Rated 5 out of 5 by JJJO Wonderful views
Our corner room on the 18th floor had amazing views from both windows.
August 28, 2013
Rated 5 out of 5 by Tamster65 Excellent Stay and Beautiful Location!
Excellent room and view. Staff were very helpful and the Spa was outstanding!
October 9, 2012
Rated 4 out of 5 by TravellingC Conference 3 night stay
I recently attended a conference, I found the room small but comfortable enough. Found hair stuck to walls, wasn't mine because I have short hair and I had just checked in! View is so beautiful though, balcony would have been so worth it! The restaurant I had dinner there and was good, although breakfast service was not a good experience.. Food is decent and is over-priced, waitress looks harassed, we waited for service and had to stand around to pay for 5 minutes! No one smiles to make it acceptable, for the breakfast price, friendliness would have been awesome. Also waitress did not hang around long enough to ask for options for a vegan customer.
November 27, 2012
Rated 5 out of 5 by MC108 Westin Bayshore Vancouver is a wonderful hotel!
We recently stayed at the Westin Bayshore for nearly a week as I was scheduled for a major surgery in Vancouver. The staff was wonderful, very accommodating, very understanding about me not knowing our exact check out date due to my surgery and extended our stay without a problem when I needed one more day to rest before travelling. They even sent up a card with lovely snacks and drinks for my family the day of my surgery, so thoughtful! We can't thank Emily at the front desk enough for making our stay so wonderful!! I hope the company recognizes what an amazing employee she is; the best customer service we've experienced in years. I really credit her with making our stay and experience extremely comfortable, which all of us really needed given the circumstances for our stay. Thank you!!! We've stayed in many high end hotels over the past several years but this hotel has really won our loyalty.We will definitely book this hotel again whenever we are staying in Vancouver, it's our new favourite! You can't beat the location either being right on the harbour and Stanley Park. Awesome views, safe location, and a terrific place to walk your dog. We had our dog with us and the hotel provided a lovely pet bed, treats, and food bowls. They're very friendly about having dogs there. Our beds were really comfortable and the room was very clean and quiet even with people right next door. My only suggestion would be to have some room with queen beds in them too. Overall, fantastic experience!
June 6, 2013
Rated 3 out of 5 by pippa42 Food
We were disappointed with the quality of Beef we had at our convention....it was tough and the knives didn't help. Also we had cold breakfasts even though we arrived early.
May 19, 2014
Rated 4 out of 5 by ExpatDreams Location, location, location
This is a nice hotel with great service. My husband and I spent four nights in what we call a "starter vacation," which is a stay to experience the city before spending time at a resort. Nearly all activities that Vancouver has to offer (bikes, nature walks, restaurants, clubs, shopping) are a short cab ride or walk away. Public transportation also seemed accessible, although we didn't personally exercise that option. The Plat benefits are nice – we were upgraded to a harbor-facing corner room, even though we were traveling on points. Free breakfast benefit was fantastic. We were given the option of the complimentary cold options from the buffet or to upgrade to the full buffet for $10. We found the cold option more than sufficient with smoked salmon and other proteins offered.
First of all, Vancouver is a walking friendly city and the Bayshore is centrally located to activities for couples and families. In addition to a Safeway, there's a Whole Foods and several liquor stores nearby, definitely walking distance. Not to sound whiney, but cocktails at restaurants are absudly overpriced compared to purchasing a bottle of wine, so plan accordingly. I'm not sure why other reviews mention that tower rooms are sub-standard. Our corner tower room had a lovely view of the harbor, was nicely renovated and also quiet. The Westin is a great people watching spot, since it is located near Stanely Park and harbor activities.
The reason we say the service was great at the Westin (with the exception of a rude poolside waiter) was the manager Cassy who made our stay special by giving us the inside track on restaurants and entertainment spots that are not as touristy and more local. This is how we like to travel and she put our stay over the top to excellent.
July 15, 2012
Rated 4 out of 5 by mdditt2000 Beautiful location and wonderful weekend away from home
The Westin Bayshore hotel is located in the perfect location for a relaxing vacation or weekend away. We stayed at the Westin Bayshore hotel for three nights and enjoyed every minute of our stay. My son loved the sea planes taking off and landing right outside and hotel window and balcony. The hotel is directly opposite Stanley Park and is within walking distances to downtown and good restaurants/coffee shops etc. We loved walking alone the sea wall. The pools and gym looked great unfortunately we never used either of them. The Westin Bayshore hotels internet speed was effective and seem to work very well. We loved the Starbucks located in the hotel. The Starbucks is open early in the morning until 4pm in the afternoon. Since Starbucks was located in the hotel we never had to eat breakfast from the hotel. However the hotel breakfast buffet did look very good. It also looked over priced. Our room was 1880 located on the 18th floor. Our room was next to the elevator shaft. Every time the elevator went up and down you could hear it. I would recommend you request a room that is not located next the elevator shaft in the tower. Very poor design if you ask me. We also had to the ask the hotel staff four times before we received the babies crib. For some unknown reason we receive a bath mat with the crib. I don't think the hotel staff known the difference between a hotel mat and baby blanket. Hotel management was very apologetic and send up a tray of cookies and water.
