Rated 5 out of 5 by RoxieB Fantastic hotel
Our stay was incredible! The hotel is very well located in Vancouver and the view was breathtaking! The staff was excellent, courteous and responsive. Both restaurants were wonderful and we especially enjoyed the Seawall restaurant.
August 12, 2014
Rated 5 out of 5 by PECJ Make a Green Choice
Well done, at last the hotel industry is telling the truth - not having your room "serviced" saves the holel running costs. For years hotel chains have been trying to convince us that its all for an environmental cause - whereas in reality I don't believe that has been the driver. For example, if making an "eco" choice cost the hotel money, would this actually get done - I think not. Therefore it was refreshing for this Westin hotel to acknowledge that there is a financial benefit and share some of that saving benefit with the customer/guest. Rewrds for "green choice" was well thought out, appropriate and greatly appreciated. Good work. Just need to get rid of those Halogen heaters in the lobby that happen to produce some light.
November 5, 2013
Rated 5 out of 5 by mcle6923 Gorgeous!
This hotel was beautiful. The property itself was great, but the location was the best inVancouver! We loved it.
August 11, 2014
Rated 5 out of 5 by Capehorn19 This Hotel has everything
Great views, Great Rooms and service would highly recommend this Hotel to all.
August 11, 2014
Rated 4 out of 5 by hr2848 One night stand
We were only there for 1 night. The hotel was located near the pier which was convenient for us. Check in was simple and the staff were attentive to our needs as we requested a change in rooms to be closer to our friends. The concierge was extremely helpful in solving a car rental issue. The doormen/bellmen were very helpful with their suggestions.
July 21, 2014
Rated 4 out of 5 by Cblackeyes Overall best in town
We love this hotel and have been visiting for over 20 years. The only gripe is the average breakfast that is expensive and does not cater well for those that wish to eat in this attractive room but only wish a cereal/fruit/coffee option. $30 for this is excessive.
July 27, 2014
Rated 5 out of 5 by LVBillsfan Great location and views
The hotel is perfectly located for both picking up tours and walking to Stanley Park along the seawall. The staff were very friendly and helpful, always with a smile. We had an upgraded room in the tower with fantastic views of the harbor, mountains and city. We were able to see the cruise ships and seaplanes as they entered /exited the harbor. Looking forward to staying here again.
July 10, 2014
Rated 1 out of 5 by ProfKYH irresponsible staff
I was surprised at lack of irrespobsility of front and call center (express service) staff.
They didn't listen asking or difficult predicament from guest. And they didn't try to resolve it or show any reaction.
I am totally disappointed at their service. Actually there was no evidence of any service....
September 28, 2014
Rated 4 out of 5 by Brisue39 One night stay
Lovely hotel. Superb location. Didn't use the restaurant so average grade given. I think that at the price paid for the room, free wifi should be included, but that's just an observation, not a complaint.
September 30, 2014
Rated 5 out of 5 by Jay6793 Great staff and location
We had wonderful weekend at the Westin and it was the perfect location base for our visiting with our Vancouver friends and family. Relaxing by pool, grabbing meal along sea wall at choice of restaurants, and long uninterrupted long walks with nature on the doorstep. Perfect.
July 15, 2014
Rated 4 out of 5 by Nokhodi Beautiful View of the Bay!
Westin Bayshore is a very nice hotel with friendly staff responding to your every need. Check in and check out were very smooth and seamless. The lobby is great, the floors not so much...and entry doors to each room could be replaced for an upscale look. We stayed for a week and paid nominally more for a bay side room. It was well worth the money! We definitely recommend the hotel (albeit I would not book it at above CAD200+15%). The amenities are high-priced, including the restaurants and parking facilities. The parking facilities right across the street cost less that half as much (a 30 second walk) and there are many fine restaurants within a 5-10 minute walking distance. We specifically called the hotel for parking charges before arriving; they failed to mention our other options across the street when asked! So, do not park at Westin and consider other options for food. That being said, when we ate in, the food was excellent.
July 1, 2014
Rated 5 out of 5 by arabidopsis Westin Bayshore
We spent a week at the Westin Bayshore-we stayed there before 2010. The remodeling and additions really impressed me.
The Tower rooms are very nice, spacious, comfortable with great view of the bay and Stanley Park. The staff were very friendly, helpful-the registration staff acted as "concierge" that really was extremely helpful. We spend several weeks at the Moana Surfrider on Waikiki Beach and the Westin Maui Resorts every winter-I would say the staff here are far more friendly, and really seemed eager to help any way they can. They also acknowledged me as a Gold member and offered upgrades to the rooms and other amenities-never happens at Hawaii.
