Rated 2 out of 5 by katc39 Shower area unappealing
After a long day of travel, you look forward to a nice shower before you turn in. This relaxing shower cannot be had at the Westin. I encountered a large square shower head hanging from the shower ceiling which dribbled water down (I believe they call it "rain style"). There was only a small slab of glass about 2 feet wide enclosing the rain shower head portion which caused water to escape from the shower stall which caused a water hazard. No shower curtain, no shower door. I am an average sized woman, my husband and son had a much tougher time. I have experienced european showers before so the style of "no shower door enclosure" is nothing new to me, but this style was not executed very well at this facility.
September 28, 2012
Rated 4 out of 5 by Geoff67 Westin Calgary
Overall the Westin Calgary is a very nice hotel living up to the comfort you expect from Westin Hotels. Well located downtown, with all the amenities, friendly staff, and well appointed rooms. The only downside would be it is overpriced compared to other Westin locations.
September 24, 2012
Rated 5 out of 5 by SAM35 Excellent Experience
it was a great stay, right from the moment we walked and were greeted at the front door. Room was excellent and service as well
September 17, 2012
Rated 5 out of 5 by Hubb When in Calgary I always try to stay at the Westin
I've been staying at this hotel for years. It is centrally located has great work out facilities and great restaurants if you don't want to venture out. Staff is always accomodating and friendly.
September 17, 2012
Rated 5 out of 5 by Traveler46 Great place to visit
Not only was the staff and the room great, but we had an excellent meal as well.
August 29, 2012
Rated 4 out of 5 by Karen64 furniture
I stayed in the corner suite which was nice and big and comfortable. I thought it was odd there was a big balacony with no chairs to sit outside . Also the sofa and chairs were a bit dirty and there was no table for us to eat our in room breakfast at, no even a coffee table. I also thought there was suppose to be a microwave in the room . The only other thing is I was disappointed to find out there was no hot tub. I was happy I had a 25% discount for attending the Spartan Race because the breakfast was really expensive for the quality. The beds were awesome and the air conditioning was terrific. Had a good nights sleep, which was the main thing.
August 22, 2012
Rated 5 out of 5 by LeeAnna Ms.
Although I've been lazy about writing a review, my stay at the Westin Calgary has always been " top notch". And the staff, what can I say.. Jill, Peglia, Michael, Annie, John, Helena ALWAYS greets me with a smile, and my lemon. The bellmen - Christopher, Tyler and all are prompt with the luggage and the cab. The front desk knows how to get things done quickly - April, Luis, Sara and all THANK YOU. You guys made me feel like I was returning home
August 21, 2012
Rated 5 out of 5 by Artteacher Everyone was a Concierge
Not only was the room quite lovely, but all the staff we spoke with was very helpful.
August 21, 2012
Rated 5 out of 5 by Tony76 Great stay
Perfect example of a Westin Hotel. Great clean rooms, friendly staff.
August 20, 2012
Rated 5 out of 5 by Daisy12 Reliable
Westin Hotels are reliable in their standards, facilities and quality of the staff they employ. Rooms are clean and have comfortable beds. The Calgaryn Westin is no exception to this.
August 17, 2012
Rated 5 out of 5 by Henry47 the people
the hotel has some great amenities but the best part are the staff; they are friendly and helpful. They make the stay a pleasure.
August 16, 2012
Rated 5 out of 5 by dcmens Special Wedding Memories
I booked this room as a gift to my nephew on his wedding night. The Westin Calgary Team (in particular Shaddy and Sarah at the Front Desk) went FAR above and beyond. I assure you that this wonderful young couple will always have the warmest memories of the Westin Calgary...as will their Aunti. Thank you SO much!!!
August 15, 2012
Rated 5 out of 5 by Jenn427 Overall great
service was great. buffet breakfast was good. rooftop pool was nice. will definitely be staying again
August 10, 2012
Rated 5 out of 5 by ZuzuD A great hotel
Location of the hotel is excellent, room is very comfortable, pool and gym are very good too.