Regardless of the elevator and crib issues our stay was wonderful. Safeway's and whole-foods supermarket are two blocks from the hotel on Robson St. We purchased some fruit, yogurt etc. The hotel room has a refrigerator. No SPG platinum upgrade from what I could tell. We received a standard Westin king room. Well room did have a great view of the downtown. We will definitely be back. No SPG club lounge.
October 27, 2011
Rated 2 out of 5 by platinum100nights unfriendly staff
Check in staff person behind the desk was terse and unwelcoming. I'm a platinum guest with over 100 nights per year. Even with my elite status they did not give me an upgrade and did not even put me on a preferred floor. TV in room is very small - maybe 30 inch. Parking at the hotel is $37 per night, or you can literally park across the street at a public garage for $20 per day. There are no free computer access for platinum guests. Platinum breakfast amenity only includes the "cold buffet" section - hot food is an extra charge. When we asked the front desk person for directions to a restaurant she said "just Google it"... I didn't care for her attitude.
July 30, 2013
Rated 4 out of 5 by OchreSilence Beautiful location and excellent hotel
The Westin is in a beautiful location near Stanley Park. The views (from a bay view room) are spectacular. The room itself is well laid out to maximise comfort and enjoyment of the views. The opening balcony doors enhance this experience. The Westin heavenly bed remains an excellent and restful experience.
The only weak point is the bathroom. The shower screens are inadequate for the wonderful rainfall type shower head resulting in minor bathroom flooding with every shower. There is a paucity of places to hand towels to dry (and no ability at all to hang swimwear or hand washed items to dry). A liquid body soap would also have been a nice additional feature.
September 21, 2012
Rated 4 out of 5 by pguru One of the better hotels in Vancouver
Let me tell you first what my family liked- Breakfast, especially the pastries, service at CURRENTS, the breakfast place, the indoor pool, (cozy and warm) and the proximity to STANLEY PARK. Also the view of the marina. Valet parking staff, excellent.
What I did not like- Check in staff was average, the priority desk for SPG elite members is not really what it says. We were initially upgraded to a Junior Suite in the main building on level 2, STAY AWAY. you are better off with the TOWER rooms. Rooms are on the smaller side.
April 22, 2014
Rated 3 out of 5 by kjd2014 First ever disappointing stay at Westin Bayshore
I have stayed at the Bayshore many times over several decades. I love the location and hotel and have seen it through several changes and renovations. I know it is not the newest or most posh hotel in Vancouver by a long shot but it has special appeal nonetheless. My recent brief stay was disappointing for the lack of service and I will provide 3 specific examples. First, on the evening of May 3, I attempted to call to order room service dining at about 10 PM. I called 3 times over a 15 minute period and each time there was no answer after several rings and a generic message inviting me to leave a message. Second, also on the evening of May 3, I left the hotel to walk to a nearby restaurant (since I was not able to reach anyone to order room service). When I came to the hotel main door, I looked for a staff member so that I could ask to borrow and umbrella, since it was raining. All I could see was one staff member at the reception desk serving one customer with a couple of other people in line. There was no one at the front door and no one at the concierge desk. So I was unable to borrow an umbrella. Third, during the day on May 4, I asked a staff member standing near the concierge desk where the business centre was. She waved her hand pointing in the general direction of one hallway and said "down there". Unfortunately this direction was vague and imprecise and did not help me to find the business centre. So, each of these instances was small, but in sum led to me being disappointed with my stay at the Bayshore for the first time ever and I will certainly be wary of returning.
May 19, 2014
Rated 1 out of 5 by Travel123 Poor customer service
Stayed at this hotel several times and always impressed. However this stay was extremely poor. As a platinum level guest did not receive any special treatment. Requested a high floor but upon check in was given a low floor with limited view. As a platinum level I am a custom to Starwood hotels pre selecting a room that honor’s my request. One of the mornings I had to wait 30 minutes to get a table for breakfast. The pool area had towels laying round on the empty chairs for a long period of time. The room only had one guest robe and housekeeping did a poor job of cleaning the room daily. Would not recommend this hotel!!
August 7, 2013
Rated 4 out of 5 by Sandy69 Over all very good, but a couple of minor issues.
