Rated 4 out of 5 by JLVB wonderful, would stay again!
Had a wonderful stay. Beds were extremely comfortable and the staff responded quickly to all my requests (room with a fridge, a humidifier, spoons/bowls). Would absolutely stay again!
June 3, 2014
Rated 5 out of 5 by wolf50 ...and once more: couldn't be better.
One more relaxed 1-night-stay. No-hassle valet parking, affordable rates (weekends), extraordinary friendly and knowledgable staff at the reception, great room with a view and a comfortable bed with luxury bedding, very clean, nice amenities - exactly what it needed after a long business week and an impressive performance of the CPO. Will continue to stay at the Westin.
May 15, 2014
Rated 5 out of 5 by Oilers11 Home Away from Home
Westin Calgary is definitely my #1 choice hotel to stay in. I used to frequent more during business trips and now Personal Relaxation. The staff is amazingly fantabulous and Rachel @ Concierge is 6-star service every time I see her. Heavenly beds/shower, yes I love and you must stay for Wknd Brunch "Gluten free toast" Bonus! Overall, I've travelled and stayed with Westin Canada wide and Westin Calgary is my #1 hotel. I want my wedding banquet there..Thank you to Amazing Westin Calgary Team Keep it up!! xxoox
August 10, 2013
Rated 2 out of 5 by Kerry62 Have stayed twice and need to be in Calgary again in April 2012
Each time I stayed at the Westin Calgary the Air Conditioning in the room was not very good and the rooms were dusty, I am thinking about booking somewhere else for my stay this year I know it is only one night but in my business one night one month one year each of our customers are as important as the next. I want to give the Westin another chance but at these rates I am not sure. And why are discounts showing that you have to book by December 31.2011 hello it is 2012. Why are these rates still showing????
February 8, 2012
Rated 4 out of 5 by jbob3903 Some minor staff issues
I asked for my bill so I could take it for reimbursement and a couple of issues resulted. First of all the front desk clerk produced the wrong bill. (same last name). When I noted the problem and called down to front desk they sent someone up with a new bill. Two rather awkward things occurred. First, the other patron had been charged a lower rate for the same level of room and second the individual who delivered the form made it apparent he would expect a tip. Rather strange when he was correcting an error.
March 29, 2013
Rated 4 out of 5 by hockey2014 Good location--great features
Hotel good location downtown--walking / bike paths close by--restaurants--market--C Train all close. Hotel has great facilities--meeting rooms-keg-pool and fitness center.
June 2, 2014
Rated 3 out of 5 by BusinessTraveller100 Not bad
- The room was clean and well-organized. Plenty of towels etc
- Undergoing renovations but staff made sure room was not nearby
- Room was quiet
- Staff was pleasant
- Ordered room service one night, calamari and bacon cheese burger. Calamari was on hot plate but food was lukewarm. The burger was good. The fries were greasy and cold. Overall 3 out of 10
- The room came with a ‘rain-fall’ shower, the opening was about 16” wide and for a large guy wasn’t convenient. It also flooded the floor.
January 11, 2014
Rated 4 out of 5 by koolvett Westin Calgary Still Has It Right !
My one night stay in Calgary was very good. Room upgrade was nice to have (although the Remote has difficulty at the distance between the TV and the Bed in these big corner rooms. Great bathroom. excellent breakfast. Responsive staff. And getting a "gift" for my 50th stay was Fun !
I'd go back !!
May 22, 2014
Rated 3 out of 5 by sonicjohn Westin Calgary Winter Issue
I very much enjoy this Westin hotel, but I don't often stay here in the Winter. I was not happy with the hotel as the heating and air conditioning system isn't up to industry standards. It was easily 75F in the room as this hotel can only provide heating or air conditioning for the entire hotel, but not both at the same time. Even if it is 30F outside, it was still too warm in the room. Can't stay here in the winter again as I didn't sleep well with such a warm room.
March 18, 2014
Rated 4 out of 5 by Rjd28 Nickle & Dimed
Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room.
Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46.
