Rated 5 out of 5 by Jordan1964 Good hotel, good location, flexible and friendly staff
I stayed on level 5 of the Tower and found the room to be spacious and comfortable, with pretty much everything I expected.
I was pleasantly surprised by the location, as I had thought it was going to be slightly outside the main part of the city, but I found walking around Vancouver absolutely no problem.
I was also very pleased when the hotel offered to give me an extended check out time of 3pm, which helped my arrangements significantly.
June 30, 2014
Rated 3 out of 5 by KGYA Average Hotel with Great View
Disappointed with this Westin.. We arrived with two other friends and ended up on two different floors. The rooms were booked a month or so before we arrived and yet they put us on separate floors, 4th and 9th.. The hot water in my Harbour view room was not working.. A maintenance guy had to spend an hour or so to fix it... The carpets in the hallways on the 4th floor were stained and old. The place needs a good paint job as well.. I don't think this Hotel was renovated in a very long time... For me it was disappointing considering the rooms with a Harbour view were over $300/night... Great location though... The staff member at the front desk did make an effort to resolve the issue with the hot water and did whatever she could to help make our stay enjoyable.. Overall an average stay... I will probably choose another location next time I am in Vancouver....
July 7, 2014
Rated 5 out of 5 by Sprint Visiting Vancouver
Wonderful location on waterfront with amazing mountain views! Fabulous bed! Had a great nite's sleep every nite. Staff very courteous and helpful!
Room was very clean but as I opted for the "green" feature did not get ANY service for my 3 days there. Would have been good to have had supplies like water and shampoo replished and left the green feature to the linens and towels.
Breakfast at restaurant was very expensive but Starbucks on site and great bakery/cafe at waterfront a short walk away.
July 5, 2012
Rated 4 out of 5 by Nicky71 Loved the hotels location!
This hotel is right next to Stanley Park and near Robson Street. The location couldn't be better. I can't wait to come back to this hotel!
August 20, 2014
Rated 4 out of 5 by Andypm Harbour View
I was disappointed that the harbour view was just that of the end of the harbour and was mainly of the tower block rooms
August 21, 2014
Rated 4 out of 5 Hotel has great features, but hallways are dismal
Everything about the hotel presents a beautiful, serene setting, with nice lobby, room, facilities, etc. The staff is great. The only issue is that one you get off the elevator on the room floors, one feels like they are in an old, unmaintained hotel that is many years old. They are dark and old looking, and one cannot wait to get into their own room. This is my second stay in 12 months. Keep the Starbucks, and green room option, but the hotel should provide more than $5 for no room cleanup.
September 15, 2012
Rated 5 out of 5 by GRCC Fine location,good service
The hotel is situated in the best place in the bay of Vancouver.Nice views,specially from the high level towers rooms.
Service,specially during check in,was very efficient and kind.
Parking facilities adjacent.
Although the property dates back to the sixties you can hardly notice that.
Only point the doors/ windows/ sound isolation of rooms were week ,as ancien.
We had quite neighbors and was summer time..
Anyway the whole feeling was very positive and the hotel is obviously well managed.
July 25, 2013
Rated 2 out of 5 by Kiwi76 Disappointing visit
I am a frequent Westin hotel guest. I was so looking forward to a fun stay in Vancouver, but this one was the most disappointing.
The lines for check-in and check-out are almost always long and VERY slow. Often, there is only one person on duty, even though there are 4 or 5 stations available. This seems to be indicative of a lack of staffing in multiple departments.
Room-service breakfast was promised within 30 minutes of ordering -- it took over 1 hour. They did comp it, which helped the pocket but not the stomach.
When friends arrived early to meet us and tried to connect to our room from the house phone, they were told that we were not registered in the hotel (even after they spelled our name).
This hotel is in a FANTASTIC location - great views, walking paths, and easy access to downtown.
August 25, 2012
Rated 3 out of 5 by Henry452 Morning Breakfast
We love the room but not the breakfast. The free breakfast has very limited choices.Top up option is available if you want to have more varieties. Nothing fantastic about it. However, we felt that we were being watched very closely by the staffs and this really makes us very uncomfortable.
August 6, 2014
Rated 5 out of 5 by bruceb Just Perfect
We returned from an Alaskan Cruise and a 5 day tour of Vancouver Island - spent, sweaty, fatigued and exhausted. The Westin was a welcome port in a storm. We were able to shower and refresh in luxury, sleep well in a beautiful setting and continue our journey. This was made all the more pleasant because of the close walking distance to great restaurants, biking at Stanley Park and easy access to downtown venues.
