Rated 5 out of 5 by Momo46 Excellent Customer Service
Everyone was very helpful and friendly but the person that stands out is Jordan. He helped with taking my car and helped us up to our room with our luggage. He took the time to ask us some questions about our visit and shared something about himself as well. Jordan also went above and beyond by sending up a bottle of wine for the girls to enjoy since it was a girls get away evening. It was extremely thoughtful and we were very impressed with his professionalism, friendliness and exceptional customer service. The Westin should be very thankful he is a reprsentative of their hotel. He made our stay standout!
April 11, 2014
Rated 4 out of 5 by PascalClara Excellent hotel option at best location
The hotel is perfectly located, for both business (downtown) and for leisure (between Prince's Island park / river front and the vibrant 8 Ave SW. The room was very comfortable and clean, not has big as for our previous stay (at that time we were upgraded in in a larger room with larger bathroom, even including a TV screen in the bathroom mirror !).
We found all the staff very profesional and polite.
The hotel is connected with Starbuck and The Keg restaurant, plus the best Japanese restaurant in town (The Ki).
September 8, 2014
Rated 5 out of 5 by DjJassy Excellent Service
Staff from all departments were exceptional. Quick, responsive, proactive and willing to go that extra mile - the support to execute our event was truly appreciated and valued.
September 30, 2014
Rated 5 out of 5 by BTBREHM2014 Loved it!
The place to stay in Calgary.
October 1, 2014
Rated 3 out of 5 by Oilers11 Front Desk was Superb
I booked the Junior Suite for Nov 30 Drake concert girls nite out...it was a long drive to Calgary and I paid for the hotel and 4 tickets. Despite ungrateful friends etc, etc Max checked me in and his smile brings comfort and relaxation to Westin as my stress melts away. He upgraded me to a few floors up away the construction view and this is the 2nd time he gave outstanding Cust Service. Minor oops was Sun 4pm checkout, housekeeping came opened our room door to ask if we are leaving soon. I had an anaphylactic shock from allergic reaction had just fell asleep; miscommunication somewhere???!!
December 19, 2013
Rated 5 out of 5 by Char44 Over the top!
We stay at this hotel whenever we are in the area because each time is exactly as wonderful as the last. My expectations were exceeded on my last trip. I arrived in the evening on a Monday night and was greeted by a cheery Westin employee named Jane. She efficiently checked me in and added lots of care and attention. She asked if I would like to move away from the elevator room which was thoughtful. The room was beautiful, with a lovely view and lots of extras. I'm sure it was an upgrade and such a lovely surprise. Her extra touch made my night away from home for work so much more pleasant.
May 30, 2012
Rated 3 out of 5 by Beast102I NIght staff was unhelpful.
After staying at the hotel for 3 nights and taking all my meals in my room without exception on the third night when I tried to order late night room service I was informed by the night guest services rep that I had no credit card authorized for charges to my room. I contested that I did, and in fact had ordered several room service meals already. I asked the guest services rep to call me back when she had double-checked. She did not call back Over an hour later I received a call from guest services that room service was at my door. I told guest services that because she had not called back to verify that there was a credit card authorization on my room, I chose to eat something else and I no longer wanted room service.
June 29, 2014
Rated 5 out of 5 by Ross28 Love this Hotel!
When we arrived at this hotel, the front desk clerk told us they did not have our reservation on file. We showed them the email and she checked us in at the price that was shown on our confirmation email. All staff were very helpful and accomodating, the room was exceptionally clean and comfortable. We were on the 16th floor, and even though there was construction going on right across the street from us, we didn't hear a thing! This was a major plus, as we were travelling with two small kids.
Our experience at the Westin Calgary was awesome - we woud definitely stay here again!
May 5, 2013
Rated 5 out of 5 by 2jays The Calgary Westin
We stayed at the Calgary Westin from June 5 through 9th. The Room was lovely, very quiet even though there was a construction site across from our room. We used the pool which was kept at a lovely warm temperature. The cleaning staff were fantastic. She checked each day to see when we wanted the room done and it was done when we wanted. She gave us the extra decaf coffee we needed each day. The concieige was a great help each day finding activities for our grandchildren, and the valet found us the cabs we needed for our group within a few minutes. The hotel was very busy but you wouldn't know it - everything is done to make sure each person feels important. All in all I would recommend this hotel to anyone.
June 10, 2013
Rated 2 out of 5 by katc39 Shower area unappealing
After a long day of travel, you look forward to a nice shower before you turn in. This relaxing shower cannot be had at the Westin. I encountered a large square shower head hanging from the shower ceiling which dribbled water down (I believe they call it "rain style"). There was only a small slab of glass about 2 feet wide enclosing the rain shower head portion which caused water to escape from the shower stall which caused a water hazard. No shower curtain, no shower door. I am an average sized woman, my husband and son had a much tougher time. I have experienced european showers before so the style of "no shower door enclosure" is nothing new to me, but this style was not executed very well at this facility.
