Rated 2 out of 5 by Jimmy61 I would avoid this hotel until the parking situation is improved
The parking garage is unacceptable for ANY hotel, and it is certainly an embarrassment for a Westin property. One morning I waited 35 minutes after calling the valet for my car before it appeared in front. I had been forced to use the valet service because the entire garage was full, but no signage indicated such. The restaurant (Keg) is outstanding in all areas, and this was the saving grace of my week at the Westin Calgary.
September 2, 2013
Rated 4 out of 5 by Rick079 Excellent staff and service, only drawback is shower
The staff is extremely attentive and friendly. Rooms are nice and everything was clean and comfortable. The only drawback to the whole experience is one of the worst shower designs I've ever experienced! The bathroom is very small so I understand the dilemma, but a shower where you virtually have to stand up against the wall to get rinsed is a problem to say the least. Due to the design water ends up out on the floor anyway.
June 16, 2013
Rated 3 out of 5 by Janice02 Mixed Emotions
The staff on the doors are awesome, very attentive. The check in clerk didn't provide any hotel facility information or ask if I was an SPG member. My room had no bathtub, only a shower that shocked you with cold water when you had to get in it, in order to turn the tap on! You should be able to test the water temperature before freezing or scalding yourself! Thought I was in the US when I saw the prices for breakfast...
April 4, 2013
Rated 5 out of 5 by j4jj love staying here
We love to stay here when in Calgary. The staff are lovely and helpful; and there are great restaurants and shopping nearby.
March 31, 2014
Rated 2 out of 5 by RJM75 Ridiculous Service Fees
I found the charges for the Internet use and local phone calls to be ridiculous. No problem with my room rate, but these service fees angered me a great deal. How can such a high end hotel nickel and dime the customer and be so cheap when it comes to services that should now be considered essential or just expected?
March 2, 2014
Rated 1 out of 5 by Tai2014 Poor Check in Experience
Very cold and transnational experience.
April 4, 2014
Rated 2 out of 5 by Tangible HOT!
No Ac in the winter. Sure gets hot on any floor above the 5th
Hardly slept the 3 nights I was there.
Bring a fan because I don't think they have any. I asked but did not get one
I stay at this hotel alot but it has changed this past year. not as nice as it was
March 12, 2014
Rated 4 out of 5 by Pinaki Minibar not cold and no ice in vending machine
Sorry to provide the review on the first day. I had extra food on my first night and wanted to use the minibar to keep it cold. But the minibar was not working. I then went to the vending machine on 5th floor and that too was not dispensing ice. Not sure how can I preserve the extra food. I believe the hotel quality is deteriorating.
February 18, 2014
Rated 1 out of 5 by 123Canmore Room too tiny
The room was so tiny that if I was a larger person I would not have been able to enter the shower stall (no tub), water covered the bathroom floor by the time I was done. My husband actually showered elsewhere. Fridge had a note on it that is was not a cooling unit, either fix it or remove it. I have never stayed at the Westin and was looking forward to it, was disappointed. The staff we encountered were great.
June 10, 2013
Rated 5 out of 5 by David Our stay was excellent
Everything was to a very good standard at the Westin and we would stay there again if we go to Calgary. If a "quiet floor" could be organised for guests who are, say, mature couples, it would be an advantage. I say this because there was a lot of noise in the corridor at intervals up to around 4.30am from inconsiderate guests coming in late, shouting and banging doors. Not the fault of the hotel, of course.
May 28, 2013
Rated 5 out of 5 by Whitney Amazing service
I work in the customer service industry so I always notice when I receive exceptional service. The girl at the front desk was so friendly and helpful. I forgot my hairbrush so my boyfriend went to a store to find one. He couldn't find one so asked the girl if she knew of a store around. She asked what we needed and ended up giving us a brand new brush. It was something so small but made a great impression.
April 11, 2013
Rated 4 out of 5 by MISC Where was maintenance?
The heating system froze up and stopped working and when I called at 3 am to advise I had no heat (-25 c outside) and my room was very cold, I was told I had to wait until 7 am when the engineer reported to work. I was offered an extra blanket and hot tea and 2000 SPG points at checkout. I would expect a Westin to have a 24/7 maintenance staff.
February 7, 2014
Rated 4 out of 5 by HMT0213 Disappointing...
