Rated 1 out of 5 by Kizza Worst Hotel Stay EVER
This was the worst hotel I have ever stayed at. There was mold around the rim of the handbasin as well as in the shower. Also the mattress was so uncomfortable that my husband and I were nearly going to check out at 5
:00am in the morning as we hardly had any sleep. The mattress no longer had any support and you could feel the springs in your back. We stayed there as it was given to us as a gift. We will definitely never stay there again or recommend it to others.
December 3, 2012
Rated 4 out of 5 by Marty46 Good and bad
As usual the hotel was wonderfully welcoming and any request to any of the staff was willingly accommodated and efficiently performed. What really spoiled it for me was the winter closure of the bar, presumably for reasons of (false) economy, and the cancelling of the shuttle bus (same reasons?). These decisions, presumably made by accountants as opposed to hoteliers, are regrettable (I'm weighing my words so as not to sound offensive....!)
December 3, 2012
Rated 5 out of 5 FNESC Conference
Once again, Westin Hotel was absolutely awesome. The staff, from the Front Desk to the Cleaning Staff were outstanding. It was great from check-in to check-out. I was there from Nov. 22 - Nov.24. I will be back. Thank you for an incredible experience.
November 27, 2012
Rated 4 out of 5 by TravellingC Conference 3 night stay
I recently attended a conference, I found the room small but comfortable enough. Found hair stuck to walls, wasn't mine because I have short hair and I had just checked in! View is so beautiful though, balcony would have been so worth it! The restaurant I had dinner there and was good, although breakfast service was not a good experience.. Food is decent and is over-priced, waitress looks harassed, we waited for service and had to stand around to pay for 5 minutes! No one smiles to make it acceptable, for the breakfast price, friendliness would have been awesome. Also waitress did not hang around long enough to ask for options for a vegan customer.
November 27, 2012
Rated 5 out of 5 by LIndylu great view
WOW, love the lobby and entrance. Big but still had the warmth of the WESTIN brand. At first i was troubled by the walk to the far tower, but once I saw my view , WOW...I didn't mind at all. Love the patio windows that open too. Great restaurant for breakfast and the lounge at night has a very nice atmosphere. I would go back for sure.
November 26, 2012
Rated 5 out of 5 by MrsWic Service, Comfort & Location
I attended a conference and my spouse came to enjoy the city. We both were very pleased with the attentive staff, the excellent services, room comfort and the hotel location. Our room had a fabulous view of the harbour, marina and the mountains, could not ask for more! The concierge answered every question and went above and beyond when she was able to locate a bag that had been left at a tourist destination. We would definitely stay here again.
November 14, 2012
Rated 3 out of 5 by ncp2012 Strictly Average
Used to be a high end hotel, but now nothing special. Front desk and bell staff very good, duing room and bar area very expensive, very average, very slow service. Bartender often stumped by simple drink orders ... did not know what a vodka collins was, could not serve brandy & benedictine. Sad for what used to be one of the hotels. Despite some upgrades, seems to slip a bit more each time I visit.
November 12, 2012
Rated 4 out of 5 by Bogie536 rediculous internet policy
Worst internet policy I have run into....have to pay for EACH device access! I am in a hotel 250+ nights a year...never run into this poor a policy - ANYWHERE.
November 8, 2012
Rated 5 out of 5 by Maggie44 Beautiful Location
This hotel has everything - beautiful hotel, great staff, great location, and all the amenities. The concierge was very helpful.
November 7, 2012
Rated 4 out of 5 by Shenfu Conference Stay
I just spent four nights at the Westin Bayshore and can wholeheartedly recommend the hotel to any interested parties.
The decor, the view, the blackened salmon sandwich, the location were all well above my expectations. So were Vancouver and British Columbia wines.
November 7, 2012
Rated 5 out of 5 by Satchel Wonderful Stay
If you are making a quick trip to Vancouver and feel as though you'll probably go from meeting to meeting - stay at the Westin Bayshore. The location is spectacular; right on the water with amazing views; the facilities are great; food is wonderful and the staff are all top notch - it makes it all worthwhile.
