Rated 5 out of 5 by H2Oski 50 Plus Stays
I have stayed at the Bay Shore over 50 times and have been known to call it my home away from home. Although I hadn’t been in Vancouver for about 4 years, when it came to planning a trip with our friends from Australia I know I had to make the Bay Shore part of our tour.
As I indicated, I had not stayed at the Bay Shore for a few years yet Todd, the Door Man, immediately recognized me and warmly greeted me and by the time we were inside with our luggage had figured out our names (probably from the luggage tags).
Our overall stay was outstanding, unfortunately our friends from Australia, who we had recommended the Bay Shore to, had a dreadful experience. They ended up being charged not once for their stay, not twice, but three times (almost $3,000 in total).
It took them several tries to get anyone from the hotel to acknowledge that there was even a problem. Finally after two days of long distance calls back to the hotel and a lot of anxiety, Amy from the Accounts department finally got involved and tried to help, but the damage was done in that the charges had gone through on the travel card and credit card requiring several calls back to Australia by our Friends to try to have the charges removed.
So bottom line, it was good / bad stay depending on whose point of view you use.
July 10, 2014
Rated 5 out of 5 by JapaYasu From JAPAN !!
So nice hotel !!
All staff good job!!
July 5, 2014
Rated 5 out of 5 by JoyceGS Wonderful views and location
My husband and I stayed for 5 nights at the Westin Bayshore. The location right by Stanley Park and overlooking Coal Harbor was perfect. Very helpful staff from Bell Staff to Concierge to Front Desk. One of the best Westin's we have stayed in and in such a magnificent city.
September 7, 2012
Rated 5 out of 5 by TrentT Love this hotel
Stayed 2 nights here and 1 night at the grand. My only mistake was was not staying all 3 nights here. This hotel is perfect in terms of location, room size and view. And stay points, thank you bayshore!
I will definitely be coming back here when im in vancouver again.
July 14, 2013
Rated 4 out of 5 by Shenfu Conference Stay
I just spent four nights at the Westin Bayshore and can wholeheartedly recommend the hotel to any interested parties.
The decor, the view, the blackened salmon sandwich, the location were all well above my expectations. So were Vancouver and British Columbia wines.
November 7, 2012
Rated 5 out of 5 by UptownJames Friendly Staff, Great Location
I was very pleased with the professionalism of the staff. Everyone was friendly & courteous; helpful. I also liked the location---- easy to walk to bike rentals, to friends' condo, to Stanley Park, to many shops and excellent restaurants, to Safeway & Urban Fares.
August 4, 2013
Rated 4 out of 5 by REM117 Beautiful views
The only feature I thought could be improved is the fitness area. I look for hotels that have better equipped and larger areas than this one.
June 12, 2014
Rated 5 out of 5 by MaxResults Just Love This Hotel
We don't often get to Vancouver so it has been awhile since we stayed here and we loved it just as much this time as last time. What a great location for walking to Stanley Park and to restaurants. Love the view from our room. The bed is so divine, I always want to take it home with me. Although I don't like Starbucks coffee, I do appreciate that they provide a quality coffee in the room as I like to have some before getting out for the day. I do prefer real glass mugs over the paper cups though. I also prefer the real stemmed wine glasses over the stemless that are now provided in the room. So those would be my only two improvements I could mention. It is great having a fridge and complimentary water and robe to use so I didn't have to bring mine. Staff was great. I had an issue with people across the hall partying so loud they woke me up. I called the front desk and it was immediately handled and there was a nice note from management under the door when I woke up. Very professional. We look forward to staying here again!
February 25, 2013
Rated 2 out of 5 by rjackson Room Not Ready
In arriving at the hotel, the checkin line was huge. At no time was there consideration for Starwood Gold or higher Customers. Secondly I had to wait until 5 pm to checkin to my room. This has never happened to me at a Starwood Property. Not impressed at all.
September 5, 2012
Rated 5 out of 5 by Doug1776 the Staff is the Best
My wife is a diplomats daughter. We both agree this is the finest hotel that either of us have stayed at. My wife has been on 5 continents and has requested to come back in about six weeks for her birthday. Emily at the front desk at check in was exceptional.
February 11, 2013
Rated 5 out of 5 FNESC Conference
Once again, Westin Hotel was absolutely awesome. The staff, from the Front Desk to the Cleaning Staff were outstanding. It was great from check-in to check-out. I was there from Nov. 22 - Nov.24. I will be back. Thank you for an incredible experience.
November 27, 2012
Rated 5 out of 5 by Henry47 A Resort in the city.
Our meetings were successful on a number of levels and much had to do with the location of this property, it's proximity to the city and the care and attention provided by the staff. Catering provided delicious food, facilities and care of our needs.
October 2, 2012
Rated 3 out of 5 by pippa42 Food
We were disappointed with the quality of Beef we had at our convention....it was tough and the knives didn't help. Also we had cold breakfasts even though we arrived early.