August 7, 2012
Rated 3 out of 5 by Frank123456789 Watch your bill
The staff and the room were very good , they did a BAD job explaining their green program but the worst thing was they overcharged us by about $500.00
August 4, 2012
Rated 5 out of 5 by karenl Great location, excellent hotel
We stayed for the Calgary Stampede. The location was convenient for transit to stampede grounds. Very comfortable and clean. Gave us free cowboy hats for the stampede. Staff seemed a little unfriendly both at the front desk, concierge and restaurant, perhaps because they were overwhelmed by the number of guests due to the stampede.
July 10, 2012
Rated 4 out of 5 by Scubagallag Perfect Location
For my first time in Calgary and at this Westin I was very pleased with the location downtown. Centrally located we were within walking distance to all our meeting as well as the many location for lunch and dinner.
The rooms were clean and the decor seemed very new.
Would recommend this hotel if staying in Calgary
July 2, 2012
Rated 2 out of 5 by DebbieK Disappointed
I was staying with a friend and had reserved a suite with a balcony and two double beds. I had requested a south or west facing balcony with the hope that we could enjoy the evening sun. When we checked in at 4:30, we were told that no suites with double beds were available. When we were unwilling to accept a double bed suite without a balcony or a balcony suite with a king bed, we were told if we waited an hour, a double bed balcony suite would be available, but it was north facing. Fine. Although the suite was spacious and the beds were comfortable, the balcony was very noisy, due to constant noise from the building's HVAC (I think). There was also no furniture whatsoever on the balcony, so we had to lift and drag the only two chairs in the room (desk chair and large sitting area chair) back and forth off the balcony. We would have expected at the very least that the balcony would have had a couple of plastic chairs and a little plastic table. The room also seemed to be missing some furniture (no coffee table in the sitting area, etc.) All of this made us wonder if perhaps we had been given a room that was not normally used. Disappointing given the price we paid for a high-end hotel. Service was prompt but very expensive.
June 26, 2012
Rated 5 out of 5 by Eeclaire Travel Retreat
Extremely comfortable - welcome retreat after traveling throughout the week. Room was extremely comfortable and nicely furnished. I was upgraded to a SPG floor and breakfast with my Starwood membership. The free wi-fi was also easy to access and had good bandwidth.
I would definitely stay here again when visiting Calgary.
June 24, 2012
Rated 5 out of 5 by marsunshine Caring Staff
After a demanding work week and coming down with the flu, I decided to stay in Calgary over the weekend. Hue Luu, the housekeeper, noticed I was not feeling well. When I returned to my room, Hue took the initiative to have a hot tea service set up in my suite with a very thoughtful note. I truly appreciated the comforting gestures. This is one example of the outstanding Westin Team's care of guests!
June 12, 2012
Rated 3 out of 5 by BAYCLUB ROOM 1111
WE STAYED AT THE WESTIN ON JUNE 1ST/12 AND I WAS VERY DISAPPOINTED. THE ROOM APPEARED DARK AND UNINVITING. ONLY ONE CHAIR TO SIT IN BUT LOTS OF SPACE FOR 2. THE TOWELS WERE RAGGED AND THESE KIND OF TOWELS I USE FOR WASHING RAGS AT HOME. THE BAR ON THE MAIN FLOOR AGAIN IS NOT WARM OR COZY. JUST DOES THE JOB, MEET SOMEONE FOR A DRINK AND HEAD OUT. I WOULD NOT WANT TO STAY AT THIS LOCATION AGAIN.
June 5, 2012
Rated 5 out of 5 by Char44 Over the top!
We stay at this hotel whenever we are in the area because each time is exactly as wonderful as the last. My expectations were exceeded on my last trip. I arrived in the evening on a Monday night and was greeted by a cheery Westin employee named Jane. She efficiently checked me in and added lots of care and attention. She asked if I would like to move away from the elevator room which was thoughtful. The room was beautiful, with a lovely view and lots of extras. I'm sure it was an upgrade and such a lovely surprise. Her extra touch made my night away from home for work so much more pleasant.