August 3, 2014
Rated 4 out of 5 by BISTE65 The hotel with the best location
This hotel is the only hotel with a true harbour view location. There is no road between the hotel and the waterfront. Moreover it is well located next to the Stanley Park and this is an extra USP for the hotel. Everything is in easy reach and walkable. The hotel is blessed with a nice pool area and the interior design and colors give are well chosen. Furthermore I can state that the bathrooms are size wise bigger as some of the competitors and if you're staying in one of the habourview rooms you are blessed with a fantastic view. There were no bathslippers in the room and neither was there any showersoap in the room...only conditioner and shampoo.
July 31, 2014
Rated 4 out of 5 by mike4242 parking
the one constructive item i wish was better handled was the parking expenses - not until i was leaving the garage was i informed that had i paid for my parking pass at the hotel desk, would i benefit from the reduced rate - instead i was required to pay the regular rate due to not having pre paid at the hotel.
July 4, 2014
Rated 5 out of 5 by SPGlovinit Excellent overall
Staff were very welcoming and pleasant. The hotel was well kept and maintained. I attended a conference at the hotel during my stay and the conference was well staffed, lunches and snack breaks were well run and the food was very good.
The only suggestion I have is to improve the work out room. It was a bit too small and the weight training options were limited.
Overall, the Weston Bay Shore was an excellent venue for the conference and my stay.
April 29, 2014
Rated 5 out of 5 by Castor22 A great place to unwind
We walked our sneakers off in Stanley Park and along the sea wall. Walked across to English Bay for a kayak adventure and a sit down on the beach. Walked to Granville Island via one of the small ferries. Had a great time shopping and even found the time to go to the Michael Bublé show at Rogers Arena. A great week at the Bayshore, a great week in Vancouver.
June 23, 2014
Rated 5 out of 5 by Bailey14 Great Location
I brought my boyfriend as a birthday surprise and the hotel is conveniently located for touring. Received a hand written birthday note with chocolates and fruit. It was a very nice personal touch.
July 15, 2014
Rated 5 out of 5 by vssachoices feedback from my stay
during my 4 days and 3 nights stay in your hotel, it was marvellous experience.Fabulous hotel,extremely comfortable bed, great views from my room.Front desk staffs were friendly and accommodating. One set back is the housekeeping service. Since I believe in "green choice", it was only the 3rd day I request tidying up the room..On return to my room in the afternoon, I notice my patio door was still opened, there were food crumbs on the chair, the iron and iron board and hair blower had not put back in their original place with cords still dangling.The labels for complimentary water bottles were not attached to the bottles. It appears the housekeeper mainly tidy my beds,refills supply and empty garbage.That is not my expectation from such a well known hotel. Overall, I highly recommend this hotel to my friends. It is Grand.
June 25, 2012
Rated 4 out of 5 by Poolah Great Service
Everyone at this hotel went above and beyond to create excellent customer service. I can't remember her name but I think it began with an A .. she was a concierge and went above and beyond helping me to change my flight. Also Frank a banquet server was phenomonal. We are in the service industry and i went as far as asking him to move to Ontario as he was that good. Rosie who cleaned my room was excellent as
May 26, 2014
Rated 5 out of 5 by Fabio A home away from home
My wife and I, both frequent travellers (we are currently Platinum SPG members), we stayed three times at the Westin Bayshore between March 22 and April 6. In fact we used the hotel as a basis for our tours to the Rockies, to Vancouver island and to Seattle. The staff was extremely helpful and helped us in many ways from practical issues such as various laundry washes to buying tickets for a Davis Cup match played in Vancouver (thanks again Emily). We also enjoyed very much the food served in the hotel lounge.
We had rooms in the tower with spectacular views of the harbour. The rooms had everything we needed. The only improvement I would recommend, on the occasion of the next refurbishing, is the addition of a hand-held shower. If there is no tub, a fixed shower is really not enough.
We sincerely hope we will be back soon.
April 17, 2013
Rated 5 out of 5 by MissyJo Above and Beyond Service!
The hotel went above and beyond all exepectations when we stayed here. The stay was in celebration of the end of radiation for my aunt's breast cancer. I had notified the agent at booking that this was a special occasion. The room was upgraded to a corner suite with views on all sides and a lovely fruit basket was there upon arrival. My family was treated like royality. We will forever be thankful for the service and generosity of the hotel and staff.