September 28, 2012
Rated 5 out of 5 by MikeNorthVacn Great Stay
My only request when checking in was a quiet room away from elevators. I was given a room on the 17th floor and it was everything I needed and expected.
My only other request was for a portable humidifier, which I noticed being provided to another guest on my floor. Being from Vancouver I struggle sleeping with the dry Calgary air. A humidifier was quickly brought and left outside my door.
I also wanted to commend the valet parking team for being incredibly quick and organized considering the number of cars and taxi's that always seem to be in the front entrance area.
December 16, 2013
Rated 2 out of 5 by jackie408 Not Satisfied with current standard.
There were no book of amenities in the room.
The green program is confusing.
The room was too small for 2 people and did not have two chairs or even two house coats, so one of us had to be sitting on the bed. Never saw such a small bathroom.
The server at your restaurant for breakfast was pushy and rude.
The staff at the front desk, concierge and cleaning were very professional and helpful.
Went to the business center for internet to see a fee charged, and saw ad in our room to see fee charged there as well. When we were booking out we saw numerous people in the lobby and connecting lounge using Wi Fi for free. So we were able to check our emails just before we left. Had we know this before, would have been better.
September 26, 2013
Rated 3 out of 5 by Piefke Good Hotel, Poor Food. Consultant
At reservation time we requested twin beds , but the clerk did not forward the request correctly and we ended up in a single bed.
The restaurant - breakfast was poor.
We lived in Calgary a number of years ago and always enjoyed coming to the restaurants and had better meals.
September 14, 2014
Rated 5 out of 5 by YEGRunner Great hotel in Downtown Calgary
We stayed there for the Scotiabank Calgary Marathon, and having stayed in many Calgary hotels over the years, I'd have to say The Westin is now the only hotel we'll stay in from now on! Beautiful, modern rooms; amazing, comfy bed; great location right by Eau Claire, 8th Ave, pubs, restaurant, shops etc; and most of all - extremely friendly and attentive staff (as anyone who has been to Calgary enough times can tell you, 'friendly' is not the word you necessarily hear most often!). And they didn't just 'put up with' the folks in for the marathon, they truly made us feel welcome - even offering complimentary 'late checkout'. The fact that The Keg is attached to this property doesn't hurt either :). Highly recommended.
May 27, 2013
Rated 5 out of 5 by MelX Enjoyable stay
We stayed in Westin Calgary overnight since our flight was very early in the morning. The rooms are comfortable, clean and well equiped with necessities. The staff was very friendly and helpful. There are few restaurants in the hotel and then more if you go for a walk into downtown. It is well situated in downtown but close to the airport. So if you need to stay in Clagary, this hotel is quite good and has good rates as well.
August 26, 2014
Rated 2 out of 5 by DonLP Nice Place but overpriced
Room construction quality is sub-par. Poor design of shower entry ledge causes bathroom to flood. Door jams are made of particle board that swells when exposed to water from shower. Restaurant prices are very high for buffet breakfast of poor to mediocre quality.
September 11, 2014
Rated 3 out of 5 by sk8rmom4ever Great hotel, staff needs improvements
I was very disappointed with staff at this Westin Hotel in Calgary.
Concierge services were very poor and staff either lazy or not knowledgeable; we were not directed or advised properly and found out the next day (with daylight) how easy and close by it would have been to find what we were looking for instead of hopping around town (luckily Calgary is relatively small)
I asked a clerk at the registration desk if the restaurant offered gluten free options and she did not even know what I was talking about until a colleague stepped in and gave me the answers (yes you do have GF option).
A change of name request in the invoice had to be asked twice, the first time was not completed.
I am not going back to this hotel for sure.
May 9, 2013
Rated 2 out of 5 by Gruellrule Not again thanks
The positives are a good bed semi clean room and great staff and I must thank them for a job well done. These do not balance out a terrible bathroom with knees hitting the wall as you sit sideways on the toilet. A shower that is almost unusable because the shower head is almost over the shower controls!? Also the parkade was absolutely filthy and cramped. Who in Calgary does not accommodate a truck. I damaged my rental vehicle and now have an insurance claim. Totally unacceptable as far as I am concerned and I am not sure how they can be part of this brand.
January 26, 2014
Rated 4 out of 5 by Julius76 Helpful Staff leads to an Awesome weekend!
Despite my car troubles I had a great weekend in Calgary thanks to the help of Krysta, Marcus and Michael (The “super” concierge crew). You guys were awesome and one of the main reasons I will return to The Westin Hotel. Thanks for helping me all the way contacting AMA and Canadian Tire and being sure that things were taking care off for me.
