Rated 4 out of 5 by TessL I enjoyed our stay
The hotel has a premier location: Coal Harbor, where everything is in close proximity like restaurants, Sea Wall, English Bay.
Being a gold member, we were upgraded to a harbor view room. My only negative experience is that the TV remote control was not working. We had the remote control replaced, but the replacement unit stopped working again the following day. The hotel's TV does not work without the remote control, so it was a hassle to call and have a replacement again. Also, the lamp on the console did not have any light bulb. So it was dark looking at the mirror. I did mention about the missing bulb to housekeeping so they can put one on it.
Over all, our stay was satisfactory and will return again given the opportunity someday.
August 17, 2014
Rated 4 out of 5 by Go1201 I loved every second
If you want comfort and go for a jogging, this hotel is for you.
August 20, 2014
Rated 4 out of 5 by Kathy11 Loved the pool and the staff was very nice
The service was excellent and helped us out with our cell phone issues. Everyone who worked as waitstaff at the conference was wonderful. The location of the hotel was perfect, and close to everything in town
The hotel elevators were large and clean and the guest room was large enough for us to be comfortable in
August 19, 2014
Rated 5 out of 5 by donanka Lovely Hotel in a Great Location
Our recent stay was for 2 nights prior to a cruise and we were very pleased with the accommodations and location of the hotel to restaurants, tours, and Stanley Park. We were also pleased with the year of birth special that was being run, which gave us a better rate compared to the CAA rate. We would definitely recommend this hotel.
August 5, 2014
Rated 5 out of 5 by Myrna49 Fantastic stay at this hotel!
I stayed here for a conference and my expectations were exceeded! Gorgeous room with a view of the harbour, beds that were incredibly comfortable and wonderful staff! Top notch hotel!
August 17, 2014
Rated 5 out of 5 by dooner Great hotels are based on great staff
Moving beyond the beautiful setting, the wonderful views, and the great food, this place has a staff that is a step above even others in the Starwood collection.
August 17, 2014
Rated 4 out of 5 by KC66 Great hotel
Loved our stay at this hotel. Breakfast was a bit pricey. Wished we had known about the extra features inside the hotel. We didn't expect whale watching expeditions could be organized right inside the hotel. We would have taken advantage that had we known. I was at this hotel for s conference and this was also not advertised in part of the conference package. Massages were well advertised and were a welcome treat. We also loved the outdoor pool and proximity to many shops, dining, marina and finally Stanley park.
August 12, 2014
Rated 2 out of 5 by Nikohl2014 Hotel needs an update
The hotel is in a great location and the staff was wonderful. However, it was quite upsetting to see the difference between what the hotel looks like on the outside and what the rooms look like on the inside. The outside of the hotel looks beautiful and the rooms feel like a 2 star hotel. My husband and I went to celebrate our Wedding Anniversary; and had quite a rude awakening when we realized the condition of where we would be spending that special weekend.
August 13, 2014