Over all, the staff was amazing and the food was very good, but there were a couple of issues. The room service pizza was very poor, and despite expressing my disappointment with what tasted like a frozen pizza, they did not follow up with me. Upon departure, one staff member plunked my heavy luggage down with a "There ya go" after he brought them from storage. I had interrupted his google image search (the porter was helping someone else), and neither he nor the doorman offered any help as I struggled to get the luggage to my vehicle. It is too bad that these incidents had to blemish an otherwise excellent stay.
November 23, 2013
Rated 4 out of 5 by pgpcmp2013 rooms not always ready at check in
I stayed at the hotel twice within a week and had different experiences. Arrived on 7/28/13 was able to check in at 1530 with no problems for 2 rooms. Rooms were clean and service was great. 8/5/13 room was not ready until 6 pm. Stated they had a late check out. Was diffiucult as i was traveling with young children and had been at the hotel since that morning. After checking in I took the kids swimming and the pool area was a disaster. Dirty towels no clean ones to be found and old empty drinks laying next to the pool and on the tables surrounding the pool. Not what I expect out of a 4 star hotel. Not overly impressed with my second stay but would give the hotel another chance.
August 6, 2013
Rated 5 out of 5 by didiboo58 Great hotel for business and pleasure
The entire staff at the Westin Bayshore was outstanding and provided the utmost extraordinary service from every department. The hotel restaurant Seawall Bar and Grill food has the most delicious seafood chowder and great service. At times we had up to 15 people from our group ordering drinks and food at different times and the wait service was friendly and prompt. Especially Erin, she was so accommodating with our group and provided us A+ service. The tower rooms have the most beautiful view of the harbour but from what i heard most rooms have a nice view of the pool, mountians, city streets, etc. When I return to Vancouver for pleasure, I know I will stay again at the Westin!
October 8, 2012
Rated 4 out of 5 by darren3 Great view!
All was excellent, but wish there was a bath tub in the room.
May 6, 2014
Rated 5 out of 5 by Neal Another Great Stay at the Westin Bayshore
I booked 7 rooms for myself and guest with specific needs. When the front desk staff and manager found out that things were not quit right they all worked as a team to get it right. I was very happy with how they worked together as a team. I was very happy. I spent some time at the front desk so my guest wouldn't have too, but It gave me the opportunity to see how the staff moved with professionalism and confident. The very first person I talked to at the desk said the rooms are not guaranteed, but that was the only time I heard that. When I came back to the desk everyone else that I talked to worked to get it right. I booked this stay with SPG call center. Thanks for a great stay,
March 13, 2013
Rated 5 out of 5 by Doug1776 Always a fun Experiance,
We brought our 11 month old Boarder Collie and she enjoyed the staff and other guests as much as we did. We have found that over the years the staff goes out of their way to make every ocation special. My wife is a diplomats daughter and she prefers to spend every birthday at the Bayshore Westin. She isnsts that this is the finest hotel ithat she has ever stayed in anywhere in the world.
December 10, 2013
Rated 5 out of 5 by Svleerick Great Stay
The Westin Bayshore exceeded our expectations. We would not stay anywhere else in Vancouver again. It had everything we needed. Starbucks, tourism, friendly and accommodating staff! The hotel is located directly next to Stanley Park and many waterfront restaurants. Very close to Robson Street, the Sea Bus and many beaches. We walked everywhere and rented bikes one day. There are at least 4 bike rentals within a 5 minute walk from the hotel! Amazing! One thing we did not love was the breakfast prices. It was too pricey for eggs and bacon, but there are many close places to walk to for breakfast.
August 19, 2012
Rated 3 out of 5 by Rainmancd Room Issues
The architect that designed your hotel so that a room backed up to the elevator shafts must have never stayed in a hotel. Statrting at 5:30 in the morning people began using the elevator and since the elevator shaft backed up to our room it was very loud and woke us up. Also, the design of your showers is ridiculous. To design an open type shower where only about half of the shower has a glass wall while the remaining half remains open air, is simply an invitation to have water all over the bathroom floor. While the hotel in general is nice, the room design is terrible!
September 3, 2012
Rated 5 out of 5 by Martini Great stay for meetings, although breakfast was bad
Check in, rooms, meeting facilities were all as expected or better than typical high quality Westin standards.
Dinner was very good, however both mornings for breakfast, our group received very poor service. Extremely slow for ordering and food preparation for a mediocre and pricy breakfast. Coffee service was very poor. We made the management aware and they took very good care of us in the end. Management made up for the poor experience, but I hope that they get this corrected before we return again for meetings.
Stay was great other than that! Highly recommended.
March 5, 2013
Rated 4 out of 5 by Robert350 The views cure all evils....
I haven't stayed at this property in some time as I thought it was getting a wee shabby. I was pleasantly surprised that it did get some upgrading to it's rooms. I was given an "upgrade" to a tower corner room as a Platinum member, but upon inspection of my reservation- it looks like that is what I was booked in to begin with(?) In any case, the views cured any slip ups or mix ups that could have possibly occurred. The bathroom was completely upgraded and although tight, it still seemed spacious and there was plenty of room to sprawl. After a hard day of work it was sooooo nice to return to the views and the smell of the bay, the sound of sea planes and seagulls...etc. I will definitely stay again for this reason alone.
