Rated 2 out of 5 by vyang Good Hotel, Cleanliness and condition is a problem
Good Hotel overall, but the hallways are in bad shape, with wallpaper torn off at various areas throughout the hallway to my room. The carpets in the hallways doesn't look like it has been vacuum in at least a week or two.
The room was dusty. I swiped my hands on top of the bedframe, and on the top of the case good where the TV is located, and it was very very dusty. My finger was filled with DUST!
The toilet had hair from the previous guest, which was bad. Lastly, the duvet was dirty, and had tears on it.
The service overall is average at best. My check-in experience however was fantastic.
If the conditions and cleanliness of the hotel were improved , I would stay here again.
July 7, 2014
Rated 5 out of 5 by MHT94131 A Welcoming Vancouver
Everything was well done - from the warm greeting at the door to platinum recognition by staff. We had a top floor upgraded room with an ideal view of the mountains and harbor and an outside deck. It was especially lovely being on the seawall with easy bike access and a fast stroll into downtown. We loved our "continental breakfast" perk -- access to the cold part of the buffet spread. Fabulous spa experience too. What a warm, welcoming and very comfortable way to experience a fabulous city. One warning -- there seem to be lots of guests for a single night before boarding an enormous cruise ship.
July 7, 2014
Rated 4 out of 5 by Be13 Wonderful hotel in Vancouver
I stayed at the Westin Bayshore for 8 nights during my first ever visit to Vancouver. The overall quality of my stay was very good, with comfortable and stylish rooms (also the standard ones!), very friendly service from all staff, and excellent conference facilities. Two small points for improvement: the rooms can't be booked with breakfast included, leaving you with the choice of a very expensive breakfast in the hotel or going out. And at this day and age, internet access should really be included in the room rates.
July 9, 2014
Rated 2 out of 5 by CANBusinessMan Horrible customer service
Located on the water - great view, great area for walking, running, etc. Nice, large room with a great view - could not be more pleased with the room.
Stayed 7 or 8 nights, used valet parking for only the first night. A while after checkout, I noticed that I was charged for valet parking for every single night. Went through a nightmare to actually have this reimbursed back to me. Hotel management refused to call me back after requesting them to do so. Stayed in Starwood hotels over 220 nights in last 2.5 yrs and have never received such treatment.
July 6, 2014
Rated 5 out of 5 by Mmaso True excellence is found in your staff
During my stay at your hotel all the staff were willing to go above and beyond to make sure I was looked after. Front desk staff made sure I had everything I needed and recommended things I had not considered. The maid realized that I was suffering from a brief illness and returned with herbal tea and gingerale to make sure I was OK. I am told this is what you do. Caring for your customers like this is what sets you above the others.
June 18, 2014
Rated 3 out of 5 by KGYA Average Hotel with Great View
Disappointed with this Westin.. We arrived with two other friends and ended up on two different floors. The rooms were booked a month or so before we arrived and yet they put us on separate floors, 4th and 9th.. The hot water in my Harbour view room was not working.. A maintenance guy had to spend an hour or so to fix it... The carpets in the hallways on the 4th floor were stained and old. The place needs a good paint job as well.. I don't think this Hotel was renovated in a very long time... For me it was disappointing considering the rooms with a Harbour view were over $300/night... Great location though... The staff member at the front desk did make an effort to resolve the issue with the hot water and did whatever she could to help make our stay enjoyable.. Overall an average stay... I will probably choose another location next time I am in Vancouver....
July 7, 2014
Rated 5 out of 5 by Goops Reveiw
Great location and hotel for at trip in Vancover
July 9, 2014
Rated 5 out of 5 by Gemelli This hotel has wonderful service
Wonderful stay at hotel. Staff was very friendly and room was very nice. Would definitely stay here again. One of the nicest hotels we have stayed in.
July 8, 2014