January 3, 2012
Rated 4 out of 5 by Marty46 Good and bad
As usual the hotel was wonderfully welcoming and any request to any of the staff was willingly accommodated and efficiently performed. What really spoiled it for me was the winter closure of the bar, presumably for reasons of (false) economy, and the cancelling of the shuttle bus (same reasons?). These decisions, presumably made by accountants as opposed to hoteliers, are regrettable (I'm weighing my words so as not to sound offensive....!)
December 3, 2012
Rated 4 out of 5 by Simpsjim Noise
Everything great until 6:30 AM Sat. A large noisy group of people had gathered outside at ground level. The disturbance lasted about 3 hours. Hotel staff said they were making a video and they (staff) couldn't do anything about it because it was not on hotel property. It seems some government office issued a permit for the production but had NO consideration for hotel guests.
May 19, 2014
Rated 5 out of 5 by Martytb Excellent hotel
My experience all around was excellent. The only thing annoying was the expected charge for WiFi in the rooms. Free WiFi access is standard at good hotels world-wide and for a top hotel in Vancouver, this charge has a sense of cheapness about it. Also, my room key de-magnetized 4 or 5 times. I greatly appreciated your friendly and attentive staff. The gym is great too.
May 23, 2014
Rated 5 out of 5 by Fellapaul Fantastic Location
We stayed at the Westin Bayside on our recent holiday & absolutely loved it. It was our 1st stop on a six week holiday & got us off too a great start....we couldn't fault the place,great location....in a wonderful City.the whole experience had a great vibe, would stay again in a heartbeat & highly recommend others to do so....was well priced for what you got & we upgraded our room for small charge,well worth it....
October 16, 2013
Rated 1 out of 5 by Linda728 Unpreferred Guest
I have stayed in over 20 different hotels this year alone and have never been a dissapointed as I was with this property. I booked a jr suite room with balcony at a hefty price only to receive the worst room with only a roof top and air conditioning units to view. After seeing the room I went right back to the front desk to let them know how disappointing this room was. I was told it was all they had available. REALLY? I let them know I would find another place to stay only to be told the manager would then speak to me. The manager then tried to upsell me into a suite at $130 more per night! The suite was entirely too big for one person and was not worth the extra expense. I ended up staying in the rooftop air conditioning view room but will ensure this will be my last stay at any Starwood hotel again. I never expect to get something for nothing but I do expect to get what I pay for.
September 30, 2013
Rated 5 out of 5 by Pakelekia Wonderful stay!
had a super room on 8th floor of tower overlooking Stanley Park, harbor & boats, North Vancouver and mountains. Room was quiet and comfortable (except we had to have pillows replaced with much smaller soft ones). Staff was wonderful. Only downside was the food was not up to expectations in Seawall. Loved the location--walked along seawall in both directions--had superb weather, too!
October 16, 2013
Rated 2 out of 5 by Robert Westin Bayshore, Vancouver
I have to say I am disappointed with the level of service I received. I felt like I was treated like an ordinary guest and did not receive any recognition assicoated with my membership status.
I was checked in at the regular check in and I did not receive any room upgrades.
There was no mention about any extra amenities I am entitled to.
Neither was I asked about my choice of gifts.
January 22, 2013
Rated 3 out of 5 by Ladybug12 Good for meetings, not vacation or romantic getaway
We came here for a much needed vacation. We have always stayed at Westin Hotels and loved everything in the rooms, especially the comfortable beds. This westin was not at all welcoming. Staff were snooty but fake nice to the Asian businessmen who were there for the World Congress. I suppose we were not well dressed like them? At any rate, the room was very small, good view, quiet. We came early but were told our room was not quite ready, so we assumed they were cleaning it. However, when we came up at 3pm, the room was dirty and there was no microwave, crib, or refrigerator (requested prior to arrival). It took another hour for these to come up, although the serviceman was very nice. The bathtub was so moldy along the edges I couldn't take a bath in it, just showered and avoided touching the areas. We checked out early because it was not what we were hoping for. This hotel is for business people who drive up in nice cars which will get them good treatment from staff, NOT for family, a romantic getaway to BC or to relax. The hotel lobby was also not posh or relaxing like other Westins we've stayed in.
September 24, 2014
Rated 5 out of 5 by Puffy Puffy
The location of this hotel is perfect for a stay in the Vancouver area. We found the daily breakfast buffet was too expensive, but there were several locations within walking distance to enjoy a great breakfast.
We were disappointed in the hot tub as at the end of the day, it needed cleaning. Probably, this should be done throughout the day to ensure a satisfactory experience.
September 7, 2012