November 2, 2012
Rated 2 out of 5 by Mel59 Hotel was not up to par
It simply did not meet my value expectations - paying for internet and 888 calls was a first for me in years.
November 2, 2012
Rated 5 out of 5 by Robb1 Excellent venue and services
Excellent hotel and conference facility
October 27, 2012
Rated 5 out of 5 by Budd601 Outstanding guest facilities
Every request asked of the staff was handled courteously and professionally. A job well done, looking forward to our next stay. A+ rating.
October 24, 2012
Rated 5 out of 5 by 2012Arthur awesome location
Hotel is in a terrific location; next to harbour, Stanley Park, within a reasonable walk to the city core
Staff were very friendly and helpful.
Food was fantastic.
Billing - at a quality hotel like Westin and the room rates paid; I remain of the opinion there should not be an upcharge for Internet service.....that's old school, as are the needless phone charges for local or 1-800 calls.
October 11, 2012
Rated 5 out of 5 by Tamster65 Excellent Stay and Beautiful Location!
Excellent room and view. Staff were very helpful and the Spa was outstanding!
October 9, 2012
Rated 3 out of 5 by mal12 The hotel was average
The hotel was aesthetically pleasing. However, at night the windows and walls are not sound proofed. I could hear the fog horn of the boats loud and clear and people's conversations which made my sleep extremely difficult!
October 9, 2012
Rated 5 out of 5 by JAR72 Hotel is FANTASTIC!
I would recommend this hotel to anyone looking to stay in Vancouver. It is walking distance to Downtown and Stanley Park. I will definitely stay here again the next time I visit Vancouver.
October 8, 2012
Rated 5 out of 5 by didiboo58 Great hotel for business and pleasure
The entire staff at the Westin Bayshore was outstanding and provided the utmost extraordinary service from every department. The hotel restaurant Seawall Bar and Grill food has the most delicious seafood chowder and great service. At times we had up to 15 people from our group ordering drinks and food at different times and the wait service was friendly and prompt. Especially Erin, she was so accommodating with our group and provided us A+ service. The tower rooms have the most beautiful view of the harbour but from what i heard most rooms have a nice view of the pool, mountians, city streets, etc. When I return to Vancouver for pleasure, I know I will stay again at the Westin!
October 8, 2012
Rated 5 out of 5 by spgcan Great Stay
The views and proximity to Stanley Park are fantastic. Great place to stay when in Vancouver.
October 4, 2012
Rated 5 out of 5 by Henry47 A Resort in the city.
Our meetings were successful on a number of levels and much had to do with the location of this property, it's proximity to the city and the care and attention provided by the staff. Catering provided delicious food, facilities and care of our needs.
October 2, 2012
Rated 5 out of 5 by Ontariovisitor Great location
This hotel more than met our expectations. The staff were very friendly and helpful. We were able to walk to almost everywhere we wanted to go. The room was large, comfortable and clean. Loved being able to watch the activities in the harbor from our window. Especially watching the cruise ships coming and going.
October 1, 2012
Rated 5 out of 5 by Delores54 Beautiful views
I loved everything about our stay, except the gift shop representative. He was not helpful, would barely respond to our inquiries, and did not provide us a receipt- just said he didn't have one ( we were charging to our room).
October 1, 2012
Rated 5 out of 5 by pwickson67 Excellent hotel with excellent customer service
The hotel has a very nice layout with the sea wall just outside the doors. Great location downtown. The hotel lobby is very nice with plenty of areas to sit and relax. The room was very nice and loved the built in closet in the bathroom. The bed was very comfortable. I noticed how quite the rooms are with minimal notice heard from outside your room. The staff are excellent.
September 30, 2012
Rated 3 out of 5 by Mairi25 High internet charges are unwelcoming!
The Westin Bayshore is well-situatuated, the staff are friendly and welcoming and the beds are comfortable.
