Rated 5 out of 5 by Jackie60 Great Decor!
We had a wonderful stay as ever.
January 20, 2014
Rated 5 out of 5 by jh49 small stuff
This is an excellent hotel, and the staff walk around the lobby such that if you even look puzzled, they will approach you, as opposed to having to look for staff at their station.
My only comment was that the coffee machine is difficult to use .
January 20, 2013
Rated 4 out of 5 by HappyElevatorRider Elevator
I must say the elevator is a huge improvement. I was at a conference at your facility back in March 2013 and the elevators were a nightmare, with huge wait times and stopping at every floor. The elevator system is a great improvement, well done.
May 2, 2013
Rated 4 out of 5 Great place to stay to celebrate Canada Day!
Stayed at the hotel for the Canada Day weekend. The location was fantastic as it was right there smack in the middle of everything - shop, stroll the Rideau Canal, go to Byward Market, participate in the July 1st celebrations and watch the fireworks! Just parked my car when I arrived and never had to take it out the whole weekend. There was only three minor things I didn't like. First was the hotel parking lot has a height restriction for cars max. 6'1, but my SUV is 6'3". Second, the long lineup to checkin. They had two people working the counters and sometimes just one. They would finish serving someone then asked if anyone in line was a platnium member and then would serve them first, even if others had been waiting longer. The third was the long wait for the elevators during the weekend because one elevator was not in service. It was a horrible weekend to have one elevator down. The night of July 1st, I waited 15 minutes for the elevator before it finally stopped on my floor. It was still a great stay so I would still stay there again.
July 11, 2012
Rated 5 out of 5 by Rob123 Exemplary Service
Every staff member was incredibly friendly and helpful. They are accomodating and knowledgable - from the concierge to the elevator attendant to the banquet staff. I highly recommend The Westin for future corporate functions, or a personal stay.
November 26, 2012
Rated 4 out of 5 by oscar99 Elevator Problem Very Annoying
It was very slow getting from one's floor to any place in the hotel. That known inconvenience should have been provided with some sort of offset or tangible acknowledgement. Your rates are fairly high and some adjustment should have been made.
November 27, 2012
Rated 5 out of 5 by Torger Great Staff
Your hotel should become a school to teach staff on how to threat customers. To a person, they all went out of the way to make our stay most enjoyable. Special thanks to Marissa (sp) in the Daley Express
November 19, 2013
Rated 5 out of 5 by patsychom Great staff, great location
Hotel is centrally located, easy access to convention centre, shopping. The staff are exceptional - always friendly, willing to accommodate, cheerful and warm. Long wait for elevators under repair were forgiven due to great service by staff.
November 7, 2012
Rated 5 out of 5 by VIA1fan Unexpected Upgrade
Enjoyed a plesant weekend at the Ottawa Westin and was treated to an unexpected upgrade to a corner "Junior Suite". Melissa worked very hard to resolve a complicated "back-to-back" booking and final got permission to move me to the upgrade.
March 28, 2013
Rated 4 out of 5 by Imto Good location
Sorted out a great room for me after I arrived without a booking.
Staff were friendly and attentive.
Details of booking went awry (they thought I was checking out a day early) but the confusion was easily resolved. Staff there are lovely.
September 14, 2012
Rated 5 out of 5 by kevin fantastic romantic getaway
I rented a room to proposed to my girlfriend. The help an service the Hotel provided was simply amazing. They provided personal service and went above and beyond i would have ever expect.
Thanks to the hotel's help the evening was perfect.
March 3, 2013
Rated 5 out of 5 by AlbertoMD A hit!
The staff & facilities at the Westin Ottawa were kind, considerate, patient, caring & above all else, professional. In addition to the top-notch service at this property is its excellent location to just "where you want to be" in Ottawa.
May 20, 2012
Rated 3 out of 5 Acoustics
This room had several types of noises all night. I am not a light sleeper but will awake to unusual sounds and the room had 2 intermittent mechanical patterns that held my attention periodically. Probably not the elevator, as we were as far away as possible from them, and the other rooms were boisterous but not at 3 or 4 in the morning. The sound was like the flaps being retracted on an airliner. one minute on, one minute off.
Although the hotel had facilities for a group as large as CREA were quite sufficient, the wait for elevators was long and irritating for a group that size. I can only imagine the frustration of your regular guests when the CREA group impacted them all at once. I applaud the best efforts made to compensate by opening up your service elevators. that is never ideal for guests or your long suffering staff and their ability to rapidly serve the entire hotel's clientele.
