet along the exterior wall was wet, probably due to leaking window or flashing. Advised staff who asked me what I wanted. Since I didn't think I should have to ASK for a new room, especially at $345.00/night, I checked out.
March 27, 2013
Rated 1 out of 5 by Ed2013 No A/C. No Humidifier
Compared to Hotels closed by, the Westin was disappointing
March 27, 2013
Rated 5 out of 5 by JohnC Incredibly considerate staff - engineer Paul, thank you!
As I write this, I've got a nasty bout of the flu, shivering, fever. I couldn't figure out how to increase the heat in the room, and the front desk asked Paul, an facilities engineer, to come up and help.
He pointed out the heating source, and then, noticing I was not feeling well, not only offered a space heater, but asked if I wanted the tea.
And then, to top it all off, he went and got the tea himself off of a service cart, saying "I saw how you felt, and I didn't want you to wait."
That's incredible service, and I'm very, very appreciative. Thanks Paul!
March 24, 2013
Rated 5 out of 5 by Darryl24 Business Stay
The hotel staff are very professional and courteous. I enjoyed my stay at the hotel again. The staff provide consistent high quality service and I will stay at the Calgary Westin again.
March 23, 2013
Rated 4 out of 5 by Paul Room temperature
It is the second time I notice this in 2 different stays at your hotel , I was freezing all night in my room and the thermostats was not starting the heating from midnight to 7 am , at 7 it kicked in . I do not work 9 to 5 and getting in my room when it's cold is not pleasant . You probably have an automatic system. That turns heaters off . I did not enjoy that . That is why I rated room comfort so low . I was very please with the rest of the room and hotel as usual . Don't know if it only me but this is a second time same hotel .
March 15, 2013
Rated 4 out of 5 by Harriet Minor Irritation
My stay was nice. I was just disappointed because my toilet kept running. I called to have it fixed once and it remained quiet for one day and went back to running. Very annoying.
The happy hour was very nice and a good time to relax after a day of meetings. The staff there were very accommodating to my dietary needs.
March 14, 2013
Rated 3 out of 5 by redasuka Great staff, not so great rooms
I've stayed in several hotels in downtown Calgary during this visit and I'm afraid Westin somewhat missed my expectation. Actually it's not the staff's fault but the rooms really need renovation to achieve an acceptable comfort level. I've been staying in both the tower and main building in two separate stays, and both rooms were cold and not sufficiently noise-insulated at night. AC was controlled by an very outdated analog dial which was most likely not functioning at all. There was a construction site next to the hotel and was very busy and annoying at night. However, even though the room was less than comfortable, the staff did a great job to make room nice and clean and front desk reception was as good as any Westin's. All in all, it is not difficult to find a larger and more comfortable room at a comparable rate in downtown Calgary.
March 6, 2013
Rated 3 out of 5 by JR81 Great place but that darn fire alarm
Great place to stay. I think the beds are some of the best of stayed in. I know it's outta the hotels hands but the fire alarm going off at 2 Am and waiting outside before we could go back to our rooms sure wrecked my sleep. I'm not sure exactly why it went off (i think something to do with the keg) or if it could have been prevented.
March 5, 2013
Rated 4 out of 5 by HMT0213 Disappointing...
This week we were awaken shortly after 2am (mid-week) by the fire alarm necessitating evacuation of the building. Guests are outside in their coats and pajamas in late February... after about 45 minutes we are assured it has been a false alarm and we can go back to bed (right...). You would think a brand like the Westin would do something for guests other than slip an apology note under the door. Bad!!
March 3, 2013
Rated 3 out of 5 by bobbo fire alarm safety comment
During the 2am fire alarm on Feb 27, I did not see hotel staff effectively directing hotel patrons what to do. Hotel staff were not visible. Orange safety vest stored in the lobby for staff may have helped this. Training on where guests should muster and how staff should direct them is needed.
March 1, 2013
Rated 4 out of 5 by martinismama professional staff
I highly recommend this Hotel. Perhaps one of the best trained staff of all the Canadian Hotels for the business traveller
February 26, 2013
Rated 4 out of 5 by LindaB Beds are amazing......
Loved the bed in the room - so comfortable. Only complaint would be that we were right next to the elevator, so it was a bit noisy.
The room was very nice.
February 26, 2013
Rated 5 out of 5 by Verified Reviewer My New Favorite Calgary Hotel
Stayed at the Westin Calgary for the first time. I spent 5 nights there and I love this hotel. I have travelled the world and stayed at some of the finer hotels. The Westin Calgary gets 5 stars from me because they give awesome service that's not in your face. The staff are almost in the background waiting for whatever needs you might have . Friendly, courteous, and professional. A class act all the way. If you want the security of a big brand name hotel in Calgary, the Westin is a great choice.
February 25, 2013
Rated 3 out of 5 by Geebo Great staff, but furniture needs updating
The staff was very helpful and attentive at check-in as well as during the course of my stay. I chose the Green option so no maid service, but everyday my water, shampoo, and lotion were replenished. The only thing that didn't get replenished was the soap, so perhaps housekeeping can make a note to resupply the soap. The furniture definitely need to be updated or changed out as the chair in my room was stained that comes with age and usage.
February 25, 2013
Rated 5 out of 5 by tfsa Always a pleasure
It really is a pleasure to stay at the Westin in Calgary. The quality of service is outstanding.