The $15 per day per device fees charged for internet access I found dated, unwelcoming and inconvenient. This is a conference hotel, there will be many people who are visitng on business and need to keep up with email. Overseas visitors (whose smart phones are not networked to a mobile provider ) are particularly affected.
On top of a reasonably expensive room I paid 5 days of internet access. When we asked the conference organsiers about a login, they reporte that the internet charges were probitively high and not affordable within the conference budget.
The net result is that guests feel exploited. The additional cost tot he hotel of guests making use of wifi internet is minimal - and yet the charges are high. So we feel cheated. which undermines all other efforts to make guests feel welcome.
I should finish by noting that in a limited area of the lobby free internet access is available but it is not useful for those who need more to work - although probably sufficient for a holiday maker needing to check email quickly.
September 25, 2012
Rated 4 out of 5 by Mike46 Location, location, location
We booked the Bayshore, even though it is more expensive than the other Starwood properties in town due to it's location by the water and close to Stanley park.
We used the suite upgrade rewards for Platinum guests and good a nice junior suite on the 9th floor in the normal with a balcony towards the west, so getting afternoon sun. The view is a bit distracted by the tower building and looking down to the roof of the connecting building, but quite nice.
We booked the SPG breakfast plus rate which was really worth it. A very good breakfast with lot's of choices, so we did not get bored even after 3 days.
However it seems the servers are not used to this rate, as everybody had to check how to handle the coupon that was valid for 3 days.
We arrived at the hotel at just after their normal check- in time of 3pm. The check-in lady wasn't sure if the room was ready, but after some 15 min wait in the nice hotel lobby we were off to our room. Beside the wait the downside was, that she did not recognize herself that the rate included breakfast, so we had to remind her.
Check-out was smooth.
September 24, 2012
Rated 5 out of 5 by TEB1152 Westin Bayshore is superb
I travel extensively for business and have stayed about 750 nights in various Starwood properties. The Westin Bayshore is one the best Starwood property at which I have stayed. My wife and I stayed five nights at this property.
The location is probably the best in Vancouver. It is on the water. Stanley Park, the seaplane terminal, and the Seabus to North Vancouver are within easy walking distance. The views over Coal Harbor are stunning with great sunrises and the comings and goings of a major harbor and seaplane base
The staff was both friendly and professional. The facilities are excellent. The breakfast buffet is the best that I have experienced. We noted an earlier review commenting that it was expensive. Although it may cost a few dollars more that at many other locations, it is well worth it because of the great selection and high quality.
We hate to leave, and we already are planning for a return visit in the not too distant future.
September 22, 2012
Rated 4 out of 5 by OchreSilence Beautiful location and excellent hotel
The Westin is in a beautiful location near Stanley Park. The views (from a bay view room) are spectacular. The room itself is well laid out to maximise comfort and enjoyment of the views. The opening balcony doors enhance this experience. The Westin heavenly bed remains an excellent and restful experience.
The only weak point is the bathroom. The shower screens are inadequate for the wonderful rainfall type shower head resulting in minor bathroom flooding with every shower. There is a paucity of places to hand towels to dry (and no ability at all to hang swimwear or hand washed items to dry). A liquid body soap would also have been a nice additional feature.
September 21, 2012
Rated 5 out of 5 by Noam Loved the hotel
The check in was welcoming and friendly, I felt a valued guest. Then the view from my room blew me away. AMAZING. we were lucky enough to have weather that let me have the balcony door open and enjoy breezes off the harbour. I had breakfast in the hotel, a drink in the bar one night but did not use any other hotel facilities as we were busy enjoying the sunshine. Also VERY comfortable beds. Would recommend.
September 21, 2012
Rated 5 out of 5 by Axle The Harbour, the Park, and everything
The room layout allowed for work or R&R. If you can get a harbour view (which I did), you can look across Coal Harbour to Stanley Park, with pleasure craft coming and going.
Good meal at the Sea Wall, and I have had great breakfasts on the patio.
When I was checking in, the housekeeping and accounting staff were doing calisthenics in the lobby and dancing the merengue - noisy, but nice to see a place that cares abuot their staff!
September 20, 2012