I can only hope that the new elevators are more swift than the previous ones, because the congestion at convention breaks has always been an issue at your property.
March 25, 2013
Rated 5 out of 5 by Chelmax Great Hotel
This is my hotel of choice every time I visit Ottawa. Close to all the restaurants and tourist sites. The gym facilities are very good and even have extra gym clothes if you need them. Hotel a great example of the Westin Brand
September 16, 2013
Rated 5 out of 5 by Lago14 our stay
I was very impressed with the Westin in Ottawa. Great SPG recognition and the staff was over the top excellent.
Great pre - arrival arrangements and while there excellent concierge treatment. I will make this my Ottawa hotel for sure.
September 6, 2012
Rated 5 out of 5 by jack0707 great hotel
great hotel to stay in central to most attractions.Staff are very good and are very receptive to your needs Dalys restaurant staff are also great everyone makes you feel welcome .the lady chef was brilliant.as was one lovely waitress.
September 8, 2012
Rated 2 out of 5 by Kitkat2121 Poor customer service
Just spent a week in Ottawa, and was shocked by the poor customer service we experienced at the Westin as well as just about every restaurant we attended. Will think twice before returning. Only good thing was the breakfast buffet.
July 15, 2013
Rated 5 out of 5 by DOB2012 Awesome staff!
Many times the "make or break" factor in meetings is the staff at the site. Westin Ottawa is definitely all about great staff - always efficient, polite and willing to go the extra mile! And all iwth a smile on thier face! Wonderful!
October 29, 2012
Rated 3 out of 5 by Medical23 Conference and banquet facilities - did not meet expectations
food provided at our meeting venue did not meet expectations - not enough servers, ran out of food (soup, salad) difficult to find anyone to take responsibility - server simply shrugged.
November 24, 2013
Rated 3 out of 5 by Izzy8 Rooms need renovation
Hotel is in great location. However, rooms are in need of renovation. Carpet was worn and beds we lopsided. One day they ran out of wash clothes, had to wait till the next day. Otherwise hotel was good and close to everything.
June 1, 2012
Rated 4 out of 5 by ORDBrett Poor Internet Services
Internet was horrible. Called front desk, they sent me to helpline. Tech support admitted that the system was over burdened. Lost two hours of work producticity one night. Had to move to a coffee shop.
October 26, 2013
Rated 4 out of 5 by TravelQ Comfortable/relaxing
Simple things go much farther than when one tries too hard. This is what you can expect from a stay at the westin, comfort, relaxed atmosphere, and little to worry about. I have always enjoyed my stay here.
October 11, 2013
Rated 4 out of 5 by 550frank Great Service
I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight.
March 13, 2013
Rated 5 out of 5 by Roland Canada Day
Although we live in Ottawa, we reserve a room at the Westin every year just to be able to take in the festivities knowing that my family has a comfortable room to return to. Peace of mind at an affordable price.
July 11, 2012
Rated 4 out of 5 by peter12 This hotel has a very good location
The location and the fitness center is very good, the room I had was a bit worn, need some refreshing. The elevators gave a lot of waiting. The breakfast was also a very good experience, Overall a good hotel.
January 28, 2013
Rated 5 out of 5 by Chesea23 Wonderful stay
Thank you Westin Ottawa for making our stay a very relaxed and wonderful experience. I stayed for a conference and I truly enjoyed my stay. Kudos to your very helpful staff, they provided great service to us.
July 9, 2012
Rated 5 out of 5 by JR1961 Restaurant staff excellent
During my stay, a gentleman named Raschid provided excellent service on two occasions in the restaurant. He was respectful, helpful and very pleasant. He exceeded my expectations in terms of table service.
April 1, 2013
Rated 5 out of 5 by traveller222 location location location
close to everything....nice view of the gatineau hills and changing fall colours from our window.....clean, fabulous bed, quiet, friendly, attentive staff.....love the westin (free wifi? just a suggestion)
October 11, 2012
Rated 5 out of 5 by BCSechelt Lovely location
Great place to stay while in Ottawa, has you in the centre of town, great places to walk, to sightsee, the parliament buildings close. Shopping and lots of restaurants close in the Byward Market
August 28, 2013
Rated 4 out of 5 by Nedly Westin
Another great stay. The hotel is installing a new elevator system, not sure if it will end up being more efficient or not, elevators seemed slow to respond. Other than that, the stay was great.
August 27, 2013