Rated 1 out of 5 by Sanath Can't believe that this is a Westin
It's a shame to see the poor condition of this hotel. It's not the fault of the staff, they try very hard but the standard of the hotel is VERY poor. By far this is the lowest level location for the Westin brand in canada.
My room had a portable air conditioner when I walked in and it was an upgraded room for Spg platinum...... Need I say more.
November 27, 2011
Rated 3 out of 5 by jojoro67 Lovely but
I always enjoy my stay at the Westin. I was quite disappointed with a couple of items this time out though. The bathroom was not clean and my heat did not work. Even after I asked maintenance to come and fix I still could not get the heat above 68. Warm enough when you are sleeping but when you are entertaining women wearing party dresses a higher temp would have been better.
On the other side, I had room service which was delivered in good time considering the numbers being served that night and the people who took the order and the lovely girl who delivered were all very pleasant.
December 29, 2012
Rated 2 out of 5 by DisappointedDebbie A disappointment
Perhaps we expected too much with the Westin name. We did not expect the walls in our room to have some kind of soft-drink splatter on them. We did not expect to have no access to the fridge. We did not expect the unfriendly - even icy - service at breakfast on our first day.
We did, however, find the reception staff to be very friendly, highly professional and helpful. Our second day breakfast server was also similarly friendly, professional and helpful (Jose).
A notable positive feature of the hotel is that it is within walking distance of many main attractions; e.g., Pier 21, the wharfs, art gallerys, Garrison Brewery, downtown (shopping/restaurants), the Citadel and the Public Gardens. Buskerfest was fun!
August 13, 2013
Rated 2 out of 5 by Conference2014Aug Conference Hotel
The conference facilities were good. Nice rooms with good meeting spaces. The hotel itself is in need of upgrading. Elevators were particularly slow. Rooms very small accompanied by small bathrooms. The hot tub was "off limits" during our stay. Staff were nice and knowledgeable, but at the prices charged you would expect more. A number of my colleagues had issues with the hot water which was remedied later in their stay.
August 25, 2014
Rated 4 out of 5 by bjmma124 Nice Hotel, Old Building limits experience
The hotel was a very old building. The size of the rooms was the biggest downfall. I had a nice view of the Harbor, but only had one tiny window that tilted back so couldn't enjoy the smells and fresh air. The bathroom was very small. It was hard to step into the room and close the door, you kind of had to back yourself in a corner by the toilet. The beds were very comfortable, I got a great night's rest and the television was satisfactory. There was a nice work desk with set up for laptop so that was good. The resteraunt/bar downstairs was very nice. Ate there one night and had an excellent meal, the waitstaff was very accomodating and friendly. The location was great, but bathroom size and old tub/shower could use updating.
June 13, 2014
Rated 2 out of 5 by kt2014 Under invested in hotel!
I was very surprised by the limited level of investment that has been put into the hotel in recent years. It was obvious from the age of many of the fixtures, fittings and general upkeep of the hotel that not much has been done to keep the hotel modern, and generally up to a standard that I would expect from a Westin. I have stayed in many Westin hotels around the world and I can say with certainty that the Westin Nova Scotian was the most 'tired' of them all by some margin. Of particular note was the air conditioning system in the room which was very archaic and required written instructions on the wall to work it. Also of note were the elevators which were clearly very old.
Overall we were disappointed and would not stay there again.
July 2, 2014
Rated 4 out of 5 by Dalmom1 Perfect Summertime Location
Overall, we had a pleasant stay at the Westin Nova Scotian. You could not beat the location for ambiance and a chance to enjoy the Halifax waterfront during the summertime. We did run into a few snags with service (the cot we ordered was not in the room and we asked for it two more times; then they failed to remove it when we were done) but the front desk staff listened to our complaints and rectified the situation beyond our expectations. Beds were way too soft but that is a personal preference and the chance you take with hotel travel. All in all, we would stay here again.
September 7, 2012
Rated 2 out of 5 by TToch The Hotel is not up to the Westin Standards
Check in: Arrived at 3:30 pm; the room assigned for me was not ready; Michael asked me to wait for 20 - 30 min as there was no other room available; Checked in 10 min later with another F/D agent who assigned another room for us to avoid further waiting;
Room: Checked in in room 612 - very dusty and dated; the bedding was missing the feather blankets; there was only duvet and a sheet underneath; bathroom vent was very dirty; window was opened and couldn't close all the way.
Parking accessibility: had to park the car on the parking lot at the back of the hotel prior to check in; bellman explained that a key is not needed to park the car, which was incorrect. No one has explained either that a key is needed to leave the parking lot at check out.
July 11, 2014
Rated 1 out of 5 by Gordo64 Unacceptable
Room was not ready upon arrival.
Room was a too hot! Thermostat was set at 85F and never cooled off. Could not sleep all night and checked out early to get out of the heat.
Room window was damaged, fogged up and moisture between thermo panes blocking the view
December 9, 2013
Rated 5 out of 5 by Travellinman Westin NS has it all.