February 23, 2013
Rated 4 out of 5 by CrescentTipu Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013
Rated 4 out of 5 by jimyc Customer Service outstanding
From the Door man to the Hotel Manager, everyone was extremely helpfull whenever called upon.
February 17, 2013
Rated 5 out of 5 by VOTBS Westin Calgary Downtown
The hotel was conveniently located in downtown Calgary. We walked around the city and many shops were in close walking distance
February 14, 2013
Rated 3 out of 5 by TomL Average
The room was average at best. They gave me a voucher for $5 when I agreed to their "Green Choice'. By Green Choice they mean that I agree to not have my room cleaned in return for a a miserly $5. I don't know how this is green but it does save the hotel from having to pay room staff. The voucher is supposed to be good for food and beverage outlets in the hotel. Problem is that when I checked out at 6 am none of these places were open! Score two for hotel and zero for paying customer.
February 11, 2013
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013
Rated 4 out of 5 by RocMon Found the room to avoid on my 6th stay!
I obviously love the Westin Calgary, as this is my 6th stay this year (yes - business travel) - but... the room this week was in serious need of adjustments. Not quite enough for me to ask to be moved, but - oh so annoying every single morning .
If you start your day with a shower (I hope you do) this room could challenge even the most positive person!
I'm of average build, 5'7" and ~155lbs, I didn't measure the size, but it certainly felt like about 2'6" x 3'6" - which wouldn't be so bad but the design was horrible! They used a solid glass partition which only covered about 60% of the 3’6” opening and the rest was left open (no curtain or sliding glass like the other rooms). Because of this ‘design’ (I think) they used one of those rain head shower fixtures… now here’s the problem – the rain head was low flow and the water dripped approx. 6” from the wall… same place where the soap shelves were installed. With this setup, I could not avoid bumping and touching the walls and soap tray shelves constantly – and with the low flow rain head… if I tilted the head to spray water further outwards it would actually spray closer to the wall since only the lowest part of the head dripped water (hard to explain).
As if this wasn’t enough frustration, here’s a quick list of other annoyances which probably wouldn’t have bothered me as much if I had started the day with a comfy shower;
- Toilet didn’t flush completely (even without solids and a single tissue), required holding the lever and good luck to get a complete flush
- Housekeeping was, well, unpolished… I noticed some hairs stuck to the wall in the shower on my first morning and they were still there on the last morning – this is an issue mostly because of the telephone booth feeling shower in my main complaint
- Housekeeping strike 2, Calgary is bloody dry… I use a lot of their moisturizer and take them with me to the office for use during the day – they replenish consumed toiletries in a somewhat random manner… and I usually have way more shampoo conditioner (which I don’t use) than humanly necessary and run out of moisturizer and body wash. (aren’t those supposed to be completely stocked up daily?)
- Housekeeping strike 3, normally they stock the in-room coffee with 2 regular and 1 decaf coffee pouches… the coffee is acceptable (at best) and I need to have two before leaving the room for work – Defac is not an option for me, but on my third morning I woke to three decaf pouches – Ahhhhh! Did not have a good morning without my caffeine!
I’m hoping there aren’t a lot of rooms like this in the hotel and I will try to remember to ask about the shower on my next check-in … and hope you take my review as constructive criticism because I still love the Westin!
February 7, 2013
Rated 4 out of 5 by Julianna Friendly staff
I would suggest that you let your guest know about the construction that is going on next to the hotel.
I was hoping to sleep in and was woken up at 7am by the construction noise.
If the person is awake early it is not a problem, but it your guest wants to sleep longer it is very inconvinient
February 4, 2013
Rated 4 out of 5 by freezinginsaskatchewan green option
At check in we we given the "green" option. No towels changed seems OK to me, we always reuse our towels. As a small reward we were offered a $5 starbuck's card. We were not told that we would have no maid service and that we would only get the card on one day. So for $5 we had no maid service for an entire weekend. Seems a bit chintzy to me.
January 29, 2013
Rated 5 out of 5 by Peter Great Downtown Location
Very well appointed property and location in downtown and close to Auclair Market.
January 29, 2013
Rated 4 out of 5 by Rjd28 Nickle & Dimed
Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room.
Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46.
January 28, 2013
Rated 4 out of 5 by Keith27 Good Hotel - Beds were great
Nice Hotel - Getting a little dated
January 28, 2013
Rated 5 out of 5 by pbut Ideally situated in downtown Calgary
The room was excellent. The gym facilities were a little limtied.
January 26, 2013
Rated 1 out of 5 by Negotiator C-Train Westin Station
I love this hotel thus I keep coming back. However, for the second time around it disappointed me again. I as put in a room on the business tower right next to the elevator location. Sleeping at night was very challenging due chiefly to the constant noise generated by the elevator. The experience was like sleeping right in front of a train station hence the review the title. I liken it to the bad experience I had staying in a hotel on 8th Ave downtown Calgary two Stampede years ago. The ear plugs didn't do any wonder. I stayed away from having to use it as it will prevent me to hear my cell phone's alarm clock to wake me up at 5:00 a.m to prep for work at 6:00 a.m. Not sure if there'll be a third disappointment to be had if I was to book up a reservation for my next trip in March. This what I get for being a Gold SPG member.
January 25, 2013