July 6, 2014
Rated 4 out of 5 by Go1201 I loved every second
If you want comfort and go for a jogging, this hotel is for you.
August 20, 2014
Rated 5 out of 5 by fastseamedic Westin Bayshore Vancouver
I'd heard all sorts of anecdotes about the hotel but had never had the opportunity to actually stay there.
All the stories were true: a wonderful establishment in a great downtown location, close to many amenities.
The staff were remarkable, knowledgable and helpful (almost to a fault).
My wife and I will return again ini the future!
July 28, 2014
Rated 5 out of 5 by DARRYL WITHOUT QUESTION ONE OF THE MOST SERVICE ORIENTED HOTELS IN NORTH AMERICA
THIS HOTEL EXEMPLIFIES SERVICE AND TEAM SPIRIT. EVERYONE IS EMPOWERED TO GET THE JOB DONE, MAKE THE CUSTOMER HAPPY, REMEDY THE PROBLEM IMMEDIATELY. STUNNING LOCATION ON VANCOUVER'S WATERFRONT, NEWLY REFURBISHED FOR THE 2010 OLYMPICS, AND VIEWS BEYOND COMPARE. ROOMS ARE SPACIOUS, SPOTLESS AND COMFORTABLE. FOOD IS GOOD BUT NOT OUTSTANDING. SPA PERSONNEL ARE SOMEWHAT SNOBBY AND THERE IS NO PUBLIC STEAM OR SAUNA. OUTDOOR POOL IS SPECTACULAR AND THE INDOOR POOL AND HOT TUB ARE ALWAYS CRYSTAL CLEAR. DOGS ARE ALWAYS WELCOME IN ANY ROOM OF THIS HOTEL AND THE STAFF MAKE IT A POINT OF CALLING YOU BY YOUR NAME. I WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE VISITING VANCOUVER EITHER ON VACATION OR BUSINESS OR TAKING A NIGHT AWAY FROM HOME. EXCELLENT NEARBY DINING AND SHOPPING ON ROBSON STREET IS A 10 MINUTE WALK AWAY.
November 21, 2011
Rated 5 out of 5 by Harlee07 Great Customer Service
This is the second time we have stayed at the Westin, and we were even more impressed with it than the last time. The room was beautiful, clean, and had a spectacular view. Each staff member proved to be very courteous, helpful and in a word - "TOP NOTCH"! We can't wait to return to Vancouver and the Westin again.
July 28, 2014
Rated 5 out of 5 by TESTING123 parking fee
The only issue I have is the parking fee. Your parking fee is outrageous. Across the street parking fees were only $13.00 per day.
I choose to park my car at a friends place and take the bus to the hotel. SPG members should be allowed to park free.
August 6, 2014
Rated 3 out of 5 by Tanya2014 Nice hotel, poor service in some ares
Location is excellent for this hotel, but the hotel needs a renovation in the room. Lobby is very nice. The front desk staff was very good, but luggage and bell staff was very poor.
August 10, 2014
Rated 4 out of 5 by JacksonK Service Service Service, oh and Location too
Second time at this fine Westin. The hotel has a pretty large footprint, especially for a downtown property. Lobby is bright, airy and extremely welcoming. The attached convention centre definitely adds to that open feeling.
I have not met a check-in staff member that has not been cheery and helpful. They take their time explaining room options to you, instead of the "we have you on the 2nd floor, here are you keys, goodbye" we get all too often now.
Rooms are great, and if you can secure a waterfront facing room, the view is absolutely spectacular. The open doors/windows turn the room into a balcony of sorts, very nifty design.
Would definitely stay again. If you're looking for a downtown hotel, but a little off the main hustle and bustle for some serenity, but still in the centre of it all. This is the one to do.
January 25, 2012
Rated 1 out of 5 by Kizza Worst Hotel Stay EVER
This was the worst hotel I have ever stayed at. There was mold around the rim of the handbasin as well as in the shower. Also the mattress was so uncomfortable that my husband and I were nearly going to check out at 5
:00am in the morning as we hardly had any sleep. The mattress no longer had any support and you could feel the springs in your back. We stayed there as it was given to us as a gift. We will definitely never stay there again or recommend it to others.
December 3, 2012
Rated 5 out of 5 by Bucky73 Vancouvers Best
This hotel had something to meet everyone's needs, even pets! Loved that it was near the water activities and Stanley Park. Most things were in walking distance or a nice bike ride. Would definitely make this a destination resort in the near future.
