Rated 3 out of 5 by Izzy8 Rooms need renovation
Hotel is in great location. However, rooms are in need of renovation. Carpet was worn and beds we lopsided. One day they ran out of wash clothes, had to wait till the next day. Otherwise hotel was good and close to everything.
June 1, 2012
Rated 5 out of 5 by mitchl This hotel property is the best
August 26, 2014
Rated 4 out of 5 by Woodstonian A wonderful stay
We attended a convention/meeting held at the Westin. We appreciated the room, the staff and the convenience of the location to Parliament Hill, the By Ward Market and other sites of interest.
June 22, 2014
Rated 5 out of 5 by Kat84 This hotel has a great location and great service
I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel.
July 28, 2014
Rated 5 out of 5 by BobF51 Top Notch
Our stay was excellent as always. Staff was personable and professional.
August 19, 2014
Rated 5 out of 5 by Shelagh Wonderful Staff and real dedication to customer!
Helpful and charming staff from check in to check out - and a special 'thank you' to room service team who went over and above to ensure we had a lovely evening at the hotel!
July 7, 2014
Rated 5 out of 5 by TM52 Excellent Hotel and well situated
Excellent quality hotel with wonderful room. Well located and convenient.
August 18, 2014
Rated 4 out of 5 by 550frank Great Service
I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight.
March 13, 2013
Rated 4 out of 5 by BobF13 Amenities Great - some rooms need TLC
I stayed on the preferred floors and it was good but a couple of people I was with were in the non preferred floors and they need a little TLC
Facilities were very good
July 7, 2014
Rated 5 out of 5 by NewEconomy Best place to stay near business district
Excellent all round!
Just wish the Hot Tub was hotter.
August 19, 2014
Rated 5 out of 5 by Roland Canada Day
Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price.
July 11, 2012
Rated 5 out of 5 by DJ1234 great experience
one night emergency accomadations - excellent service
August 19, 2014
Rated 5 out of 5 by Kasiope This hotel is one of the best hotels I have stayed around the world
This hotel as exceeded my expectations on all accounts...comfort, responsiveness of staff, accessibility, overall atmosphere, it is quite excellent!
July 16, 2014
Rated 5 out of 5 by Chesea23 Wonderful stay
Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us.
July 9, 2012
Rated 4 out of 5 by peter12 This hotel has a very good location
The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel.
January 28, 2013
Rated 5 out of 5 by Diana6 Wonderful staff and facilities
The staff made sure that even though their system was down, I could check into my room and everything was seamless.
July 31, 2014
Rated 5 out of 5 by Mystified The staff was awesome
I was especially impressed with JENNY in Housekeeping. She cleaned my room, she responded so readily to my wishes and was kind and very helpful! Bravo, Jenny!
July 7, 2014
Rated 5 out of 5 by IsabelleL This hotel has great meeting and event facilities
I was very happy with my stay. I always have a hard time sleeping in hotels and I still slept well. Bed was comfortable but pillows was a bit big for my neck giving me slight stiffness.
June 4, 2014
Rated 5 out of 5 by Leslie12 Ideally located, excellent hotel
The Westin Ottawa is ideally located, connected to shopping and minutes away from major attractions. Staff and service are absolutely exceptional. Recently renovated rooms are pristine, with splendid views.
November 26, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013
Rated 5 out of 5 by traveller222 location location location
close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion)
October 11, 2012
Rated 5 out of 5 by JR1961 Restaurant staff excellent
During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service.
April 1, 2013
Rated 5 out of 5 by Sled800 Noisy at night
Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor.
July 29, 2014
Rated 5 out of 5 by Sam17 Hotel is in a great location
Hotel is in a great location close to the Byward Market. Hotel was clean and all staff were very helpful on check-in and check-out.
July 21, 2014
Rated 4 out of 5 by DovieChurri The view was spectacular
I must say that the staff was very helpful on check in.
August 16, 2014
Rated 5 out of 5 by Torger Great Staff
Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express
November 19, 2013
Rated 4 out of 5 by hotell14 A very expensive stay
A very nice hotel with great comfort of course cost more than other. But not to include internet in the fee, even for members seems very strange. I really do not think the stay was worth the price.
April 11, 2014
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 4 out of 5 by Josema Prom Graduation
I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment.
June 30, 2014
Rated 2 out of 5 by Rocco65 The room
Was quite uncomforable. Given that, with gold status, and having booked months in advance, I would have expected that my room would not have been given away because of my late arrival. Disappointing!
February 14, 2013