Rated 5 out of 5 by sillyputty Enjoyable
Loved this hotel and if I return to Ottawa, I would stay there again. I have back and neck issues along with fibromyalgia so having a good night sleep is a huge deal with me. The bed was the most comfortable hotel bed I have ever slept in. The air in the room is well circulated and not stale or stuffy like most hotels. The location is great for those wanting to shop or explore some sites. The staff were wonderful too!!
December 3, 2012
Rated 2 out of 5 by Georgie5 Very poor service in an official language
There is so little capacity of service in French in this hotel that even my review is not accepted in the French part of this Internet link. The Westin is one of the most prestigious hotels in Ottawa, capital of a bilingual country. Only the reservation process (by phone) was truly competent and amicable in French. Checking-in was difficult (I got a wrong information about the restaurant) and checking-out was quite simply arrogant. The concierge (with a French name!) sent a welcoming message in English only, and the email billing did the same. Moreover when I asked for the room to be cleaned, by midday, someone came in and simply emptied the trash can, without touching any equipment in the bathroom. The Westin being practically full at all times, I guess they do not need to really care for their guests who are expected to adapt to the service, and not the other way around.
December 19, 2013
Rated 5 out of 5 by EP108 Outstanding staff
We were amazed at the calibre of staff at the hotel. They were very professional, friendly, helpful and above all , genuinely happy which certainly sets the day for the guests. The bed was really comfortable. A very pleasurable stay. Thanks
April 28, 2014
Rated 5 out of 5 by Ralphson1 High quality hotel close to nation's capital
The Westin Ottawa provides both high quality accommodation and proximity to the capital's political and cultural center.
May 10, 2014
Rated 4 out of 5 by Jim1958 I was a bit surprised
The Westin is a beautiful hotel but I was a bit surprised at the extra costs. Using the phone for a toll free number was a $2.00 charge. Internet in my room was charged by the day...I have not had to pay for internet anywhere in the past couple years except here. Using the business centre was a charge to log on to the computer (I needed to print a meal ticket) and the cost per page of printing seemed pricey. I am an educator, I travel to present education sessions, I am not a high paid business person. The hotel was used by our organization for a national meeting and this was a common refrain: I have to pay for internet?
The Green program is a great idea, but it was not clear to me that no one would enter the room, and that I had to call down for more coffee or hand towels. This was done promptly once I called, but perhaps a bit more clarity on the program would help.
June 6, 2013
Rated 4 out of 5 by KC12 Great hotel; 'green' program needs work
I loved the idea of the 'green' program' as i don't need my sheets changed or new towels when i'm only there for a few days. I don't like, however, that participating in the green program means my bed isn't made and coffee/sweetner are not restocked - and there is nowhere to hang towels to dry except over the shower. This isn't worth $5 and becomes more of an inconvenience than it's worth - even for the environment!
December 20, 2012
Rated 5 out of 5 by LizzyLynn Business Stay
Greta to be in central Ottawa near all facilities, tourist spots and restaurants
May 12, 2014
Rated 4 out of 5 No free WiFi?
It's a great hotel, don't get me wrong.
Yet I'm so very disappointed that in this day and age there is no free WiFi (except for in the lobby and for platinum SPG members) available in this hotel. When one pays room rates such as these, it feels almost insulting that we have to pay for each hour of WiFi.
Sure, someone said this is doing a lot of type A's a favor, but seriously, it's also a good way to keep in touch with family and friends sometimes. And some of us depend on the 'net as our newspaper nowadays.
Although I thoroughly enjoyed the room and the fitness centre at the Westin Ottawa, I will seriously think twice before going there because of the WiFi issue. I'm not paying 6.95 for 4 hours of WiFi.
(PS: anyone know why the Conference centre next door does the same thing and charges the conference attendees by the hour for internet. Is Ottawa that hard up for cash?)
September 26, 2013
Rated 3 out of 5 by Aceman44 Not worth price
Always stay at the Westin when flying out of Detroit, but the one in Ottawa was a bit disappointing.
First let me say the view from the room and the fitness room were exceptional. However, we were in room 1016 and for $259 I would not expect to have to hear every time the person in the next room urinated, ran the taps and flushed the toilet. Falling to sleep to this and waking up to this sound was gross.
July 31, 2013
Rated 5 out of 5 by Johnathan25 Amazing Staff!