August 2, 2014
Rated 5 out of 5 by Watson week-end stay
Great location. Staff very helpful breakfast menu was great and serviced my wives food allergies. We had a lovely walk in Stanley Park and were able to walk to a great restaurant for dinner. We will be back. Of course the sunshine helped but I think even in the rain the location would be good.
July 27, 2014
Rated 5 out of 5 by E2r2 Excellent Location!
Right beside Stanley Park and minutes from bike rental coys on Denman, the hotel has a friendly and warm feeling about it, catering to families and tour groups/conferences. We stayed in the older part and, although the hallways are a bit dated, the room was bright and met our needs. The pool is the big draw of course as it is huge by hotel standards. The staff were very friendly, the room was clean, and the grandchildren appreciated the complimentary movie.
August 23, 2012
Rated 5 out of 5 by Acnaibian Perfect for Stanley Park Adventurers:-)
If you are wanting simple access to Stanley Park (or even the aquarium) for biking, walking, or running this hotel is perfect. Park your car and you don't need it for the duration of your stay.
August 5, 2014
Rated 4 out of 5 by Brigham My Recent 5 night stay
Had a real good time. Hotel is in a great location with easy access to downtown Vancouver. Staff was hospitable and accomodating. Only issue of concern were Hotel dining costs. $5.50 for a cup of coffee?? $45.00 for coffee, toast, glass of milk and a Caesar salad? This pushes patrons out of the hotel for dining/entertainment and becomes an "inconvience". Plus parking costs at 36.00 per day. Love the hotel and location, just a little pricey for the basics.
February 28, 2013
Rated 2 out of 5 by Elaine2 Disappointing
Rooms were not of the standard I would expect in Westin hotel. Housekeeping failed to show up. I did not get the room type I requested. Room service meal was average. Room service did not come to pick up my tray. It stayed in my room for 2 days. Breakfast in dining room was average - omlette was burnt and not good. Overall very disappointing stay.
July 12, 2014
Rated 3 out of 5 by GP2012 Housekeeping not on the job
This is a wonderful hotel but I was let down by the Cleaniness & amenities of the room.
The staff is always pleasant & the bellman was exceptional, he even suggested I use a free shuttle to Capilano Suspension bridge instead of a taxi. When I got to the room, I noticed there was only soap on the bathroom vanity, I called Service Express to see if they stopped providing the hand cream as it is a favorite of mine and it was brought up right away
In the morning, I noticed there was no pen and the clincher was old used tea bags in the coffee pot. I did call to advise the front desk of my issues and they offered to bring a pen up. I declined as I was checking out . To add to my experience, the toilet no longer flushed when I used it before leaving.
My experience isn't the norm but it made for a disappointing stay in the end this time
December 24, 2012
Rated 4 out of 5 by pfccguru Bed
I loved the bed! I slept like a rock!
I also liked the white bedding. Made it feel clean!
August 11, 2014
Rated 4 out of 5 by GRP1921 Good Location, Great Service
I stayed at the Bayshore for 2 nights. The hotel is close to most Downtown venues (and shopping) and right along the water, and not far at all from Stanley Park. The hotel staff were very friendly and their assistance / service was quick and they were always pleasant. The only thing that made me scratch my head was that at one point 3 days worth of newspapers were piled outside of a guest room. Overall, good value and I will certainly stay here again.
December 7, 2013
Rated 5 out of 5 by roy101 Great Experience
The hotel is in an excellent location! The facilities are wonderful and the staff were very professional and helpful. The view of the harbor from our balcony was awesome and we loved that you could open the large patio door size windows and enjoy the sights and sounds of outside. The room was very clean and comfortable.
July 17, 2014
Rated 5 out of 5 by Masydoc Amazing, friendly, clean and welcoming
I was part of a team who planned an event at the Westin Bayshore!!!
The Westin team is amazing, they are very professional with just right amount of personal touches to make everyone feel like part of the Westin family!!!
Thank you to each and every one!
July 28, 2014
Rated 4 out of 5 by euclid7566 vancouver2012
Our stay here was very pleasant. We chose because of the location and were not disappointed. We ate in the Seawall restaurant, admittedly, because we were too tired to head into town. We were so impressed by the food that we ate there again the next night...and it was just as good.
Our only complaint was the exhorbitant price for interent/wifi. We should be at the point now where this service is complimentary to paying guests, especially SPG members.
May 26, 2012