This week we were awaken shortly after 2am (mid-week) by the fire alarm necessitating evacuation of the building. Guests are outside in their coats and pajamas in late February... after about 45 minutes we are assured it has been a false alarm and we can go back to bed (right...). You would think a brand like the Westin would do something for guests other than slip an apology note under the door. Bad!!
March 3, 2013
Rated 1 out of 5 by cb717 Horrible customer service
My stay at this hotel was a major disappointment. There were issues from the start. I ended up getting a different room from what a reserved, then in order to make up for this I got a comp to the Liquid Lounge and movie rental. Only to find out latter that the Lounge was closed and the comp useless and insulting. Standard amenities like a mini fridge and microwave were not available in the room or for use. When I went to check out and voiced my disappointment I was not listened too and only offered to be compensated properly if I enrolled in the points program. Very poor customer service! I have been emailed 4 different receipts for my stay just to reverse the movie charge, which I was comped at check in. Very disappointing and will not be staying again! I selected to stay at this hotel with the expectation of having a wonderful and relaxing stay and encountered nothing but problems.
January 3, 2013
Rated 5 out of 5 by marsunshine Caring Staff
After a demanding work week and coming down with the flu, I decided to stay in Calgary over the weekend. Hue Luu, the housekeeper, noticed I was not feeling well. When I returned to my room, Hue took the initiative to have a hot tea service set up in my suite with a very thoughtful note. I truly appreciated the comforting gestures. This is one example of the outstanding Westin Team's care of guests!
June 12, 2012
Rated 3 out of 5 by BAYCLUB ROOM 1111
WE STAYED AT THE WESTIN ON JUNE 1ST/12 AND I WAS VERY DISAPPOINTED. THE ROOM APPEARED DARK AND UNINVITING. ONLY ONE CHAIR TO SIT IN BUT LOTS OF SPACE FOR 2. THE TOWELS WERE RAGGED AND THESE KIND OF TOWELS I USE FOR WASHING RAGS AT HOME. THE BAR ON THE MAIN FLOOR AGAIN IS NOT WARM OR COZY. JUST DOES THE JOB, MEET SOMEONE FOR A DRINK AND HEAD OUT. I WOULD NOT WANT TO STAY AT THIS LOCATION AGAIN.
June 5, 2012
Rated 3 out of 5 by Pinaki Rooms are old and badly lit
Starting from hotel checking, I had faced issues. The reception lady cannot locate my reservation. She asked me to email the reservation. Secondly, when I made my reservation over the phone, I had requested for a microoven. It was not in the reservation. When I entered the room, it was depressing that since the room did not had enough lights and very dull. It was a drepressing stay.
November 5, 2013
Rated 5 out of 5 by JGaboury This hotel has great service
This is a classy hotel, situated in a very good location (in the middle of downtown and close to the Princess Island park). That is the reason why we chose to get married here a year ago. We recently stayed here again. The rooms are very clean and modern. The heavenly bed is very comfortable. The staff is extraordinarily friendly and helpful, and made us raving fans of the Westin Calgary.
December 11, 2011
Rated 4 out of 5 by MJS74 Westin Calgary
As always with Westin, great service and a great location. Was surprised about the ill-repair of my room. There was some dry wall missing in the roof and the bathroom was in need of a reno as the hooks, toilet and shower were missing brackets, parts, etc. The cleaning level was not at the standard I am normally accustomed to with Westin. That all said, I would always recommend Westin.
December 19, 2011
Rated 5 out of 5 by Wjk007 Corporate stay was great
I stayed over at the Westin in Calgary and wow what great service! Very different from my other stays at other hotels where they make you wait and don't even smile at you. I had a trainnee assigned to me but she was already in great shape knowing about my SPG status and upgrading me without me having to beg. I like that! Definitely recommend this hotel right in the center of the city.
October 17, 2012
Rated 4 out of 5 by dobong83 All above expectation except parking!
I had wonderdful stay at Westin in Calgary.
Staff are friendly, rooms are clean and modern.
Only downside is parking, since I had paid for a promotion that would include under ground parking. Upon arrival, I have been told my truck will not fit into the under ground parking lot. My truck height is 1.92meter. I expect all of the hotels in Alberta to have desinated spot to park a truck. So I had to walk 3 blocks away to park. Every time I need to go out, I had to walk thruough snow storm to get into my car. It was no fun :(
Other than the parking, Keg is located within the Hotel, so we were able to enjoy the food comfortably. As a parents, sometimes it is a challenge to bring a baby to somewhat high end restaruants. Knowing we could alwasy go to our rooms if my baby does not feel well, we had a pleasant day and enjoyed our steaks.
