Rated 5 out of 5 by James101962 Great stay
Our company held our sales kickoff at this Westin and not only was the location perfect, the hotel and staff did a great job throughout our entire event. The location allowed for a great harbor or city walk before and after our meetings, plenty of restaurants within walking distance, and outstanding service while we were in our meetings. Would highly recommend this hotel.
August 22, 2013
Rated 5 out of 5 by Chutney Great Vacation
It was, once again, a pleasure to be able to stay at your hotel as we try to do twice a year for ten days. We experienced excellent service and courtesy from all the staff in which we came in contact. Thank you and, hopefully, we will see you all again soon.
May 26, 2014
Rated 5 out of 5 by promoguy2 Great location
Location on the water and near Stanley Park exceeded our expectations.
June 24, 2014
Rated 3 out of 5 by chrschnell Nice location, but needs improvement
The Location is nice and the Hotel makes a good first impression. The rooms are big enough and clean.
Still there were some negative Points which mainly relate to the noise Level we experienced. There were a lot of teenagers in the hotel during our stay which run in the floors and shouted from one balcony to the other until after midnight and the Impression was as if somebody would run next to your bad, or shout within your room. Also the noise level from the starting and landing seaplanes was exceptionally loud. There seems to be no noise reduction by the door to the floor, or through the window, or at least same not satisfactory.
Additionally the room service was not convincing and the breakfast to expensive. During checkout the reception did not even ask if we had a pleasant stay, nor if we have any comments.
The only real great service we experienced was from the concierge desk which was always of real assistance.
July 1, 2013
Rated 5 out of 5 by Jebamu Great Place
Everything was wonderful. I would love to come back and soon!
June 22, 2014
Rated 5 out of 5 by TEB1152 Westin Bayshore is superb
I travel extensively for business and have stayed about 750 nights in various Starwood properties. The Westin Bayshore is one the best Starwood property at which I have stayed. My wife and I stayed five nights at this property.
The location is probably the best in Vancouver. It is on the water. Stanley Park, the seaplane terminal, and the Seabus to North Vancouver are within easy walking distance. The views over Coal Harbor are stunning with great sunrises and the comings and goings of a major harbor and seaplane base
The staff was both friendly and professional. The facilities are excellent. The breakfast buffet is the best that I have experienced. We noted an earlier review commenting that it was expensive. Although it may cost a few dollars more that at many other locations, it is well worth it because of the great selection and high quality.
We hate to leave, and we already are planning for a return visit in the not too distant future.
September 22, 2012
Rated 5 out of 5 by Johnny25 Hotel has good location.
The hotel is right on the water by Stanley Park.
June 17, 2014
Rated 5 out of 5 by sand14 excellent for the money
I loved my stay at the Westin Bayshore. Gorgeous view from my room The bed was so comfortable. Loved the rain shower, so soothing. I give the room a 10.
June 1, 2014
Rated 5 out of 5 by Kurt64 Great location.
We had a great stay as the facilities were very well maintained and the room was clean , comfortable and the location to things is great.
June 3, 2014
Rated 4 out of 5 by GolfingDad beautiful views
The Westin Bayshore Vancouver is a beautiful hotel, in a stunning location. Surrounded by water, mountains, city skylines, the seawall, and a marina, for peace and relaxation one could not be better located. The staff are welcoming, the heavenly beds are heavenly, and the cleanliness of the hotel is excellent
March 24, 2013
Rated 5 out of 5 by Rose04 This hotel has great amenities.
Bathrobes in the room are longer than I've seen anywhere else. That is less revealing and more comfortable.
June 3, 2014
Rated 2 out of 5 by Frustrated5 Payment Error
I stayed at your hotel on June 28th. Upon check out on June 29th I requested to pay by debit card. When the front desk attendant gave me my total, being the honest person i am, advised that they forgot to charge me for parking.
After a few phone calls and 10-15 minutes later, he was finally able to add the charge on and give me my grand total. I provided him with my debit card which he ran through. I did not even get a receipt or invoice from him.
4 days later I received an email from Jake at the front desk, advising that the front desk rep had actually refunded me the charge and that i now owed double (amount they refunded plus the actual amount owed). I advised i did not want it charged on the credit card but would make arrangements to come pay on my debit card. I explained that living in Coquitlam and working in Surrey it is not easy to get downtown, and Jake told me that he will keep my account open until there is a convenient time to come make the payment.
I then began to receive emails from the Credit manager that stated accounts cannot be open for more than 5 days and that if i did not go that day to pay, they were going to put it through on the credit card. I explained once again that i would not be able to make it down that day and do not put it through on the credit card. I then received an email saying that i needed to be there to make the payment by today, July 11th. I had to once again explain that I am unable to come as i work in Surrey and live in Coquitlam. I told them i would be able to pay this weekend.
Throughout this whole ordeal, nothing was offered to compensate me for me being inconvenienced by YOUR employees error. I understand mistakes happen, but I feel like your front desk manager and credit manager should have been in discussions before the credit manager started emailing demanding payment by certain dates.
Finally today, the credit manager offered me 5000 SPG points. Either way, this is nothing but a headache.
I have organized work events at your venue and spent tens of thousands of dollars at your exact location and this is the first (and hopefully last) time i've been made to feel like I've done something wrong when i had no knowledge or control over the payment issue that occured.
I'll definitely be in to clear up my account this weekend, as if i don't it feels like your credit manager is similar to a collections agent.
July 11, 2014
Rated 5 out of 5 by Jasonbehr Westin Bayshore
This is a jewel in the heart of Vancouver, excellent service and compfortable beds and rooms. So close to great shops and art galleries. And the entrance to Stanley park. Oh and the views are spectacular.
