Rated 2 out of 5 by Mel59 Hotel was not up to par
It simply did not meet my value expectations - paying for internet and 888 calls was a first for me in years.
November 2, 2012
Rated 5 out of 5 by Touky Excellent Room & Excellent Service
Emily at the front desk has made our stay an exceptional experience. She was so wonderful and very welcoming.
February 18, 2013
Rated 5 out of 5 by Plooh Great Hotel
Wonderful place to stay. I would recommend this hotel to anyone. Front desk was helpful and very courteous.
March 31, 2013
Rated 3 out of 5 by RPWJB Internet access should be free
All good except the charge for Internet access. Rooms are not cheap, Internet access should be included
April 6, 2013
Rated 3 out of 5 by Sunndyday63 You pay for location
I paid extra for a harbor view. it was a peeka boo view if you stuck your head out off the deck. The room was decent. The bed was OK, obviously well used as it had a concave spot. The bathroom was nicely updated with budget conscious but nice things. No microwave. Any additional items were excessively expensive. We had a group deal so WIFI and parking were reasonable in the deal. I would not use this hotel privately. A friend had 2 pop deliverd to their room as there are no vending machines on premises. It cost them 12.00. The restaurant was to expensive to eat at. Small items from room service were quite expensive and there is a delivery charge and tip added on top.. which isn't a big deal on it's own. Probably a good idea considering the budget few would be inclined to add any with the cost of things. They did give me some points for the room view issue and a strong apology. The staff were nice. I didn't need my room cleaned and they were quick to bring my any needed things when asked. Location is excellent. Hop Harour Air from the island and quick walk up the seawalk. Beautiful surrounding and nice area. Lots of runners in the area. One rough creepy looking guy gave me hard time.
March 15, 2013
Rated 4 out of 5 by darren3 Great view!
All was excellent, but wish there was a bath tub in the room.
May 6, 2014
Rated 4 out of 5 by 2013ab this hotel is well located
If you like the vibrant West End this is the place to stay everyhing well within walking distance
February 19, 2013
Rated 4 out of 5 by teadrinker Great Stay
The room has a great view of the city. Good walk along the harbour. Good conference facilities.
November 23, 2013
Rated 3 out of 5 by yanyan328 Details not meet my expectation to a downtown Westin
Basically I was disappointed at the experience on this downtown Westin, although my bar was raised a bit high because of its price.
* When I entered the lobby (around 9pm), apparently looking for where to check in, no one greet me or helped me.
* When I finally found someone and was pointed to the front desk, no one was present there (around 9pm).
* I can clearly hear people walking and talking in the lobby, or even coughing in their rooms from my room.
* When I was checking in at the front desk, another customer came asking for another room because there was already someone staying in the room he was just assigned. WHAT??? I treat this as the most unprofessional mistake a hotel could ever make -- imagine someone entered your room when you're taking a shower. I was shocked that time. But since I'm not that customer, not sure about the details.
In summary, if a hotel got any one of the negative points mentioned above, I'd vote down against it. Not to mention this is a top-level brand among SPG in downtown area in a big city, which hit four of them. To be honest, this stay disappointed me a lot on Westin the brand, and SPG as well. At least I wouldn't recommend this Westin to my friends.
September 3, 2013
Rated 5 out of 5 by spgcan Great Stay
The views and proximity to Stanley Park are fantastic. Great place to stay when in Vancouver.
October 4, 2012
Rated 5 out of 5 by Cruz33 Fabulous views
Really fabulous hotel and great views from my room. Good food, although a little expensive.
May 29, 2012
Rated 5 out of 5 by micksue This hotel is very comfortable
This hotel has great comfortable beds
which means every thing to people in our age group
December 15, 2012
Rated 5 out of 5 by SHAKLA Beautiful Property
Lovely setting, friendly staff. Thank you for the bathroom lighted make-up mirror!!
August 7, 2013
Rated 3 out of 5 by stef1967 Good Hotel
Was surprised to see how many of my colleuges had trouble with thier rooms.
January 11, 2013
Rated 4 out of 5 by tealbirdbc Great Location
Easy access to all the downtown attractions. Peaceful and beautiful hotel
November 5, 2013
Rated 5 out of 5 by AngA Great experience
Staff were very friendly and accomodating. Excellent service! thanks you.
May 31, 2013
Rated 4 out of 5 by Titus2010 SPG friendly
Friendly staff and open to meet room preference given SPG membership.
May 25, 2013
Rated 5 out of 5 by mojimoji I needed slippers
If slippers were equipped in the room, the ratings had been better.
December 9, 2012
Rated 4 out of 5 by Lynn123 Business Hotel
Clean, nice, comfortable business hotel. Staff were excellent.
March 14, 2013
Rated 4 out of 5 by Boots54 Great Hotel
A vey fine Hotel. Well maintained. Great rooms. Great pool.
July 3, 2013
Rated 5 out of 5 by ManiacManiat Incredible staff make the stay at Westin Bayshore worth while!
Incredible friendly staff, view, facility and amenities.
May 5, 2013
Rated 1 out of 5 by propman worst day in travel
This was a terrible experience it ruined our vacation
August 2, 2013
Rated 4 out of 5 by acemanbok westin has great service
Staff are welcoming, helpful and knowledgeable.
December 3, 2013
Rated 4 out of 5 by RobbieBird Great location and lovely staff but a coupla quirks
THe location of this hotel cannot be beat in Vancouver, IMO. Gorgeous views in many (most??) of the rooms. The staff is so easygoing, helpful, and friendly - they really try to please. I genuinely enjoyed interacting with the staff. The rooms I've stayed in have been realtively spacious, I highly recommend a corner room in the modern tower if you can get it. The modern tower is nice, the Traditional wing is not as nice IMO. This is an old original concrete building and I think that makes for some relatively quiet rooms. Also in the modern tower, there are only very few rooms on each floor, that was something I really appreciated as I'm sensitive to room noise. The only thing I thought was strange, and I cant remember if I've seen this in other Westins, is that our bathroom was on the small side (given we were in a King room) and it had a sort of glass half-wall in the shower - ie no way to completely close off the shower, no shower door. nothing between the toilet, sink, and shower but a small half-wall of clear glass. Hard to explain but I dont thin kits a good design. water went over the floor every time we took a shower. there is no privacy whatsoever with this bthrm/shower setup - no matter how well you know each other, it is awkward for more than one person to be in the bthrm. The other thing that was surprising was the health club - really minimal and only one bthrm/shower combo room to use after the pool. I think the focus is on the outdoor pool which is quite nice, watch for the local otter that likes to take a swim! Overall this is a lovely hotel, if slightly impersonal due to the huge lobby areas and tons of convention-goers. Yet the genuine warmth of the staff (from the housekeepers to valet to concierge to front desk - all lovely people) really makes it a fun experience. The parking is VERY pricey but extremelly convenient, and the valets will really try to accomodate you, they even helped us mount up our bikes on our car, which is a pain to do without some help.
August 10, 2014
Rated 5 out of 5 by SPGTraveler12345 Great Stay
Great SPG recognition and a great hotel.
December 19, 2012
Rated 5 out of 5 by Robb1 Excellent venue and services
Excellent hotel and conference facility
October 27, 2012
Rated 2 out of 5 by Ernest The Reception Crew Needs Improvement
I sent an email to the Hotel Manager.
August 13, 2012
Rated 4 out of 5 by JimmyJ Great Stay
Great location and very quiet.
September 4, 2012
Rated 5 out of 5 by horses food
Gluten free food was AMAZING
March 4, 2013
Rated 4 out of 5 by stembil very good location
poor amenities in the room
August 22, 2013