Super front and back end staff, clean comfortable rooms, excellent dining in room and out, just right coffee shop, newspapers, Roy and Roy's Lounge,
upgraded fitness, and set in the city's best location. For business or pleasure, what else could you ask for.
March 29, 2013
Rated 2 out of 5 by gdgirl Not like any Westin I've been in lately...
While the usual Westin amenities were as expected (Heavenly Bed and Bath) the physical plant of the Westin Halifax was disappointing. From rusty bathroom door, tippy vinyl bathtub insert and really substandard view advertised as "harbor view," stained carpeting, chipped lobby woodwork and poorly furnished hallways, this Westin seemed far below what I have come to expect as brand standard. On the positive side, the staff was lovely and the bar personnel very accommodating.
August 11, 2014
Rated 5 out of 5 by tinymite Lap of Luxury
We were very pleased with our stay at the Westin Nove Scotian. We found the hotel personnel to be very friendly and helpful. Two employees went out of their way to be of assistance, and really helped make our stay in Halifax a nice one. My fourteen-year-old - who was not enthusiastic about the long train ride from Toronto to Halifax - told me I had gotten at least one thing right - the Westin Nova Scotian. The beds were heavenly with comfy pillow-top matresses.
The prices in the restaurant were a bit too high for our pocketbook, and the food did not seem special enough to support them.
However, on the whole our stay was a very positive one. The Westin Nove Scotian's location - attached to the Halifax train station - could not have been more convenient. This hotel was well worth the splurge it took for us to stay there.
August 12, 2014
Rated 4 out of 5 by freeholiday Wonderful stay until the day I left
I really liked this hotel and found the staff to be more that helpful ~ so why the poor rating for staff? it is based on the housekeeping department, not the staff on the floor, but lack of return of a phone call.
I checked out of the hotel on a Tues morning and upon checking Tues evening in my next hotel i discovered i had forgotten my laptop charger and power cord. I immediately called the hotel and explained the problem and was put through to housekeeping. I carefully spelled my name and left my phone number twice and have yet to hear back from anyone. I was hoping for an opportunity to arrange for a courier which I would have gladly paid for as I was still going to be travelling for over one week, so you really let me down.
September 30, 2012
Rated 4 out of 5 by MEinON Friendly helpful staff
Great staff, confortable, functional rooms. Hotel restaurant, Elements, needs improvement. It used to be excellent but on my recent stays it has been mediocre at best. Salad wasn't as described on htemenu and fish was overcooked and bland.
September 1, 2014
Rated 4 out of 5 by DBJL1208 Great location
I visit Halifax several times a year and this is my hotel of choice. The location is great with the Saturday farmers market a short walk and the harbour boardwalk close by. The car park facilities (self park) is very convenient and easy to access.
The rooms are very comfortable with great views of the harbour. The bathrooms are a bit on the small size but it is an older hotel.
Daily newspapers are not delivered to the room by default. You have to remember to ask at check-in for this.
Staff are always great.
July 13, 2014
Rated 3 out of 5 by Joyce33 Disappointed
It was tough to do business in this room. I had scheduled extra time to get work done in my room, so the distractions were problematic..For example, there was way too much furniture for this size room, so it was cramped. Because it had low lighting, it was dark . For example, the chair stuck by the closet had no light to read by. In addition, when using the closet, the light would go out when I would step in to retrieve my clothes, leaving me in the dark. These were all details I would have expected someone to notice. Not what I expected from a Westin.
September 22, 2012
Rated 3 out of 5 by Jodieddd Hotels looks amazing when you walk in but then you go through the halls
Hotels looks amazing when you walk in but then you walk through the halls and know its a old hotel, which was fine. We got to our rooms it was nice but the carpet had a large green/yellow stain on it or something, looking like someone or dog was sick. It had a smell in the room as well. I was excited they had a pool and hot tub. I went down the pool is all 4 ft deep and small and a very small but deep hot tub. It had alot of chemicals in it, had it get shower when I got back skin was burning. The water in both the pool and hot tub was green like and the pool did not look that clean had frizzy things in it by drain holes. Overall I would try another hotel, even though I thought it was amazing going in but did not think so when I left...
February 4, 2014
Rated 3 out of 5 by NewfieontheGo Hey it's an old building!
Let's face it, it is not the Westin in popular big cities that has current day modern appeal, so reading the reviews those other guests need to recognize and live with that. BUT there are things that can be worked on. It was a quiet night, Monday, and I had to valet my own car, not that I cared but not a good start. Once I finished the check in process I had no idea where the elevator was. Simple things that should be standard hotel protocol. It's old so the HVAC , pool, elevators all work differently but that adds to glorious 1950's charm!