May 5, 2014
Rated 4 out of 5 by Sirdaav Hard to work out this hotel...
I got a cheap rate, and was placed in the towers. I am guessing the main hotel building is nicer. However, some of the room looked reno'd, the door of the room was scratched and beaten and touched up badly with paint... This theme seemed to persist in the hotel, newer elevator insides, but the hallway where you wait for the elevator was very grubby on the walls... Million dollar view from the room, literally, but they cleaned the room and used neat bleach in the shower, it reeked, the pool area smell is very strong - in the lobby area outside, the coffee packets in the room were out of date - small stuff maybe, but it makes you wonder about attention to detail. The staff were great. The location is lvely, but a steep walk up into town if older or infirm - so be aware, there is no shuttle downtown if you need it, you'll be cabbing it. So it's a bit of a mixed bag, a nice hotel, nice setting, but there are far nicer out there, that said, for the price I paid, not the rack rates, it is worth it.
January 19, 2012
Rated 5 out of 5 by mark1717171 Vacation Weekend
Great weekend stay with the hotel and facility. Amazing location and the desk staff was awesome!
May 27, 2014
Rated 5 out of 5 by Roo007 Excellent hotel in the heart of Vancouver
Excellent facilities and location.
September 21, 2014
Rated 2 out of 5 by seattle Not up to the level of a west in for service
we had a poor experience with many aspects of the hotel including no gym, food from room service left up and down the hallway, weak concierge and a horrible experience at checkout with the valet... Physically a nice hotel but not up to the level we expect from star wood.
December 12, 2011
Rated 4 out of 5 by Mike46 Location, location, location
We booked the Bayshore, even though it is more expensive than the other Starwood properties in town due to it's location by the water and close to Stanley park.
We used the suite upgrade rewards for Platinum guests and good a nice junior suite on the 9th floor in the normal with a balcony towards the west, so getting afternoon sun. The view is a bit distracted by the tower building and looking down to the roof of the connecting building, but quite nice.
We booked the SPG breakfast plus rate which was really worth it. A very good breakfast with lot's of choices, so we did not get bored even after 3 days.
However it seems the servers are not used to this rate, as everybody had to check how to handle the coupon that was valid for 3 days.
We arrived at the hotel at just after their normal check- in time of 3pm. The check-in lady wasn't sure if the room was ready, but after some 15 min wait in the nice hotel lobby we were off to our room. Beside the wait the downside was, that she did not recognize herself that the rate included breakfast, so we had to remind her.
Check-out was smooth.
September 24, 2012
Rated 5 out of 5 Repeat Happy Customers
We always stay at the Bayshore! Great location, views, and the staff always go over and above! One staff member we would like to recognize would be Matthew!! He was amazing!! Thank you Matthew!!
September 10, 2013
Rated 4 out of 5 by jetmisty great stay
excellent stay only issue is I still have a pending charge on my credit card which should not be as there was no charge incurred please remove this
September 18, 2014
Rated 5 out of 5 by Beachguru Great Location to enjoy the Bay
Hotel was a perfect location for us to enjoy a bike ride around the Bay with great access to Downtown. Great food and staff make this a hotel an excellent choice.
January 23, 2013
Rated 5 out of 5 by Matti Every time
This hotel hits the mark every time I go to BC.
From the valets to concierge to the reception desk staff. Professional, courteous and helpful.
Top stuff Bayshore
September 4, 2013
Rated 4 out of 5 by mekmlewis communication between staff ..
Although we requested a later checkout and were granted 1pm. Staff entered our room approx 10am , waking and disturbing us. That was a great inconvenience !
May 6, 2013
Rated 5 out of 5 by Willis69 This is a great hotel.
This is the best hotel on the waterfront. You can walk for miles along coal harbour to downtown and Stanley Park.
The beds are the most comfortable you will ever sleep on and the quality of the linens are nothing but the best. The service from the hotel staff also rates high with us and we go on every anniversary to enjoy all that the Westin Bayshore has to offer. A wonderful experience from a couple that have been going to this hotel for a very long time...
September 7, 2014
Rated 5 out of 5 by CanuckTraveler Amazing views and the best staff
Conveniently located close to Stanley Park and right on the seawall this property has it all. Staff is amazing.
September 29, 2013
Rated 5 out of 5 by 416traveller2013 Beautiful location!
Beautiful view from two floor-to-ceiling windows. Wonderfully comfortable bed. Spacious room.
November 22, 2013
Rated 5 out of 5 by deligirl Wonderful views, relaxation
location to restraunts, water, relaxation,
Westin has high standards, rooms high comfort level,
September 8, 2013
Rated 5 out of 5 by Tamster65 Excellent Stay and Beautiful Location!
Excellent room and view. Staff were very helpful and the Spa was outstanding!
October 9, 2012
Rated 5 out of 5 by JJJO Wonderful views
Our corner room on the 18th floor had amazing views from both windows.
August 28, 2013
Rated 4 out of 5 by Canmore77 August 23 & 24, 2014
Everything was excellent, until our last afternoon... after a long day of exploring the city my boyfriend & I came back to relax by the pool - it was busy, but that was fine - we asked the server working the pool deck if we could order a drink as she was also taking others orders and her response was "I am too busy right now, you can go into the bar to order", she then continued to take others orders... my boyfriend went into the bar where all the staff were looking at one persons cell phone, he asked if anyone was able to assist him and he was told that he has to order from the server outside, when he explained he was told to come in here they didn't seem impressed. This is not normal Westin Hospitality, but I feel you shoul dbe made aware - this took place between 4 & 5:30pm on Sunday August 24th, 2014.
September 2, 2014