January 28, 2013
Rated 3 out of 5 by John2711 Some of the facilities need repair/maintenance
The hotel is a bit older but looks nice on the interior. My issue was that there was no hot water in the shower and when I informed the staff about it they seemed quick to try to assist but the problem wasn't corrected. Near the end of my stay I was able to figure out that if you jam the facet all the way to hot then warm water would flow, otherwise at any other setting it was cold. Very disapointed to have to deal with this type of issue for cost of the stay.
March 15, 2014
Rated 3 out of 5 by Gibbyjr1 MAINTENANCE
SHOWER LEAKED ACROSS BATHROOM FLOOR
June 2, 2014
Rated 5 out of 5 by Lexa21 Friendly and Inviting
We picked this hotel randomly amongst dozens of others driving downtown for our stay in Calgary. I really thought that the customer service is very good and I love the fact that dogs stay for free. The only thing this hotel could've used is perhaps a hot tub instead of just the pool, and maybe better parking rates, which are typically high in canadas highest parking rate city. Overall the stay was good and memorable, I would recommend it to a fellow traveller.
March 10, 2014
Rated 5 out of 5 by Thedeek83 Fun Stay
Our stay was tied to the 25th Anniversary celebration of the Calgary Flames Stanley Cup victory. The Westin was an accomodating and comfortable place for our group to stay.
May 26, 2014
Rated 5 out of 5 by Kg111 Guest service
Was extremely pleased with my stay at the Calgary downtown westin overall. The location is great, bed was very comfortable. But the best part was thanks to the service agent Akila M. who when she found out it was our 1 year anniversary she made sure we were very well taken care of. She made us feel welcome and made our stay so much better. We will definitely stay there again. I practically live in hotels as a flight attendant and quite impressed with this hotel service and experience.
August 20, 2013
Rated 5 out of 5 by stlracer Christmas Stay Over
The facility was better than what we expected. We had 8 rooms booked for the evening, made a last minute change and they were most accommodating. Staff helped me get all of our Christmas party materials into the hotel. Parking worked out extra special as I have an oversized truck but they took care of this. No complaints from any of our rooms and the next morning buffet breakfast certainly met the needs of tired people. Thank you Westin for a great evening and experience.
December 16, 2013
Rated 4 out of 5 by Henry8 Great for Conferences
Centrally located with great conference space.
May 28, 2014
Rated 4 out of 5 by 55Nonickname55 confusion around internet charges......
As as SPG preferred memeber I was told I would get free internet service. Upon check out it appeared on my bill, so I had to discuss with front desk and they removed.
May 22, 2014
Rated 4 out of 5 by Warfdon Nicely renovated standard rooms
It was great to see the renovated standard rooms, very nice and modern. The beds were excellent as usual. A few suggestions:
Can we get a few more channels on the tv, especially in this day and age?
The pool was being renovated and the hotel offered use of the Sheraton pool, a few blocks away (not terribly practical in minus 26 degree weather). I don't recall reading about this on the website when booking. If I had, I would have probably stayed at the Sheraton.
December 11, 2012
Rated 1 out of 5 by Negotiator C-Train Westin Station
I love this hotel thus I keep coming back. However, for the second time around it disappointed me again. I as put in a room on the business tower right next to the elevator location. Sleeping at night was very challenging due chiefly to the constant noise generated by the elevator. The experience was like sleeping right in front of a train station hence the review the title. I liken it to the bad experience I had staying in a hotel on 8th Ave downtown Calgary two Stampede years ago. The ear plugs didn't do any wonder. I stayed away from having to use it as it will prevent me to hear my cell phone's alarm clock to wake me up at 5:00 a.m to prep for work at 6:00 a.m. Not sure if there'll be a third disappointment to be had if I was to book up a reservation for my next trip in March. This what I get for being a Gold SPG member.
January 25, 2013
Rated 5 out of 5 by drlove Suprisngly Great Stay in Calgary
Not sure what to expect visiting Calgary but whatever reserations I had I was blown away. The hotel staff were very helpful, the staff at the Essence restaurant were very friendly. One of my better stays at a Starwoods Brand Hotel. Only caveat was my room was kind of small, didn't like that at all. Nevertheless I will come back because I was blown away by the beauty of Banff & Lake Victoria, The Westin Calgary is where I'll be staying!
February 25, 2014
Rated 2 out of 5 by Nat2014 Did not meet expectations.
