Rated 5 out of 5 by yellowchumkitty Excellent Service and Excellent Location
From the moment we stepped into the hotel until our departure we were overwhelmed with the courteous staff, excellent service, and wonderful atmosphere. Our pet was welcomed. The room was very clean. The location was excellent - directly across the street from the Rideau Canal. Rates were reasonable. What more can you ask. We will be back soon.
February 18, 2013
Rated 4 out of 5 by Dorothyandtoto Great Stay - Conference in Ottawa
I stayed at the Westin Ottawa and found the stay fantastic. I was there for a conference and thought the accommodations for both the room as well as the time spent in the conference areas was great. Everything was clean, if I needed anything staff was more than willing to assist. Would recommend this hotel to anyone staying in the Ottawa area.
February 2, 2013
Rated 5 out of 5 by MAZ35 Friendly and comfortable
The occasion was the RCMP Veterans, Association's Annual Convention and my wife enjoyed the stay very much.
Thanks for your hospitality.
June 10, 2014
Rated 4 out of 5 by Gary57 Great location!
Best location in Ottawa. Pity that they still charge for internet access...who does that anymore?!! Our "Premium room" had paint flaking off the bathroom ceiling. Why not raise your room prices and INCLUDE breakfast? Parking is also not included. Staff were friendly and rooms are clean but if it wasn't for the location I'd rate it average.
February 16, 2013
Rated 4 out of 5 by Hops Great Hotel
I reserved a corner room and requested the highest floor possible. Having stayed at the hotel previously I know that the lower floors have obstructed views. Upon checkin , we were given a city view on the 14th floor (out of 22 floors)... unfortuanltely it has a partially obstructed view - I asked to change and was told that there was nothing else available. As we were staying only the one night - we decided not to make an issue of this... however I will never again reserve this type of room unless I am guarenteed a higher floor... we were very disappointed. We reserved for 2 people in the room but had to call down for a second backrobe (promptly brought up), there were stains on the towels and bathrobes (they were clean however) and the mirror in the room was dirty... fingerprints etc... Other than these small details - this is a very nice hotel - well located with outstadning service... We will return but insist of getting the floor we require..
August 20, 2012
Rated 4 out of 5 by Skater65 Great rooms but Wifi should be free. This is a standard feature now.
Beds, sheets, cleanliness are excellent. The bar area has great ambience. Wish there was a more informal dining setting for the evening though. Being charged the huge rate for Wifi is really out of line in terms of what is being offered by equivalent hotels. Wifi should be free in this day and age. Would make me reconsider next time.
January 16, 2014
Rated 5 out of 5 by SusanF Great hotel
This hotel is excellent in every way: location, amenities, comfort, service; my only wish was the room had a bathtub. The spray from the shower head was the best ever!
June 4, 2014
Rated 5 out of 5 by Motion Excellent location, great amenaties
Very great experience. Enjoyed your Green Program
June 17, 2014
Rated 4 out of 5 by Montrealer72 Fix your elevators!!!
Your hotel is excellent but the guest experience suffers because your elevators are terrible. Sometimes..over-engineering creates more problems than it solves..Your guests are unanimous on this point. Wait in line with them and see their frustration first-hand... VOC voice of the customer...a little Starwood Six Sigma lesson. :)
May 27, 2013
Rated 5 out of 5 by lindsay217 Exceptional location and great service
The staff at the hotel went above and beyond to respond to any concerns or requests.
June 13, 2014
Rated 4 out of 5 by ExperiencedConferencer Excellent location - free wifi would have been nice
Stayed at Ottawa West for 5 nights due to a conference. Staff were exceptional and room was clean. The conference rooms were very cold for the majority of the conference and having free wifi in-rooms would have been nice. In addition, upgrading ports in-rooms to support newest technology of iPods/iPhones/iPads is recommended.
June 6, 2013
Rated 4 out of 5 by Josie29 Winterlude Experience at the Westin
We stayed for one night night in a Starwood Premium Room. The room was clean; however the door was not easy to close. The pool was small and not heated (barely warm) and the hot tub was small. Staff members were polite and helpful. Great location to stay if you want to be downtown and within walking distance to attractions.
February 19, 2013
Rated 5 out of 5 by Blackwood Gorgeous room
Upgraded to a great "junior" suite. Spacious, interesting design & decor. Except for valet, who made no attempt to assist with luggage, excellent service. Very smooth check-in, check-out. Excellent location, easy walk to the market, Parliament and shopping complex connected to the Westin. Very slow elevators (under repair).
