Rated 3 out of 5 by mal12 The hotel was average
The hotel was aesthetically pleasing. However, at night the windows and walls are not sound proofed. I could hear the fog horn of the boats loud and clear and people's conversations which made my sleep extremely difficult!
October 9, 2012
Rated 2 out of 5 by nofreewifi2012 No wifi, unless you're sneaky
At a cost of $225 a night, with free wifi available throughout the city, it is shocking that the Bayshore charges another $15 a night for connectivity. Then to add to the issue, 'free' wifi is advertised at checkin, but only for the lobby and restaurants. When I asked about this, I was handed a little slip of paper with login credentials, like the crown jewels. This is an inappropriate business model in 2012. In speaking with others who are SPG members, they said they also had to pay for wifi and were peeved at this.
To test the system, I took my little slip of paper up to my guestroom, and the credentials worked fine there.
Additionally, as a conference exhibitor I had a runaround to get wifi connection there. Once I did, it turned out those credentials also worked throughout the hotel.
The staff was not helpful about this issue, just apologetic. Not their fault. It's a management issue, to be sure.
Finally - a much more minor issue - in such a high end property I'd expect my coffee maker to be cleaned of the previous guests' coffee grounds. Not the case here.
June 29, 2012
Rated 5 out of 5 by lola123 NYE
This experience on New Years Eve was awesome. From the ease of checking in to checking out. Better than some 5 star hotels that I have stayed at.
The staff of the hotel was very friendly, and made me very comfortable.
January 3, 2013
Rated 4 out of 5 by Sammy Romance in Vancouver
It seems that knowing that you are close to USA and Banks aren't always open that you would try to accomadate close to the exchange rate instead of automayically taking 15% on top of whatever USA money you recieve.
February 17, 2013
Rated 4 out of 5 by PinksalmonBoston Better be tiny for the shower!
The junior suite was dated, but had just the right amount of space for us- except the bathroom! Really odd layout had a rectangular shower that was 23" deep! My husband measured it as we couldn't believe it...
March 16, 2013
Rated 5 out of 5 by sw9mm My stay was too short
This hotel is the best choice for anyone staying down town Vancouver. It has all the amenities and the location is perfect. I was only here one night but would stay for a long visit if I got the chance.
April 10, 2013
Rated 5 out of 5 by Skate17 Wonderful staff and location
The staff was very welcoming. I had a wonderful experience each morning at breakfast. The spa was a great experience and the staff there was wonderful too. Looking forward to returning next year.
August 14, 2013
Rated 3 out of 5 by RSoom Alright, come prepared to spend extra
They charge a $20+ charge to use the Internet in your room, per day! They also have a $.37.00 parking fee. Basic breakfast was $60.00. So come prepared to pay extra.
Hot tub is also broken.
February 10, 2013
Rated 2 out of 5 by adi1999 Did not live up to SPG standards
We stayed one night here on a spur of the moment trip to Vancouver. We have stayed at the Westin numerous times and have always been blown away by the quality and service. This time was very different. First let me say the location of this hotel is amazing, a great place to stay with a family. We have two boys who really enjoyed the boats and water that surrounds the hotel and they loved the pools, even when it was chilly outside they wanted to be in there. The staff gave us Westin Kids Club bags which they both loved, as well as a free movie. The downside was our room. We were on the 2nd floor and in a corner unit. It was extremely noisy and the people next to us were parting all night long with no warning to be quite, mind you it was 2am and went on for hours. Our room was awful and something I would expect to see in a motel. There were sliding doors to our room which did not close properly therefore allowing cold air in and condensation build up on the windows. There was mold on the curtains and the wallpaper was peeling off. When we told the front desk they said thank you for telling us and that was it.
October 16, 2013
Rated 4 out of 5 by Manhid Fantastic view!
We had a mini family vacation, loved the ease of access to the harbor and the beautiful view from our room.
Parking is very expensive, $41 for a day, but I guess this is what you get in downtown.
January 22, 2013
Rated 5 out of 5 by rena1 superb location and awesome view
The staff were friendly and helpful, the room was clean and comfortable and the hotel is fantastic- the view is amazing; mountains and water!!! I think location is the best part for this hotel.
June 25, 2012
Rated 5 out of 5 by DEBORAH7 ULTIMATE DESTINATION STAY
THIS HOTEL WAS SURROUNDED BY BREATHTAKING SCENERY, STAFF WAS FRIENDLY, ROOMS SPACIOUS, 3 BLOCKS
DOWN FROM ROBSON RESTOS AND SHOPPING....WHO COULD ASK FOR MORE. DEFINITEDLY WOULD GO BACK AGAIN.