May 30, 2012
Rated 5 out of 5 by TrishMcC CCPA Conference in Calgary at the Westin
We loved staying at the Westin. The staff were excellent at accomodating my lactose intollerant/milk allergic body. Essence provided a great spinach/salmon salad for lunch and the amazing buffet breakfast. The hotel was close to walking along the river and to many great restaurants. The manager's welcome in the liquid lounge was wonderful. The conference facilities were amazing. My experience with the valets, the conceirge and the front desk was extremely positive. Calgary itself was great and the walkways allowed us to walk in comfort - so many coffee shops!
May 30, 2012
Rated 4 out of 5 by Shango3791 Great place to stay!!!!!
Not a lot of negatives as I cannot wait to come back again. Just some notes for improvement.
- The valet parking signage was not very clear as to how much you will be charged daily. Parking can be expensive.
- The pool location is not the most convenient as it is located in a different tower (not too much you can do here).
Overall, The Westin is a great place to stay and I will recommend it to everyone.
The beds truly are, "heavenly."
May 29, 2012
Rated 3 out of 5 Hmmm
I had originally booked this as a romantic kick-off for my wifes 50th birthday and our anniversary. While booking I explictly asked for a king bed. When I checked in I received a very small room with two doubles beds, this is not romantic at all. We had to spend the night sleeping in seperate beds. I did ask at the front desk to change and the hotel was booked solid. I have to wonder who got our booked King Bed? The only offer of restitution was a free breakfast. Like I said this was to be a surprise for my wife the real surprise was to be sleeping in two beds.
May 16, 2012
Rated 5 out of 5 by Jimtraveller Another great stay!
Check-in and check-out processes were a breeze.
Staff were very welcoming and courteous.
Got upgraded to Business Tower.
Buffet breakfast was fantastic! Allison, the wait staff to my table, was great!
This is one of the few hotels that I would stay when I stay in Calgary.
May 15, 2012
Rated 4 out of 5 by Jimtraveller Another great stay, but housekeeping staff caused the 4 out 5 (otherwise 5 out of 5)
This one of hotels that I would normally stay in Calgary.
The feedback was for the stay on May 4th.
Got upgraded to the business tower.
Front desk was professional and courteous for both check-in and check-out processes.
Buffet breakfast was in service this time. Experienced a bit less than perfect experience here: the waiter has seen me before more than 1 dozen times, however with some degree of indifference when seeing me again. I had to ask three times for a "to go" coffee cup to get some coffee to go from my coffee jug. Three times! He had only 4 tables to wait on, in very close proximity to each other's tables, so why so unattentative?
Similar to the comments with the other plat guest's feedback, my experience with the housekeeing was very odd as well. I had requested a late check-out by 4pm, and I also clearly had my "do not disturb" tag on the door nob. And the maid yet still tried to get into my room to clean. If I had not rushed to the door to stop here, she would have made her way in while I was in the bathroom! And that was before 10am!!!!! And I saw she had the "do not disturb" tag in her hand! Why disturb when she saw "do not disturb" sign?
So a great stay in general, but some areas of service lagging or lacking.
May 6, 2012
Rated 4 out of 5 by Jimtraveller A great stay
Positives: great front desk staff with check-in and check-out processes.
Got Business package upgrade, with free NA telephone package.
Also got free in-room movie certificates from the hotel manager.
What needs some improvement: buffet breakfast was not in service in the morning, and yet no one in the restaurant's wait staff offered any explanations. Their buffet is way better than their menu, in terms of price and value.
May 5, 2012
Rated 3 out of 5 by Robert350 Typical Westin that needs some updating
This is an average Westin. The lobby and public areas are neat and tidy. The rooms are in need of an updating... a bit worn around the edges. I had a room in the Executive tower on an SPG floor. Not sure how these were different than an average room. Having "The Keg" restaurant attached to the Hotel as well as a Starbucks are good reasons to stay at this property. Some odd experiences with housekeeping, but overall an "OK" stay.
April 16, 2012
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012