May 19, 2014
Rated 5 out of 5 by Sophie19 I will be back
Hard to ask for a better location, it is beautiful. The hotel is well appointed and well looked after. Staff were amazing. My room was clean and very comfortable. but most importantly - propably the best nights sleep I've had away from home.
June 17, 2012
Rated 4 out of 5 by Luvthesun Beautiful Location
The location of this hotel is fantastic. My room was dirty and the chair inside the room had many stains and needed to be cleaned or removed. The beds were very comfortable. The staff were professional, polite and seemed to enjoy their jobs.
September 10, 2012
Rated 5 out of 5 by BPA42 Top on my list of Starwood properties
We've stayed several times at the Westin Bayshore and continue to have great experiences each time. From the genuinely friendly and helpful staff to the amazing amenities and location. If you're in Vancouver, the Westin Bayshore is a must.
September 5, 2012
Rated 4 out of 5 by smschneider A very least stay
Comfortable hotel, helpful staff, good buffet, great fitness room and indoor pool, extremely comfy bed!
Some rooms come with a great view, obviously some don't.
The location is great, adjacent to STanley Park, but not really downtown.
May 29, 2012
Rated 4 out of 5 by JoAnne28 Location
Great location, walking distance to many attractions
June 21, 2014
Rated 3 out of 5 by Tomrei Most of the hotel needs refurbishment
Rooms in the Main building (not Tower), floors and other public ares need a refurbishment. The location is great, but not the hotel. Breakfast is average on quality, every day the same and could not offer enough seats for the guests.
May 9, 2013
Rated 5 out of 5 by WorkingTourist Amazing Service
Recently stayed at this hotel for a week and the staff showed amazing attention to detail and went above and beyond what is expected of the service industry. This combined with the unmatched surroundings made it an excellent stay.
July 2, 2013
Rated 5 out of 5 by Delores54 Beautiful views
I loved everything about our stay, except the gift shop representative. He was not helpful, would barely respond to our inquiries, and did not provide us a receipt- just said he didn't have one ( we were charging to our room).
October 1, 2012
Rated 4 out of 5 by Salzdoc Conference stay in Vancouver BC
Excellent location, very friendly staff, house keeping very good. Amazing view from the "tower" to harbor side. Missing hotel service directory in room. Conference centre in walking distance. Altogether very recommendable.
October 5, 2013
Rated 3 out of 5 by mal12 The hotel was average
The hotel was aesthetically pleasing. However, at night the windows and walls are not sound proofed. I could hear the fog horn of the boats loud and clear and people's conversations which made my sleep extremely difficult!
October 9, 2012
Rated 2 out of 5 by nofreewifi2012 No wifi, unless you're sneaky
At a cost of $225 a night, with free wifi available throughout the city, it is shocking that the Bayshore charges another $15 a night for connectivity. Then to add to the issue, 'free' wifi is advertised at checkin, but only for the lobby and restaurants. When I asked about this, I was handed a little slip of paper with login credentials, like the crown jewels. This is an inappropriate business model in 2012. In speaking with others who are SPG members, they said they also had to pay for wifi and were peeved at this.
To test the system, I took my little slip of paper up to my guestroom, and the credentials worked fine there.
Additionally, as a conference exhibitor I had a runaround to get wifi connection there. Once I did, it turned out those credentials also worked throughout the hotel.
The staff was not helpful about this issue, just apologetic. Not their fault. It's a management issue, to be sure.
Finally - a much more minor issue - in such a high end property I'd expect my coffee maker to be cleaned of the previous guests' coffee grounds. Not the case here.
June 29, 2012
Rated 5 out of 5 by lola123 NYE
This experience on New Years Eve was awesome. From the ease of checking in to checking out. Better than some 5 star hotels that I have stayed at.
The staff of the hotel was very friendly, and made me very comfortable.
January 3, 2013
Rated 4 out of 5 by Sammy Romance in Vancouver
It seems that knowing that you are close to USA and Banks aren't always open that you would try to accomadate close to the exchange rate instead of automayically taking 15% on top of whatever USA money you recieve.
February 17, 2013
Rated 4 out of 5 by PinksalmonBoston Better be tiny for the shower!
The junior suite was dated, but had just the right amount of space for us- except the bathroom! Really odd layout had a rectangular shower that was 23" deep! My husband measured it as we couldn't believe it...
March 16, 2013
Rated 5 out of 5 by sw9mm My stay was too short
This hotel is the best choice for anyone staying down town Vancouver. It has all the amenities and the location is perfect. I was only here one night but would stay for a long visit if I got the chance.
April 10, 2013
Rated 4 out of 5 by Chuck13 Vancouver
Good location for sightseeing in Vancouver. Accomodations were good as usual.
June 4, 2014
Rated 3 out of 5 by RSoom Alright, come prepared to spend extra
They charge a $20+ charge to use the Internet in your room, per day! They also have a $.37.00 parking fee. Basic breakfast was $60.00. So come prepared to pay extra.
Hot tub is also broken.
February 10, 2013