April 14, 2013
Rated 5 out of 5 by JAR72 Hotel is FANTASTIC!
I would recommend this hotel to anyone looking to stay in Vancouver. It is walking distance to Downtown and Stanley Park. I will definitely stay here again the next time I visit Vancouver.
October 8, 2012
Rated 5 out of 5 by jb123 Services is wonderful
The staff at this location is THE BEST!!!!They went above and beyond the 'job' to ensure comfort level is met.
Thank you all -
Brian and Shurkia are the most noteable members.
April 12, 2013
Rated 5 out of 5 by Noha32 Fabulous Location and Facilities
Close to many activities, variety of restaurants, and the convention facilities were second to none. I can't say enough about how helpful and courteous the staff were. Thanks
April 30, 2013
Rated 5 out of 5 by Randi1234 Excellent Experience!
The staff was wonderful, kind, and offered suggestions on things to do in the city. The room was pristine and had a great view. I would highly recommend the Westin Bayshore!
May 22, 2012
Rated 5 out of 5 by KitKat1 Great features and location
Staff from door man to desk was very friendly and all my needs were taken care of. highly recoment this hotel. Did not have a chance to use the pool or Span, next time.
January 25, 2013
Rated 4 out of 5 by Dotty2 Convention Stay
The Hotel was clean and inviting. Great service and friendly staff. Good venue for the convention we attended.
November 26, 2013
Rated 5 out of 5 by morerainplease Another great stay
I've stayed at the Bayshore 3 times with my family and each stay has improved upon the last. The rooms, views, and location have all been consistently excellent.
July 9, 2012
Rated 4 out of 5 by Bogie536 rediculous internet policy
Worst internet policy I have run into....have to pay for EACH device access! I am in a hotel 250+ nights a year...never run into this poor a policy - ANYWHERE.
November 8, 2012
Rated 5 out of 5 by NikoF Excellent Hotel
Absolutely loved the hotel's amenities, views, and staff. I've stayed at different locations in Vancouver, but Coal Harbor is far and away the best location.
June 14, 2012
Rated 4 out of 5 by mdase My room with a view
An outstanding view from my room I have been having for 6 days a tremendous view of sunrise, mountain, water and greenery a rare view you ever can see.
May 10, 2013
Rated 3 out of 5 by Mairi25 High internet charges are unwelcoming!
The Westin Bayshore is well-situatuated, the staff are friendly and welcoming and the beds are comfortable.
The $15 per day per device fees charged for internet access I found dated, unwelcoming and inconvenient. This is a conference hotel, there will be many people who are visitng on business and need to keep up with email. Overseas visitors (whose smart phones are not networked to a mobile provider ) are particularly affected.
On top of a reasonably expensive room I paid 5 days of internet access. When we asked the conference organsiers about a login, they reporte that the internet charges were probitively high and not affordable within the conference budget.
The net result is that guests feel exploited. The additional cost tot he hotel of guests making use of wifi internet is minimal - and yet the charges are high. So we feel cheated. which undermines all other efforts to make guests feel welcome.
I should finish by noting that in a limited area of the lobby free internet access is available but it is not useful for those who need more to work - although probably sufficient for a holiday maker needing to check email quickly.
September 25, 2012
Rated 4 out of 5 by teadrinker Great Stay
The room has a great view of the city. Good walk along the harbour. Good conference facilities.
November 23, 2013
Rated 3 out of 5 by Maverick009 Rooms
Stayed here a few times but was the the first time that they put us in the orginal building, would not stay again, make sure you book the new tower.
April 1, 2013
Rated 4 out of 5 by Mac301 Great views and excellent restruarants close.
The shower area in Jr. Suite to small.. All other room area just fine! Be sure to request view if available! Beautiful facing harbor and mountains.
April 21, 2013
Rated 5 out of 5 by Marty46 Always a welcome
Great, friendly, helpful people from one end of the spectrum to the other, made my stay an experience to be remembered with pleasure, as usual.
August 4, 2012
Rated 4 out of 5 by E7R1I1 Excellent location and views
This hotel is very well located with perfect views to Stanley park, the lake, buildings, mountains and the bay
Room is small for the price
March 18, 2013
Rated 5 out of 5 by Budd601 Outstanding guest facilities
Every request asked of the staff was handled courteously and professionally. A job well done, looking forward to our next stay. A+ rating.
October 24, 2012
Rated 5 out of 5 by TJ115 Outstanding staff and location
Unparalleled views, professional and attentive staff. Will definitely come back again and again. Concierge knowledgeable and first rate.
June 16, 2013