Our room had no tub, the towels were small, dingy and rough. There wasn't one single bath towel (30x60). The bedding was also dingy and below standards. There was only one robe in the room and it too was dingy and rough from over washing. We only had one chair in the room, which makes it difficult to work side by side if more than one person is staying in the room and both need to work.
Cold, this room was extremely cold and although we turned up the heat, in the morning it was back down to 62 (automatically) because we didn't turn it down. Even the lobby area and wifi area were extremely cold. I've stayed at other Westin's before and this is the only one that has let me down as far as the towels and bedding especially since the hole heavenly bed thing is the main reason I always try to book the Westin or other SPG hotels. Very disappointing.
February 10, 2014
Rated 4 out of 5 by FaigieFlag No fridges...really????
I can't believe that a hotel like The Westin doesn't have a fridge in the room. They have a "cooling chamber" that isn't very cool. We had asked for a fridge but they were all gone by the time we got there, except for a "5' high one that made a lot of noise". It wouldn't have fit in our room in any case. We had to throw out the medication that should have been refrigerated. The staff did provide us with a cooler bag, but it leaked.
February 24, 2014
Rated 5 out of 5 by Piglett Always a holiday at the Westin Calgary
The doorman starts the cycle of warm and friendly service as you drive up to the hotel. The check in desk greets you, acknowledges the SPG and makes you feel so special. On this occassion we had a young employee help us take our bags to our room. He was outstanding and so pleasant. The room was immaculate, the sheets crisp and clean, the bathroom was fresh and the towels were fluffy. It was and always is a great stay at the Westin Calgary - thank you.
December 9, 2013
Rated 1 out of 5 by Schube Unacceptable accomadations
I arrived to find the entire front under construction. Nothing had been mentioned during booking or on the website, so it was an unpleasant surprise. I could not find the Westin parking lot. The sign was covered with a tarp.
For our Anniversary, we were placed into the business wing, which was in great need of remodeling. The furniture was worn, scratched and dirty. This was a most unpleasant stay and I'll avoid Westin in the future.
September 23, 2013
Rated 3 out of 5 by redasuka Great staff, not so great rooms
I've stayed in several hotels in downtown Calgary during this visit and I'm afraid Westin somewhat missed my expectation. Actually it's not the staff's fault but the rooms really need renovation to achieve an acceptable comfort level. I've been staying in both the tower and main building in two separate stays, and both rooms were cold and not sufficiently noise-insulated at night. AC was controlled by an very outdated analog dial which was most likely not functioning at all. There was a construction site next to the hotel and was very busy and annoying at night. However, even though the room was less than comfortable, the staff did a great job to make room nice and clean and front desk reception was as good as any Westin's. All in all, it is not difficult to find a larger and more comfortable room at a comparable rate in downtown Calgary.
March 6, 2013
Rated 3 out of 5 by Geebo Great staff, but furniture needs updating
The staff was very helpful and attentive at check-in as well as during the course of my stay. I chose the Green option so no maid service, but everyday my water, shampoo, and lotion were replenished. The only thing that didn't get replenished was the soap, so perhaps housekeeping can make a note to resupply the soap. The furniture definitely need to be updated or changed out as the chair in my room was stained that comes with age and usage.
February 25, 2013
Rated 4 out of 5 by Shango3791 Great place to stay!!!!!
Not a lot of negatives as I cannot wait to come back again. Just some notes for improvement.
- The valet parking signage was not very clear as to how much you will be charged daily. Parking can be expensive.
- The pool location is not the most convenient as it is located in a different tower (not too much you can do here).
Overall, The Westin is a great place to stay and I will recommend it to everyone.
The beds truly are, "heavenly."
May 29, 2012
Rated 3 out of 5 by baileyb Experience
in general, my room was clean, but not comfortable. Front Desk Clerk would not upgrade me because i was not a Goldmember of LHA. however,i am a member. Please know that my colleague who reports to me was upgraded, overall the room is clean, but not comfortable.
May 1, 2014
Rated 4 out of 5 by Classic53 Good hotel, but needs better communication
We were pleased with facilities and overall friendliness of staff, however we had not stayed here before and were uninformed and misinformed on a couple of key things-like rules of parking, and things included with our stay. This did negatively affect our overall enjoyment of our stay.
April 26, 2014