March 6, 2013
Rated 4 out of 5 by jt1954 Great location to local attractions
All major attraction within a 30 min walk
June 16, 2014
Rated 4 out of 5 by joanna14 This hotel has a great location
Hotel was nice and roomy. Great view and location. Was a bit noisy because we were located near elevators. Otherwise had a wonderful time in Ottawa
June 2, 2014
Rated 5 out of 5 by Lenne Excellent location
Excellent location. Rooms exceptionally clean and amenities galore. Pool and fitness above expectations. Staff very courteous and helpful although confirmed reservation was wrong at check in, adjusted but then somehow appeared again with length of stay confusion for all
parties. No in/out priveledges with self-parking.
October 7, 2013
Rated 5 out of 5 by kofetorme Hotel is in a great location
Made to feel welcomed from the moment we drove in to the time we left!
Would like to see purse hooks in the bar area (hate leaving it dangling from my knee or lying on the floor, small little thing to complain about).
Please change your coffee brand or at least have options. Some people actually do not like Starbucks.
October 29, 2013
Rated 5 out of 5 by JFP54 Pleasant stay
I attended a three-day conference at the Westin, and everything was perfect. My room was clean, the bed was comfortable, and I also had a nice view from my room. I would certainly recommend this hotel to anyone visiting Ottawa.
May 10, 2014
Rated 5 out of 5 by vaapski Confort and accessible
Always a pleasure to stay at the Westin Ottawa, everything is close by. Room is clean and very comfortable. Thank you!
June 4, 2014
Rated 5 out of 5 by JFP2402 This hotel has great staff
This was a "stay Vacation" for us. We only stayed for the one night but the staff treated us like we were there for 2 weeks. Every staff member, from the valet parking, to the registration desk, to the housekeeping staff were all first class. Friendly and couldn't do enough for you.
March 31, 2014
Rated 3 out of 5 by lled ottawa downtown westin
hotel conveniently located.
Breakfast was lovely on the 3rd floor with friendly staff
rooms getting a bit dated
if follow the full green route would run out of coffee and cups on 2nd day
meeting room very hot
took about an hour to get it cooled down
internet did not work and it could not fix
March 14, 2014
Rated 4 out of 5 by Spellbinding21 Excellent conference facility
This is an excellent place to hold a conference. The hotel staff are excellent, room are well appointed and with many of restaurants, pubs and shopping opportunities nearby, there is plenty for everyone to do. The Byward market is a 5 minute walk away. The Hill is close and the Canal makes a great place to walk.
October 9, 2013
Rated 5 out of 5 by Riley29 Great views and features
Definitely met our needs. Would have appreciated wifi as an spg member
June 10, 2014
Rated 3 out of 5 by Mini Overall experience
Took consistently 25 minutes to get car from valet 3 times call plenty of time ahead
Elevators were under repair and line ups and time delays were extreme
I asked the store in the lobby for change on 20 to tip staff she replied only if I buy something
on morning of check out one person was working the front desk
March 17, 2013
Rated 5 out of 5 by dcmens Wonderful Girl's Weekend
My best friend drove in from Montreal to meet me at the end of a business week where I had been staying at another hotel close by. We both have that "princess gene" so moving over to the Westin was really the only option. It was perfect! Even with the Arctic COLD and the elevator challenges. Thank you so much!
January 28, 2013
Rated 5 out of 5 by roseyred63 personable
I was in town for business and decided to spend a couple of extra days at the hotel to celebrate a milestone birthday. It was a surprise when I returned to my room, after an afternoon out, to find a birthday tray with sweets and a sparkling water, along with staff wishes. What a wonderful way to end the day!
November 18, 2013
Rated 5 out of 5 by Mardi72 Prefer floors with adults only
I loved everything about my stay in Ottawa and this hotel. I would however prefer to have the option of staying on a floor with no children. There were kids on the floor I stayed on and I could hear the shrieking as they ran past my door - I get that they're having a good time but I would rather not hear it.
July 9, 2012
Rated 5 out of 5 by EP108 Outstanding staff
We were amazed at the calibre of staff at the hotel. They were very professional, friendly, helpful and above all , genuinely happy which certainly sets the day for the guests. The bed was really comfortable. A very pleasurable stay. Thanks
April 28, 2014
Rated 5 out of 5 by PortHope21 Best Concierge
The hotel was beautiful, our room had the best view of the canal and Parliament building. Every where we went in the hotel the staff are very kind and helpful. Thank you to Sam in reservations for the great room and the very best treatment by Andrew, the very helpful concierge, he made us feel so welcome.
September 10, 2013
Rated 5 out of 5 by fieldbus Excellent ambiance
I always stay at this hotel when I am in Ottawa. The rooms are consistently clean and comfortable. The staff are always friendly and helpful. I would like to have access to a club room as Westins in other countries generally have club rooms. It very convenient/quick to grab a coffee and a light breakfast.
April 16, 2013