Rated 5 out of 5 by Carla59 Excellent customer service
The hotel staff could not have been better! They were friendly, helpful and fun. Michael, Bryan, Jeff and Jonathan took the time to talk with us and were truly interested and helpful, we felt like family. The hotel location is PERFECT with a grocery store, liquor store and pharmacy next door and the waterfront out the back of the hotel. What a wonderful town filled with wonderful people!
July 21, 2014
Rated 1 out of 5 by MaggieJ1982 Poor experience
I was expecting to enjoy my stay at the Westin but I was very disappointed. Maybe that is because we stayed on a voucher rather than as an "out of pocket" expense. Either way it was not a good experience. The room was quite small and cramped for a king size and there was barely any hot water. We didn't open the window and opted to use the AC, however a number of house flys came into the room through the bathroom fan (which didn't operate). If you plan to use a hair dryer I don't recommend this hotel as it will just continually blow the breaker. Like I said, we used a voucher, which they honoured, however they didn't give us back the remaining balance - about 30 dollars. They said we should have used it for hotel services such as room service....kind of too late when you are checking out. As someone who works in business you cannot simply keep your customer's change (unless they allow it), whether they pay by credit, cash, or voucher - it's actually pretty rude. We would not recommend this hotel at all.
July 21, 2014
Rated 5 out of 5 by capebretonisland Wonderful location
Wonderful location for sightseeing and touring the downtown area. Have stayed here many times and always had pleasant stay. Attentive staff who welcome you home.
July 20, 2014
Rated 5 out of 5 by Packer1 Excellent comittment to customer service and quality.
Staff was courteous, knowledgeable, and accomodating (allowed for a late check-out). The room was clean, comfortable, and we had a decent view of the harbour. Ideal location, with a variety of activities, shopping, etc. in close proximity.
July 18, 2014
Rated 4 out of 5 by Cookie101 Attentive staff, wonderful location
I had one of my personal best experiences ever with the reservations staff. They anticipated my needs and helped accommodate my family's travel greatly. The staff in the restaurant for breakfast were also wonderful. The hotel could use some updating but the location is spectacular and it was a great stay.
July 17, 2014
Rated 5 out of 5 by Bonnie54 Exceptional Staff
The front desk staff surpassed my expectations and then some during my stay. I stayed there July 4 and 5 and the personnel working at that time - especially on the 5th- were so nice. It was unbelievable really! They really helped me out and made my stay very relaxing.
July 17, 2014
Rated 4 out of 5 by DBJL1208 Great location
I visit Halifax several times a year and this is my hotel of choice. The location is great with the Saturday farmers market a short walk and the harbour boardwalk close by. The car park facilities (self park) is very convenient and easy to access.
The rooms are very comfortable with great views of the harbour. The bathrooms are a bit on the small size but it is an older hotel.
Daily newspapers are not delivered to the room by default. You have to remember to ask at check-in for this.
Staff are always great.
July 13, 2014
Rated 2 out of 5 by TToch The Hotel is not up to the Westin Standards
Check in: Arrived at 3:30 pm; the room assigned for me was not ready; Michael asked me to wait for 20 - 30 min as there was no other room available; Checked in 10 min later with another F/D agent who assigned another room for us to avoid further waiting;
Room: Checked in in room 612 - very dusty and dated; the bedding was missing the feather blankets; there was only duvet and a sheet underneath; bathroom vent was very dirty; window was opened and couldn't close all the way.
Parking accessibility: had to park the car on the parking lot at the back of the hotel prior to check in; bellman explained that a key is not needed to park the car, which was incorrect. No one has explained either that a key is needed to leave the parking lot at check out.
July 11, 2014