I had the most amazing experience with the housekeeper from my floor. My 10 year son was sick during our stay and she treated him as though he was her grandson! She ordered a bowl of chicken noodle soup and gave us extra bottles of water. She checked in daily with a hand written note to see how my son was doing! She gets my vote for employee of the year for helping a 10 year old feel like he was at home!
January 2, 2013
Rated 4 out of 5 by Roxsy72 Nice place
The hotel was very nice. Rooms were large which made the stay comfortable. The fridge however was not cold at all, the elevator system was change and not something I would like to use again, and I am still irritated that I had to pay over $70 in parking charges as well as some other charges that showed up on my bill that I don't understand and will be calling the hotel to discuss.
February 10, 2014
Rated 2 out of 5 by nislam Preparing room the next guest
When I arrived at room 2307, the entire carpet was wet and room smelled from carpet cleaning chemicals. My socks and bottom of the pant got wet from the shampoo. When I called the front desk, they arranged (about 20 minutes later) me to be moved to room 2221. Unfortunately, I found urine on the toilet seat in room 2221 and decided to clean it myself! Overall it was very unsatisfactory experience for me.
June 17, 2013
Rated 4 out of 5 by QWE123 Elevator Renewal
We spent four nights at the Westin in Ottawa over the Family Day weekend and did enjoy our visit. However, the wait for the elevators was extremely frustrating. Also, when I requested extra hangers one evening and when face cloths were not provided one day, the wait to receive both was more than 30 minutes. Perhaps when the elevator renewal project is finished, neither of these issues will be a problem?
February 19, 2013
Rated 5 out of 5 by Roxy99 Great property, extremely well run
I always try to stay here on business and with the family when we visit.
The rooms are great ( request canal view) staff are superb (Andrew at concierge desk and many others), food very good - Shore Club superb,gym excellent.
Have had over 15 stays here this past year and hosted 2 corporate meetings with over 30 guests each, with multiple events.
The stays and the events all exceptionally handled.
December 31, 2012
Rated 4 out of 5 by LitleDi Can't beat the location!!!
We stay here every year during Winterlude. The location is the best! Real close to everything. Park the car and forget about it. Right across the street from the canal and the park. Also, connected to the Rideau Center. Shopping without going outside. Yay!
Best beds ever. I wish I could have this bed in my home!
Found the drink prices at the Shore Club to be high and the service there was only so-so.
February 11, 2013
Rated 4 out of 5 by dddddddd not a city view
great hotel and staff. but i booked 2 rooms and upgraded to city view. when checking in i was given rooms on 2 different floors not what i expected as we wanted to be on the same floor as our kids. one had a beautiful city view and ours was on a corner and a view of the hotel roof. not a city view i upgraded to. even the bell man mentioned we should try to change our room
February 18, 2014
Rated 4 out of 5 by StinkyandStinkPretty Despite the 3 fire alarms at 3, 4 & 5am, very good - But no FNC
We arrived early and were allowed to get into our room immediately which we really appreciated. We were allowed to use the service elevators as the others were in repair and very busy - being New Years Eve. The rooms is very comfortable with a big flat screen tv - but did not carry the Fox News Channel (BTW FNC is the # 1 cable news network in the US). Beds very comfortable despite the fire alarms.
January 2, 2013
Rated 5 out of 5 by Summer77 Room
I had a room with a workout facility - treadmill, weights, exercise ball. I could workout whenever I felt like it. Plus, the room was large with a king size bed - perfect!!
April 30, 2014
Rated 3 out of 5 by JW1879 Surprisingly Disappointed...
I arrived at the hotel at 2:45pm for a 3pm check-in. I was told that there was someone still in my room, and that I'd have to wait for them to check-out... No problem. As it turns out, there was hockey team staying at the hotel for a game, and one of the players had my suite; I saw them all leave around 4:00pm, at which point I inquired about my room again. I was told it would need to be cleaned... All told, I took over 3 HOURS for me to check into my room!! If I wasn't required to stay at that specific hotel due to the nature of my work, I'd have left then and there. Once I got into my room, things didn't get better. I had coffee, no sugar/cream, there were power cords "daisy-chained" together throughout the room (which is a huge fire hazard), the was no executive lounge, "Happy Hour" was pay-as-you-go, not to mention the $30 breakfast! It felt like I was being charged for everything, and the experience definitely wasn't worth the cost. I've stayed in much nicer Starwood Hotels, and I won't be planning to go back to Ottawa anytime soon.