April 16, 2012
Rated 5 out of 5 by Brendan85 Outstanding Service with a View
We only had one night after finishing our cruise in Vancouver. We were able to check in early (around 11:30am) and were upgraded to an ocean view. Wow... one of the most amazing views from a hotel room that I've ever had. Boats, seaplans, mountains, and ocean. Great area to walk... also 3 tour companies pick up at the Westin for their jump-on/jump-off city tours. On top of all of this, a great lobby, starbucks, and good casual restaurant. Very helpful staff all around including a late night glass of milk (on the house) for my son. Highly recommended
August 11, 2012
Rated 5 out of 5 by Montana50 Intimate Service in a Large Hotel
I agree with previous reviews. The staff of the Westin Bayshore go above and beyond to make their guests have a wonderful stay. Everyone is friendly and ready to help you. I have stayed in many boutique hotels in the past and was apprehensive about staying in a hotel that was larger and held conferences such as this one. All these fears were put to rest. There was never a time when the place felt crowded. Instead, there was always a sense of calm and elegance. I felt like I was back in a cozy boutique hotel, but with better, more friendly service.
April 29, 2012
Rated 4 out of 5 by Washintonian Very nice room with a view
We loved our room - on the corner with a great view of the harbor. Very clean, very comfy. Very friendly and helpful staff. I used the phone once, to call a local restaurant, and was surprised to find that it cost me $1.65 for a one minute local call. I checked the room guide and didn't find any info that phone use would be charged - maybe I missed it, but that seems a little silly. And a $15 charge for wi-fi is absurd. I paid over $200 for one night, and you're gonna charge me that much for wi-fi? That alone will keep me from staying there again.
January 7, 2013
Rated 5 out of 5 Fantastic Hotel
Stayed at this hotel the night after my cruise and it really is a magnificent hotel. The lobby is big and open and the rooms are in great shape offering modern, clean luxury in every corner.
The free wifi in the lobby area was particularly useful. Both the indoor and outdoor pools are excellent. Our room was also ready for us even when checking in at 1000am. The staff were very friendly and helpful and really couldn't do enough for you.
I would highly recommend this hotel and if I am in town again will definitely be staying at this Westin.
June 24, 2013
Rated 3 out of 5 by Overnighter2013 Deluxe Waterfront Room Upgrade Disappointment
We booked 2 nights to attend a Christmas party in Vancouver. We upgraded to the "Deluxe Waterfront" room and paid the premium to do so. We were assigned a 5th floor room overlooking the marina. Not bad, but certainly not a "Deluxe Waterfront" room.
Others in our party who booked, and only booked a single night, were given a 14th floor room overlooking the harbour.
Was this because it was our first time staying at a Westin facility? If so, it left a slightly less than perfect impression.
The room was clean, other than the Jujube on the floor at the edge of the bed and scuff marks on the skirting.
The bed was very comfortable with nice linen. We had 2 good sleeps.
I would still recommend staying here, but would suggest checking out your "room with a view" first.
December 17, 2013
Rated 3 out of 5 by doug20at20google Green option for towels, linens meant no room service at all
Like many hotels these days, the Westin Bayshore Vancouver offered guests the ecologically friendly and water-conserving option to not have towels and bed linens changed every day. I chose to do this as I usually do. However, unlike other hotels, at the Westin this choice meant no room service at all: trash not emptied, in-room coffee not replaced, in-room dining dishes not picked up, bed not made, etc.. Was also disappointed by price/performance ratio of wireless services. Other than that, the room met my expectations.
September 9, 2012
Rated 4 out of 5 by jowwow Great experience
We had a fantastic time and the staff was really helpful. Because of our SPG status, we were offered a more spacious room for our family of 4. The room was great. Having 2 pools was fantastic, though it was rather awkward walking wet between the two pools, woul be nice if they were more connected. The convention style of hotel made for a less intimate hotel experience. And while the buffet was beautiful, staff was slow to seat on a busy Sunday morning. (Despite a whole open section.) location was perfect.
August 27, 2013
Rated 5 out of 5 by Sprint Visiting Vancouver
Wonderful location on waterfront with amazing mountain views! Fabulous bed! Had a great nite's sleep every nite. Staff very courteous and helpful!
Room was very clean but as I opted for the "green" feature did not get ANY service for my 3 days there. Would have been good to have had supplies like water and shampoo replished and left the green feature to the linens and towels.
Breakfast at restaurant was very expensive but Starbucks on site and great bakery/cafe at waterfront a short walk away.
July 5, 2012