March 17, 2014
Rated 5 out of 5 by Lobsterlover Great Hotel
I asked for a room with a view - Westin delivered a king-sized bed on the 9th floor with a great view of the water. Clean room, comfortable bed, ample room for working and sitting, small but adequate flat screen tv and a functional bathroom. The fitness centre is a good size with new equipment - a very good set up for the average exerciser and adjacent to a pool and hot tub. You won't find a friendlier hotel staff, from the front door, to the desk, to the cleaning staff. Colleagues have dined at the Westin and said that the food was good. The hotel is in a wonderful location - close to Pier 21 and many, many good restaurants and pubs, and only 10-15 minutes walk from St. Mary's University. I will always stay at the Westin when I visit Halifax.
May 29, 2013
Rated 5 out of 5 by Minilini Outstanding Service
We recently spent three nights at the Westin Nova Scotian and thoroughly enjoyed the experience. Upon checking in, my SPG status was immediately recognized and my room upgraded, as well as no charge for parking. The staff were all extremely helpful, friendly and professional. It was a delight to arrive at the Westin and collapse on my heavenly bed! The location was well located for all activities in which we were interested.
August 4, 2014
Rated 4 out of 5 by Ontario2014 Great location
The hotel lobby, pool and general room accommodations were nice, and met expectations.
The bathroom was extremely small, with limited counter space and difficulty opening and closing the bathroom door, because of the positioning of the toilet. For a room with 2 queens (we had family of 4), the bathroom layout did not consider the number of potential occupants and user friendliness.
August 11, 2014
Rated 4 out of 5 by SP20 Great location, friendly welcoming staff
Harbourview rooms have a wonderful vista of the Halifax harbour. Conference facilities were great with the ability to handle large groups for plenary sessions. Easy walk to Historic Properties and other Halifax highlights.
August 25, 2014
Rated 2 out of 5 by FromClare Room comfort and Noise......
During our stay we were in room 231, the thermostat did not control the heat in the room and it got so hot you had to shut the fan off completely and open the window as much as possible! There was a party or wedding or something going on downstairs that we were not notified of when we checked in that went on late in the night and not to mention the screaming people in the halls walking the halls till 3 am! this was our 3rd stay at The Westin and we only had 1 good night there out of the 3, not sure if I will go back there or not,
March 27, 2014
Rated 5 out of 5 by ron1968 HAd a great stay at this hotel
I would recommend this hotel to anyone of my friends. From the desk staff at check-in to the great service we received at curbside and getting our luggage to our rooms.
August 27, 2014
Rated 2 out of 5 by Brandilicious Needs Improvement
The room I stayed in (506) was in much need of improvement. Issues included:
- screws for blinds coming out of the walls,
- 2 lamps did not work
- heat wouldn't turn on
- magnetic door didn't always work
Overall, the staff was great with the exception of a man I suspect was either a front desk supervisor or an assistant manager. He was a tall, heavier-set, older white man with glasses and the way he snapped at and talked down to the other staff (who were very friendly and great) was terrible.
I would not recommend this hotel.
October 27, 2013
Rated 5 out of 5 by Eleslie61 All expectations met!
Everything I would expect from the Westin. Comfortable, clean and well maintained rooms. Staff friendly and very helpful. Room and bathroom a bit cramped though. Large walk in closet really not necessary unless you are planning an extended stay.
August 21, 2014
Rated 5 out of 5 by Ducky333 Staff Make The Difference
Let's face it, a hotel room is a hotel room anywhere..at the Westin Nova Scotian it is the staff that make the difference. From being greeted by the guy opening the door, a member of senior staff in the lobby to say welcome, friendly, efficient service at check-in with good humour you know this hotel is something special. It was an exceptionally busy weekend with Basketball teams and March Breakers and the Liberals, yet each and every guest is made to feel special and welcome by staff. I appreciate the exceptional service!!
March 4, 2013
Rated 2 out of 5 by J0415 Needs some work
The rooms need a little TLC. The room and hallways felt damp all weekend. Food is on the pricey side but that goes without saying when you stay in a hotel. The bar closed early which was a downer especially when you are in town for a wedding weekend.
August 18, 2014
Rated 3 out of 5 by Srl22 Stay
Wasn't happy with my bang for my buck thought I was getting a nice room and it was but for what I payed the bathroom you had to walk in and back out it was so small besides that payed 18 dollars for parking and didn't even get a spot in the lot had to park on a end didn't feel my vehicle was even safe there thought maybe in that case might be some compinsation but the staff member really that that was ok so over all probably wouldn't stay there again where this person didn't feel the need to help out with this at all.
December 12, 2012
Rated 2 out of 5 by ssll Reservations
I recommend that guests DO NOT opt for non refundable, prepaid bookings. Unlike major competitors, this is not the best rate. When I called the hotel to change another open reservation, I expressed my unhappiness at the significant drop in rates compared to what I had paid for my second reservation. I did not expect a price reduction, but the offer of perks (breakfast, meal voucher, upgrade, points etc.) to assuage my feelings of been taken, scammed or whatever were not forthcoming. Simply, " we have many promotions, that is what you chose and have a nice day. " Too bad, so sad. Indeed I will have a nice day; it was my bad and I am sure both my forthcoming stays will be pleasant. However, on that note I do want to share me prepaid experience at the Westin with others.
July 12, 2013