April 18, 2014
Rated 5 out of 5 by JRBM11111 Some issues for improvement/comments
1. Room was sometimes noisy as I could hear multiple toilet flushings from other surrounding rooms.
2. Upon check-out I was asked if I wanted a hard/printed copy of my final bill versus e-mail. I said hard copy and was provided that. However, subsequently, I received 3 (three) e-mails with the final bill attached. Somewhat annoying.
3. Love the renovated gym. Love the new equipment. Long overdue.
October 10, 2012
Rated 5 out of 5 by theflyinggreek Great location
Fantastic location, room was great.
May 10, 2014
Rated 3 out of 5 by Shooky32 Review
The hotel itself was in a great location, was able to walk to most things such as Parliment Hill, Notre Dame Cathedral, restaurants and the market. The only issues were the elevator and the conference rooms. The elevator is new, so lots of issues with waiting. When in one conference room listening to speakers, you could here the other speakers in the adjoining conference room, very disturbing.
October 15, 2013
Rated 4 out of 5 by Covo i am a long time guest and almost always stay with you when I am in Ottawa.
I always stay at the Westin when I am visiting Ottawa whether for business or pleasure. It is simply "top shelf."
May 4, 2014
Rated 5 out of 5 by Jackie5555555 very nice place to stay
very clean, great gym, nice area to stay in, very pleasant staff
May 8, 2014
Rated 5 out of 5 by teddy21 Thank you for a great stay!
I enjoyed my experience at the Westin Ottawa thoroughly! I travelled for leisure on this occasion. Check-in was easy and fast. The Guest Service Agent was so pleasant and explained the difference between my current room type (Accessible King) vs. a standard King. Although I did not require the accessible, I did stick with the choice as she told me that it had wall to wall windows.. and she was RIGHT! It had a fantastic view of Parliament and the Rideau. The condition of the room was great, the TV channels were HD (unlike other hotels I have stayed at, with HD TV but not HD channels). The hotel was connected to the mall and that made it even better!
I really appreciated the politeness of everyone we encountered during our stay. Combined with an updated guestroom, easy parking, great location, you can't go wrong with this property! This is my new go-to hotel for Ottawa. Thank you Westin Ottawa!
April 2, 2013
Rated 3 out of 5 by Mike84 Room
I had reserved a King-sized bed, but was given a double bed. Given my time of arrival close to midnight, I did not bother trying to switch rooms. But I did mention it to the front desk in the morning, and got nothing more than a simple apology when I would have expected a little something more. Overall, the hotel is very nicel and this was my second time staying there within a month.
December 19, 2013
Rated 2 out of 5 by Toto Unsatisfied Customer
My stay was unpleasant due to the following reasons:
1- very very slow internet that is if I can connect in the first place.
2- receiving many diiferent wrong receipts with duple the price.
3- Room cleaning was not very well. No water in the refrigerator, no towels for the bathroom floor in most days.
4- slow water draining in the bathtub
I had really a bad experience with this hotel.
April 28, 2013
Rated 4 out of 5 by Lexi444 This hotel has caring and attentive staff
I was very impressed with all staff over the duration of my stay! I was apart of a large group of students and often needed something printed off, a coffee, the garbage in the conference room cleaned, little things like that and the staff was always prompt and ready to help. PSAV was also great to work with - very attentive and understanding. The hotel is gorgeous and well thought out.
February 25, 2013
Rated 5 out of 5 by Candie24 Thsi hotel is exceptional
The Westin is provides exceptional service, clean comfortable rooms, and is in walking distance to all your shopping, tourist needs. I live 2 hours away and choose The Westin intentionally for a weekend getaway. i used to live in Ottawa and find that The Westin is your best option to get everything you want out of a hotel. The location is perfect too. Everything is in walking distance.
December 31, 2012
Rated 4 out of 5 by Disappointed2012June Westin Review
The Westin Ottawa is a great hotel. It is presently struggling with its elevator renovations - it takes a long time to get an elevator. This reno is taking way to long.
The hotel does not really utilize its Platinum/Gold check in line.
I have been standing in line only to have them select someone else from the other line. They need to either do away with this line or use it correctly.
April 21, 2013