They could have at least offered valet parking if my truck will not fit into their parking stall.
December 28, 2013
Rated 3 out of 5 by MikeC123 Elevator
I know i am probably not the first to mention this but i was situated next to the hotel elevator. It seems that patrons are given a heads up normally. In my cases it didn't happen. Reminder to staff to bring this up with customers woudl be good. They are going to be disappointed anyways...might as well manage expectations. Otherwise clean rooms and staff were kind regardless.
November 19, 2012
Rated 4 out of 5 by Diplo The staff is GREAT!
The airline lost my luggage. Taryan at the concierge desk offered me toiletries. In the morning when my luggage still had not arrived the front desk had a suite sent up form me so I did not have to attend my meetings in jeans and a t-shirt. I was not expecting this type of service. I was just amazed. The hotel staff did more for me then the airline who lost my luggage.
June 13, 2013
Rated 5 out of 5 by dwdandns2545 Perfect for working downtown
Great location and connection to the above ground transportation system in downtown Calgary. Restaurants in hotel are top notch. Excellent gym and swimming pool.
March 11, 2014
Rated 4 out of 5 by Scott48 Always enjoy The Westin Calgary
Comfortable room. Great location downtown close to everything. A little pricier then other hotels. $27 for a bowl of oatmeal was a shock.
March 12, 2014
Rated 4 out of 5 by Dddd Fit the bill
Overall there were no surprises which is what I want.
One suggestion... Auto door opening for doors into the hotel from underground parking. Tough to open and hold open the door with suitcases and other bags in hand.
Also wonder why there is so much temporary support for most building columns in the underground parking area. Is the building becoming unsafe?
May 21, 2013
Rated 3 out of 5 by monkeys02 Courteous Staff
The staff was friendly. The first room they sent us to was not cleaned at all. The beds weren't made, towels in bathroom...obviously was not seen by the cleaners. So they upgraded us to a different suite and gave us a free breakfast. We thought that was nice and generous of them. Although we already had breakfast plans so we were unable to use the breakfast. It would have been nice to have the option to use it towards dinner or appetizers. The staff didn't point us to the in-house restaurant either so we had no idea to where we even ate. Most hotels I spend time at tell me where the main amenities are like the pool and restaurants, smoking areas, ect. It was nice there is a Starbucks on site and was able to get coffee first thing. We were also told there was free wifi in our room...but again no details as how to access it. Our remote for the tv didn't work properly either so we ended up watching movie previews for the morning. I do appreciate the late check-out times though. But for the price of the room...I don't know if I'd stay here again. The valet parking was worth it...although I am still waiting on my receipt for that from the Westin through email.
March 11, 2014
Rated 3 out of 5 by Trevor77 Westin
For my stay at the Westin, I found it average at best. I found there was a language barrier/deficiency with the person that checked me in. The service was sub par as in material and information about Calgary was not readily available, and not was the lobby very inviting.
The room was as good as any other hotel I've stayed at in smaller cities but it's cost is 100$ or more than that of those hotels and they didn't charge me for wifi or for a local phonecall and they also have exhaust fans in the bathrooms! I found it overall disappointing as I was looking forward to a nice pleasant hotel with lots of information about what's nearby as in pubs, restaurants, shopping and tourist attractions and transit, so that when I come back again and again I feel comfortable with where I'm staying.
What I did like was the water pressure in the shower and the Starbucks right there and the plus 15...though would be nice to have a map of them and how they are connected.
December 12, 2013
Rated 4 out of 5 by travelingsoon Nice weekend in Calgary
Nice hotel with good location. Keg restaurant very handy. Suite nice size and comfortable. TV menu and remote very confusing. Tried to get music and could not. Charged me for a movie I did not order. Must have pushed a wrong button looking for the music. Valet service was very good. Email of bill before checkout was great and handled very well.
July 22, 2013
Rated 4 out of 5 by freezinginsaskatchewan green option
At check in we we given the "green" option. No towels changed seems OK to me, we always reuse our towels. As a small reward we were offered a $5 starbuck's card. We were not told that we would have no maid service and that we would only get the card on one day. So for $5 we had no maid service for an entire weekend. Seems a bit chintzy to me.
January 29, 2013