The only thing left to say is: Nice hotel, well located and excellent bed!
August 25, 2014
Rated 5 out of 5 by EOD68 Served purpose extremely well
Enjoyed my stay - great restaurants, and service was excellent throughout
September 15, 2014
Rated 4 out of 5 by JW62 This hotel has great features
This hotel is close to all amenimes that Calgary has to offer
September 15, 2014
Rated 4 out of 5 by Pacioretty Great service and friendly staff
Had a great stay at the Westin in Calgary.
There were many good features about the hotel.
I thought the service provider that does the room bookings could have been better. My friend wanted to upgrade their room (as a result of getting an email promoting this option) and he got very frustrated with the red tape and eventually gave up.
They also could have provided the wifi information by default (I had to call the front desk for info). Plus, it was not free which it seems to be at a lot of hotels.
I would definitely stay here again though. :)
December 15, 2013
Rated 4 out of 5 by Ikarus75 Elegant Facility, Great Location
The room was beautiful and the bedding was fantastic. The complimentary bottled water and self-serve Starbucks coffee/tea (for SPG members) was a nice addition.
Having The Keg Steakhouse and Starbucks right in the hotel was great, and close proximity to Eau Claire Market and Prince's Island Park made the hotel's location an asset.
The one problem with the room was the ventilation system had a pronounced rattle when the fan was on, so I had to turn it off to sleep (this was in room 1111).
Staff were friendly and helpful, although I found the desk to generally be busy and backed up at the times that I approached it. This may have been circumstantial.
Hotel parking isn't cheap, but compared to typical Calgary parking rates, it's not absurd. I would consider $28/day for weekdays a minor detractor though.
Overall, it was a very good experience at the Calgary Westin.
August 16, 2014
Rated 4 out of 5 by BigBob42 Comfortable and well located
Very nice (8) day stay in this nicely situated in down town Calgary Hotel. Comfortable room, great shower and while i did not use the work out facilities my colleagues did and thought very highly of the room and equipment. As with other Starwood Hotels, there was friendly staff with great dining and casual gathering places in and very close by the Hotel.
August 26, 2014
Rated 5 out of 5 by ENJAY Great relaxing stay
Our stay at the Westin in Calgary was great, a perfect weekend getaway that was relaxing and comfortable.
The bed was fantastic, the bathroom was clean and modern. We had a nice view over the river and eau claire market.
We thought the staff member checking us in at the SPG counter was very friendly. Our waitress at the Keg was amazing and the food was great there.
It was great having Starbucks and the Keg in the hotel, we thoroughly enjoyed them. I really have nothing negative to say, great place to stay!
We will definately be back.
November 9, 2011
Rated 3 out of 5 by BusinessTraveller77 Lobby is noisey
Since lobby was renovated it is so open an noisey so check-in staff have to be able to communicate so they can be heard
September 8, 2014
Rated 2 out of 5 by SoLongWestin Musty smell in room.
Room appearance was fine, however when the windows were closed it quickly developed a very musty smell. By the second night I was sleeping with the window wide open (freezing in room). Advised staff, who put a (loud) deionizer in room, which helped a little. Finally I got on my hands and knees and found the carpet along the exterior wall was wet, probably due to leaking window or flashing. Advised staff who asked me what I wanted. Since I didn't think I should have to ASK for a new room, especially at $345.00/night, I checked out.
March 27, 2013
Rated 5 out of 5 by Snyderm86 Another great stay
As usual, my stay was great. The people at front desk and essence restaurant treated me as a special guest. I look forward to my stay next week as well.
September 5, 2014
Rated 3 out of 5 by DisappointedOnce No hot water on our first morning
We stayed at this hotel from 30 October 2011 until 3 November 2011. It's a great hotel. Only on our first morning was there a problem with the boilers and there was no hot water for the shower in a big part of the hotel. That was quite annoying. The problem was solved in the course of the day. We got a letter apologising for the inconvenience. For a hotel like the Westin we were expecting some sort of compensation and not just a letter. That was the only disappointing thing about the hotel. Apart from that we had a good stay.
November 14, 2011
Rated 1 out of 5 by Cushing2014 Terrible Experience
This hotel used to be amazing, when i was a teen we were here for grad and now its just horrid.
- 1st room: It had wet towels still in the washroom, as well as a used robe.
The tub stopper in the washroom wouldn't open to allow for us to use the shower.
In the bedroom the phones werent working either.
They moved us to a second room 3 floors up..
- 2nd room: The pull to make the water come out of the shower head was broken and they sent a repairman up to the room to fix it... our room smelled of WD40 most of the evening...
February 20, 2014